TGI Fridays - Stoke on Trent in Stoke-on-Trent

Em was brilliant at giving us what we wanted food was lovely

So ridiculously expensive for what you're getting. £105 for two adults and a kid having burgers and 6 extra wings. Never again.

Great service from Em, excellent Halloween make-up! Food was good, we all enjoyed it!

Had a lovely lunch guy with beard and hat was delightful looked after us well

Food always delicious from here, although I feel it's a little on the expensive side. Quite empty when we visited so the atmosphere wasn't as good as if it were busier, but it was an evening in the week. Would recommend as a good place for a family meal with a varied menu.

So happy to be here at Halloween weekend. Thanks for the service, NATHAN (GLINDA). The atmosphere is super good. My wife enjoyed the dinner. Happy wife happy life, thank you all very much

The food was really good and the staff were amazing! Came here for a birthday and it was only an off-hand remark, but they brought out some cake and birthday wishes!

Atmosphere isn't great, too dark with random colour lights. It was too loud aswell. I ordered bbq beef rib fajitas. The beef was all fat. They replaced it with pasta, which was overcooked. Wife ordered new York strip steak. It was pathetic, it was like a cheap one from supermarket. I cook better steak than that. Chips were so salty you needed huge culp of your drink per chip. Overall for £80 we had terrible steak and pasta. I don't recommend. McDonald's would have been a better meal. The only good thing was the service.

Food was nice, service was great

I booked a table for five online to celebrate my partner's birthday. Firstly, I had sent an email with a few questions before our booking but didn't receive any response. That aside, we were all looking forward to a great meal together. Unfortunately, the experience wasn't quite what we expected. The food was a letdown for everyone at the table – it arrived cold and didn't taste fresh at all. On top of that, we were kept waiting far too long for our meals. On a positive note, the waitress was lovely and did her best under the circumstances. However, given the overall experience, I'm afraid I wouldn't be inclined to return or recommend this restaurant to others.

Em absolutely brilliant, could not ask for a better service

Em was very attentive to our needs made us feel very comfortable. Very friendly young lady thank you

Driver not really friendly, maybe in future try to be more nicer , you lose nothing

Excellent ambience, food and staff.

Em was lovely, pleasant, polite and very helpful

Em gave us really attentive and friendly service. Food and drink tasty, can't mark it down. Atmosphere only 4 as we came in at a quiet time and more people would have improved it.

Was served by em this afternoon she was very lovely, smiley and polite food was amazing as well :)

Great place to come, food is always out hot and fast, the place is clean and welcoming. Our server Em was great, attentive and helpful will definitely come again.

Em was great made us feel comfortable the whole time we there and made sure we had everything we needed, would definitely return ☺️

great customer service from tiana

Great food and service, quick and helpful when needed to move tables. Also very pleasant server, T 😊👍

Looked online first at their menu - What company doesn't put prices on their website, downloaded the pdf but nope...no prices attached anywhere on the menu. We decided to turn up and I can now see why they don't put prices upfront, £14 for a burger and some fries, overall we spent £40. Staff clearly didn't want to be there and didn't make any effort to make us welcome, a lot of huff and puffing. Wouldn't go back again after today's experience!

Your all going to lose your job when this place gets sold off for corporate administration.

It was Friday night not many people in! Spotless inside not much choice on menu expensive night out 4 adults too small kids £239! Staffordshire very polite sang happy birthday to member of family.It was a happy occasion for us though.

Went yesterday.. staff were nice but thin on the ground. Food was abysmal.! Over cooked (and I mean cremated) sat to be served so cold when it got to us. £80 for two people. One starter, two mains and three soft drinks! Never again !!

Great service and great food! T was friendly and the service was very quick!

Lovely place to eat, food is great and very friendly staff. Ariana was our waitress and she was amazing! Friendly, great service and made our little girls birthday special! Thank you!

Very friendly staff, service was great Tianna was very polite and helpful

Food was amazing... ribs and mix grill... our waitress t was lovely. Helpful, Fast amd even entertained the kids with a sword balloon 🎈

Our waitress t, was friendly and very helpful food was amazing service was spot on would highly recommend

Didn't even want to eat the food, never been here before, was mid-day, hardly anyone in, went in, no staff in eye sight looking at where we could sit, plenty of seats to be shouted across the restaurant if we'd been sat down, then another staff member shouted to wait at the door.. not in a polite manor either. Decided it was best we walked away and went somewhere we could enjoy food with staff that bring a smile .. Wasn't welcoming in the slightest..

burger was burnt alittle but other then that the food was nice.. the pudding was sweet I didn't expect the cake be that big, fish balls were a full excellent also... 5***

Come with family today loaded fries were cold burger just warm terrible food absolute rip off

Everyone in the restaurant seemed to have a birthday which is always cringe but the staff give 100% every time! Good food, waiter on form, slightly long wait between courses but quality of the food wasn't affected. £112 for 3 courses for 2 people and 4 drinks

Love the location, the look and feel of TGI and the booths. Unfortunately, that's as far as it goes. The food is extortionate, it now costs £18 for a chicken burger with fries and there wasn't anything special about it. They had run out of four other dishes that I wanted to order. The staff were friendly but maybe management needs to make their lives easier by actually having ingredients in stock.

Great service, the staff were all lovely but the food was not the best. My drink also had a chemically after taste, which gave me a sore throat. I probably wouldn't go again.

We spent £150 for 5 of us, food was ok-ish, but not worth it. One example- we paid £18 for a salad that I could make at home for less than £5...... chicken was dry & tasteless. Definitely won't be returning

They've changed the menu and put the prices up. Way too much money - not worth going anymore.

Amazing staff and food. Very happy and grateful

great food. good price. very friendly staff, nathan in particular was very attentive!

It had been a long time since I'd been to a TGI's and now I remember why, over priced for average food. To put it in perspective over £80 for two adults burgers and two kids meals and four drinks. Nothing terrible but no better than a McDonald's meal.

Excellent customer service comparing how busy it was today Dan was superb in making sure everything runs smoothly and making sure everything is okay enjoyed the food and will be back again would definitely recommended here as they make sure your seated quickly to the best thank you so much Dan for making my family at Ease and reasurring everything is okay

Grilled chicken with melted American-style cheese,Burger Mayo, NO cheese, NO mayo, chicken had no flavour, was edible, for the price I want flavoursome, delicious etc. Service charge is a joke! delivery and service total is same price as a starter!

Went there to have some food before i head back to London as i was visiting a friend at Stoke. As I've never been to TGI Friday before we decided to go and eat there. The place looked nice with decorations. We ordered 2 starters, the "new" king prawns and the boneless chicken wings and 2 mains, The New York Strip and The Ultimate All American Grill, both medium and 2 soft drinks. We asked the waiter to just start cooking everything as those starters are small portions (as per his description), we will finish them fast and those grills will take little bit of time so we didn't want to wait too long for the mains. He's reply was that the kitchen will not do that as they will cook the starters first and when they are ready they will cook the rest, so we were like "you know what, fine". We ordered at 18:15 ish, our soft drinks arrived around 15 minutes or more later, the starters arrived over 30 minutes later. When the starters finally arrived on the table, we both can see that the food has been sitting on the gantry for a while as the hot sauce was already dried on the plate and the blue cheese dip had crisp on top. It did NOT look appetising at all but since no one came to ask us anything about the food, there wasn't much we could do and we were hungry! We finished them quickly as they were only few pieces in each small dish. As there was no one around us for a while, my friend couldn't even get another refill on her drink!.. At some point I had to go all the way to the kitchen to find "a waiter" as they were 3 waiters standing there chatting to ask about our main as it has been around a hour already! The reply was that it is cooking and it will be ready soon. The mains finally arrived at 19:30!!... The waiter start telling us that he has "told us" that it takes that much time. He continue to tell us that they were very busy at the moment as they had 3 parties at that time... To be honest, the place looked almost empty at the time, yes there were few a bit bigger tables but they were already towards the end of they meals! In fact there was a table right next to us that have finished and left the restaurant and yet the table was left uncleared/clean for over an hour!!! I remember it very well because me and my friend were talking about it!... The New York steak was good according to my friend, my Ultimate grill was fine but we both saw that the chicken was left on the gantry for quite some time as it was all dried out and it had this dry brown colour on top... The only time when anyone asked anything about the food was when we asked for the check! The check was the ONLY thing that arrived fast on our table!.. We were way too irritated by the whole experience that we just said it was "fine"!! Way too overpriced for what we have received! Putting London prices and delivering this kind of service was ridiculous and off putting experience! Considering this was my first experience with TGI Friday, I don't think I will ever give it another go, especially for those prices!! I don't know, maybe in London they are better but definitely not at this place! I would NOT recommend this place!

Our initial waiter was lovely. And then it went down hill. Food arrived and thrown onto the table, no option to ask staff for sauces or spare cutlery, we had to use dirty cultery from appetizer. The waitress just walked off. No one returned to ask how our food was, just staff standing around chatting about relationships, university and swearing. Not ideal when a 10 year old is sitting near by. The meatless chicken was frankly the worst thing I've ever tasted, one strip and the rest was left. Chicken burger was tiny, chips were overly salty. Absolute waste of money and even though the waitress noticed a full plate of food left we werent asked if the meal was OK, offered alternatives or a refund. £85 for a bad experience and to leave hungry is unacceptable.

Visited here in July 2024, the food wasn’t great unfortunately and was certainly lacking in flavour, was definitely not as tasty as described on the menu. Service wasn’t the quickest and the atmosphere was quite flat. Went here to have a nice relaxed evening catching up and chatting with some old friends. Left feeling quite underwhelmed. To top off all of this I’ve now received a parking fine for outstaying my welcome! It’s no wonder so many social businesses are failing when you get fined for staying too long. One of my party have contacted the venue and spoken to the Manager for assistance with the parking fines only to be met with a rude unhelpful response. Will most definitely not be using any of the venues that have parking on this car park again.

Ordered the 8oz rump steak rare, swear it was twice the size it shud have been. My daughter doesn't usually like it but she ate probably half. Massive shout out to Rhoda the chef who cooked the steak was 10/10... Amazing cocktails and service as usual.

Nice food & good friendly staff. Plenty of parking on site which always helps

Nice place good food and great ambience. I recommend 👌🏾

It was very expensive for the type of food it is . Its ok if you like American bugars that kind of stuff 👍

Cold burger, underneath was all burnt, the edges of the lettuce was burnt, no cheese on the burger. Fries were luke warm. No sauce on burger. Tasteless, no flavour, wouldn't even say edible. Never had an issue from here before. It's a Wednesday, not like it's a weekend. Not impressed. Cheesecake was nice.

Excellent food and good atmosphere. Service was really slow unfortunately, was about half full with plenty of staff but took 20 minutes to be asked for drinks. Everything was also over priced. £19.40 for a bowl of pasta and £16 for a cocktail is London prices not Stoke. Would only consider returning if prices come down.

food cold as driver deliver another order before me

Wow food was so expensive for the quality and size. You can get 100% better quality taste and portion sizes from lots of other restaurants costing the same amount of money

First time going, only want a quick bite to eat , service was friendly and helpful buolding was clean and fun and loads of parking, but i will never go back again as the prices are the most extortionate i have ever seen, the cheapest thing on the menu was £18.60 for a burger and chips, THE CHEAPEST THING. i was shocked and should if checked the menu before we sat down and order drinks. The food was great but i dont expect to pay 20 quid for a burger and chips in Stoke/Hanley.

Chicken burger was full of flavour and arrived warm, as did the house fries. The Cheesecake is very yummy. Delivery was a little early and friendly driver.

1 hour late. Food was cold and inedible

Good good, friendly services and reasonable prices. Recommended

Had a good meal, good flavours, friendly staff. Came out hot and large portion. £20 for one main course though, luckily student discount for 20% off full price mains.

Today I appear to have disturbed the TGI staff piss about party which appeared to be talking place whilst a party of 4 guests waited for service. When the food did arrive it was cold, like the waitresses attitude. When I pointed this out the food was taken away never to be seen again. 20 minutes later I asked what was going on and the cleaner told me "it's being refired" - to which I said oh no it's not. We were made to pay for items that we didn't receive and given a very rude response from the waitress with the sloppy attitude. NEVER have I seen such behaviour from 4 members of staff in a VERY empty restaurant (which should have run alarm bells to begin with). I get the feeling the staff are buying time until this branch closes. Awful experience!! 0-10

Our group with three families came yesterday for lunch and we are especially pleased with the service of our server. Attentive,eager to help and friendly.

Food wasn't as nice as it usually is on other visits. We were also told that kids eat free by one member of staff, when an adult meal is purchased but at the end was told by another member of staff that we had to pay for it as well. Cost £8 for my 1 year old daughters meal which she ate about half of, overall not a great experience at what used to be one of our favourite restaurants. Very disappointed. Staff looked like they didn't want to be there, not welcoming at all.

Glazed Chicken Burger with Fries was warm, burger was full of flavour, very tasty. Cheesecake was a very thin slice for the price, it was also very tasty and full of flavour. I would order both again. Delivery time for a Sunday evening took just over an hour. No tracking the driver, as they had lost signal.

We had a really great time . Our server Dan was the best, he was very attentive,never had to ask for another drink, he would just come to our table and notice we are low on our drinks and would just ask , he always ensure we have everything we need , kind and lovely gentleman. He made our dining experience a very pleasant one. He is an asset to your restaurant. He would be one of the reasons for us to come back again.

Bad food, bad staff, overpriced! I love the franchise but in Hanley it was terrible. We went on a Saturday (18/05), dinner time (20:30). First of all, the staff takes so long to bring the food, the food was bad, I ordered a burger with fries, it was overcooked, the bread terrible, very dry and the fries overcooked, not good at all. I and my husband stayed long time to get our food and after we waited more time to see someone to bring the menu for the dessert. We asked for two spoons, the staff came with one. We just fed up. The local was empty and even thought takes long time, looks like all the staff are struggling and away for our vision. 30 minutes to the food to be served, more 20 minutes to someone to notice we wanted to ask for the menu, plus 20 minutes to get the bill. Terrible staff, terrible service, food was not good and OVERPRICED! £6.50 for a bottle of beer! That’s ridiculous.

22 of us went for an 18th birthday and were extremely satisfied with everything. The service was fantastic, constantly checking we were OK and refilling drinks. The food was all fresh, piping hot and tasty. We will definitely be returning.

The first time that we've been to TGI and what a great time we had. The service was excellent, the food was good and the overall impression was that we'd be returning.

Staff were friendly place was clean. Food and drink extremely poor value. Food taste wasn't bad by any means it was OK nothing special but OK. But when it comes to £20 for small bowl of past or £26 for ribs which come out size of palm and 80% bone. I wouldn't come here again personally. We all finished Food but was all still hungry but couldn't justify £9 desserts above a bill over £200 for every one

Nice restaurant, unfortunately not represented in Germany. The service was ok and the food was good. There are plenty of free parking spaces all around for stays of up to 3 hours.

Good food , excellent staff , Unfortunately didn't qualify for Monday's chicken strip offer as it was bank holiday 😞

First i did not chose beans for kids meal , and all the beans was over the kids meat because tha pack was broken , and kids fries were so salted that she coulden.t eat them.

We came to TGI Fridays as a group of 8, and had pre booked our table. When we arrived there was a queue to get in, which wasn’t a problem, we probably waited 10-15 minutes to be seated, when we were spoken to to take our order we noticed some hostility by our waitress, she wasn’t particularly warm or engaging and didn’t seem to want to be there, we order mains (no starter) and we waited well over an hour to get our food, so although we booked a table at 7 pm and arrived a bit before we didn’t eat anything until 8.30 pm, wasn’t a massive issue but no one came to speak to us to let us know, and to try and get anyone’s attention to order drinks was impossible, we did ask for a Coke and we were told 2 mins and they will come back and place our order but they never came back and it wasn’t until our mains showed up that we had re to ask for a drink, one of our mains never showed up so we waited for that one to arrive after everyone else had finished eating, again no actual acknowledgement or apology, the food was fine, the mac and cheese turned up stone cold but by that time we we hungry and had waited so long that we couldn’t be bothered to even say anything. It was nice having vegan options for a few dishes and we got the app so the kids ate free and as said the food wasn’t bad so the rating felt like a 3/5 One staff member seemed very nice at the end although he wasn’t the one who served us initially

I've always enjoyed the staff and reception! Good chat, they look after you! Food is nice, though cooking steaks to request is not easy. Enjoy the American lager, it's good.

Went with friends on the weekend for a birthday meal, we were excited about the 2 for 1 cocktails until we realised 1 cocktail costs £16... the food was overpriced and the "chef" couldn't even cook a steak right... the staff (one was nice and helpful) were rude and pulled there face over been asked to do there job (wipe a table down) we ended up cleaning the table ourself after one staff member just chucked some blue roll on the table and said she had something else to do and walked away rolling her eyes... we spent just under £300 and would never go again.... felt like I was at Karen's diner

There is like 10 birthdays each time and very off note singing .They also messed up our orders twice. They also took 30 minutes to get the appetisers.

Food was amazing but a little expensive, and table service was great too :D (shoutout to Matt)

I was waiting 2 h for food and good was cold

Great tasting food and arrived hot this time, great job people 👍

Not been to a TGI Fridays for a long time. I was disappointed in the food, not sure if it was just me but everything was just okay and the chicken share plate was very sweet or very spicy/bitter. I remembered it a lot better. It was very expensive for what it was aswell

Attended here for a child's birthday meal Having been to other venues in the past and seen on the website about the kids birthday parties etc with the birthday cake and song, the attention they get from the staff, balloon hats and balloon animals etc Basically we arrived got seated the staff basically thew 2 kids activity packs on the table and thought their job was done with respect to entertaining the kids of which we had two 8 year olds so not a zoo full I spoke with manager as it was a special day and my step daughters party had to be cancelled earlier that day so was asking if they could give her and extra special treatment and make her feel really special From that point till the end we were basically asked our food/ drinks order. Served our orders and that was it nit until we asked at the end did the staff gather round and do the birthday song with the "cake" that wasn't a cake it was a basic desert notbthe cake as pictured on the website very disappointing. Spoke to the manager when looking to pay explained that the experience/ service was below what was expected/ previously experienced / or as advertised... he apologised and gave us a 20% discount which was fine not a reason to go back and chance the same sort of experience but a good will gesture any way but having wanted to get past the extortionate prices and the poor experience when I was given the bill I didn't check fully but noticed on the way home that the "free kids meals" had actually been charged for so we got nor real discount on what the bill should have been... Check your receipt before you pay its not like its £1 -£2 its £15 that's been added that we shouldn't have paid for!! I have complained to head office I expect a full reimbursement but will have to wait and find out and still have to endure this terrible experience that just goes from bad to worse and instead of putting it behind us I've still got to go through the process if contacting them and complaining yet again and have to wait for a response just one more reason never to return here or any other tgi's 1)extremely overpriced for what you get either for the average food quality poor atmosphere that was so loud that you could not talk with any of your party without having to repeat yourself over and over again, or the poor service/entertainment 2) the being told your getting a 20% discount but being overcharged in The first place makes the discount redundant 🤦 Never again for us and we'll be sharing our experience with all out friends and family and advising to avoid unless you want to throw your money away!!!

It's ok, crazy prices for what you expect to be a lot of food, sharing platter for 4 was demolished by a 13 year old boy on his own. Actually went McDonalds after to get something else to eat. You really need to match qty with the price

Well it didn't get off to a good start when we arrived as no one was on the desk to greet us, they were having a joke with other staff and eventually came to us. We were informed they didn't have several menu items including no deserts at all. The waitress was pleasant and took our order efficiently. Drinks arrived quickly and shortly after the food. Starters were fine but when we got to the main course not all the items arrived and required repeated prompts. Eventually we got everything. The steak on the Texan main course was only cooked correctly on one side and undercooked on the other. We obviously never got to the dessert. Over all it was a very forgettable experience and we won't be returning especially at the inflated prices. One to avoid!

Good food, great decor and overall great vibe Be back soon 👊💥

Food was OK, but not really worth the prices charged! The cocktails were fab though!!

Really nice place, great atmosphere and food was nice, they even done their birthday song for our daughter to embarrass her. Which was nice Only complaint I'd make and it's probably beyond TGIF control is the carpark you only get 3hrs & no return. So had to park in another carpark for 2 hours then move the car back across.

The only thing I have a complaint about is the price. Wow! I found it to be quite expensive for what we had, a young family must struggle. I just think that the price could be lower.

The food was very good, server very friendly, a little expensive, but enjoyed it very much 👍

Food is average but expensive. Glazed chicken burger and fries (no salad etc) is £20. Sesame chicken is nice but I think it had been sitting a while (a bit tough), again, over priced, £9.00 for a starter. Atmosphere was nice

Visited for my grandsons birthday. Kids eat free with every expensive adult meal, but check your receipt as they charged us for the kids meal and when we challenged it the waitress said have you got a code ? lucky we did. Cocktails advertised in the window for £5 but they don't actually give you the list you have to ask it. You have to ask for another drink the waitress didn't come and ask if anyone wanted another drink . Food was nice but won't return as to expensive

Took 20 mins after being seated to have drinks and food order taken. 6 staff stood around chatting by the kitchen and there’s hardly any tables busy, so no excuses for things like no one coming for drinks refills and having to go to the bar myself to get one. Had finished our meal before a staff member came to do the obligatory “is everything OK?” check which is laughable. Absolutely awful, I would say that’s the reason I’m not coming back but the ridiculously high prices for bang average food did that on its own.

Took my husband for his 40th birthday.. we took our own decorations earlier in the day and when we arrived at the night the staff had decorated the table brilliantly and made it look really nice and special.. took our own cake and they sang happy birthday to him! Food was gorgeous and service was top standard 👌 definitely recommend.

It was completely different from what i have ordered!

although the food was fantastic it took an hour and a half to deliver it and this resulted in the food not being as hot as it should have been. Great taste and quality of food means we will try again .

Great staff, really went the extra mile. Will go again.

I was surprised with a visit here for my 40th birthday on a Friday evening. Staff were very friendly and helpful, decor inside was lovely and seating was comfortable and not too close to other people who were also dining. There was a little bit of a wait for drinks but food came in a reasonable time and was very tasty, I highly recommend the sticky sesame seed chicken. The staff brought my birthday cake to me and all sang happy birthday 🎉 would return in future.

Very poor, the shakes spilled and almost no more left in the cup and made a mess

The food was crazy sweet and wasnt correctly mention that everything was sweet

Entered TGI at 1825 and asked for a table for 4. Our order was taken quickly, however 2 of the starters took 30 mins to arrive. One of these was wrong so after another 25 minutes the rest of the starters arrived. When my starter arrived it was cold but I ate it in fear I’d have to wait another hour to have it returned warm. It’s now been 1 hour 25mins from I’ve arrived. I’m starting to eye up the scraps on plates around me………… Finally, it’s like Christmas morning. The mains are arriving, well 3 of them. My mate gets teased with his wraps and sides but no meat for the fajitas. As we are mid way through are main, the scolding skillet arrived surrounding us in a fog of oil splattering smoke. Angry! Kind off but more Hangry so we bite our tongues. The food was very tasty. We are now here an hour 45. I will need to shave again tonight as I’ve grown a full on beard waiting. We have in this whole time not received a normal interaction off how is your meal, can I get you a refill of your drinks. Save yourself the hassle and stay home.

Called in for drinks a couple of cocktails and shots on a Saturdayevening, got give a shout out Emaleigh for our drinks! So why not pop in on a Saturday to TGI Fridays and sample them yourselves

Emaleigh was lovely. Prompt service and with plenty of advice about the best cocktails