Subway in Dudley

No bathroom, staff friendly but not happy people

Very quick service. Great for when you are in a rush or just really hungry😊

Friendly service, enjoyed my sandwich

The cleanest subway I’ve been to and the food is exactly as I asked for and not slapped together at all the the member of staff Tim was super hospitable and really helpful. Model employee honestly couldn’t ask for better service

Not the best sorry to say , we normally go once a week

Was making my sandwich I spotted big hair on the meat he tried to hide the hair at first by grabbing othere meat of first then he ad no choice but to see it he then moved the hair and 1 bit of meat and carried on trying to make same sandwich no thanks walked right out bin in this one 2 times now and allways something up will never return to this shop

There is toilet there but not for customers only for staff as it was open for customers a month ago.

The customer service at this subway is disgraceful,we asked for the offer and we were not informed the app wasn't working after she already started taking our order and making the sub and then told we couldn't have the offer, the girl behind the counter had a serious attitude very unhelpful and unfriendly will never go back to this subway

I ordered a 6inch and the bread was rock solid, clearly a few days old. The salad bar was just shocking nothing was fresh , welted lettuce, tomato was sat in there own juices clearly been there from yesterday and the cucumber was browning around the edge. The cookie was so stale, I am very very disappointed with the services I got such a waste of money!! Subway was really gone down hill

Had the Nacho Chicken bites. Possibly the worst thing I have ever tasted. I thought they were off so they gave me another. Absolutely rank! Threw them in the bin! Smelled like sweaty feet and tasted so so nasty. I even think they had probably gone off. Vile.

Absolutely awful. Ordered cheese salad subway. You could not find the cheese there was so little in, and the other ham and cheese was so stale when i ate it that I had to put it in the bin. I will never go back again.

It's all in the bread 🍞 that makes their subway sandwiches special Eaten them in America in 1980s and to press today here and now .Same unique taste .👍🙏

DO NOT ORDER FROM HERE VIA A DELIVERY APP - THEY NEVER ARRIVE WITHIN ONE HOUR. THE FIRST TIME I TRIED, IT TOOK 90 MINS. FOLLISHLY I GAVE THEM A SECOND CHANCE, AGAIN HUGELY LATE

Ordered food off just eats from the new subway series menu which states which salad and sauces come included as standard on the menu. When it arrived we had been sent the toasted bread with just the meat, no salad, sauce or cheese. When trying to call them to sort this out they just let the phone ring out multiple times.

Rude staff as I’m vegetarian when my placing my order I requested the staff member to change her gloves who then got offended and told me I was rude and when I asked for her name and the managers name I was told to leave the store.

Food was amazing polite and helpful

The best subway in the area, it's never busy so you get served almost instantly and can eat in peace. Staff are always brilliant here

what a horrible place, would not advise anyone to visit, it was like a ghost town when I walked in, only to be greeted by an unfriendly face, I explained id never been and what was the best value for meal. He was extremely unhelpful, he didn't want to help, he was in a bad mood, subway I am sure you can do better, but this member of staff needs some customer service training, or maybe change career cuz he was not a happy chappy. I ended up leaving and going to the subway in eat central at merry hill. Oh well greeted completed different by a lady named Bav, one end of the spectrum to the other - she was a dream!!! even gave me a free cookie to apologize for his bad. Shocking!!! AVOID THIS PLACE

I'd like to thank Tim for being so friendly and helpful tonight (28/07) - he was very patient with me ordering for someone who wasn't with me, I asked for a meatball marina and they had ran out of meatballs which is understandable as it is almost 10pm, however he helped me with suggestions of another sub as I had no idea what to suggest. He also informed me of the chocolate cookies all being vegan now rather than two different ones, which is helpful as having delivery and ordering both I had been worried they'd got mixed up! Thank you so much :)

Just ignored the details of my order and completely sent the wrong order, tried ringing, ignored again. Sandwich was cold on arrival, not even the right size or toppings, no line to complain and get the order right on makes this a severe red flag for anyone considering takeaway with this branch, stay well clear if you’re wise

Lots of tables to sit at, all cleaned down. Food as expected 👍🏻

Called into to collect service was super fast

Very friendly staff. Food exactly as requested 👌

Wouldn’t bother with this store again staff member wasn’t very much help, put on the wrong toppings when we got back and on top of that we was over charged! Will definitely be sticking to other branches from now on.

Can't tell the difference between red onion and cucumber, charged me for a deal deal and didn't send my cookie or crisps. When trying to contact someone about it, I get nothing.

It's ok. Staff were great though

normal subway really nice staff

Friendly staff and usual Greg's food.

Queued for ages. Too busy preparing to go orders for drivers sat around. 2 members of staff which coped but should never have been only the 2 of them

Rubbish..missing cheese missing crispy onions missing, sweet onion sauce missing ..sandwich contains 2 slices of lettuce 2 slices of onion 2 slices of tomato...not payin 4.89 for that ..when I called subway they kept picking up the phone and putting it down immediately..please don't waste your time with this branch in lye

As expected..clean spacious..eat in facility. Free parking. Quiet most times.

Lovely fresh food and very clean establishment, pleasant staff would recommend 👍

Understand this is fast food so trying not to be to critical, it is my preference over the burger chains if i go for fast food option, just thought the bread was poor on this occasion

Pretty standard Subway kind of food here. The restaurant is nice and big, the staff are friendly and seem to know what they are doing. The car park is tiny and shared with a few other businesses so go on foot if you can

So I go in to get a breakfast melt to be told of the member of staff that they don't have anything for the breakfast no sausage or bacon etc and that the bread was not ready the shop opens at 7.00 and I came in at 8.20 shocking tobe fair

Unable to contact through the phone at any point. Also sent me the wrong order and I am now unable to resolve this. I ordered a veggie delite on gluten free bread. This should just contain cheese. They sent it with a veggie Patti which is incorrect and not gluten free. I am unable to contact the restaurant and neither can deliveroo, really disappointed.

Awful place, having worked at subway before I understand you sometimes have to do deliveries before customers in store.. but at least have the nerve to tell customers instead of leaving them stood there for however long walking backwards and forwards ignoring them. I assume it was the manager/owner by the different uniform to everyone else if that’s the case what hope does his staff have?

Terrible customer service!! Went in & two people were behind the counter serving. Didn't look up or acknowledge us. After about 5mins to lady final said "be with you in a moment". Still waiting. Asked the man "is there anyone else serving", again without looking up "we've got a lot of orders you'll have to wait". Absolutely terrible! Why couldn't one member of staff serve us whilst the other person carried on with the orders!! We walked out in the end. Staffing issues are not the customers fault!

Friendly staff and good portions of everything on my Spicy Italian Footlong.

Burnt bread. Was more like a crunchy crouton than a sandwich. Was not impressed at all

Young girl was working hard and serve everyone in a timly manner

Ordered a sandwich with the plant based cheese substitute and the vegan cookie because I'm lactose intolerant. I had explosive diarrhoea shortly after eating, so I'm pretty sure they got my order wrong. Really not OK to mess about with potential allergens like that.

Enjoyable as always. Staff pleasant. Quick service

The store is big enough that you don't feel enclosed. Sub was delicious and good value (meal deal includes packet of crisps and a bottle of drink).

My order has not arrived tried calling the restaurant for over a hour and line was constantly busy so could not get hold of anyone 🤬

Clean, didn't have to wait around would recommend

Always an excellent service, with plenty of choice.

Quality sub's at a quality price

Great customer service, the only issue is that it seems to be super popular with online orders, so can sometimes be waiting ages for them to be finished.

Quick and efficient. Good friendly service. Always get a nice freshly made sandwich. I don't go subway that much but now n again. Do enjoy a chicken teriyaki with cheese melted mmmmmm! Never go wrong.

Staff very unprofessional no manners especial the asain guy had a chip on his shoulder

I would never use them again had delivery on just eat took almost 2 hours to arrive today and when food got here it was cold totally not acceptable never use this service again

Amazing! Food, price everything else, the shop was lovely and clean and was very good with the social Distancing!! The man that served us was sooo polite and lovely, 1000 % recommend!! Thank you!!xx

Absolutely 👌 very nice subs and very fast service , will use again and recommend

Very untidy workers. Food going everywhere. Sauce bottles upside down. Shame because this was my first subway in 3 months. You just need to take a bit more care and attention. Poor social distancing. A bloke came in and almost stood on me.

Sandwiches are good here and staff seem efficient here

Friendly staff. Quick service. It was very clean compared to other Subways I've been in. All the food looked fresh and tidy.

Standard Subway, quick, easy and tasty

Very good. Very tasty. A great selection and they even do deliveries. I had the beef and cheese melt with the various fillings which were plentiful. Would have liked a little more cheese as there were only two little triangles put on it.

Ordered two sandwiches to be delivered. No care at all was put it an it really shows. Hardly any meat on both. And no cheese was put on any like we ordered. Sat and picked at it mainly.

very expensive £25.56 for x3 footlong subs x3 drinks x1 hash browns x1 bag of crisps cheaper to go for carvery

Great food. Staff were pleasant and helpful. Good amount of space and seating. Loved the new chilli bread, got a nice kick to it.

The mandem is really stingy with the toppings. Had to beg for a suitable amount which is sad.

Ordered via just eat for delivery, received a call from subway lye stating they have run out of cookies and could replace with hash browns 🤔I settled for crisps . Little did I realise they cancelled my order via just eat only realised as it was getting close to delivery time. Called subway, and they kept putting phone down on me. Moments later I call just eat they told me they had no delivery people in so they cancelled my order. And that I would be refunded in the next 7 to 10 working days. Terrible service.

All 5 members of staff acted inappropriately, had to wait 5 minutes after my sub got taken out the oven because they were more bothered about an Uber eats order. Never going to this shop till they sort out their priorities.

Great as usual. Good choice of sandwiches and always freshly made in front of you.

Always love subway! Their prices Their food and this one is no exception

Staff here are sometimes a little rude and are always rushing your order

To start food was lovely but the guy serving was miserable angry and surely to say the least. I even ended up apologising for ordering!! No manners huffing n sighing and rolling his eyes, terrible experience never going again

Not the cheapest subway but fine for a quick bite

Quick service especially when busy. Had a payment issue, but they sorted it quickly and professionally.

Prompt friendly service, food great.

Staff are to busy smoking outside with there friends and the place is dirty

Very expensive you could have a Chinese meal for less.

Food and service excellent. Disgusted that designated disabled bays always blocked with staff cars and their sandwich delivery vehicle. Should be left clear for disabled use. This happens on every visit and I have to park at the other end of carpark and it is difficult as I cannot walk very well.

Great subway. Very friendly staff and toilet for customers.

Staff didn't speak English very well and had very strong accents . ...couldn't understand them....also seemed to me to have too much confusing choice . It's a sandwich shop after all . Not a good visit . Food ok though .

Prices excellent. Staff very helpful. Patient and polite. Service is excellent

Decent staff just a standard subway really, always try their best and quite clean store.

This store has improved quite a lot lately but still could do better. The food is the same as any other Subway.

This is a very nice subway . Nice staff too.

I could eat a subway every day of the week. Lovely!

Visited this branch of subway with my Dad. He first ordered a meatball marinara sub, which they said they had run out of, so he decided to have a chicken teriyaki instead. I was absolutely disgusted by the amount of chicken that was put into the sandwich. It barely even covered half of the bread and I noticed as he continued to order and added his salads and sauces how stingy and tight they were with their portions of everything. I made a comment to my dad about how the business must be doing badly but as we sat down to eat, the shop filled with people quite quickly. I don't actually live in the area, I was here visiting my dad. I travel all around the country regularly in my job and I have never ever know a subway to give such small portions. It's beyond a joke.

Orded food via website paid threw PayPal they accepted my order then called me to inform me they have run out of bread? And that I can have flat bread? Or have delivered tomorrow!! Rude staff said 'what can I do if we have no bread? ' Subway I have news for you your a sandwich shop!! :o