Subway in Derry

the footlong was perfect but the garlic bread was very disappointing. very dry and tasteless

Ordered a fanta lemon and a fanta orange and got two fanta oranges , the breads on the sandwiches were wrong and both came with red onions when one of us is allergic

brilliant delivery service! The delivery driver was quick and friendly, was great to see someone with a smile!

Wrong order delivered, didn’t receive Doritos and cookie or fruit roll up ?

Delivered wrong drink, crisps and sandwich had missing toppings aswell as wrong bread etc 4/10

Second time now order has been wrong. First time sent totally different order. This time didn’t send one of the subs at all. How hard is it to check an order before you send.

food was definitely sitting a while and awS cold

Big ques in store and one person on counter and rest staff looking out and not helping just chatting away ignoring ques people not very efficient place to come. Amendment to my original review subway had a cross contamination of onions which I am allergic too it was only 2 and I caught them.jusy in time or I could had a reaction to them.thought be posting a positive but not was in subway today waiting 5 minutes get served then when was served staff member did my sandwich up then mad 2 salads up for another customer took my sandwich out of oven and processed to do rest of salad for customer put hers through till and just ignored me after and walked away instead of finishing my order I had to wait while other member of staff was dealing with 2 other customer before I got my order and was extra 10 minutes waiting this is a joke have staff any customer service training in that store at all.

First order that was spot on :D haha no but seriously :D

I had to order the same order twice and still was the wrong thing !!!

wasnt satisfied with my order as i didnt ask for salad or sauce on my 6inch so it went in the bin

The food wasn’t correct the wrong drinks were brought and some of the meal deal items were missing wouldn’t order from here again

Wrong drink and none of the extras only the sandwich

i payed over pounds for very poor meal

Staff just can’t understand what you are saying and don’t care to. Gave us the wrong bread twice, and my sub had minimal filling in it.

got my order wrong, only had avocado in it and it was supposed to be a cheese and guacamole subway

A man who could not speak barely English delivered me the wrong food and was very hungry at the time , won’t be back.

Arrived very late Lukewarm food

asked for cherry coke zero sugar and got a normal coke, food came completely freezing cold and got absolutely no sauce for the nacho bites

Waited over an hour for cold food with absolutely no explanation.

Food came incorrectly when ordered extra cheese none was on my subway at all and I shouldn’t of been charged for it

The order was completely incorrect

Missing items and not just small items. A whole tuna salad 🥗 and Vanilla Coke Zero

Delivery grand. Order not so good. One item missing and the another totally inedible. Stacked cheese & bacon toasties came with 2 bits of steak bacon, 2 triangles of cheese and was not toasted! Will not order from subway again.

My Location not showing for the driver as he mentioned

The food was absolutley freezing because they didn't expose it to heat, ordered a coke zero and I got a diet coke ordered baked crisps and was sent a grab bag cheese and onion, fumin is an understatement.

5* Product, 5* Service & 5* Delivery. Will DEFINITELY be a repeat customer

Lovely enjoyed it all as did my son. Thanks

waffle chips were completely uneaten as hard as rocks and ordered large but portions size is tiny. other than that subs were yummy 😋

They keep moving the times on delivery then they’ve cancelled between me and my wife a few times just before it was due to come. Awfully ran establishment!!

The app says my order was delivered 20 mins ago but nothing arrived

despite the lateness the delivery driver was nice and the food was warm so can't complain about much

Wrong dips sent not happy but rest of order was yummy 😋

i’m absolutely distraught i ordered a subway and they delivered it to the wrong address clearly didn’t ask for the code your meant to give

something was missing from my order

Great. Beat Subway I’ve had in a while.

I was giving the complete wrong order and now can’t eat it because of it

Order was correct and delicious. Service was good, but wasn't ready when it said it was.

in for lunch with my friends, the server kiran was extremely rude and always seems to be when i am here.

Staff isn’t very pleasant when in store so avoided them by ordering online and when I’ve ordered online the food comes wrong ordered 2 bottles of coke so they sent 2 bottles of Diet Coke ordered two meals with cookies and crisps only received one sandwich and 1 packet of crisps/cookie has came totally unacceptable then when try ringing the phone there’s no Awnser deffo won’t be spending another penny here

This was a stupendous meal and the delivery driver was amazing

Food was extremely cold and it took over an hour and a half to come. Wrong items delivered along with that

order was messed up and put tomato’s and cucumbers on an order which didn’t add them, also told me they “forgot” about my order although the app said it was ready to collect so i had to wait an additional 15 minutes as they rushed to finish my food.

The women was shouting at staff and customers and couldn’t keep up with what was being said, it took 20 minutes to be seen to even order despite there being 1 person in front of my in the que and upon being seen to I’d say it took another 10 minutes to get the food made, this place is consistently ridiculously slow with an atmosphere of scared staff and fed up costumers. Despite paying £6.58 it was still half empty and the paper was stuck to the top of the bottom, ripping it apart on opening and making it relatively uneatable. This place is a joke, never opening when it is supposed to, closing before it should. Additionally, watching meat from a separately labelled box going into another made me feel ill.

Items were missing from the bag the bag was open ! The meat balls tasted like disinfectant

One staff behind counter at 1pm. Just too slow unfortunately.

I don’t know what subway consider as a cookie, but the two that were received, were not great. Extremely thin and one had part of it broke, I personally would not have sent them out with any order. From the time of the order to the delivery time, took longer than normal.

0 out of 5. 1 hour and 20 minute wait. Food cold. No dip with cheese bites. Drinks flat. Never again.

Too early, order was clearly rushed and everything was wrong, horrible service

Sub wasn’t toasted and had wrong ingredients

Food came freezing and not toasted brains to burn over there 🫤

waited 2 hours and the food never arrived

got a salad and cheese dippers. nothing in salad fresh, box less than half filled, barely any meat or cheese. Wrong sauce. cheese dippers were soggy and tasted awful.

no cookies with meal deal and also submelt came cold with wrong drink

By far the worst order I've ever had, Half the items from the order were missing and the items that did arrive were made wrong and ice cold including the meatballs.. not a thought or ounce of care put into them

Probably the slowest subway in the country, never enough staff on, always so slow, with just eat orders too. Currently waiting over 1.5 hours on a just eat order, this isn’t the first time I’ve had a wait like this in just eat, though the in store waits can be quite long to. Phone number provided Dosent work either. Shambles.

Waited 2 hours for a delivery, nothing came, order update changed to ‘delivered’ but didn’t receive nothing, phone number also dosent work for this place, joke. AVOID, order from another subway

i ordered a foot long and received 6 inches. i’m starving.

it was freezing, not heated, I requested items to be left out but they weren't, will not order again

Didn’t receive half of order. Wrong crisps, wrong drink and also no dip

The order was completely wrong. Wrong food, wrong receipt, wrong order number. Driver was nice but couldn’t do anything about it. Just shrugged. Plainly a mistake at Subway end. Disappointing. Just ask for a refund isn’t a great answer although I’m sure the refund will come through ok.

Got order totally wrong and still managed to get it wrong when I went back

Second time ordering but now will be the last time , the meat was so little even though I spent an extra £4 for extra was very disappointed that this is the second time they have done this. Wouldn’t get away with it if you were in the shop was why do it too customers online

Extremely scabby with toppings and clear they are saving money, spent £38 and got completely ripped of!! Ordered all toppings and got half what I ordered and very little of it at that. Never again will I order from here

Everything was correct, on time, nothing missing, tasted beautiful.

Order arrived right on time. I enjoyed your meal

Wrong order , food was cold. Never again will i be ordering from here.

Half my food is missing I don’t have my crisps the cookies or the drink even after waiting half an hour for them to prepare it so you’d think it would all be there after taking that long but it’s not.

Absolutely disgraceful on how long the wait was decided to come here to be more quicker than McDonald’s but was longer had to wait over 30 mins as they were too busy making food orders and also barely understand me we came on the 26th of October and one of the worker was kiran never want to come back

The quality, preparation and amount of salad was awful. Order was also wrong and one item missing.

Waited half an hour to be served because the staff were so busy making up Just Eat orders. Ridiculous waiting time. Will not be visiting here again! And it's not the staffs fault, they had far too much pressure on them

missing jalapenos which paid extra for on nachos and missing drink. delivery was quick and nice delivery driver

Took over twenty minutes and the order was still wrong.

DONT USE THESE FOOLS THEY DONT HEAT THE SUBS

Disappointed with the order. Quite a few ingredients missing and very small amounts of sauce.

Paid for a sauce that was jot received

I got the meatball marinara, every item including the bread felt like it was all taken out of the fridge and thrown together!! No cheese or anything.. absolutely Baltic cold food all over!! Missing items also.. nothing was even lukewarm in my order, was all freezing, not even eatable, chicken nachos was rubber, waffle chips rubber.. delivery was 15 mins late also!!

Wrong order completely after me paying over thirty pound

6" delivered instead of a footlong, submelt arrived untoasted, inedible because it had mozzarella

forgot some items and toppings

Order was not ready or even getting prepared when I went into the store. I had to read out the toppings that was going in the subs to the staff member. The point of ordering on just eat was for fast collection.

Bread roll was burnt and delivery is very long

forgot two cookies and mixed up two orders

Ordered a foot long from Subway and received a 6-inch. I don't mind I got less food, but it's less than what I paid for for more money which was frustrating.

chips and sandwich were really cold

Delivery time was good but the thing is I didn’t get what I ordered and that’s unacceptable after paying nearly £13 for a Footlong. I ordered the “Baller” from Subway and ended up being given a sub with chicken, bacon, lettuce, onions and southwest sauce. Not even the right bread I ordered. Absolute joke if I’m being brutally honest.

Literally through together and the paper of the sub stuck all inside can’t get through on phone to get another one. Absolutely disgusted

Got completely wrong order paid for delievery and was told if I want right order I had to go collect it

I ordered a foot long and got a six inch

no cookies both sandwiches had the wrong things on and was cold, the breadstick was rubbish and the sauce for the churro had leaked over everything, subway is generally nice so unsure what happened this time

STAFF IS RUDE ,THE GIRL WORK ON COUNTER NOT GOOD BEHAVIOUR AND NOT SERVING GOOD, SAME GIRL LAST TIME I WAS THERE GOT A HAIR IN SANDWICH, ONE OF THE WORST EXPERIENCES EVER IN SUBWAY

the food arrived just under an hour after ordering... our delivery time kept getting pushed back. however, the ordering service was very easy to use and our order was correct.

I ordered a rainbow cookie and received a white chocolate nut

Wrong cookies, missing drink and missing dip

sent me a footlong churro with no sauce had do eat a dry one

Asked for no salad or veg on all subs and got both on the footlong

Ordered and PAID for a foot long cookie and it never came

Food was shoved in one small bag, with drink bottle, everything squished and cold due to the bottle being shoved in too, also missing a bottle of Diet Pepsi I paid for

I have never had a subway wrap folded or salad toasted. Who toasts cucumber and asks if you want sauce on, and that gets toasted also

gave me the wrong bread and wrong side couldn’t eat