Smokey Heaven Bbq in Braintree

Was initially disappointed to see a lot of me no u items unavailable - brisket, ribs etc all not on the menu but was excited for BBQ so decided to persevere. A decision we lived to regret. Ordered at 1820. Received delivery at 2045. In between were six calls with the restaurant during which they variously told us food was five minutes away (still an hour and a half to go at this point), was just coming out the kitchen now (one hour after ordering), had never been ordered at all before then informing us they'd run out of one of the item we'd ordered so they'd be replacing with pork belly. Eventually when the food showed up it was not worth the wait. Pork belly was somehow both over smokey (think creosote/sucking on a two stroke engine exhaust) and under cooked so the fat had barely rendered. The pulled pork bun was weirdly sour tasting and didn't have a lot to it. The wedges probably would have been tasty if they were hot and crispy. Unfortunately they were cold and soggy by the time they arrived. Coleslaw and pickles could have come straight out of Tesco's. Customer service was shocking, delivery took so long I could probably have raised my own meat in the time and when the food came it was bang average at best. To top it all of the restaurant acknowledged our complaints and rewarded us with a hefty £3 refund. Not sure what we'll spend it all on but it probably won't be this crap again.

Ordered the 2/3 pork belly, coleslaw, potato wedges and sausages at 7:30pm via JustEat, order was accepted by the restaurant & 8:30pm was expected delivery time. At 9:20pm we received a call from the restaurant to say they had run out of the sausage and could we choose something else, we did so & ask for a rough idea of time to expect out food to arrive... we were informed our order should be with us within 20 minutes. 10pm we tried to contact the restaurant... only mobile numbers are available - one number going straight to voicemail, they other being cut off or left to ring out. 10:30pm our order on just eat was listed as delivered... but no food arrived! I have never experienced such awful service from anywhere!! Utterly disgraceful! Do not use!! We have written to JustEat requesting a full refund.