Subway in Brent

Great customer service from the young girl serving. Great hygiene changed gloves after every customer.

niki serverd big bombay taste is very delicious also service is fantastic

I went there today (24/6/24) at around 20:00 there was a girl serving, she was so slow she paid more attention to something else rather than serving a customer. She wrapped my subway so unprofessionally that all the toppings were towards one side and the other side bread was empty The vegetables looked so dry like it’s been there for 2 days Never going back to this franchise Very disappointed.

Staff is rude , they just want to make money and reach there sales too so they don't let customers use the barcode because they will loose the money and sales particularly on event in wembly time they clearly say no on face they can't do the barcode rewards or else there scanner is not working , my friends face the same problem too , poor customer service and very rude too . I work for food too do I know how is works . And on top these guys told like owner told them to don't to rewards.

Rude customer service. The employees working in the kitchen as they are the CEO of the company telling you off

THIRD CLASS Service. I have recently ordered from my mobile app. I was ordered footlong veggie delight with 2 sauces & the rubbish happen is that she was only added 1 sauce. My mind was out of the state but still i can not do anything. So i have just added review. NOT RECOMMENDED to anyone. Please buy your things from another subway.

I’ve got a worst experience ever in this store I just order foot long and tells staff to cut in middle and just pack it separately half half. Then after time of payment staff charge 2 6 inch sub instead of footlong sub just because I tells tham to cut from middle and pack it separately. When I ask I order footlong so why I pay for 2 - 6inch sub ? Than staff says because we cut it half half and pack it separately so you need to pay for 2 - 6inch sub. How ridiculous and at the payment time they first force me to pay in cash instead of by card. It’s a customer's choice that how they pay for their meal. When I complain online for This matter they just says there are no any mistake by staffs. Worst store and staff ever

Horrible customer service, food hygiene is disgusting.

Ordered from just eat. They got the whole order wrong. Gave me wrong drinks. Bread wasn’t toasted even though I chose for them to be toasted. They gave me some disgusting vegan ice cream instead of the correct one that I paid for. Packaging was all thrown into one bag. Gave me hash browns that tasted 3 days old instead of wedges. Disgusting, poor, waste of money. Don’t shop here. Go to a different branch. This is by far the worst branch in Wembley maybe London. Waste of £19.

Honestly doesn’t even deserve 1 star. I was shopping in Wembley today when I realised I had points which will expire in May so I thought let me grab some lunch. I saw that this was the nearest subway to me so decided to eat here. However I was treated in such a disgusting way by the owner of the restaurant. I asked him I would like to redeem my point and then he said to me that I should go to the branch I regularly shop as it’s not fair on his branch because I’ve never been there and only going there too redeem my points. I explained to him it doesn’t work like this and there isn’t a branch where I regularly visit, I go to the nearest subway and where it’s convenient. He had shouted at me just because I wanted to “claim points in his store”. He even spoke very rudely to my brother who is only 14 years old like how can someone be so cruel and harsh on a kid. He said he will not allow us to redeem our points in his store because we had never been there before. He even said he would prioritise local and regular people first but I explained that we don’t lice in Wembley and just visiting so how can we go there regularly. He didn’t have a name badge neither did his staff and he wasn’t even wearing a hair net. We were kicked out and embarrassed. We were lucky that there was a KFC there where we could have lunch. This experience has traumatised us both that we heart broken that Subway gives franchises to people like him who don’t care about the company image but their own profit. It truly is disgusting. I explained to him that subway do not operate like this but he didn’t seem to care.

So rude with driver not allowing driver to sit in restaurant.

It was disgusting. When taking my order, I was nervous and had a dismissive attitude. Even if I try to be polite to the end, he just chats on his phone. I'm very worried about hygiene.

Service is not good very slow & how deal with customer they don't know.

I was going to spend my points i have enough points for to get food that time not accept my request .

service is very slow staff is very rude they don't know how to deal the customer 😡😡

Food was not fresh I try salad but its not good Staff also not trend properly the don’t know how to do such things Waste of Time, waste of money

Staff is being rude to me I ask for different sub but they provide me a different one Please think before going to this subway

How is it so hard to get things so wrong!!! Food, well let's be honest you don't hold out much hope for subway... its amazing they even had no problem underachieving that expectation!! Order completely wrong!!!!Shocking food, Shocking service.... went in the bin after the first bit!!!

Today i came this store my Experience is very bed and I ordered Four veggie Delite and they making sub not Properly and Staff “ MEECH “ not talk with good way so i’m very disappointed this service and I’m Regular customer in subway but my experience in this is very horrible and when I asked for the spoon they told me they don’t have spoon.

I was going to pay with points and suddenly I was told that today was a "big day" and they cannot accept points...? Of course I was asked to come the next day to redeem points. I did not see this advertised anywhere in the store. How does this make any sense? Reading the reviews here this is clearly made up because they preferred money. If they do this to you just say you don't have money and assumed you can use points and walk away. They will have to throw the food away and make a loss.

The staff certainly need training. But hey it’s a franchise who just hires family and friends. They’ll always have customer but they’ll also always be bad.

They have only one person working and don’t expect good customer service unless you’re Indian , she made my order wrong and added chicken tikka I let her know her mistake and she refused to fix it by making the correct sandwich then told me to wait 10 minutes while she served two people who came after me then told me I’d have to pay for a whole new footlong listen to the rest of the reviews this place is outrageous , luckily her manager came down explained the error and remade my sandwich

Never visit this subway.... Not friendly behavior of manager.

Worst store service ever Higher management should report it

Never visit this shop bcz very rude manager also owner

Ordered from the app so rubbish the person who made it very unprofessional it was like they were counting the salad. They put so less salad on four 6 long foot Baguette I ordered.

Dreadful at making the sandwiches and salads, definitely always going to go to the LDO subway instead now

Probably the worst subway in the UK. Staff clearly don't care and can't even muster a basic pleasantry let alone anything close to customer service. Servings are meagre (literally 3 pieces of spinach in a salad, had to ask for more lettuce, wasn't offered cheese or sauce) and ingredients just chucked on a box without even a basic level of consideration.

The way she make the sub feel like all the garbage collected into the bread. When you open the sub all tomato, cucumbers and sauces were our of the sub. Won’t go again 😡

Its really a bad service I am going more than a twice but j never get veg petites over there and I always have to go back disappointed ☹️

Worst experience , horrible staff they are not reedeming the point in subway app , as we are eligible to reedeem. They said we cant as their manager told them to not reedeem , but whyyy ??? Mr manager ??? U r removing your regular customers due to this epic service …

Worst experience When i went they are saying sorry we can’t redeem your point you can complain any where you want to our manager has told us that we don’t have to redeem points.

Employees are scammers Had over 1k points they didn't allow me to redeem it Lied saying I don't and then read my points saying thirteenth hundred...

Had my first experience. Completely rude staff, Haven't got manner to talk with customer. I believe Subway need to retrain their staff on customer service! Won't recommend at all!!!

Refuses to accept the Subway app

Sub was made as I wanted with the ingredients I asked for. Tasted as I would have expected. Had it with foot long with cheese and toasted with most bits excluding olives. All tasted fresh and good quality. Staff had an bad attitude and made customers feel uncomfortable. Very rude and abrupt. Store was a mess so I got take out. Love subway but the staff put me off spending money here again.

Usually when the guy is there it’s good. Women in their rude customer service asked her for a breakfast sub plainly just said no we don’t have. Why because deliveries not here?. What a joke so no deliveries no full menu. Terrible

It's subway! Can't go wrong with a sandwich

I am Totally dissatisfied.because I have legal valid coupons he is not accepted he told me our store not participated So totally dissatisfied

Too much attitute in shopkeeper.Worst Subway ever. I asked to pack the grub because, We have pospond to eat there. The shop cater refused to pack. I have a subway redeem card. I want to purchase some Naachos with subway reedem points because I have 500 pints. The shop owner refused and said Naachos is over. Even I saw one person brought Naachos infront of me. I will never go back to this shop. I recommanded go to Macd.

The staff is very rude. They don't know how to deal with customer. Rude behavior.. There was a one man, I guess he was a owner had poor customer dealing. Bad experienced with this branch.

Date:12 august 2022- time: 10 am Ordered legend meal, and i was selecting the bread, she choose bread by herself and sliced it and at the end she just gave me the foot long sub only, even though i ordered the meal.Never coming back again.

I have tried to redeem my points few times and it has never been working…. Terrible customer service. Rude staff, not helpful at all.

Got to be one of the worst Subways in the country. Staff are always in the back room and never visible through the window. They look like they don't want to be there, have absolutely 0 customer service skills. Give pitiful portions, the till area is cluttered and you can't even see the assistant over the wall they've put up. Shop is dirty and surfaces look sticky, smells odd. Just look in the tins in the first stop while you pick your bread, and ask yourself does it look appetising? Then pay £17 for your privilege.

I have been here 3 times, staff are miserable they never say thank you or even smile I have to repeat my order at least 3 times.,no basic English They try to charge you different prices to what's displayed They never have any popular meat in stock, and always give tiny portions

Probably the worst subway I have ever been to. Didn't have any of the vegan options, when I asked why not, I was told because no one will buy them. Well someone would, me! In addition to this why advertise these options on your POS if you will not restock these items? Terrible experience, avoid

My 2nd favorite in the whole wide world. It’s so amazing to have a bit at Subway

I went there to eat sub of veggie with too much excitement after one bite it was disgusting….i ask that lady (in evening staff) to toast bread she didnt… patty was also cold… when i took my first bite … it was too cold… no taste … customer service is also worst… she went 3 times while making my sub for another work and so my sub become cold…i never recommend this place.👎🏻

Bread was undercooked,was not cut properly everything was falling apart wen asked to add more salad and sauce was told that they could as they can close. When I said this is not first time I’m ordering. And later when she wrapped it was all squashed. There was no way we could eat without fork and knife.

Had pre ordered my sub but there was a fault with the app system but the lady was very helpful and rectified the issue quickly, subs were delicious!

Bunch of muppets don't know what they were doing also charged me extra for nothing. Avoid

Bad costumer service, no selection, and they always put tiny amounts of salad and meat. Also the The manager, an Asian guy,was keep interrupting the rude lady that she was serving me! Avoid this place

Friendly staff and fast service.

The food is tasty but a bit pricey. Some staff are also rude sometimes, nothing too bad, but they are clearly judgemental and not helpful at all. However, some staff are also brilliant and beyond friendly.

So good and so fast even on match days..

I visited twice last week, whatever I wanted both the time, they didn't have at 6pm, rude behavior, worse customer service ever... don't recommend this place...

Absolutely disgusting. I ordered a Tuna baguette with food poising. severe stomach cramps I was vomiting for 3 days. I had to be admitted into hospital because it was that severe. I would never recommend this place. The star isn't going towards the rating of the food its going towards my bottle of water they served me. As thats the only thing you can consume from this place.

really bad customer service, the staff in the evening during the week (the lady) was not in a rush to greet me at all , I had to wait few minutes until she actually comes to serve me. Then she didnt say hi and just wasnt polite at all, it was like she didnt want to be there. it made me feel very unwelcomed. Whenever there is another member like there was another lady some time ago which was trained by the staff, they were talking in their own language. Then when I have asked for a code to submit in the app for the points she made a big deal out of it and just didnt want to give it to me. This wasnt the first time, i think they just want to keep the points to themselves! SHAME!!

Subway has gotten expensive in the last few years.. 6 inch £3.. 2015 > £5 .. 2020 12 inch £5.. 2015 > £7.. 2020 Average prices without drinks. Rotating menu of Limited editions meals. The A/C helps during summer.

The person named mukesh was very good in behavior and he served the food in just few minutes so it was a very nice experience.

It's my closest store but I'm disappointed every time I visit. They *never* have what I'm looking for (yet they continue to advertise it so that I waste my time queueing to order), their systems are terrible (I ordered and paid online yet the staff never received my order - the owner had to be called on the phone to confirm it). Now I'm due a refund for my payment and the owner wants me to get PayPal to refund me when they say it should come from him. Avoid this place. Update 2 months later: still the most pathetic Subway store I've ever experienced. I've given them so many chances as they're unfortunately the closest to me. They never have the latest deals, never have any of the plant-based products despite the fact that they advertise them on their menu in-store! So backwards. I've wasted enough time there now and will never return.

It's my closest store but it disappoints every time I visit. Today, they refused to serve at 8:25pm when the closing time is 9pm saying 30mins is closing time! Very poor customer service and rude staff. Billing errors, don't wear gloves while making the orders. Avoid if possible.

Avoid. Attempted to charge me £3.99 for a toastie bite and when questioning them about it (based on the advertised prices on the menu behind the counter being £1.79) was argued back with, told they were a "new price" and forced to give my food back! Ridiculous customer service, staff member was having a private conversation on the phone the entire time I was ordering and abysmal attitude from the manager! What a disappointment.

Terrible store, stingy with toppings and sauce, even scan my subcard but didn't process correctly on till so points never got added.

Absolutely worst service ever. They mix the meat with the vegetarian food. Dont change their gloves. The manager Rakesh is the worst of them all. He tried to cheat me with the money. There are flies around the salad and when I said he behaved rudely. He needs to learn management.

Overpriced with hardly any feelings big disappointed eating bread only.

The staff is friendly,the food is good.

The most disappointing sandwich in my life! The bread was soggy, when the girl filled the salads she put literally THREE tiny slices of pepper and one tiny strip of sauce what made sandwich super dry. And that’s not OK! I have ordered from Subway before and it’s never was an issue. The attitude of the staff is terrible and someone definitely need to show them how to smile.

Saddest sandwich I've ever had. Bread wanted was not ready or cooked. So stingy on fillings - 2 soggy pieces of cucumber, 2 strings of pepper. When you ask for sauce, they just one tiny strip. horrible!

Customer service is terrible the staff Insulted a customer in their own language as I understood what they were saying, food Is okay can be better

Do not buy from here. I ordered my sandwich and I was asked what I wanted for my salad and I said lots of onions please. The staff member put a few onions and I said can I have some more please and he said. No that’s enough!!!!!!! I have never ever ever been told that from a subway. I was going to pay almost £6 for a sandwich and your telling me I can’t have the salad I want. I left with the manager muttering insults as I was walking out. Absolutely disgusting behaviour from the manager. Would NEVER abut from them again!!!!

Subway!! Your a joke, bad service, sad looking employees, manager is a freak, doesn't care about his customers, he looks like a man who is running away from the tax man..absolutely bad service.

Poor customer service from Rinkle and Nutan well thats what they say there names are, at first the guy refused to give his name. I told the women my order 3 times and she still messed up, I went back to the store the guy nutan refused to give a refund or replace my order, at the end i had to walk out with something i didn’t want. Also becarful theres flys around the food area, keep alook out you don’t want to end up being ill. Don’t deserve even 1 star, change your staff they have poor understanding to what a customer is ordering especially Rinkle

Laziest people I've ever come across working at a subway, they gave me out of date sauces and refused to give a refund, DO NOT BOTHER with this place, absolutely disgusted.

They dont have half of the menu shown. Hardly speaking english. Worst spent money in a while. Absolute dissapointment.

Really good food. Always add honey mustard with your vegetarian sandwiches.

Ripped off. Asked to double up meat for a £, the miserable, mean spirited women, behind counter ( who looks like she has forgotten how to smile) gave me 1.5 portions. Pointed out that double meant 2 portions. She gave me an extra dollop and then whispered something to the cashier. I realised after she charged me 2x double. Pointed this out afterwards but with little success. Unable to have hot drink as hot water machine (Kettle?) didn’t work.

Friendly and fast service ,tahts what needed at lunch time good hygiene at the place too ..well done

Always mac, good and fast and very natural

Nightmare!!!! Dirty ...no lube and high prices.I hope in 6 months your gonna be out of business.

Worse subway in London... don't waste your time coming here. Oven is broken most of the time and the other time the machine doesn't work for orders... customer service is really bad... I hope you improve this...

Good food as always but could not understand what the worker was saying

Lovely sandwich but over priced

Doesn't accept discount coupons. Food quality is good

Very nice and clean always friendly staff and are fast dcoustimer service

I would rate this zero if i could. My advice is just don't go here. Go somewhere else for food. Completely miserable workers. No life in them. Wouldn't even give us a reciept. Didn't put all our food in the bags and missed items out. Just threw a bag at us. I'll be speaking to trading standards about the refusal of a reciept. No effort on their part. Really annoyed.

Worst subway ever. DONT EVER GO TO THIS SUBWAY. Me and my wife had food poisoning the same night. There were fruit flies flying around my bread. I have taken pictures for proof. The guy did change the bread once he found me watching. The delivery meat which was supposed to be in fridge was kept outside in the shelf. It was one of the contributing factors for my food poisoning. The shop is run by asian management (indian/pakistani) in asian style by cutting down on staff and quality. Trust me I know what Iam talking about since Iam an asian too. Subway corporate office should scrap such stores since these people know to get away with these things.

Worst Subway ever! This subway ruins the reputation of the whole brand! Where do i even begin?Understaffed at all times! The one staff is always stressed so poor service! Can't blame him. I used to work for a subway in the past and I know well about the deals that exist.The manager guy tried to cheat me with the money at the tills saying I needed to pay extra for a hot chocolate after saying I used to work there he says it's changed now which was a big fat lie! Not only do they offer food that cause immediate food poisoning but they try to cheat you in a blink of a second.No clue how they got a four in the food hygiene rating! Fruit flies everywhere! You can see the meat sitting outside! Not in the fridge for God knows how long! They have no meatballs at all times! The breakfast sausage was still out at 8pm! The last time I went they had no sweetcorn,flatbread,pickles,olives.Not fit to be open in London or in that case on the face of this earth! Atrocious in one word!

had a horrible experience here and plan to never ever return to that particular subway again. The staff members need training to speak to customers appropriately as they were aggressive and rude.Also the store is small and thus need to be managed frequently and the staff were not adept enough to clean the tables when customers are sitting there. Would not recommend anyone to go there seriously bad service and equally bad management.