KFC Londonderry - Lesley Retail Park in Derry

order from KFC was incomplete, one item a gravy was missing

short hot wings this is the second time

Hardly any chips and also didn’t get my drink I ordered

order wrong as usual. asked for the burger plain and it comes covering in sauces.

Worth the wait unreal, can you just make sure the delivery driver gets paid,he was unable to type last four digits of my number, thanks

Little disappointed it was ok but wouldn’t get again for the price

The chips were awfulf and the hot wings were tiny an dryed out

Paid for items arrived. Free popcorn chicken did not.

Food was horrible and overcooked

stuffing tower box meal was lovely only thing was not much fries in the box, very small portion

Got issued with a £90 parking fine for over staying in their car park on Sunday the 10th Nov. Parking fine issued by Euro Car Parks Ltd. Whoever they are! Had on idea there was a time limit to park. Ordered my food and ate in the carpark, after I decided to have a walk along the river side. On idea what the time limit is, apparently I was there for 1hr 42mins. Disgraceful!

the food was cold obviously it was lying in the restaurant waiting in the driver

Chicken was small but tasty. The fries were delicious and the drinks were great

Absolutely delicious. Good delivery time too.

Excellent delivery driver thanks you

Delivery driver was quick once he received the food, the restaurant itself took over an hour to prepare the food, chips all under cooked and inedible

portion sizes were awful and didn't get any of the dips that were supposed to be included with the meal, not worth the money would of been better off getting hillbilly's or chicken plaza

Cant fault the delivery service just the substandard KFC experience we all come to expect, cold food , missing items and meal looking like its threw together like a dogs dinner

Fast delivery got everything I ordered lol sweet

It was late and i had to call and see what was the hold up then it arrived cold

only gave me 1 portion of gravy, i payed for 2

They are missing my order items.

Was in tonight paid for my food and they gave me my money back after 10 minutes and told me the there closing for the night

items missing for the 2nd time disappointed

Order was wrong again this is about 4 times will not be ording again

Food took 2 hrs 30 mins to arrive. Arrived freezing cold as if it had been sitting in the restaurant forgotten that whole time. Completely inedible. Rang them loads but nobody answered. Will never order from KFC again. Literally worst service ever.

Order says it’s arrived and is no where to be seen, no answer from kfc either

I was missing the burger fries and dips and the food was cold

Stale and greasy chicken. Overcooked and dry inside. They didn’t send the drinks we ordered either. Food absolutely freezing on arrival. Avoid this place.

First and last time. Absolutely rotten food with a price tag that just doesn't match.

quick delivery and food was lovely, thank you

Waited 20 mins after they took the money at the drive through and told me to wait in the car park when the order came it was wrong really frustrating experience won't be back

The main part of the order is missing, orders freezing. This isn’t the first time, will not be ordering another time

food away down hill .... place needs closed down.... not worth the money.... and food is not eatable ... straight to the bin it went

Got food here for the first time in 4 years as the place was in a bad state back then , tonight I ordered a kfc 3 piece or as it was called back in the day . The colonels 3 piece, let me tell you the fries were absolutely amazing so delicious 😋 they now put some sort of mild spice on them and they tasted amazing 👏 the chicken was also amazing cooked to perfection so tasty just like back in the 90s it felt real not that cheap processed rubbish, and the drink wasn't flat .. the only thing they got wrong was the order I got handed a 3 piece of tenders not the drumsticks but am not complaining it was very tasty all the same . 5 stars 🌟 🤩 ✨️ 😍 💛

It’s closed far too often. That’s it. UPDATE: FINALLY!!!! Your open! Good job

I didn't receive what I ordered. I ordered three items and I received 1 bucket of 20 hot wings 1 twister wrap with Pepsi can But what was missing is Boneless Bundle 8pc. Actually this order consisted of two items 8 mini fillets and 4 chilli bites. They just sent 4 chilli sweet bites and not the 8 mini fillets.

we have ordered one bucket and 2 burgers and 2 hot wings, but we didn't receive 1 hot wings and 1 popcorn chicken and 1 large gravy.

All food was cold. Very disappointing after paying almost £30 for two meals.

Very slow service. Only 2 girls on. The drive through & 'just eat' are taking priority. We ordered at 213 & it's 230 and we, along with another 5 tables, are all still waiting. Not fast food!

chicken was burnt and chips where hard

Food was underwhelming and lacked flavour, the chips were awful and went straight into the bin. Wouldn’t recommend and will not be ordering from them again, completely a waste of my money

The large chip was beyond the joke .. it wasn’t even a handful I never ever complain but for tha price it’s awful !!! Also no dips again

Again something missing. I have never received my full order any time i have ordered here always just one petty thing missing

Food was hot and fresh, couldn't fault anything, staff was friendly. Hot wings were beautiful and the mint sauce in the aero Sunday was to die for. Will be coming back again.

could give more chips as portion was very low

Enjoyed my visit with my son . Staff were great. Food was fresh .

I didn’t get my food and it say delivered when it wasn’t

Forgot the chicken in my meal :/ no large popcorn chicken… just chips and a drink

Really bad food and was absolutely disgusting , will never be back

Ordered 2 gravy’s and recieved 2 corn

The fries were soggy and the packet of the food was torn below

Didn’t received a call/message during the delivery.

I'd like a refund as the chicken was tough & chewy, not to mention freezing cold. asked for fries to withhold seasoning, all were seasoned & wraps had incorrect fillings so nothing was eaten

Stuff forgotten again. The mash was for my wain too

I loved it! Loads of chips with my order, never had a generous KFC order as this + they gave me garlic mayo when I asked! 🥰🥰🥰 My 1st generous meal from KFC I'm definitely buying from them anytime I'm in Londonderry 😘

wrong order came so not what I ordered.The time for delivery kept changing

Arrived 20.06, expected delivery was 19.15. No apology, food cold. Disappointing

Went on the 3rd of September. The young man serving could not of been bothered was to busy drinking his coffee. The chips were disgusting very soggy did not look anything like the advertisement such a joke money wasted.

Portion of chips was very small , quality of chicken burger was bad

There was very little food in both of the boxes, not really value for the price

Burger missing. 5 chips in the bag. And noone to contact.

Fries missing from the box . Always something missing

Very bad customer service. The Indian girl work in front does not know how to talk to a customer.

Missed a part of the order, the burger was supposed to come with a plece of chicken and additional 2 was ordered total 3 but received only the 2 additional so 1 was missing.

Every single time we have ordered there has been missing items

Have had the saltiest chicken i have ever had in my entire life, will not visit again.

Ordered drinks didn’t say if they were available wasn’t refunded for them or offered another 2 drinks

1/3 of the order was missing. now I have to spend my time filling out forms and replying to emails because of someone else's incompetence.

chicken in the bucket was cold

great service and lovely warm foods.

They food is just not nice at all. It’s either a greasy mess and makes you feel horrible after. They need to get Gordon Ramsey down for a kitchen nightmare episode cause it’s that bad

Food was fine bit messy but I like that kfc using less packing

Missing items from order, no burgers in both meals! Shocking prices

The food has not been delivered

Driver didnt have a clue what he was doing

Service absolutely shocking looked like the staff didn't want to be there. Asked for normal chips instead of signature as takes a wee bit longer(this was before went ahead and ordered so they had time) but waited nearly 20 minutes on them. The front door was locked with no sign to say use side door. The rubbish laying about inside was shocking. And bathrooms wer disgusting. Need to up grad there standards and staff.So all in all what did they close for that time they were closed for a while.

If you want a your order correct and don't want them to get it wrong twice and then have to drive back down after collecting it from the drive through, after arriving to be greeted by absolute chaos with everyone order wrong and have to wait 30 mins for them to get you your food then just go to mcdonalds up the street. None of the staff have a clue and I actually feel sorry for them as the system they use must be shocking. Management must not give a toss and I'm surprised this place is still operating considering the wastage alone. Get it together.

he gave me someone else’s order this is the second time this has happened

The worst KFC I’ve experienced. A cup full of ice, not filled, with a trickle of cola. Wings were tiny. I think they counted the chips, not the usual amount. Burger had way too much sauce and mayo in it making it a sloppy mess when trying to eat it. Not a place I’d recommend, nor go back to. EDIT: Stock reply from KFC directs you to a portal where you need to put in all the details (and more) from your complaint, very frustrating. Obviously this ploy takes their response away from this site, making others think that they care about customer service, where they are just hiding their bad service behind another frustrating website that is a $hit$how to navigate through

whole order was wrong. Was not what i ordered at all!

My order is always missing the gravy. I ordered an extra gravy but still no gravy. This happens all the time and is in acceptable. You charged me 2.99 for it and it’s not here.

food thrown together no lettuce on burger and chips undercooked and cold

Heard that this place was meant to close down, ended up ordering now am wishing they did close down, absolute joke, sent out the wrong order dunno what went wrong between them and the girl delivering but bit of common sense would stop me being handed a salad over a whole bucket feast thing, joke hi, spend a fortune for what

Out for delivery around 4:40 didn’t get here till 5:24 and it’s absolutely freezing it’s horrible horrible service I seen the delivery driver taking horrible routes which added so much extra time to delivery it’s practically inedible being chicken based and being so cold.

how do you managed to leave out two whole burgers? ridiculous

My order wasn’t delivered still waiting on refund

I ordered regularly until last closure the first order after reopening was the worst take away order I have ever received in Derry cold overcooked chicken burnt chips what there was of them and instead of a cold can of coke I received warm brown water in a plastic cup revolting for the overcharged price

Order was missing items and no one would even answer my phone call, and I still haven’t received any feedback

A KFC with no chicken fillets kids chips over seasoned ...not a great experience.

driver had fight with them to get 4 cans of pepsi max cause was sending order without the bottle I had ordered. came with popcorn missing and a large gravy.

Only half of my order was delivered and when I tried to call them (multiple times) no one ever answered the phone...totally rubbish service.

It’s ok KFC, I didn’t want my cookies, dips, drink or chicken strip anyway, who actually wants what they order huh..every single f👑 time from here

the order never arrived at my address

Freezing and unimaginable delivery time.

delivery wrong food nothing was right

The location of this KFC could not be more scenic, it's right on the banks of the River Foyle as it opens up into Lough Foyle, and yet as soon as you get off the path and onto KFC's property, it is absolutely disgusting. I've never seen a car park in Ireland that is as filthy as this one. Derry is a very clean city compared to most on the island, so it's even more noticeable against the backdrop of the rest of the city. Not to mention they have a big "we're hiring!" banner with positions and hourly rates, where not one is above the current minimum wage. Needs some sorting out, to say the least. 3 Stars is because the food & service are spot on, much better than you'd expect from seeing the outside of the place. Edit: The day of this review, they removed the banners with the out-of-date job vacancies, it even looked like things were improving for a bit. The car park started getting tidied a bit, at least. The store has been closed since the first week in July, as you'll see, they're still responding to comments about the store being closed, but as of 22/07 they have not updated the status of the store to show that it's closed. They say to find another KFC on their website.. This is the only KFC in Derry, I don't think anyone's going to Omagh or Coleraine for some chicken. TLDR: Go to Hillbilly's instead.

Place is closed down. Can you update Google

Food not great and items missing as usual

This KFC is an absolute joke. While the food itself is not the worst, it’s irrelevant most of the time as they regularly run out of chicken (in a chicken shop). The opening hours are ridiculous, with the shop more often than not being closed well before the times listed on google (such as right now, at 4pm in the afternoon). I feel sorry for any staff who have to try and keep this joke of a restaurant running.