Synge and Byrne Boucher Road in Belfast

Very poor quality food , dirty tables, trays left sitting and when removed tables not cleaned. Extremely disappointing.Will not return.Are the owners even acknowledging reviews?

Love the food here especially since there are vegetarian options available Was horrified to find out after eating my broccoli salad that it contained hazelnuts While I'm not saying I have a nut allergy I didn't feel well immediately after eating Think there should have been clear messaging to let you know of it content and feel this is a very dangerous precedent to set Phonef the branch on Boucher Road and was advised i should have scanned QR code to advise of any allergies which i felt wasn't very helpful I suffer from polymialga which has the effect of brain fog and frankly it shouldn't be up to the customer to find out what they are eating Asked to get the signage changed but not impressed as to how this was dealt with

Ordered on Just Eat, and genuinely have never waited for over an hour and a half on a sandwich. I rang the restaurant and had a very rude member of staff over speak and not allow me to get a word in edge words. I tried to explain the situation and said cancel the order to which I was told to go back to just eat, who had sent me to them. The staff member got more and more loud not letting me speak. I am Autistic and had a meltdown for the way I was being spoken too as it was like being yelled at by a teacher, who do these people think they are? I would not order from this place again if you paid me. To be screamed at down the phone and not given any time to speak just s creaming angry staff member was disgraceful. I have never had a meltodwn like that before triggered by a rude, uncaring cheeky member of staff. stay clear. And to those working there, learn customer service

Toilets filthy and food overpriced and average - ingredients didn’t match the advertised meal for smashed avocado - had a poor experience here previously and relented - but never again

this morning sat i met some of my family for breakfast in your resterant...what a horrible experience....the GYM PATRONS took uo 3 large tables against the wall from 10 45 am...they created noise anxiety stress and they did not control thier children...the children were trying to get out of locked exit doors ...running in and out of toilets ....squeling shouting and were very very uncontrolable...if you check your interoior cameras you will see 3 of them standing danceing on furniture beside windows that look on to carpark....we go regular to your resterant....i would ask you to BARR THESE SO CALLED PATRONS...AS they lower the tone of the whole place...they all parents and kids very very loud and noisey....next time we will flim the whole episode and forward it onto your headquaters.....do not ta and dont say i am soory...that does not work....ban theses people do not take this complaint lightly...the least you can do is bann children under 8 years of age...and put up signs for to be quiet;....if this falls on deaf ears i will take it further....

Food is just ok. A bit bland and not very exciting. Expected it to be a bit better. Staff were pleasant. Price wise ok. Probably give it a miss next time.

Hygiene rating of 3 stars. Should be 1 star. Tables always cluttered glasses and cutlery dirty as are the tables and floors. Food was over cooked.

In our experience this place discriminates against those with non-visible disabilities, with one individual in the family left traumatised by the refusal to be served because the week before the place got our order wrong, and we were rudely treated during the experience. We were then banned the following week, upsetting the our individual again as they couldn’t understand. It is a terrible place for those that need a little more help with food due to medical conditions and the only reason we came back was because the place was close and our disabled family member did not have to travel far. Avoid

Called in here for a cup of coffee and had the best flat white I have had anywhere. It was late morning and people were coming in for lunch and the food on offer looked delicious. Will definitely go there for lunch.

Had brisket pie and salad, tasteless dish, staff was talking about wanting to go home soon, she could not wait till 4 o'clock, it was only 12.30, do not want to hear staff complaining, we all want home from work, anyway £23.00 for 2 pies and 2 small pieces of side salad, and 1 coffee, Tried and Tasted, will not be back

Having had a good experience here a couple of years ago, when in Boucher Road with a hungry friend later on a Saturday afternoon, I thought I'd make a return trip. Checked the website to ensure they would be open and was reassured to read that they were until 6pm (according to the Synge and Byrne section of the Harvey Norman website) with "gourmet sandwiches, salads and sweet treats" to be enjoyed. Synge and Byrne's own website says they're open to 5pm. We turned up a little after 4 to be told we couldn't order food. OK, well could we at least have a sausage roll or pre-made sandwich from those that were sitting on the counter in front of us. No we couldn't, they said, they were being put away into the chiller for the next day. But, i said, your website said you were still open and serving for some time yet. Oh, they said, the website is the responsibility of "someone in headquarters" and not the local branch, though the supervisor acknowledged it was inaccurate. We left disappointed. All in all it gave the impression of an outfit that really needs to get its act together - as evidenced by the many poor reviews I've now seen on TripAdvisor.

I had a lovely veggie breakfast at Synge and Byrne but was charged an extra 50p because I ordered decaf tea. I wasn't told of the extra charge when I ordered. I think this was unreasonable as this is approximately the difference in price for pack of 80 teabags

I was at this cafe two days ago and I won’t be back. I ordered a pancake stack with bacon and maple syrup and a pot of tea for two. The teapot held enough water for at least four cups but that was what we got,..water!! There was one teabag in the pot. We complained right away and the guy handed me one more teabag. I had to ask for more. He wasn’t happy. As for the pancakes. There was only two rashers of bacon for three pancakes and a miserable amount of syrup. The pancakes were burned and the worst one was hidden under the top two. I didn’t even bother to complain to the staff about that because I knew they wouldn’t care. But as I said I won’t be back. They really need to sort out the meals and sack the staff.

We have returned since the reopening after lock down and my opinion and my partner Doreen has got higher in everything in the restaurant, a great atmosphere, food is still great, some of the staff has changed but still very good and professional and as great as the previous staff, when I was there before the lock down closure there was a good member called Irene and she is still there, apart from being good at her job she has good personality, its as good as the restaurants we have been Barcelona and Canada banff.

Food lovely, really tasty but disappointed that Employee cleaning table with no mask. Customer in queue also coughing - really concerns me as with elderly parents and trying to make sure they have quality of life but in a safe environment.

Headed for lunch with a friend recently and I was not impressed. On arrival, I was asked what I wanted. I asked for a toastie with……….! Before I could say I wanted a gluten free toastie, I was told we only have the sandwiches that...

As ever, real food with a beautiful view and serious coffee ☕. Local produce, healthy salads, cakes cooked on site

Lovely coffee and scone but concerned that staff were not protecting each other by the lack of face masks or visors while they worked side by side behind the counter. Impossible to keep a distance in a narrow width of space

Absolutely amazing staff, were all so helpful and pleasant. The young man making coffee was especially well mannered as he helped us carry our tray to our table even though he was so busy, and i was absolutely amazed by the carrot cake was delicious....

I have being having coffee this café for the last couple of years.Apart from the lovely coffee and their food especially the sausage rolls the staff are excellent and quite funny, my job is in maintenance and have been in a lot of cafes but...

I have visited this café many times and I must say that I feel that I have to leave a review after visiting a few times this month. The staff have been extremely busy with the Eat Out campaign over the last lot of weeks...

Called in for lunch yesterday which was lovely really enjoyed the salads so fresh...even though they were very busy the staff couldn't have been more attentive and friendly nothing was a bother...will be back again😀

I don't usually put up a review but after the experience I had today I felt praise needed to be said. The cafe was extremely busy but staff were most courteous and attentive. I went in just for coffee but was tempted by the wide...

Staff at food ordering were very unhelpful. As if they couldn't be bothered to help and didn't try to listen

Generally very Poor and staff attitude Horrendous! Arrived for Breakfast and Waited to be served while staff chatted . 4 people in party and ordered and paid for 4 breakfast orders asked for two special requests one being soft poached egg and one being keep...

i've been to this cafe a few times recently and the service has always been top notch.. girls always very smiley and chatty which you don't see often now a days.. the coffes are always spot on and the traybakes keep me and my wife...

Tasty food at lunchtime; however, Boucher Plaza has got to be one of the worst car parks in Belfast. It's a disgrace to the shops there

Called 16th November around 9.30 for breakfast. Not overly busy. Ordered eggs, bacon and toast and pulled pork and cheese ciabatta, caramel latte and Americana. Was asked four times to repeat order and still wasn’t given one of the drinks. Eventually made our way to...

Called for breakfast, as enjoyed previous visit.Monday morning do not the warmest, and got breakfast bap with toast and veggie breakfast plus tea. Nice fresh bread all round. Spinach on veggie not wilted and rest more salad. Relish served with bap hot hot hot. Nice...

I usually love this cafe for a quick bite to eat with my family. However today I had a strangely extremely poor experience. The young boy clearing tables and serving food was extremely rude he actually spoiled our lunch trip out because I was so...

What a dirty cafe. The glasses had Brown stains on the bottom and the food is overpriced for what you get. Never again as it is a dirty hole

Called here today and although it is a deli style counter the food was nice. I had the Mediterranean ciabatta which was tasty and the bread was lovely stone baked. This place is in a good location overlooking the boucher road and its open and...

Just had a very substantial porridge with delicious fresh fruit. Good menu choices for breakfast. Must recognise staff for being really helpful, knowledgeable, friendly and smiley!!

My wife and I visit S&B for a snack and coffee when near the Boucher Road, Gina, my wife would occasionally take a meal there with her friends. It's a lovely pleasant place to go, the coffee is just the best, extensive menu too, what...

Stale baps and lukewarm sausages and egg. What looked to be inviting and tasty turned out to be disappointing and lukewarm

My daughter, myself and my baby granddaughter visited today. There is plenty of space for a pram and breastfeeding can be done easily without people being too close. Menu good. We had sandwiches and quiche and each comes with chips and salad. Service friendly and...

Had a lovely breakfast on Saturday 2 March, we all had our eggs cooked differently, all had different request for bread types, and everything came out correctly. Breakfasts were well cooked and non greasy which was refreshing. Apologies for not knowing the beardy one's name,...

Well this is one of my rare negative reports and I hate giving negative reports. It'll be factual and exactly what my thoughts were as I went through this sorry experience. I stopped in here for lunch on Saturday the 2nd March. I choose a...

A good selection of food and freshly made. Not overpriced . great parking and fantastic coffee. Sometimes the self service is too slow especially waiting for coffee or tea.

Three of us visited this restaurant for a coffee and snack. I was delighted to see Gluten Free and Vegan options available at the counter. The staff were friendly and helpful. There seemed to be confusion over other orders for meals but we were happy...

Called into this restaurant for a coffee one afternoon with my husband and found this establishment distinctly average. The service was okay, not great but not bad either; the coffee was good (to my taste). but the scone easily broke up whilst applying butter. It...

Very relaxing atmosphere, friendly and helpful staff. Food delicious and plentyful. Highly recommended.

Very nice coffee and friendly staff. A spacious cafe with plenty of tables. However there was a long queue for the ladies. There were six cubicles yet only one was in use ! When I asked about this I was informed that it was always...

Called in with my wife and 10 year old daughter. Appeared to be an element of organised chaos. Whilst our order was not delayed several other customers appeared to be having issues. The club sandwich was a rather strange flavour. The chips were very dry...

Arrived just after 11am on Saturday morning for a quick breakfast (had previously had an excellent lunch there) The place was certainly not busy but the staff were very slow. I asked for the breakfast bap with a fried egg, sausage and bacon. Specifically asked...

This is now the second time myself and Husband have been here for lunch it's always busy but staff handle it well they are pleasant and friendly. Food was very tasty and good size portion. We took some cake home for later . We will...

This was my third visit to Synge and Byrne Boucher Road along with my sister and daughter and again we were not disappointed. I can honestly say the food is very tasty, super fresh with good portions and the surroundings are spotless and tastefully decorated....

My daughter and I had a slice of apple pie and a caramel square. The apple pie was served with squirty cream and the caramel square was topped with cooking chocolate! A very upbeat gentleman served us and the surroundings were clean. However.......the female toilets...

I had heard great reports about this place and popped in for what was meant to be a quick light lunch on Friday. I really just wanted coffee and a scone but as no scones available decided to share a BLT with my sister. We...

Visited at lunchtime on a Thursday. The staff were pleasant but overworked. They got our order wrong and we ended up getting a refund and leaving hungry. Pity as the food looked lovely.

Don’t go near this restaurant I had lasagna and chips my wife had three saline and gammon. First the lasagna was not ready when ordered so had to wait 15 mins when it did come was dry and tasteless the chips are frozen and no...

Visited for lunch with family. Food was good without being outstanding. Range of Salads, quiche, etc along with sweet options. Staff were friendly and efficient. No table service so our meals (x 6) had to be paid for with our food. Cash register and coffee...

Visiting Harvey Norman and decided to have in store lunch. Looked appealing and appetising. With sandwiches choice of 2 salads. Salad bowels practically empty and yesterday's left overs as. Only 2 others had been served. Got hot toasted sandwiches, there check out girl could not...

Called and had synge breakfast and toast. Very well cooked healthy bacon and egg with doorstep toast. Staff efficient friendly and helpful. Premises excellent and just a short pull from M1.

I visited for the first time last week & the service was excellent & the 15’s were sooo good I came back today. This time the service was not as good, toilets were disgusting, obviously not cleaned at all & this was at 11am. Only...

On Saturday 03 March we called in to Signature Curtains and after our purchase decided to have a coffee in Synge and Bryne The staff should really be ashamed of themselves!! The service (if you could call it that) was so so poor We order...

Called into this place last Sunday and had hot apple pie and tea. The food was really good and the surroundings reasonably nice. Unfortunately I called in today and was disappointed. I asked for a slice of the apple pie which the server got for...

From outside there is little or no indication that the restaurant is there or open. Menu offered looked nice enough but went downhill from there. Baked salmon meal was disgusting- salmon is done in soy sauce and star anise and was very salty as well...

Called for coffee on Monday 27 November 2017. Noticed they supply Java coffee. We had a sausage roll and scone, a large americano, and a skinny decaf latte. Cost £8.70, I thought fairly reasonable for the city. No loud music. Comfortable seating. Fruit scone excellent....

My friend and I went for breakfast to synge and Byrne we both had toast with bacon and sausage tea and a traybake. After picking myself up of the floor on hearing it was £18 I thought this better be good it wasn't. Very very...

Dissapointed in lunch. Spicy pumpkin soup was bland and watery. Bread was stale. My husbands toastie was only partly toasted and the bread was too thick. It was also hard to find the cheese. We have organised to come for lunch with work colleagues in...

Got 2 pies with cream and two coffees, took an age. Pies were cold, ridiculous, where's the management?

Visited this morning, had a bad experience some years ago,but thought I'd give it another try, wrong decision! Ordered two Synge and Byrne breakfasts and two teas 1. "Sorry we've only white bread" 2, sat close to the counter, unfortunately the rear door of the...

Excellent wide range of homemade food, really tasty!! Would definitely recommend. The salmon and chilli are delicious!!

If you need a pick-me-up after shopping in Harvey Norman, or at Boucher Plaza, you should try Synge and Byrne. There is a huge choice of delicious food to tempt any palate....pies, roasts, salads, and vegetables. Coffee at Synge and Byrne is an event! The...

We where on our way to Dundalk today and went by the scenic route , called in for coffee which was quite nice , the table next to us was been cleared I could believe my eyes when a male member of staff lifted a...

Located in the Harvey Norman store on Boucher Road, this is hardly a 'destination' restaurant even if the food was superb. We were pleased with the decor and plenty of tables available even at lunchtime - maybe reflective of the level of business and food...

Called in here after a morning shopping in Boucher road. Wasn't very well marked from the outside but I thought I would come and check if there was still a restaurant as there was when the shop was fultons. The restaurant wasn't busy but enough...

Brought a friend who has just arrived from America in for breakfast and it was so disappointing. She had scrambled eggs and after quite a wait they arrived and they were the worst I've ever seen, dry and stodgy. My own poached eggs were solid...

Really disappointed nothing fresh all just reheated. Lots of better places nearby that will make things fresh in front of you.

Have eaten a few times here it's convenient to shops and the motorway. We had the chilli con carne which was tasty and hit the spot. The server was very friendly and helpful and was able to give us directions. Had a wonder around Harvey...

This cafe/restaurant is upstairs in Harvey Normans. Like the other Synge and Byrne cafes, fairly standard but the food is nice, actually makes you feel like you're eating healthily! I have the peri peri chicken sandwich which is toasted and the bread is very nice....

Menu limited to the usual fast food items which have become the norm in fast food cafes everywhere. Popular with some, but to us little care and indifferent to customers. Why not try a cook and home produced quality snacks etc. A far cry from...

Enjoyed a good lunch here. Great choice of tasty food and excellent coffee with delicious desserts. Regret that the men's sinks were inoperative.....again. Not good for a busy and popular restaurant.....

Great food, great staff, easy parking. A have been here a few times over the last few months. Staff are very friendly and helpful. There is a choice of ciabattas, quiche, toasties, salads and a range of hot food such as chilli con carne etc....