Starbucks Coffee, Departures in Renfrewshire

I Was served by Zoe & keiran on Saturday afternoon great customer service & atmosphere xxx

Flies in the pastry/croissant cabinet: almost every time I have been here there are multiple flies buzzing around inside the pastry cabinet. I obviously don’t buy these and just stick to coffee, but it makes me think if the staff don’t care about this, then what else don’t they care about round the back. It’s such a common problem it’s hard to believe the management don’t know about it. There is also a lack of effort put into clearing the tables of used coffee cups.

Brilliant customer service by Zoe very professional & friendly

Felt a bit ignored as memebers of staff just talked as we waited. Got a drink. It was ok

Staff are always very friendly and efficient :)

Great food and experience. Much recommended

Comfortable seats, chill place to sit down and wait before a flight. Also has a lot of chargers which is a plus. Recommend.

Our recent visit to Starbucks was amazing we’ve received outstanding service from Kamil.

I’m a regular traveler and always stop by for a coffee on the way. Good friendly service and I always get my coffee just the way I like it!

Lovely service as always. Well done

Excellent service at Glasgow Airport from Diane. Efficient & friendly - so refreshing in busy airport environment

Kieran provided excellent customer service and was very welcoming when we walked up to the till. Overall great employee for Starbucks ! :)

The staff is really kind, but the place needs cleaning and repairs.

Ordered blonde coconut latte with vanilla syrup. It tasted nothing like what I usually get at my regular Starbucks close to my home. It was not nice at all.

Dave was an absolute legend. Friendly, helpful and super fast with our order!!

30mins for a coffee. Loads of staff around but only one serving and one making coffee?? Looks as nobody is interested . Worst experince ever in a starbucks

Shocking! Absolutely shockingly bad

Place absolutely filthy. Flies all over food. Food debris on all tables seats and over floor. Really shocking

After my morning flight was delayed, I needed a pick me up. Dave was lovely and efficient making my order very quickly. It was a great temperature and tasted great.

Please either offer filter coffee or permanently DELETE it from your menu... Every time I come through Glasgow airport (weekly), I'm inevitably told there's no filter coffee available at this location... Either there's no beans, the machine isn't functioning, or some other feeble excuse... Starbucks as a brand is known for its Pike Place filter coffee, so why is it consistently off the menu... only at this specific location? I'm getting the distinct impression that the staff simply can't be bothered to make it. Irritating and frustrating.

Bought a sandwich and crème brute cold brew from here and got extreme food poisoning, ruined my entire trip, had to be rushed to Emerge after landing in Dublin vomiting everywhere and couldn’t stop going number 2 either they purposely poisoned me or they let all there sandwiches out way past the expiration date.

Giving this a 1 star because I can't a give zero. My coffee, well there was no coffee in it. I ordered a creme brulé and brown sugar frappucino at £5.65. after watching the guy making it saying to his colleague that it's not right, I'm given it by his colleague a few minutes later. The drink is white. There's no coffee or brown sugar in it. I'm told it's meant to be like this and the picture is a mistake. Since when are coffee and brown sugar white? I taste it anyway, and it's just milk and ice with some cream slush on top. I tell her there's no coffee in this and I get a blanket look. I leave my coffee and walk away with utter disappointment.

The place was dirty, trash was everywhere on pickup area floor and the counter top. There were lots of small flying insects around even flying inside the display cabinet with the food inside. The staff workplace is also terribly unhygienic, and their work is just chaotic, standing there chatting and not knowing what they are doing. Even just the simplest drink- hot chocolate, was made terribly Everything was disappointed for this Starbucks

I would have rated this zero if possible. Departed Glasow airport on December 2023, February 2024 and May 2024. Asked for my hot drink in a mug. And was told 3 timesn this couldn't happen as"the disqasher was broken". well either I am the unluckiest person buying coffee? Or this companytells lies, or Srackbucks os one of the most inefficient and hopelessy managed company.

Girl on till on started on her second shift, receiving zero help from her fellow staff. Who then joked at the air hostess who had to leave as the queue was waiting an incredibly long time! If my flight had not have been delayed I would have gone else’s where! Staff were a disgrace. Brunette girl on shift Sunday 9th June had a series attitude problem, laughing at customers who has to physically leave after 20 minutes as your service is slow is not ok!

Big queue but perfect costumer service coffe delicious!

Never had a bad experience here. Diane was very friendly and accommodating

Appears disorganised, baristas are very slow and. Food is in containers behind the counter, not displayed. Prices ok though. I had to edit review after starting to drink my coffee: this is certainly not up to the Starbucks standards.

Roisin and Jenny were lovely as always.

The lady behind the counter Thursday morning was the friendliest person at the airport. So kind and smiley to everyone

Diane was absolutely amazing! So chatty and personable! 10/10 friendly and quick service from her & the team xx

Big thank you to all hard working team today in your store! fast friendly service with a smile! my coffee was absolutely lovely! The friendly staff this morning were the biggest strength of my visit, Jemma, Kim, jack and Diane were all happy polite and helpful. I look forward to my next visit to the airport as I will be returning for another coffee!

Very clean store with friendly staff and quick service.

Visited Starbucks before my departure to JFK and the service was outstanding. Kieran, Jemma and Alice were fantastic and served with a smile on their face. Colleen who made my coffee done a brilliant job and It was truly one of the best I’ve had! Cannot wait for my next departure so I can get another one 😜

Sometimes staff in the airport can seem too busy and overrun to have time to look after their customers - But not the team in Starbucks. The cafe was incredibly clean and the coffee was brilliant. The most impressive factor in the cafe however was the staff. The small team of Ioana, Kim, Gavin and Jack created such a welcoming atmosphere that should be recognised and applauded. I have left the cafe feeling very uplifted and would like to thank the staff for this.

Had a wonderful experience in Starbucks before my flight. Big shout out to Iona for exceptional customer service. Despite being extremely busy she managed to fulfil all orders in a timely polite manner. Good team atmosphere and cafe was clean. Great start to the holiday - thanks

Great experience with friendly prompt staff. Served by the lovely Kayleigh who was fantastic

You can't get points at this Starbucks unless you load your app with money I was told this is the only place it's only us mate because we don't have the equipment to give you points

Most arrogant barista. Overcharged by adding drinks, and lack of training with how to charge drinks and yet with arrogance attitude after telling her she has overcharged. She smudge her name on the tag, long curly hair who works at till. Ask for receipt. She tried not to give me a receipt to check the overcharging drink. Revisit after your feedback. No stock on most hot food. Staff was not interested to serve. Do not provide sleeve for hot drink. Nothing has improved. Sorry. Still disappointed.

Latte made by Jack and the team. Prompt service with a friendly smile. Excellent!

Warm welcome & 5 star service .. great team at Glasgow

Awesome service and food from Diane and the team at Glasgow airport 🙌🏻

Plenty of seating and lovely service!

Chloe and Natasha where very welcoming and recommend the new hazelnut hot chocolate it was delicious thanks again to the lovely staff.

There was absolutely no need for the amount of flies in the cakes and muffin counter, I've never seen so many in one place over "fresh" defrosted food. Feel sorry for anyone buying a cake today

Badly managed. I go to Starbucks regularly and this one is quite badly managed. I asked for Eggnog Latte and a Cortado - the barista didn't really know what I asked for and thought that it was only one drink I asked for. I had to chase the staff in order to get a Cortado. I also ordered a slice lemon drizzle loaf and didn't get served until I chased the staff for it. The queues are quite bad in this place and it seems that the staff don't know very well the drinks menu. The management should improve so the service can get better.

Lauren and Jamie were amazing! It's always such great service here, perfect for a pre flight hot drink

The cake are had lots of fruit flies all over the food. Disgusting.

The amount of flies in the cake cabinet is nauseating

Efficient and friendly service. Clean. Lots of seating.

It’s an airport Starbucks. Horrible croissants, really just dense bread rolls.

Two ladies on ‘service’ were totally devoid of joy and the place was a mess.

Gorj Service lovely staff thanks you Niamh and Ellie xxx

Love visiting here when we come to the airport

Only one gf item, my choice of coffee not available, but the main issue is that the staff was more concerned in larking about, than serving. Check yr cctv at about 11:20 on 21/08/23 and you’ll see what I mean

Ella Very professional and kind

Michael and mark provided exceptional service.

Great service from Ella today. Lovely drink and good food.

Ella served us today, the place was packed but we were served quickly and friendly and the Coffee was lovely.

Ella was amazing great chat so plesent and polite manners will definitely be back

Jack was very pleasant when he served us! Amazing customer service.

Was served by Jack and Ella before a big flight. Was really nervous but they were super friendly and made me feel at ease!

Jack and Ella were super friendly.

Jack was very nice and friendly

Jack served me and he was so so nice! Ella makes the best drinks

Had a great time here - friendly staff members, good food and drinks and nice atmosphere!

Daisy is an amazing barista! She always greets me with a smile and her lattes are perfection. Highly recommend! ☕️🌼 #BestBaristaEver

I always have a wee sit-down and tea here when I'm flying out from Glasgow Airport (which is a lot cause I travel home regularly to Ireland for family stuff) and it's a great place to rest and relax before flying. There are seats all along the front facing the other shops with loads of plugs, which is so handy. There's quite a few departure screens dotted around, so you can easily sit in view, look out for your gate opening, with everything plugged in, or just reading a book. I think it's a great spot! And shout out to Charlotte and Elizabeth who served me yesterday both before one flight was cancelled and when I was rebooked on the next one and had to check back in again! :D Yes, this Starbucks does take the vouchers if you get one from an airline to make up for a delay or cancellation. Thanks, girls! :)

Lots of tables not cleared , really messy There was plenty of staff in that could have easily cleaned them

Really lovely service and very very friendly, made me feel a lot calmer because I hate airports!! Thank you :)

The girls were all lovely, helpful and very polite.

Jemma always goes the extra mile for her customers and always has a big smile on her face I would certainly be back if this is the kind of service I receive when I visit Starbucks !!!

Coffee was terrible, but the staff came by after we complained and talked to us, changed out the coffees and explained the difference between the choices. Lisa was terrific professional and turned a negative experience into a positive one. service was outstanding. Jack was sweet too.

Had a Starbucks at Glasgow airport today, our flight was delayed over 8 hours but Jack provided us with excellent customer service and even gave us a little bit of cake :)

Great service from Jack in Glasgow Airport

Despite it being busy, service was quick and drinks were good. Special mention for Jack who served us

Really nice friendly service by Jack

Fast friendly service. Shout out to Jack, the hardest working man at Glasgow Airport, still with a smile on his face!!

Jack was lovely, very polite and helpful.

Such efficient and a friendly service. Was like watching an Olympic sport getting so many coffee orders out to caffeine hungry people - all at 05:30 am and all with a smile :)

Served by a very rude member of staff this morning. Barely uttered a word to me and slammed my porridge down in front of me. Disgusting service from Jack.

Ruaridth ! thank you for great service !

Natasha and Ellie were super lovely :)

There is nothing wrong with the staff in here. They’re all polite enough, not overly keen to make the start of your outbound journey pleasant but not rude either. The issue is the amount of time it takes them to serve you. There’s five of them plus two on the floor bussing and cleaning up. Seven staff essentially for one queue. So, how they appear to work is task driven. So, one does the drinks, one services, one heats the food etc. A good way to work by and large - McDonald’s take note. Except, the service itself just isn’t there. I was third in a queue of ten. Yes, I’m sad - I counted backwards but only because I wanted to highlight that there is a service issue in this place. Being in the service industry myself I hate to leave bad reviews, but equally I hate bad service. Especially when it is systematic and frequent, as it has been here each time. It took them twelve minutes to take my order of a breakfast roll and a bottle of water. There is no impetus, it seems to ask a second person to jump on which I would always ask my staff to do anywhere I’ve managed. There are other tasks that can wait until things slow down. That’s perhaps on management because they always seem to be on staff to get things done. How about cutting your staff some slack so that they can give a customer focused experience. Nothing worse than going on your holiday’s and the people serving you look like they just want to curl up in their beds and never meet human existence again. As I write this, I see that almost twenty minutes later, the person at the back of the queue when I was third is only just being served. That means that person has been waiting almost half an hour in a queue of ten to order a coffee in a place that would have a cheek to imply they are short staffed. As I said, SEVEN staff in total with the Starbucks uniform on. I’m aware the place is in an airport and there is an element of people having lots of time to kill. Not always the case. There are lots of elements that can put people under pressure -= long security lines, other shopping, running late, gates in the distance. As i say at the beginning, nice enough staff - could use a smile or two now and then, no issue with any verbal exchange and have never heard them being rude any time I’ve travelled but I think that amount of time to order a water and a breakfast roll in a highly staffed store is just very disappointing.

Even though I'm not the biggest fan of Starbucks coffee, I was served by a young gentleman called Kieran (If I remember correctly) who made a beautiful CREAMY latte.

I’d like to specifically call out the colleague who was keeping the customer area clean today (3/7/23. @ approx 9am) I think his name was Alan. I’ve seen him several times on recent visits and he always interacts with customers, clears the tables, sprays the cleaning fluid on the cloth and wipes the table :o) (it always drives me crazy when people spray the tables from a distance while I’m eating) and today he was wiping down the merchandise (cups for sale) to keep them clean! Huge well done to Alan! Thank you! 🤩

Staff on a go slow today. Took 20 mins to get a coffee. I've seen paint dry quicker. No organisation. Staff chatting to each other. Needs proper management.

Michael and Iona were great, quick and efficient after a busy queue!

Warm and friendly service and coffee had a nice chat with Michael very good customer service

Alan was great, an asset to the team at the Glasgow Airport cafe.

Thank you to Natasha for the Barbie drink sample for our girls!

Natasha was the perfect staff member and daughter loved her and said dad that girl was really nice

Long time waiting and expensive prices, however staff working here is nice and. answered my requests.

If i could give this place 0 stars I would. I fly frequently out of Glasgow Airport, enough to notice a pattern in the staff in this particular Starbucks. Everytime ive had an early morning flight, it’s advertised that they open at 4am, but everytime ive been heading in for after 4am the staff are just stood talking behind the tills and anytime a customer approaches them after 4am they say ‘we’re not open’ or ‘dont come back for another 10 minutes’ no apologies for the lateness or rudeness. I understand once in a while possibly running behind with staff shortages etc but its a pattern now, that day there was 5 staff members and all 5 were doing nothing but stood talking and palming off customers. It makes you feel like an imposter when you go in here and the staff look at you as if what you’re doing (coming to a coffee shop to get a coffee at the time it’s advertised to be open) is weird behaviour??? Honestly sort it out. I work in retail and I cant imagine just getting to choose when the shop opens (not following opening hours) and speaking so flippantly to a number of customers that I’ve witnessed in such a rude and abrupt manner.

Coffee was super sweet (that’s expected I suppose) but the vegan wrap was incredible!! I’m still dreaming about it

Love the staff here, they are always friendly and helpful. Emily makes a mean chai, which is why I keep coming back.

Bit pricy but nice Starbucks, full menu and nice staff

Really good experience visiting the Starbucks in Glasgow Airport. Fast and effective, relaxed environment and staff were friendly. Thanks to Mark for the peppermint tea.

Charlotte at the Glasgow made my drinks and they were so good! Nice and clean and spacious with very friendly staff.

היינו שם בשבת האחרונה, קניתי שתיה וכריך, ובזמן שרציתי לשלם, שמתי לב שהתיק שלי פתוח והארנק אננו. שתי בחורות שעבדו במקום נחלצו לעזרתנו, לא הניחו עד שהתקשרו לבטחון, והשיגו מישהו שמסתבר שמצא את הארנק. מיהרנו מאוד לטיסה, ולא יכולתי לקחת את שמותיהן. רוצה להודות להן מאוד מאוד, מקווה שיקראו את מה שכתבתי.