Subway in Falkirk

I placed an ordered for delivery but was told they only delivery through just eat so I said can i cancel and reorder through just eat as I needed it delivered or could she change it over and I would pay any extra over the phone but was told this is not possible so I said ok just refund me then after waiting 5 mins until she spoke to her boss I was told it will be done at somepoint by the boss but told not sure when as he’s really really busy (my reply not my problem) I said no I want to know it’s done now i have paid out for something I’m not going to get I want to know I have been refunded I was then told I could wait on the phone all day then! when I asked the staff member why she couldn’t do it as she’s an employee her response I just work here! (No sh*t I was then screamed at down the phone saying she can’t do anything and it’s not her problem! Top it off the food was sh*t! The staff need some training in customer service and how to carry out a basic request such as a refund!

Shocking service no greeting,then food slapped on.thoufht they had to make subs with same amount of filling with it spread along sub. Mine was slapped on not spread out. Quality has declined.the price of 2subs,nearly £10,still hungry after. Not what it was before!