Subway in Leeds

Rude staff and incorrect orders. Won’t be returning and would not recommend.

Went in with a 1 year old and a 2 year old and spent £17 on 2 sandwiches and some sides to dine in. Asked for some tap water in paper cups for my children which was refused by the lady serving. So I bought a bottle of water out of the fridge instead. Then asked for a paper cup to serve the bottled water to my 1 year old but the lady refused saying "it's against policy". In the end turned into a bit of an argument and the lady serving eventually gave me a cup but said "these cost you know". Not welcoming or accommodating to customers in the slightest. Was a stressful experience.

Asked for italian and the guy that served me said it was finished which I thought was strange because i’m sure they constantly make fresh ones. I opted for a bread I didn’t even want and the saw the next customer getting italian bread. I told him and all he could say was sorry. Really incompetent

Most awful place ever. Overcharged me. Worst service you could imagine

Rude and hostile service from the young woman working. Also didn't give me the drink I paid for as part of my meal deal. They're never particularly friendly here anyway but this is the last time I'll spend a dime in there. Absolutely rude.

Order a breakfask 6" meal + drink. Asked for hot chocolate and the total came higher than 6" and drink. Told the server and he stated it for cold drinks only. ( Nowhere on the menu did it say it was for cold drinks only) Server has wireless ear buds in his ear, not listening. Dead fly on the cup lid for hot chocolate and it was dirty. Showed him the dead fly on the lid. He states its not a dead fly. Had to state it was a dead fly for him to say "I can change the lid for you". Hot chocolate was tasteless. Server was Mosam.

This place has a rather dead atmosphere and staff always feel in a complete rush for no reason.

Excellent place . Friendly staff and amazing service since new management

Very Friendly Staff. After new management the service is excellent. Never seen such a tidy, clean and never seen the toilet so cleaned before. Never had such a fresh and soft bread before. Quality is absolutely stunning. Staff were so polite and helpful. Pleasant atmosphere.

Used to be good. But last 6 months it had gone down hill. They literally count salad pieces like 2 peppers, 2 onions and chicken is 3 times less than what they used to put in a sub. Was a regular before but now once in a month and after this week decided not to go to this subway anymore. Never seen this small quantities in any subway in Leeds or anywhere in UK.

The food was good but it was quite messy in this establishment.

Absolutely vile,rude and untrained staff. Staff mocks young customers. My teenage daughter stutters and this extremely disgusting young boy who took her order acted as if she was a stupid person and then went at the side of the half opened kitchen and made fun of her with the rest of the staff present which she could hear all the time. He then sent someone else to prepare her order as he was too busy at laughing at my daughter. I later went to pick her up and she couldn’t stop crying outside subway as she felt humiliated by the staff. I went in and asked for the manager, another young boy named Leo appeared to be the manager and was as bad as the guy who mocked. Disgrace to be called as human beings even my dog knows how to treat people better then this subway staff.

News flash! This place is under new management and I would not recommend. Mor money motivated and poor customer service. I wouldn't recommend. If you live local and looking for a Subway nearby, try the one on Harrogate road. Definitely won't be going back.

Terrible...extremely rude staff and not a very clean place at all..my sub ended in bin it tasted off! Avoid

God awful service. picked one of the new preset subs to save time and they started putting the completely wrong salad on it, then tried to charge me for items from other orders at the checkout. what's the point in the preset sandwiches is they can't even make them correctly

I had a wonderful experience at this subway. Monday 1pm. The girl who served me was so smiley and accomodating I complimented her makeup. She was wearing a hijab. She asked about my day and added the perfect amount of ingredients to my sub. My tuna sub was delicious and perfectly baked bread. I will definitely be visiting again. Thankyou!

Soooo slow. Not recommend if you don’t have 5x the time you think it’s going to take or have a will to live that wish to keep. When we did get our food, it was burnt!

I honestly wouldn't be able to tell you anything about it as I turned there twice in a row at 9:15 a.m., and they closed. Workers vaping at the back of the shop and tell customers they still need to check they deliveries. Unacceptable

This subway is amazing. I was walking from sainsburys when Godzilla walked up to me with an ak47 in his hands. I ran to subway for safety & loaned 12 cookies which the girl there kindly offered me. With the power of the cookies, i was able to defeat Godzilla & am now the hero of the town.

Visited here few days ago, it was all quiet and we were the only ones, we 2 subs and few side items and it took over 10 minutes to make all that. The lady who was serving us was definitely polite enough but her speed and the manner of putting ingredients on the Breads was one of the laziest I have seen in any sub. I could see lack of enthusiasm in her body language. Food was definitely ok but it was just the overall experience which I felt a bit bad for. My own opinion that management definitely needs to look into it.

The woman who served me today (Sunday 12 Feb) doesn’t deserve a job! didn’t listen to what i wanted bcos she was too busy chatting to her colleagues, she made me 3 sandwich’s when i asked for 2, i made the next person aware that i didn’t order it be of the sandwich’s and she mumbled under her breaths begun to tut and roll her eyes towards me, when i questioned her rudeness she had nothing to say. My bread was also stale as anything.

I got the impression that as a customer I was an inconvenience. No smile, no hello just stared at me. The tables and floor area were dirty and there was hardly anyone in. The servers were in the kitchenette on their phones. Very poor.

No sweet corn, no hot drinks, no bottled drinks without sweetener Poor service and my toasted wrap was cold !!!!

I would like to apologise to the girl who just served me, it must have been a great inconvenience for me to come in and expect to be served. Maybe this is why she was rude and had such a bad attitude, didn't say please, or thank you, and actually walked away from the till before I'd finished paying! The subway at the Spar petrol station is 5 minutes drive away, I'll go there next time!

It's a nice place to eat but can be expensive. Also it 2as quite cold in there when we went to eat

bunch of rude 16 year old workers, can’t even respond to a normal question properly

It's a nice place eat. Great choice of food but not a very warm to sit and eat inside

Not happy. Ordered a sub and meatballs and a coffee. When meatballs were served I asked for a fork. No forks available. I said I can't eat these without a fork and she took it back. Do you want a cookie was her reply. No thanks. Then she closed down the fridges and walked away. Can I have my refund? It was given reluctantly. Then told the coffee machine was out of service too.

It's like being served by Zombies. They do not smile. They do not know what they are doing. They do not care what you think. Horrid place.

Staff here are completely uninterested and can’t be bothered to even pretend to be friendly or polite. Feels like what I imagine a prison canteen would be like. Awful

This subway is awful. Whoever owns this franchise must be losing money, because everytime I've been in there's been no ingredients, the latest time, which will be my last try at this venue, they were OUT OF BREAD?! Really?! A subway, with no bread. Also, seem to only employ school kids, who they can pay next to nothing. Owner must be very tight. Don't bother making a journey here. Don't support this franchise owner. ETA - after business response : Out of 17 reviews, there are 7, 1 star reviews. So whatever you're trying to imply is dishonest, once again proving the kind of business this is. Your response to bad feedback each time is copy and paste, about how this doesn't meet your usual standards. If people are continuously telling you things are wrong - which I can see in your reviews they have done, especially recently, maybe listening to the actual customers, instead of acting like there are no issues here, would improve your business.

This subway just get worse and worse The floor is disgusting, the tables is very dirty, I will not comment about the toilet the 3 girls on Friday 14/10/2022 around 2.30pm do not even look for each other 2 customers in 15 minutes no idea why and not clean at all, put a lot salsa without customer asking I don’t even know what else to say It is just unbelievable

Rude staff. Girl was getting annoyed at the boy that she was working with, complaining she didn’t like doing the salad, and for him to stop serving me, whilst in the middle of order. They then both started walking into each other, dropping my order of hash browns on the floor that weren’t in a bag. I’m hoping they didn’t give me floor hash browns. It seemed they weren’t interested in being there, and were more interested in faffing about. Instead of asking if I’d like anything else, I got the blunt question of ‘well are you going to pay?’ Whilst all this was happening, someone who seemed like management came in, and didn’t even try to manage the ridiculous situation that was taking part in the shop. Never going to this subway again.

oh my golly gosh no way this place is real! Exquisite customer service by Kyla. She was really warm , friendly and pretty. She recommend a really nice sauce. Made a friend for life. 100% recommended this place. Best Subway in Leeds PUR.

Cracking subbers. Best in North Leeds 🤌

Great service and friendly staff.

Coffe machine not working well it wasn't when I was there

Very clean place and quiet, but the stuff seems to not be interested at all in the job, very cold approach, which you could see in the sandwiches, a mess. As soon as you open the wraps, everything is out of the sandwich. Not impressed

Standard Subway fare, long wait time but that's because of online orders coming in and being dealt with before queuing customers. The staff were working really hard and were very friendly.

Made the mistake of getting a personal fav snack, quick pot of meatballs. Unfortunately very sadly disappointed, stone cold & lacking cheese (& optional extras of jalapenos) that gets put on from each time ive had these. Staff polite but very disinterested, very clean outlet. Update: inability to read online orders correctly as well

Always add peppers I don’t know why even when i say don’t tick them

got there at 6.25pm approx. all food was packed away or being packed away. The staff were polite but unenthusiastic. The filling of the sandwichs was very poor it was as though the salad was being counted. Not very impressed.

They girl training was very generous heaviest foot long I have ever had!

Bread was hard and chewy, not a great experience.

It's a subway. What more do you want

Subway has always been a hit on my list top food fresh and healthy if you choose that option Bad bit in this place is the lack of cleaning shop is empty bins were being emptied but food under the tables. Lots of chatting behind the counter and down time to carry essential cleaning, Supervision is needed for this shop. Oh and a small point no napkins unless you ask for them

Clean lovely food friendly staff would go anytime

They need happier staff, but otherwise fine.

Ok for a subway, seats were a tad bit uncomfortable but the staff were very nice.

I went in today to get a hot chocolate to take out, the staff member was lovely when she served me, unfortunately though it seems she doesn't know how to make a hot chocolate because the supposed hot chocolate I was given for take out was literally warm milk, won't be going for a warm drink as a last resort, I'll just go to either costa or sainsbury's just at the bottom.

The girl who served me was lovely, she served us but was struggling a bit about where to find things on the till. While she was struggling there were 3 other members of staff stood in the back watching the poor girl serve and struggle with the customers. We weren't the only people in the queue and none of them came to help her. We ended up having to help her with the till ourselves because the useless people in the back were doing nothing but could see she was struggling. Manager was no where to be seen unless they were one of the incompetent people in the back. Adding on to your comment.. the card machine had nothing to do with it given our payment went through straight away and we didn’t have an issue with the payment! I’d love to know how you knew where to look on the cctv as no time or date was given. Clearly not just the staff in the shop are incompetent as no one came to help at all.

Great tasting tuna sub my only grumbles are they wasn't wraps at this branch and also didn't offer public services discount.

Queued but when got to my turn I didn't order because the tuna mayo was too sloppy never seen it so sloppy at any other Subway.

Subway is way down my list of places to eat, even in an emergency. It's not allergy friendly, and a salad is not my idea of fun. We stopped one evening last week on route for a weekend away in one of those emergencies. My partner is a fan, so he ordered big and I improvised. This is an amazing little subway, clean and bright and modern; the two girls who served us were really delightful and friendly. It's not enough to convert me into a super fan, but as subway goes, this is a great one.

fabulous service , friendly staff and fabulous food at great prices.

Whilst it's great to have a Subway store open here and I'm sure the quality and service will be great, you've definitely had a missed opportunity here by not making this store Halal. This is because there is a very multicultural high school further up the road where there are hundreds of Sixth Form students and potential for hundreds of school children as customers just after school, and a mosque all within a 10 minute walk away. I personally think that's a big market that you've missed out on, and you might say there's a halal one in Moortown, but that is much too far away in terms of walking distance and school timings. Personally think a huge missed opportunity, and a disappointing one. Good luck with the store however.

Very poor. Rude staff, disorganised and rude owner involved with all sorts of dodgy goings on. One to avoid.