Subway in East Ayrshire

Delivery was poor service and all food was cold- this driver has been to our work address before our building is not hard to find

Gave up, nothing like waiting and waiting while being told "2mins" repeatedly while they sort stock and tidy up rather than serve people. Then both disappear through the back.

First time ordering a Subway, 2 different types of sandwich and they were both 5 stars. Not the cheapest meal you can get but maybe a once in a month treat.

We ordered food at 12;30 and delivery time was 30-45 mins. So expected food to arrive between 1-1:15. As we needed to leave the house for an appointment at 1:45. That was the main reason we ordered from this Subway due to the faster delivery times. We had to leave the house before the food was delivered and our son has had to sit with the food while we had left already. The food around 90 minutes after we ordered it at 2 o’clock. So very unsatisfied

Cold, drab and clearly made by someone who couldn’t care less about the customer experience.

Asked for no peppers and got lots of peppers 😴

No juice with the order after being charged extra for irb

Food was freezing cold, both had cold gooey steak in them

always spot on. never had an order wrong from this subway

Forgot the juice and when arrived the bag was open

The issue is with the delivery drivers. Either using different apps to do deliveries, whilst on my app showings me preparing your order, by the time I can see where the driver he is he is away by a house way somewhere else meaning my food gets cold which is no fault of the restaurant. Drivers shouldn’t be able to do this.

The bread was unbelievably stale, just not good what so ever :(

6 inch came sqished was in a box so was squished at shop not due to delivery and my footlong was missing chosen fillings

pre-ordered to deliver at 12. received order at 13:44

I'm missing parts of my order and number from Google not recognised, so only option is to submit a refund

So glad the rotisserie chicken is back for a while - really good portion and order was as described :)

The order was slightly mixed up. The six inch sub had mayo when it shouldn’t and the footlong had none when it should have. Despite that it was still nice.

Did not recieve the drink, crisps or cookie for one of the meal deals I ordered. Very disappointing.

Best subway out of the 3 in town. Best staff aswell.

The delivery driver drove off with my food and said it was delivered

Soggy criss cut fries and melt wasn't great either

yet again subway have sent wrong drink ordered Dr Pepper got coke Zero have 1 unhappy son

the sandwich was a complete mess. bits of the bread was missing, no attempt to make it even look like a "Sandwich" . won't use again.

I didn’t get my order, I made and order and accidentally fell asleep but the delivery driver didn’t leave my order

Absolutely useless. Ordered a foot long sub and received a 6 inch. I got nachos with Jalapeños in my order too… I received half of that… but before even getting to the food it was a disaster because the delivery guy appears at the door with my orders bag open and a vape in his hand. Disgusting. So I then go to contact the shop and the phone number on Google doesn’t connect and you can’t contact via just eat. Avoid and make your sandwich yourself. It’ll be far better. Shocking.

Order didn't arrive as the driver decided to take the order for themselves.

Food was cold as delivery delivery was driving up and down looking for the house don’t know why he didn’t just call me, I had to call really loud to tell him how to get here

when placing the order was told 15-20 mins for delivery, waited nearly an hour and a half for one item that when arrived was incorrect and missing cheese. disappointed as it was only one item to get correct

Excellent staff & excellent food 👌

Still waiting on delivery even though order was delivered 2 hours ago

I ordered my food to the wrong address and yet the driver didn’t even contact me and marked it as delivered, if he contacted me we could’ve arranged to meet at the new address

Ordered for Delivery at 12:37 and not received until 15:15, really disappointed, ordered it over an hour before my lunch break so it had enough time to arrive and still managed to not arrive until well after I had returned to work. Almost 3 hours wait from order time to arrival

over an hour wait and food is freezing obviously made hours ago 🙄

Bread rock hard hardly no sauce dry as anything and not edible not happy at all

Waffles were frozen greasy disgusting garlic bread was cold tiny bit of cheese went in the bin

Ladies were so friendly and efficient. Food was great 🥰

My lettuce and cucumber was missing, otherwise fine

Completely missed out our Chipotle Cheesy Bites

forgot half my items for my order

Ordered chicken tikka salad came without the chicken tikka 😢

Really like the sweet onion 🌰 Makes everything taste better 😋

Subway in a BP petrol station, so is what it is. Food usual good stuff from Subway. Guys doing the prep and serving were working their socks off but keep smiling. Main gripe is that it looked like there were as many deliveries going out the door as there were going over the counter, which meant a queue and a fairly long wait for the not that many folk who physically went in person...

a want a refund simple as that clearly says toasted n it’s came freezing cold that’s twice now am not happy Al be down to the shop get me a refund payed for 2 diffrent types of cheese aswell n only got one now that’s a full footlong gone to waste because ur staff can’t read am taking this further get me a refund

Always friendly, food always the way I like...great all round.

Quick, efficient and friendly service.

amazing even if it was a wee bit late driver couldn't have been more sorry felt sorry for him should get a bouns

My lunch hasnt arrived even after giving specific instructions on where i am and also having my location active too. Please can i have an update asap.

Arrived cold so i had to reheat but it was good

Food was terrible and cold, Asked for wrapped to be toasted and wasn’t!

My order only had 1 of the 3 bags of cookies that i ordered along with the footlong sub, i paid over £20 and i have not received 2 bags of cookies….. unacceptable…. I will not buy from here again….

My cookies were given wrong and both of my subs weren’t toasted at all

Subway who doesn't love the smell right and the food is great too.

my food arrived incorrect. I didn't ask for onions but I got onions on my sandwich luckily I'm not allergic to them so I was able to pick them off. but it was not what I asked for.

Put the stuff on the wrong bread

Always seem to miss items from the meals. It's not even a one time mistake. Will stop ordering from this branch now. But what food does arrive is good.

All was good except I ordered two subs and only received one

Really polite and organised server even when just on herself. Makes a change.

Sub came with cheese. I asked for no cheese

Took almost 2 hours to deliver. Food was cold. Won’t be ordering again.

Absolutely shocking! No one in store but being told i would have to wait a minimum of 15mins to get served due to just eat orders! It’s in a services and supposed to be fast! Need to improve on this

Usually are really good so wont give them bad review but some of order was missing and there is now way to contact the shop directly as phone number listed is not recognised hopefully just a one off

Order was great except there were no cookies, I ordered a meal deal with a cookie and an extra pack of cookies and didn't get any. Unfortunately just eat doesn't let you select specific parts of the meal deal as missing so you have to either pay for something you didn't get or ask for a refund on the entire thing. That's a just eat issue as U*er eats allows you to get part refunded which seems fairer to the restaurant.

Very poor today on food aspect. Little to nothing in the salad box, very small amount of chicken tikka and jalapenos on the sub. Disappointed

Busy little shop. Food is always good, friendly staff and clean area.

Wrong fillings, fillings missing.

Would be amazing if the driver actually delivered it to the correct door

Sub was good but sides were freezing cold and soggy

I got lettuce with my order and I didn’t order lettuce

Ordered at 1:30pm came at 3:30pm!!!! No chicken pieces and was told it would be replaced with meatballs. NO MEATBALLS EITHER!!

food took ages to come and the woman told me there were no chicken nacho bites, which is out of her control now and fair enough. the footlong sub came wrong and there was no drink included :( really disappointed.

Asked for cheese but came without it 😔

2 items from order were missing

Delivery good but delivered wrong food and didn’t give two footlongs when ordered

Ordered a tuna salad bowl to open it up to a box of salad and no tuna!

Exactly what we ordered cant ask for much better

charged TWICE and NO customer service phone number, NO webchat, food wasn't even warmed up or toasted as said in order.

Wish subway would put chicken and bacon back on their menu,it's costing too much to create my own,if they did this I'd probably order more

Good subway Great friendly services

Food was good as usual driver had issue finding house so not a lot to complain of really

Food was delightful and was devoured quickly. I suggest you try the new BreakSandwich warm with lots of tomato sauce. Yum yum :-)

For toasted sandwiches it was stone cold.

Didn't get my juice or crisps from meal deal. This is the second time I've been missing items.

Friendly staff and quick service

Ordered ham salad only it’s been delivered with no ham !

Food was amazing and couldn’t fault it

Very polite delivery person, food was lovely and as advertised

My order was over 2 hours late! The app said that a driver was at the store for over 1hr 30mins. I called the restaurant and they confirmed that my order was sitting ready but no driver was there. Therefore my food was sitting for over an hour in the shop ready getting cold. As the app said a driver was assigned neither me or the shop could cancel the order. Worst experience.

They don't use spreads ie butter

Herb and cheese. Steak and cheese. Onions, lettuce, jalapenos and chipotle sauce.

Never have enough staff on, usually only one, and get totally stressed and overwhelmed when having to deal with just eat orders coming in and the general public in shop. I do a Weekly visit but yesterday's the sandwiches were the worst I've ever tasted out of there. Time to move shop, and try elsewhere.

Not the bread I asked for. Both ice creams missing. How hard is it to remember 2 tubs of ice cream !

Order is wrong didn't receive footlongs got 6 inch instead and food wasn't toasted

Didn't get my extra items that I paid for to be in my sub

Didn't even check the order given the wrong food

Quite surprised here. Don’t really frequent Subway. But the sandwiches were excellent, the coffee good and the staff exceptionally friendly. Can’t fault them

Thank you liz for your kind gesture, it's a small one but appreciated as things have been rough, thank you.

Excellent service driver did exactly as I ask him to do

Missing the Lipton Ice Tea bottle

dident turn up time i relized it said it was here i never heard any knock at door and when i checked door it wasent there not first time this has happend

Food cold,food late. Changes to original time given. Won't be ordering again.