The Bear's Grill & Carvery in Neath Port Talbot

Called in for a takeaway and tried to preorder online but I was a little early so we parked in the car park and went in. I explained I couldn't order online and one of the waiters took my phone and took my order off it. He then gave me a card receipt. On getting home I found my main course was missing so contacted the. They checked their system and found the waiter hadn't put my meal on there. I then said that I would have to make do with no food and they said ok goodbye and hung up. This is the second time they have messed me about, the first time in the restaurant they thew my leftovers away even though I had requested to take them home. Poor service from what I thought previously was a very nice restaurant.

Friendly locally run cafe. Good coffee. Segafedo

Food excellent service excellent

First time visiting since refurbished. Six of us visited to celebrate 2 adult family birthdays. Excellent friendly service. Welsh speaker serving which was great for those presentwho speak Welsh. Lots of food choices, which were piping hot when served. Excellent portions, and all were full leaving the table. Can't wait to try something different on the menu when I visit next time, which will be very soon with friends to celebrate their birthdays.

Excellent atmosphere Good company and helpful staff They have started serving breakfasts