smashontrent in Stoke-on-Trent

Bit disappointing. Food was Luke warm / cold by the time it arrived. Sweet potato fries under cooked and floppy. Chicken wrap was bad. Soft mushy and too much mayo and was just soft and greasy. Burger was quite nice though but not top notch. Won’t be ordering from here again.

Food was cold when unwrapped. Had to wait over 10 minutes when collecting because one part not cooked. Had clearly prepped the burgers, left them whilst waiting for chicken to cook so nit even luke warm

lovely girls in there, ordered the wrong burger and she was lovely about changing it for me. and the food is BOMB

Instead of chips and cheese I had a sauce (bolognaise-ish) on top well done!!!👏

Really tasty food! The burgers were delicious The fries were cooked to perfection The milkshakes were lush Staff were friendly and helpful Everything was 10/10 ⭐️

I recently visited smashontrent and was incredibly disappointed. To start, the fries were stone cold and tasted as hard as nails, like they’d been sitting out for hours. The rest of the food didn’t fare any better—it felt like eating cheap junk food or cafeteria-grade meals. For the prices they charge, I expected fresh, hot, and flavorful food, not something that felt carelessly thrown together. I won’t be returning, and I wouldn’t recommend it to anyone looking for a decent dining experience. Big dislike!

O my one word WOW that was seriously the best takeaway I’ve had in a long time only wished I’d taken photos the food is amazing the burgers are juicy full to the brim the hot dog was huge and the bbq chicken was sooo good and not stingy with portions there’s a good amount and lots of bbq sauce. Everything was cooked to perfection and the biggest plus was Uber taking a while to collect I was thinking it was going to be cold nope they had wrapped in foil, in a box and then in a taped bag it was the hottest takeaway I’ve had ever so fresh like I’d sat there and had it delivered that minute Highly recommended my first time and definitely won’t be the last and im a fussy beggar usually thank you

Amazing food and service! You need to try!

Ordered smash burgers from here twice, brilliant tasting a real pleasure

I love the burgers here no problems at all But whatever you do please do not order these First as you can see I did not eat anything from it And when I complained that the apple crumble is tasteless with custard he said that’s how we get it and that he cannot offer refund or exchange it for something else Order at your own risk

The Burgers here are the best in Stoke! So many options available and all of them taste amazing from what I've had (repeat customer). Definitely go here next time you have a craving for burgers! The one thing that would be a great bonus is if they added a few more veggie/vegan burger options. They have loads of veggie side options but a few more veggie/vegan burger options would be nice.

Lovely clean place , the service was fantastic, food was beautiful 😍 thanks guys .💯

We went here as a family of three for the first time tonight and we all loved it. The service was fast and friendly and the food was brilliant. We'll definitely be coming back

My Partner and his bro went and said the Staff were welcoming., Was Clean, the Prices reflect the Quality you get.Super Tasty Food and lots of different Choices on Menu.Will be regulars now,all the Best Guys Tara, Jay and Chris.

Cannot fault everything spot on mouthwatering food, outstanding service and calm, relaxing atmosphere highly recommend !

Best burger I've ever had ! Super dirty burger.

Loveleh, mate joel would demolish this!

Really nice food with great customer service!! would come back again :)

I usually order from here and the food is top notch especially the chicken burgers, however I ordered today and there has clearly been an ingredient change as the chicken was much crispier and drier and not to a high standard as it has been in the past

Wow!!! Fantastic service went after night out got home still piping hot. Omdz I had the philli cheese sub so nice great flavours. Washed it down with a pink lemonade which was refreshing. The gentleman who served us was very pleasant and couldn't do enough for us too. Great experience will definitely go there again.

Ordered takeaway for 6 people. Food was fresh, hot and absolutely delicious. Desserts were exceptional! Portions were more than generous lol First time ordering, and will definitely be ordering again! Thanks Smash on Trent! 👍🏻

Amazing smash burger and skin on fries, the milkshakes are the best I have ever had.

Amazing food well worth the money

Food was absolutely gorgeous, burger and philly cheese steak loaded fries 😍 staff were very friendly and helpful

Amazing! You made a not so little boy very happy today. The milkshake I am sure hit that much better because of it. Thank you so much for your kindness and of course though it should go without saying the fantastic food you always deliver! Lovely staff and lovely food! Thank you again

Walked in wanted a meal where I can be very self-indulgent, I that’s what I got!! Burger was amazing, fries portion were massive and the quality was great!! Also, very clean seating and serving area. Front of house member of staff was ace as well, very friendly and approachable whilst making conversation. Overall, great experience :)

Amazing service from Seb, best place around for good food

Ella amazing women , very polite, very understanding and best customer service, and was lovely with my 9 year old . Will definitely come again.

Served by pleasant lad called Seb b helpful with questions when making order and just overall seemed happy to serve us made our first time visit very pleasant very clean inside thank you

Brought burgers and Philly steak sub meals for the grandkids followed by sundaes they really enjoyed the food good friendly service as well

This Place is out of the world, the food service as well as the food it’s unbeatable tasty, I would definitely suggest it for everyone!!

Great burgers and dirty fries, good service…. Highly recommended

Food was delicious, we had the chicken burgers. Good value for money, good size portions and great service, would highly recommend!

Quick service food was bang on definitely recommended

banging food perfect customer service

Absolutely delicious burgers, immaculately clean environment and very friendly service

Very nice burgers (we had an original and a dirty burger) and haloumi sticks (the dip with these was lovely). Great service too. Beats Burger King hands down! Recommended.

Amazing really nice specially peri salad box

Sebastian took the time to listen to me and help me out with my girlfriends autistic son to make sure the order was on point. Fantastic service, recommend to anyone Sebastian went the extra mile to make sure everything was perfect

Absolutely fantastic...ordered chips just before closing and Sebastian was very helpful and explained he would do these although they were due to shut...he said he would be busy cleaning the restaurant but would do them for us so really went above and beyond, could have told us no but was polite and a very nice chap...asset to your company and chips were lovely...5 stars on food and customer service. 😀

Best Burgers in Stoke. ⭐️⭐️⭐️⭐️⭐️

This place is so much better than the one in Fenton! 🔥

Always order from Uber but today we decide to have it in shop. As nice as always. We usually have dirty burger.

Went towards the end of the shift to get some food and the staff were great! I had a burger with fries and some spicy chicken strips, they were absolutely amazing! It's been a while since I had such a juicy burger and the strips... OMG, they were yummy and just perfect!! Definitely recommend this place!

Brilliant, ordered twice for takeaway now & really like the food, excellent branded packaging arrived hot & very tasty, really liked the sealed wipes to clean your fingers with a great idea. Highly recommended & will order from again.

Brilliant staff and food. Will be back again soon!

First visit was great! The chicken wrap was juicy & tasty. Also, the eating area was spotless and toilet was clean. Seb was really friendly and helpful.

The burger was so tasty and the fries were crispy. Seb, our server, was friendly and incredibly attentive. This will quickly become my new regular place.

Food was great. Seb provided great customer service.

We were served by a fabulous team member called Seb who helped us to choose a delicious meal, he was very attentive and so happy which makes a real difference to the experience. A great asset to the business. The food was also a solid 10/10, hot and delicious. Our recommendation is the dirty burger with curly fries.

Great food and service from Seb. We will be back

Food is amazing and the staff are so genuine. I have been both smash on Trent’s burslem and Fenton and both are amazing

Not one to write reviews at all, but after my recent experience, I think otherwise. We thought we would give this restaurant a second try after a very poor first visit. first off, there was an issue with the ordering system where it took the payment out my bank but then appeared to say I haven’t paid I understand this may not be down to the restaurant but I find it rude that the staff were hinting that we were lying after the long wait for our food (we were the only customers in the building) we were then surprised to find out they hadn’t even prepared our food properly and just given us plain chicken and fries overall the experience was absolutely dreadful the food was cheap and bland you would think otherwise with the prices you pay to any others thinking of trying this place I wouldn’t be deceived by the amazing looks and marketing they put out it’s all just the same frozen stuff as your 1-star kebab shop down the road

Best smash burger in stoke! Great service! The drinks are amazing too

Great service from the friendly staff Sebastian in the shop and great desserts!

Shop is spotless staff are super friendly and efficient food is served fresh and hot absolutely 10/10 all the way from Scotland to try it was worth the journey 😁

It’s such a vibe to eat in at smash on Trent , the service is great the people are friendly and the food is bussing , come down get the experience you won’t regret it, I recommend smash-on-Trent burslem

Peaceful and beautiful environment. Food is well made and was given in a matter of minutes after ordering. Will definitely come again!

Amazing food! friendly staff, Amazing first visit.

Stunning burgers and amazing loaded fries top draw

best burger ive had in a long time, staff are friendly and helpful, they seem to know what theyre doing.

Food is always piping hot and as delicious. Staff are really friendly and helpful. Great vibe and family friendly.

Disgusting management and can not handle aggressive situations at all. Seems asthough they do not care about their customers at all and are willing to leave them in dangerous situations where they are being verbally attacked and having to defend themselves. No sympathy whatsoever and did not offer any support.

AVOID THIS PLACE AT ALL COSTS!! I was verbally attacked by a guy in this place, which I understand isn’t the staffs fault, however, when I had to put my foot in the door to prevent myself from being physically attacked they refused to call the police or provide any help at all. They were just running around saying they weren’t allowed to call the police. Absolutely disgraceful behaviour.

Experienced a homophobic attack inside the store, staff did nothing and refused to ring the police because "management dont allow it" customer was taking digs at me and my friend (female) who he thought was my partner, she stated i was gay as its not obvious and all hell broke loose with other customers having block his way to me. I get its not the staffs fault however this happened on the premises and they refused to do anything about it. Myself being a manger having multiple staff and a large customer base to protect daily the way they handled the situation was frankly disguisting and when called out on it they had the audacity to say they felt threatened by us. (We wernt raising our voices at them just disputing why they wernt ringing the police) in the end we had to ring the police and physically baracade the door with our body weight from the inside to stop him from physically reaching us. We wont be returning and if i were you i wouldnt risk coming here knowing your safety is the least of their priority. And management you need to seriously overhall your policies and retrain your staff if they "arnt allowed to ring the police" over public safety concerns!

Every time I’ve been in the shop staff have been perfect- friendly, enthusiastic and Really helpful with helping to pick out things to order as there are so many good options to choose from

Food is delicious and I always have to get the milkshake when I go in as they taste so good.

Although the food is generally very good, I have had two occasions where another customer's order was delivered to me. Wrong order twice causing me stress and frustration when trying to solve the problem as it was always unsuccessful. It’s a shame but I can’t recommend it for delivery anymore.

We went for dinner here after a busy day at Alton Towers with our toddler. It was easy to find parking outside. When placing our order, we were given recommendations of things to try from the menu as there was so much choice. The food came out quite quickly and we were not disappointed. The food was fresh, hot and absolutely delicious. We ordered a dirty burger, an original burger, chicken loaded fries, chicken bites meal for our toddler, a milkshake, and a dessert with croissant and toppings. The portion size was fantastic considering we hadn't much all day and it tasted amazing. The atmosphere in the store was chilled and relaxing, parking was not an issue and the customer service was impeccable. Really friendly, and helpful. Have been wanting to try this place for a while as seen on social media - we were down from Scotland. Definitely need to open a Smash on Glasgow!

I wish I continued my fast. It was the worst meal I’ve eaten since primary school dinners. I looked outside the window & noticed that even the homeless man was eating better than me. I felt ashamed to even offer him the food.

Food was amazing 🤩 everything was very fresh and the customer service was bang on!

Very clean environment, I was served by Seb who was very quick with his service, very polite and came over to check on us once we had our food. He gave us the option to have our drinks before our food arrived and had them made nice and quick for us :-)

I was served by Seb, who had great customer service. Serving us with a smile on his face. The food was ordered and served in the matter of minutes. Which Seb then kindly asked us how the food was and how we were getting on. The place is very clean and has a great atmosphere.

Overall a good addition to burslem. Their burgers are good, but I wish they did a meal option so I don't have to buy the chips and drinks individually. The Sundaes are amazing too 👌 I only wish they were open half an hour later!

15 minutes from order to collection, that's pretty rapid! I wouldn't class myself as a foodie but I like what I like. Second time getting food from here. 1st time was a brisket burger which was beautiful! Never had a Brisket before but it was amazing, meat was tender and very flavoursome. Second time I got the dirty burger after one of the reviewers recommended. It was again beautiful! The chicken and Beef managed to work really well together, the sauces and toppings were amazing. Portion size was generous and for the price, its great value. Maybe this is because I'm used to London prices? Definitely coming back.

Great food, very clean. Burgers are dove just right 👌🏾 Good service.

My meal was lovely I had the wing sharer the only things is it didn’t say nothing about them being spicy,my dads burger was cold but apart from that the meal was lovely and the staff were kind

Mrs is at work wasn't sure what to do for tea for me and my son. Decided to go to smash on Trent. Honestly one of the best burgers I've ever had, I know that sounds over the top but man it was deadly in a really good way. Staff are rate nice too, dead friendly and helpful. If your hungry and what a ride on the taste buds most definitely go to smash on Trent.

Amazing food! Had the cheeseburger loaded fries with the cheese dog wrap, everything slapped! Lovely place, and the staff were great, even upgraded my drink!!! 10/10 would recommend

Food was incredible, everything tasted fresh and portions were massive!

They don’t mess when is to talk about quality, everything perfect

great food, great milkshakes 10/10

Top notch food, really good staff and really nice place to eat.

Foods great amazing staff members very clean would highly recommend

Fantastic food great quality staff very nice and helpful very clean highly recommended

ABSOLUTELY AMAZING, gave me free pickles because i was the last costumer. burger was fab and was only the second time having it x

Tasty food, really good service and reasonably priced! We ordered Philly Wrap and Spicy Dog, kids cheeseburger meal - we all really enjoyed and will be back again 👍

Great food, for a decent price. Move out away five guys. Those loaded truffle chicken fries was everything!

Most tastiest burger I've ever had

It was a good atmosphere as soon as you get in and the food was so good.

Very bad food I found hair in the food and very cold this mess must be closed.

First time here ,customer service is on point as well as the food will be coming back again

One of the best burgers I’ve ever had thank you very much

Brilliant service friendly staff food was amazing highly recommend to go and try it

Sit in trying Smash for the first from the Burslem branch and it doesn’t disappoint! Staff were super lovely and friendly, the food was quick, hot and as always delicious. Good job on the new place, plenty of seating inside too.

Excellent burgers 🍔 top class quality & the milk shakes are to die for will definitely be visiting again , highly recommended 👌

This is the best thing to happen to burslem something new and not the same as everything else the smash burgers are very juicy and the skin on fries crispy and the lotus biscoff milkshake are too die for would definitely order again and recommend anyone and everyone to try

Beautiful to sit in, nice and chilled, food is delicious, never had any issues with a variety of dishes their was a party of us, staff are always pleasant and helpful, and very clean inside x

Fantastic Food! Will definitely be a regular here.

The food was AMAZING. I normally don't have mac and cheese out as I find it bland and lacking in flavour, but here it was amazing, full of flavour. I also LOVED their Philli cheese steak fries. Everything we ordered was on point. I Will definitely be going back for more.