Teppan-Genie Japanese Teppanyaki Restaurant in Ards

We visited at lunchtime and the place was very quiet, but the staff were welcoming and friendly. We ordered two bento boxes - one katsu chicken and one salmon. First came some very decent miso soup, and the followed the very good looking bento boxes. I had the chicken and it was really good, much better than expected. I tried some of the salmon and it too was delicious. If we lived closer we’d defo be back. Turned out to be very good value for money too.

Best restaurant experience in years. Both the food and service were outstanding. The menu really is class. We we're a family of 5, ordered off the set menu which is unbelievable value for money. The chef cooks in front of you and really knows how to put on a show. He was a true gentleman, really interactive and brilliant with our daughter. I genuinely do not know how they are able to provide such an experience for the price. We will definitely return. Just try this place for yourself.

One of the worst dining experiences I've ever had. We had a table booked for ten of us for a friend's birthday on Saturday night. Had to pre book our sushi a day in advance which was served upon our arrival along with a gravy boat of soy sauce covered in cling film (that wouldn't have looked out of place in my granny's kitchen) and a pea sized amount of wasabi. Even though we were one of only two tables in the place, it still took 90 minutes before the chef even came near us. Not a single apology or explanation as to what the hold up was. Two people in our party had to leave before even getting to eat due to childcare commitments and the chef actually tutted at them when they said they had to leave. As if the whole experience couldn't have gotten any worse, they then tried to overcharge us nearly £100 on top of what we owed. From reading some of the other reviews and from speaking to other friends, this seems to be a regular occurrence. In summary - Tacky interior, terrible atmosphere, sub par food and clear lack of competency among the staff.

I have been to this place twice before and both times, it was quite a cool and unique experience. Unfortunately, my third visit was a disaster. After booking, it took nearly 1 hour and 30 minutes before the main course had even begun to be cooked. When we finally received our meal and reviewed the bill, we noticed several items on the bill that we had not even received. We ended up having to stand and argue over these charges for over 30 minutes, which is something I have never had to do before in any restaurant. Despite our efforts, we were overcharged with zero explanation of what the charges actually were. While my first two visits were good, this experience was horrible. I would not recommend this place based on my latest visit.

Disappointing to have to write this review as the food was actually very tasty (however cold) it's just a shame there were issues that meant I wouldn't go back. Number one, the staff are SO slow! The teppanyaki tables were full but aside from another couple we were the only other table. 20minutes sitting without as much as a drink ordered. Eventually we ordered 2 types of sushi and one main between us. After sitting for 55minutes our first dish of 6 pieces of Nigri sushi came out. We then had another 20minute wait for the second sushi dish instead of just bringing them both at once. By this point my partner wanted to leave as he was fed up. I overheard the staff saying to the only other couple that their food was coming so I can only imagine they found it ridiculous also. The takeaways however were flying out. Our main, assorted seafood teppanyaki with noodles was again delicious but.... cold. Such a shame to serve good food cold. Secondly the restaurant was cold I hadn't brought a coat in and I was freezing which was making the wait more unbearable. 2 hours later we went straight up to counter to pay as there's no way we were waiting for a bill to be brought down. I cannot imagine how they would cope with a full restaurant. This place has the potential to be so good but unfortunately they'd need to sort out thier staffing issues and start prioritising thier actual sit in customers before I'd go back

Sushi are very nice and fresh with good choice, did takeaway, prices are reasonable. This is the only sushi place we go to

Really good food, got lunch, was fantastic. Really fresh food and generous portions, salad with it with a delicious sauce too. Can't wait to visit again

Excellent customer service, very entertaining teppenyaki service and the staff were all very nice. Will definitely take my parents here one day!

Absolutely fantastic experience! We came here to celebrate 3 birthdays and the host Rose went above and beyond to ensure we had the best experience, even bringing out desserts and singing happy birthday! The chef for teppan yaki was brilliant as well, really entertaining and interactive. 100% recommend a visit here!!! Will be back again ASAP!

Literally the best evening!! The owners and staff were flipping brilliant and the food was class. Highly recommend. Thanks for a great night guys ❤️❤️❤️

staff are so lovely and foods so yummy! great service and didnt have to wait long at all, ive been here before and they are always lovely!

Staff are great and food is even better! It's a wee hidden gem at Conway square, just above chef an manager!

This is a real hidden gem of a place! We have been a couple of times for sushi and its always amazing! They hand make all the sushi to order so you will have to wait while its made but they staff are very clear about how long it will be and its totally worth it the wait.

Great food and service. Never been let down. Me and my wife have been in to collect food separately, everyone was having so much fun every time we booked table to visit properly!

This place is flawless, from the second we were ushered in by the friendly service and the great views. But the FOOD! It felt like there was a party in my mouth! As a professional chef myself I could really enjoy a cornucopia of fantastic sights, smells and tastes had my taste buds tingling. All served by the laughing, happy chef himself Genie. With a joke and a smile Chef Genie cooked us up a fantastic meal on the grill right in front of our eyes. Just like having front row seats at the best show in town. This was one show not to be missed. Service from the amenable Violy was fantastic and no request ever a problem. After a trip to the immaculately clean toilets we relaxed for the dessert and even gave a slice of cake for my girlfriend's birthday because they knew it was her big day. I was very touched by the detail. The food was so delicious but there was more than we could manage but we tried hard. LOL. We felt very lucky and fortunate to have had this experience and would recommend to anyone with taste buds and imagination. I recommend booking because I have a feeling it will be very very busy in the future.

Food was gorgeous and you could taste the freshness, staff really friendly and helpful , first time for one of our party and totally converted and can’t wait till we go back

We went to the restaurant on Saturday and had a great time and fabulous food. We were made to feel very welcome and kept entertained while the food was being cooked in front of us. A very unexpected special night out! We would highly recommend. Many thanks.

On hearing great reviews about the food and the entertainment by chef round the grill. I thought I'd try it with my mum and sister. Bit of a lengthy wait for our first drink (a lot of take aways seemed to be on the go and there only seemed to be one waitress on shift). Once the food and drinks were ordered the night was great craic. Recommend sitting round the grill if you can. Food was delicious, be warned if you think you are going for a cheap and cheerful meal, some dishes seem to priced on the higher side. However the sirloin steak teriyaki (good lump of steak) I had was outstanding, so tender and worth every penny. Go for the experience, hopefully the service will be a little quicker, even on taking an order for first drinks the next time I'm back

Absolutely delicious and very entertaining. The food was amazing and the service was great. We sat around the grill and were impressed by the chef's skills. Had a great time and will definitely be back!

I have ordered from here a few times now and I'm never disappointed. The food is so yummy. Highly recommend the sushi. The Bento box has a great variety and ideal for lunch 😍 The staff have always been so lovely and friendly when I've...

Amazing sushi will definitely call again. The staff are so friendly lovely cosy atmosphere. Drinks are good to 🎉

Popped in earlier with our young family. We were the only customer there however though your made to pay a service charge the services was terrible. The lady behind the counter was so busy eating , on her phone as well as doing some odd...

WoW what an absolute wonderful dining experience. From start to finish it has to go down as one of our best eating out experiences. Everything was first class and I cannot recommend this place highly enough. Thank you Rose and Genie and all the staff...

Really nice sushi, lovely staff. Will definitely be back again. Nice to have a place like this in Newtownards

We had a lovely lunch here, would highly recommend, staff were really friendly and attentive, food was excellent.

This is not my first visit and this gem never disappoint me. The staff are very friendly and approachable, the food are amazing. I have already message friends and family to organise our next visit!!

This is the first time I have written a review on Tripadvisor, but I feel obliged to warn others about the staff behaviours of this restaurant. Firstly, I cannot fault the food. It was a great meal, albeit the service was rather slow, but that...

Amazing food ruined by an absolute shambles. You couldn’t make it up! When ordering foods the lady wouldn’t let the party of nine have their food come out all together as mains. So people were eating at different times of the evening. I think we...

We left this restaurant laughing because the service was so chaotic and poorly managed we would not have been able to make up what we experienced. A loud, shouty waitress who every few minutes thrusts other diners plates 5cm from your nose demanding to know...

Fantastic Japanese restaurant - we had the Titanic Party sharing platter as a takeaway last week !! - to be honest it’s our third one in 4 mths - lovely friendly people who take great care in preparation and presentation. It’s nothing like a typical...

Tepan- Genie is amazing, I have been going here for sushi really since it opened and have been meaning to write a review. This is the BEST sushi place ever and I would recommend everyone to try this place as they cater for all. The...

This relatively small restaurant (approx 10 tables, and two seated Teppan booths) is located upstairs on Main Street opposite Conway Square, of which there are good views from the window tables. We had a very warm welcome from our waitress, who explained the menu very...

We had a fantastic evening in this exciting restaurant celebrating our sons birthday. The food was amazing but the entertaining chef and friendly staff made the visit next level. To top it off the staff sang “happy birthday” and gave a free portion of dessert...

We were a party of 5 who had booked a table at 7pm to celebrate my birthday on New Year's Day. We had requested one of the cooking stations and we really enjoyed watching all the different dishes being prepared and cooked. Another party of...

Really great food and super friendly staff- especially Ronald , who was a really lovely, happy server all evening and as well as Thata who was also really kind and friendly 😊

Amazing food. Great fun. Will definitely be back. Went for my dads birthday. It was really an experience and made our meal. Food was amazing quality.

Good food, good service and great value of food. Best Sushi ever the show around the cooking table was fabulous. Highly recommended Japanese Restaurant in Norrhern Ireland.

Food was fresh, full of flavour and cooked in front of us with some theatrics thrown in, which made the experience fun for our kids. The staff were friendly and attentive. We will visit again. Thank you!

So good to have a quality Japanese restaurant in Newtownards. Ordered a variety of sushi for delivery, which arrived quickly and all the pieces were incredibly fresh and tasty. Definitely will be back and looking forward to trying some of the rest of the menu.

Lovely experence in this recently opened restaurant in Newtownards,delicious food,friendly staff and nice decor.After the soup starter ordered the Salmon Bento Box with extra crab and salmon sushi which came beautifully presented.Only drawback about this place is that its situated on the first floor so...

My friend and I decided to try this place out and weren't disappointed. We arrived as walk-ins for dinner and were able to get a table easily despite it being a busy Friday night. We both ordered from the set menu and would recommend this...

Popped along with friends on a Friday night and thankfully we had booked in advance as very busy with groups and families. Had seats around the grill area and we were not disappointed by the freshness of the food, atmosphere and entertainment value of the...

Got recommended by friends friend...what a led down. First of all, went all the way just to see printed sign "Cash only", had to go out and look for cash machine...its 2022 no one carries cash since pandemic! Got seated, no drinks menu? Asked about...

The food was yummy! Altho a few points let it down 1. Cash only payments, they shud have warned us at booking 2. I asked if I cud have fried rice/noodles half n half. The waitress looked at me like I'd 3 heads n just...

This place is a great place for family and friends. You can easily enjoy a thrilling teppanyaki experience or just try the extensive sushi menu. Amazing authentic food, great staff and a wonderful food experience. We have easily become regulars!

Ordered a take away from here, and was really disappointed with the quality of the food, given the prices. Sashimi portions were small, and there was unfortunately some bone in the first bit I had. The duck teppanyaki main course at £20 was a disgrace...