Taco Bell in Birmingham

Been waiting over 1.5 hours for food to arrive! Do expect people to eat past midnight Tacobell? There’s no update on food arrival time. At this rate it looks like we paid for next day delivery on our order, not the 30 mins delivery that was advertised. For the price charged you would be expecting a better service. Would never have again 👎

We had a disappointing experience at Taco Bell. The wraps were just mayo-filled with few pieces of chicken and the fries were too spicy and salty. The portions didn't match what was advertised, leaving us hungry. Cold atmosphere, greedy portions, waste of money! First and last time!

Zeshan is a perfect example of an outstanding Manager. Excellent Service and fresh food from Zeshan and team.

A decent place to eat, they have a good selection of items to choose from and their churros tasted good with the caramel dip.

No the best of tastes and too expensive for what it was. A lot of oil in the taco meat.

I visited Taco Bell today, October 30, with my family, and I have to say I was very disappointed. We ordered several burritos, but they looked nothing like the pictures advertised. They were the smallest burritos I’ve ever seen (see attached picture) only few pieces of chicken inside. If you’re hungry, I suggest you avoid this place. It was a frustrating experience overall.

Delivery guy was very polite, food is hot and I am happy with my order thank you

My food never got delivered to me.

Edit: also very bad customer service online and a hard to use feedback portal. All they said was sorry the portion sizes werent as you expected. They disregarded the fact that i said the food was atrocious. Absolutely awful food, vile, tastes like taco kits you get from asda, taco is filled to the brim with salad and the filling is just sloppy. The mini burritos are just mini wraps. The fries that are seasoned taste like nothing.

portion size of the fries was relatively small, even for a ‘large’ portion

I haven’t received my food and it says delivered?

Absolutely awful food. The wrap was mostly melted cheese and i can’t describe how awful it was. Didn’t even eat it. I personally think the chefs are composing the food in the wrong way or in a hurry. Not going here ever again.

I did not receive my delivery and it says delivered

Driver picked up food, went home, went back to restaurant and came to us.

Love Taco Bell ! 🥵🥵🥵 Sad the one is West Brom shut, they delivered to my house, this one doesn't.. But! At least there's a reason to go to starcity, right?

The food was absolutely mining as it was freezing cold most definitely not worth the money very disappointing

Got my food it was cold and I ordered 2 drinks and I only got one

the app says my food delivered but i have been waiting nearly 2 hours and have not received and food!! i want a refund now!!

I tried it recently and everything was good. Volcano burrito is a definite recommend🔥.

For the portions you get it is pricey One of the main differences between this and other fast foods is drinks are unlimited As a one of treat is decent but isn't the same as American branch as the option for root beer isn't presents

Tiny portions. Outrageous. Both the wraps were almost empty. What a joke Edit: the nacho chips were the best bit!

Missing items nearly 2 hours late

Food was delicious but delivery took a while

Waited over an hour for food via uber eats. Rang the restaurant to be told several orders have been stolen by Uber Eats drivers! They refused to help us in any way. No food and out of pocket. Disgusting service, first and last time

Me and partner thought try it out, my partners food was just about warm wraps were really soft for the price wouldn't really recommend just tasted like chilli con carne especially the beef staff weren't much communication between customers

Ordered at the self-service, and the food was pretty quick. All tables were messy, and bits of food and trays left there. The food was a massive letdown, as I've not been to any other taco bell I don't know if it was an issue at this store or just what taco bell is like generally. The food was very dry and the fillings of the burrito and taco was very minimal. The fries were okay and the churros were nice. The layout of the seating seems a bit strange and makes it feel a little like a workplace cafeteria. Also the price for the amount of food is just not worth it. Disappointing experience and will not be coming back. Also, personally, i didn't have any issues with staff, but I heard one of the servers be completely rude with an elderly couple.

Food came cold,not worth the money. Disappointed!

Overall we had no issues with food, all requests were fulfilled and the food was fine. 3 stars due to the self order machines. We did a big order on the touch screen with lots of customisations only to get to the end and it to say there was a error. We had to start again at the counter and this wasted a good 10 minutes.

cold, poor quality not enough food. wouldn't recommend.

It's The Wrong address and the systems recommended address has taken my items to B6 I AM B11 4HB The recommended address messed up my Order

I would like to bring to your attention an incident that occurred recently at your establishment. Upon placing my order, I noticed that the manager, Waheed, was not wearing gloves while handling food and exhibited unhygienic behavior by scratching his face, wiping his mouth, and touching his face before handling food. When I asked for a refund, I was informed that it was not permissible, despite the fact that my order had not been prepared or served. When I raised my concerns about the unhygienic behavior and requested a refund, the manager was dismissive and disposed of my receipt. I made the manager aware that I had recorded the incident and confronted him about his dishonesty. Once I openly recorded the situation and mentioned the manager's name and the store, he suddenly agreed to provide a refund. I find this behavior unacceptable for several reasons: 1. I requested a refund before my food had been prepared. 2. Handling food without gloves is unsanitary. 3. Touching the face and then handling food demonstrates poor hygiene practices. 4. Providing false information to customers regarding the refund policy is disrespectful. I am considering reporting this matter to the food hygiene agency due to concerns about the general handling of food at your establishment. If this is how the manager handles food in the public area, it raises questions about his conduct when not under public scrutiny.

my delivery was missing items cheesey topped nachos in the 2 taco supreme box phoned restaurant twice with no answer

delicious as always and great driver

Missing items, cold food. Disappointing

Honestly the most underwhelming food I’ve had in my life! Respectfully you’ll be disappointed.

I ordered a few things which included a beef taco which I got with no beef in the taco, I was also missing different items on the order from chips and a burrito absolutely terrible

Very untidy place food is over rated more sauce than filling staff are rude avoid

The sauce went all over the food and it was opened

delicious as always and great driver

Forgot my fries, wasn’t too happy about that.

The food was freezing doesn’t taste as nice warmed up not worth the money

Order number 402 ordered on the 8th July had a takeaway they forgot my dam fries, I asked to double check. Clueless staff clueless manager Close this place down.

Rather small portions than what was expected

food was cold, and the fries & Cheerios burnt. the volcano burrito had less chicken than a ready meal and no real taste due to a lack of sauce

food was really nice could have been hotter but it was very tasty will be using again worth 👍

Had a take away from there it was great quality food and very tasty, will be using again

Was excited to see a Taco Bell open locally. I have to say though, the experience was rather disappointing. I ordered the Tacos with fries. The food was bland and dry, the taco shell was very hard, and broke into hard shards and one did stick into my gum. Not nice at all. Not at all like my food experience in the USA

Love the food that just opened their franchises to the UK. Its from my area in the USA and atm I can't get enough. Where were they when I was pregnant, lol (craving the American/Mexican food

The food was absolutely delicious and amazing.

delicious as always and great driver

delicious as always and great driver

my chips were not cooked properly and the time on my order kept going up and took about 40 mins to come when it said 20!

This tastes like straight cheeks. Every Mexican person alive would have a stroke after seeing what they serve here. Bland, uninspired and lacking in every department. This will go bust I’m sure. Wallet draining place.

Never been to a taco bell allways wanted to try. 1st off the place is mess there is a guy cleaning (very polite cleaner) but it was like they left it untill last min to clean. I started speaking to the young girl behind till and the language barrier was challenging but we was getting by then someone comes to collect something so half way through our conversation/order she just walks off and starts speaking to him! made me angry so I used self serve the only sound in here is fans wiring and chairs scrapping, need music, Food was OK I guess just expected more from the hype Ordered full burrito in the end instead of the saver one and I was expecting bigger but it wasn't. It was tasty though

Excellent food and friendly delivery courier Recommended

portions are small but tasty food, chips and beef burrito was nice

Went in for the first time the other day and the place was a dive. Food on the floor all under the tables, had to go up to the counter and ask someone to clean tables as all empty ones were covered in either food, sauce or people’s rubbish. The atmosphere overall wasn't welcoming and the food was NOT of quality for the price.

the place was so dirty had to call the staff to clean the tables and floor the sanitiser (bleach mixed with water) smell all over the table worst food worst experince

Missing items, also ordered chips but was given nachos. Delivery time kept getting pushed back, food was mildly warm at best. Follow the other reviews and avoid

I don’t know why Taco Bells in the UK get so much hate. I ordered the taco supreme meal and the meat was nice and had good flavouring. The portion sizes were decent for the price and it was enough food for me. The only negative I have is the churros are really tough. It’s not amazing but it’s not terrible - personally I prefer it to the other fast food chains

the worst food ive ever had in my life ive never taken a refund before on deliveroo but this was my first absolutly shocking food

The food was nice, but the dine in experience was not so nice. The place was dirty. Tables not getting cleaned and even when they did clean them only half were getting wiped. Not hygienically nice to eat in. No tissues available. No staff visible a few working but all busy with food orders.

Decent food but restaurant was messy. Food wasn’t as warm as it probably should’ve been. Nice staff

Forgot my cheese sauce and was looking forward to that :(

Decent food portion of meat need to be looked at immediately most people would not go back with them portions.

That was amazing staffs service and food testing was excellent and also the environment was very good 👍

Food came on time and Food came warm but unfortunately completely missing 2 meals... my partner had his meal but myself and my child was missing ours.

Got my order quicker then i thought so thank you to who delivered my food.

First time trying, really impressed, delicious

Food was so bland. Portions weren’t filling at all and over priced for what they give. Don’t recommend at all.

THE FOOD IS NOT WORTH THE MONEY! Everything is so overpriced and when the food came it was so bland no flavour to nothing at all. Don’t waste your time!

Bland food, small portion. Do not recommend.

We are normally happy with Taco Bell but unfortunately this time, the food was cold, we were missing the churro’s from the order. Tried to call a few times and no answer. We were really disappointed.

Missed some items, told them no sour cream and ignored it and but it in everything. Absolutely digusting the wraps had more oil then beef in it

Nice food, only just warm when arrived, portion sizes are nothing like the images there way smaller but the food is tasty

They never ever send any of their sauces which is a huge part of the flavour of the food.

Barely any fillings in my wrap, very disappointed. Won't be back to this branch, others are fine.

My food is freezing and told me a time of 4:05 an come at 4:40

Great delivery, don't think I'll eat from taco bell again

I'm not sure if this franchise is aware that tacos and burritos are supposed to have a filling. What they serve can more accurately be described as "lettuce in a wrap". The machines don't work (or didn't when I went in) so after placing your order, you have to tell the staff what you ordered so they can tell you your order number anyway. The churros were impossible to eat due to the fact that they seemed to be several weeks old. Taco Bell doesn't seem to have a customer service because when you submit a customer service enquiry the website takes you to a blank page and the "contact us" section says "page cannot be displayed. Update: been here for a second time several months later. The food is just as bad and I still think they're using the same batch of churos as they're still inedible. After receiving an abysmal amount of filling in both my taco and burrito I presented them to the manager without saying anything. The manager wasn't happy with the presentation of the food and said it would be made again. I informed him that although the smashed up taco was badly presented, my issue was that I'd just paid £9 for some lettuce in a taco shell and an empty piece of bread. The manager informed me that the quantities were correct and that the remade food would be the same, so I had a refund instead and will not be returning.

Food was cold, really of putting, definetly wouldn't say value for money .

The food here is always amazing and delivered fast but we have had something missing the last three times - usually just a chips or a can of pop but this time a burrito, chips, can, and one order was beef instead of the specified black beans. Makes me hesitant to order when someone in the office might end up without no food!!

The food was not even nice beef wasn’t cooked properly had to throw it all awayc

Portion sizes are really small for the amount you are paying for them. more then likely wouldn’t have this again.

Absolutely awesome. Can’t pick a fault.

Food was absolutely freezing tryed phoning the restaurant no answer

Ordered through just eat for collection. Went inside and the ladies ask me where my just eat bag is. Didn't know anyone ordering through just eat need a special bag just to collect the food so they can eat. Regardless the food was horrible like they ration the chicken and shove a tonne of lettuce in the tocos. Price is ridiculous never again. Bring a decent restaurant to star city please.

food arrived sh hour later then first stated and was cold on arrival

Not happy with this. My order comes and some of my items are missing

Food was warm on arrival, tasty and definitely worth the money. Can't wait to have it again!

Beef food was nice however chicken taco’s had 6 small pieces of chicken in centre of taco and tiniest amount of cheese

Missing drink from meal, cherry's had no sugar on, just a lazy put together this time

Total letdown. The tacos were a disaster basically a small wrap full of lettuce. I mean the food looked nothing like the pictures and portions were pathetic for the price. Tablets were not clean had to get some paper and clean myself and staff did not seem interested more busy chatting to themselves. Avoid!

first time eating here, food was awful, tiniest portions aswell, not worth it for the money!!!!

The forgot to put my extra cheese sauce

The quesadilla is not very nice, way too cheesy not enough chicken.

We used to come here for the cinema and eat in the many lovely restaurants but no more. The whole place is so run down and dirty, we never eat here nowadays. However, we did go this week for the cinema and... 1. just about managed to park, it was chaotic 2. Took 25 minutes to get our cinema tickets as the staff were so incompetent, there was a large queue and they were so slow and uncaring 3. Every staff member we encountered was either lazy or rude 4. When watching the film several people at various stages took out their iphones which was very annoying and should be monitored. It's been a long time since we went to Star City and it will be even longer next time. Such a shame as it was really nice when first opened but management very poor nowadays.

I think they stopped the plant based meat as can't see it anymore as option to replace the meat. guess I won't be ordering from her, ever again. was good as long as it lasted. good bye forever and from a customer that ordered regularly.

I am missing my churros with the Carmel sauce .

Mmmmkay, so, if you order the crunchy taco, it’ll probably be falling apart by the time it gets to you as a result of the grease soaking into the shell, and the portion sizes are a little disappointing. Aside from that, the flavour is great, and I would order again.