Shells Scoops in North Ayrshire

Got the 2 for £10 sundaes online. I really enjoyed the white chocolate blondea sundaes and my friend said her sundaes was good aswell. Really nice ice cream. The driver was lovely as always, he goes the extra mile to bring the order to my door instead of the front entrance. Always smiling! Absolutely recommend this place!

Staff were lovely, a little secret place to sit in the sun and eat ice cream. Will definitely be going back.

Lovely cakes and friendly staff

As per previous post within last 30 mins, I managed to get through on telephone on the 74th call and spoke to what can only be a young girl, I asked to speak to someone in charge she stated she wld get her team leader then the call was ended, clearly not interested in customer service will nvr shop here again

This place is so good I got a lotus biscoff milkshake and what can I say it was amazing definitely go there and I also got a kinder bueno cake and pancakes and it was bussin please try it the only thing is that it takes a long to to get it delivered so I would recommend just to go and pick it up and is also very cheap

Ordered a Birthday cake at short notice. There was an excellent choice of flavours toppings and fillings. Was delighted with the end result. The cake looked stunning and tasted delicious. It went down a storm with the 11 guests at my sister's 60th Birthday meal. Well done shells, scoops and shakes!

Ordered 2 desserts 13quid, rotten. Mold in slushy machine, empty juice laying everywhere, rubbish laying everywhere. How does this place pass HSE checks I don't know. Wish I went to the other ice cream place at the harbour.

Tried Oreo and vanilla with white chocolate sauces and it was amazing I’d defo recommend the price for it was only £4.40!

The pancakes are soo good me and my mate came in today for 2 pancakes and we came back again just for more of them because they’re so good!

Not good. £6.50 for a small sundae & donut balls that were clearly just cupcakes bought from elsewhere - could see the lines from the wrapper.

Ordered cookie dough which was just shop bought cookies, which we heated up and just fell apart. On the website it gives you option for cheesecake as a topping, had a call to say that it wasn't. Took flakes as an alternative, which were small and tasted out of date. Ice cream pretty much the same, said milky bar but apart from the smallest pieces you wouldn't know, more like ice scraped from the freezer. Only nice thing was the chocolate dipping sauce which I assume was Nutella so can't go wrong and the delivery was quick - course it was, not much to prepare. Had to bin and get a Vanilla Joe's. Now I am satisfied but sadly not from here. Disappointed that one star is the lowest you can give. Won't order again!!!

When we walked outside and tasted it we dropped our ice-creams in the next bin. They both were very grainy and tasted of the freezer. There were many big tubs in the counter, most with a few servings left in the bottom. We’re not experts but it would seem the ice cream has been kept for too long and likely been partly melted and re-frozen.

Excellent choice from coffee to milkshakes waffles pancakes ice cream and fabulous cakes for any occasion

Service excellent. Food beautiful. I get cakes made here and are always lovely. Coffee great ! X

This place is great for the weans so many different flavours of icecream, cakes,sweets spot on

Friendly staff and good choice of flavours.

Yesterday I ordered the pancakes as I knew that on Tuesday's pancakes are half price as its advertised at the front of the shop, which the women proceeded to charge me full price for I also ordered the bubble drink and the straws that are provided are far too small, as a result instead of popping the boba in your mouth it pops in the straw so you just get a weird sack of skin in your mouth. I ordered the medium size which my cup was only about halfway filled up. The place its self is also a dump with paper work spread all over a table inside. I was really looking forward to going as I've seen in advertised on snapchat which honestly makes the place seem far better than what it is.

Staff is really friendly even during covid-19, There is a wide variety of delicous looking snacks to choose from and I will be coming again!

Waited over an hour and the girl called to say that there was no mango sorbet milkshake, very poor service

Lovely ice cream, at great quality prices and nice people does scotcard

I’m sorry I payed over 13 pounds for 2 desserts one being a cookie dough and another being an Easter egg sundae with churros and ice cream and the standard from both are ridiculous and I don’t know where to start to explain my problems here I arrived at the front door abs the ladies seen me and took about 5 min for a college to acknowledge me then when we were given our desserts it was given with no cutlery ,the cookie dough was all hard and hardly eatable and the ice cream from the sundae was was pre made in advance therefore it’s been lying there a few days and lost it’s flavour I’m sorry but will no be back at this establishment as we went to this instead of vanilla joes because of the queue but now I would rather wait

Five out of five, first class, enjoyed by all the family! I also loved coming in here pre-pandemic for ice-cream with waffles or pancakes, they always had my favourite sauces/toppings and I hope to come back to the shop very soon!

Where do i even start, i ordered online, got a bubblegum cheesecake for myself and a school dinner sponge for myself, a milkshake for myself and milkshakes for my family, and the absolute sweethearts gave me an extra slice of cake for free, how sweet! it really made my day and reminds me why Shell's is the best desert shop in ayrshire

Thank You for making my 40th birthday cake. It was absolutely stunning. It was actually nicer than my wedding cake. It tasted amazing too.

This place has certainly went downhill, we wish we hadn't bothered. We waited almost 2 hours for our delivery, we called every 30 mins to ask where it was and we were told it's was on it's way every time which was a complete lie! Why not be honest and say we are extremely busy it will be another 30 mins etc? When it did arrive the delivery driver said he was sorry about our wait but it was freezing cold and our extra sauce was missing which cost 60p extra. When we complained they said it was my fault not theres. And if I had a complaint I should contact the shop manager. They didn't even give me the managers name or anything? Appalling service and I will never be back! P.s. never even got my refund they promised.

Avoid! Appalling service, order was wrong, 2 hours delivery wait and no refund as promised. We will never return!

My granddaughter had to cancel her birthday plans due to having to self isolate . Ordered her some treats from her and they put a message card and a happy birthday sticker on her ice cream she was delighted thank you so much for making a birthday girls day a lot better

Got 27 quid worth of cakes ,cheese cake, donuts, ice cream and brownies and most of it went in the bin. My order was wrong for a start then the cakes were so so dry and just yuck the donuts were not even edable there were little rocks i couldn't get a spoon through them, the brownie didn't taste anything like a good chocolate brownie it just tasted like a bit of sponge cake. The ice cream wasn't great either just really disappointed. Heard great things about this place but it was a complete waste of money the only thing good was the little pots of chocolate dipping sauce it tasted like nutella.

Awesome icecream and lovely lady serving

I have went back to the Saltcoats shop once hoping for better service. My younger sister and her friends have also been and they received even worse service. On my sisters experience - there was a young girl and an older man working. The pink tape on the floor was marking where to stand. My sister pointed it out to her friend who was about to step forward and said “stay behind the pink tape”. The man leaned over the counter and said in a deep (put-on) voice “stay behind the pink tape”. This was clearly a joke to him as he laughed and walked away but I really don’t see the funny side considering these were only young girls? Since he was wearing a mask it would have been difficult to judge if he was joking or not. I believe the man needs some customer service training. The girl working was helpful and kind to them. When I went the other night, there was two girls working behind the counter and a woman in the corner of the room taking up table space. The girls serving were lovely and extremely helpful - they could recommend products and were happy and cheery. The older woman - who I’m sure is actually the boss!! - was making annoyed comments at her printer and swore multiple times. She was clearly working on something for the business but was taking up an entire table which could have been used for customers. I was contemplating sitting in but I decided against it as she vibe from said woman was shocking. Young children go to Shells, as they are the target market, so maybe this should be looked into and portraying the “happy” brand should be a priority. I noticed online that the business is open until 10 at night. I really don’t understand why people are ordering goods at that time and how the manager is allowing young girls to be closing the shop without someone in senior management there? The irvine shop is completely different as it’s in the centre of town but the saltcoats one is in a side street which could make it dangerous. This business has so much potential but it seems the senior members of staff are letting it down so much.

I ordered afternoon tea for 3 which cost 30 pounds... Very very disappointed. 4 thin fingers of bread with ham or cheese between them (probably used 2 slices of bread for them all) a scone which was raw in the middle. Cheap wee sausage rolls (4) and some sad looking cupcakes. The only thing which equalled 3 was the cheesecake which I believe was "OK". All in all it wasn't worth the money and we'll go elsewhere in future

Terrible service didn't have what I ordered at 8.00pm and substitute didn't arrive till 10pm so had a very unhappy and tired daughter .The girl on the phone and delivery driver also very cheeky about the matter will never use again!!!!!(saltcoats store)

Terrible service didn't have what I ordered at 8.00pm and substitute didn't arrive till 10pm so had a very unhappy and tired daughter .The girl on the phone and delivery driver also very cheeky about the matter will never use again!!!!!(saltcoats store)

Went to the Saltcoats shop and purchased a slice of the Old School Cake. This is my favourite and I would always recommend. However, the cake seemed to have a wet line running through it where the cake was undercooked and the icing popped off quite easily. The icing popping off showed it had been sitting there for a few days. It wasn’t a major deal as it still tasted nice but it was clear it was of the usual standard. Maybe a different baker or maybe a bad batch? Unsure if I’ll be back as I was really put off

Extremely bad customer service from an older lady with blonde hair. She gave me extremely bad looks and NO manners. She had to ask me multiple times what I wanted even though it was one item and she struggled to find the ice cream. Prices are too high for the bad service I received and the amount of food I got. Wont be coming back here, will try the saltcoats shop, hopefully it's better!!!!!

Love a wee treat with the kids this is the ideal place, lovely staff and great flavours and sweets available

I have just purchased a £13 order from shells that not only took over and hour and half to actually arrive it also is a minimum of £12.50 to get delivery! APPALLING!!!! my desserts were cold and my milkshake wasn’t even blended properly , I asked for cream on the milkshake and didn’t receive any! I phoned to ask how long my order would be and it took four different calls for them to answer which can be understandable expect when waiting over and hour and a half! It’s not the first time that it’s happened, more than 3 times I’ve had to phone and ask after waiting a ridiculous time. Not a happy customer and do not recommend!

Went in to saltcoats store as was in area, was served by a blonde girl, attitude was terrible, felt as if she could not be bothered to be there, forgot our order ore more than two occasions, making snide comments to her workmates when facing away, when receiving our snacks my knife was dirty and unable to be used, upon complaining about it I was met with a sigh and forced apology. This was my first time visiting shells and can assure you it will be my last.

Great ice cream shop and friendly staff and plenty to choose from if anything there’s too much ! Never been disappointed yet.

Got a delivery from here yesterday and the ice cream was amazing as always. Plenty of choices to choose from and delivery was quick. Highly recommend!

Excellent range of ice creams and cakes. Friendly staff.

Excellent range of ice creams friendly staff

Nice little ice cream parlour in Irvine. Great waffles that are served nice and hot. Good range of coffee and cake and the perfect wee place to sit in on a rainy day with the kids.

Great icecream and friendly staff

Always delicious treats and great service

Friendly hard working wee scoops fam.. x

My daughters got a loyalty card for the place.

Delicious icecream and I invented a new option of adding blue bubbles to my Scottish tablet & Daim icecream tub.

Vanilla Joe's has nothing to worry about.

Great ice cream and quick service

Got the wee one an ice cream here and I was amazed at the amount of options available here, its was great even tempted me, not an easy thing to do, would highly recommend.

Overall not a bad Ice cream shop. Good selection of Ice Creams. With friendly staff. The only thing that stops me giving it 5 stars is the decor of the place. It looks a little grubby and could do with a face lift especially given it's centre of town location. It's not really a place I would like to sit in and eat and would always take away.

Love this place so much staff are lovely and so friendly never out the shop 😍 plus over 42 different flavours of ice cream

Service lovely like the ice cream

Good value, I go here once a week with my son.

An amazing service and food was delish.

Luv the vast choice of unusual produce...branch out...u will succeed. Hope to see this in your future. 😊

Amazing choice of delicious treats. Friendly service. Would highly recommend.

Being going here for while but on saturday night it took 2 hours for my delivery to arrive and when we finally got it, it wasnt the flavours we had asked for, very disappointed as it is usually excellent service. Puts me off ordering a delivery again.

Friendly service. Lovely Ice cream.

melted ice cream. cold pancakes sauce all over box. found a hair on pancakes. whole lot went in bin. disappointed and disgusted

Love shells! Something for everyone they even have vegan ice cream my little boy with a dairy allergy can have. Staff are so friendly and we love going there.

Absolute yaaaaas on every level. Massive selection of flavours. Utter mouth gold for all.

Brilliant staff brilliant ice cream everything is brilliant if I could have given them 10 I would have

Great munchy place . Great service. Go here alot

Kids love going here. Loads of ice cream to choose from. Different cakes, sweets, toppings etc. Good value for money too.

Just got a bubble juice and Nutella krep it was under cooked and bubble juice was ok the only thing is the bubbles we're discussing

Live this wee place Right in the centre of town Friendly staff Great choice if ice cream, milkshakes and desserts Good value too Been loads of times and will definitely be back And not just with the kids

Awesome! So worth a visit! Huge range of ice cream and other things like cake. Reasonably priced and never been disappointed with anything!

Great place for kids very friendly stafd

very bad service, now have food poisoning

It's the best place in Irvine staff are brilliant ice cream is out of this world coffee is the best in the whole Ayrshire north South East and West. I'm giving them 100%.

Lovely wee place, crepes were delicious and don't get me started on the slush. Would highly recommend!

Popped in with a few kids today. The staff are friendly, great selection of ice-creams, slushes, cakes and shakes. Really good value to, had expected it to be much more expensive.

2hrs 10 mins and 3 phone calls later for delivery to arrive, order was wrong in which left us greatly disappointed after we had a fantastic Chinese meal and decided to go here for dessert never again ruined our date night completely first time customer and that will be the last

Thanks very much for the great time my girl and her friends had for a birthday treat. They all loved their ice cream sundaes and especially the huge cookie covered in nutella treats. Staff were all friendly and couldn't do any more for us x

Fantastic choice of ice cream and the crepes are amazing. Staff are always so helpful and friendly as is the owner. Well done guys the best customer service by far.

ordered at 08:10 and did not receive my order until 10:20 my waffle was freezing and my milkshake was half filled in the cup also the slush puppy was melted and the ice cream was like water and not worth it for the price very disappointing as I love it here

Best tasting and biggest range of Ice cream. The crepes and waffles are nice too.

Delivery was fast ( before planned delivery time) , we ordered some ice creams , slush , belgian waffle and bubble juice . Portions of ice cream was average , we expected them to use some special boxes for transport but ice creams were melted ( taste was ok ) . Slush was melted as well ( taste was ... wasn’t good) My daughter really wanted to try Belgian Waffle because she really likes it , but it wasn’t Belgian waffle... dough was uncooked and “waffle” was hard and it doesn’t tasted like waffle. I’m really sorry to leave review like this but that’s true ... but we understand sometimes something goes wrong... and we will try again .

Always loved visiting with kids

Not the cheapest but quality comes at a price and def worth a try if treating urself or others and worth trying different items that would normally appeal

We have had 2 deliveries from here now and the ice cream is so delicious, I love the ferrero ice cream, we have also tried the cookie dough and brownie with ice cream which were lovely too, they have a good selection on there menu and service is always great with fast delivery, we will be ordering more soon!

Flavour of ice cream is good, staff are not manned well when talking to each other, got a milkshake and halfway through drinking it, I couldn’t drink anymore due to the paper straw mushing up in the cup...won’t be back as staff made you feel awkward and straws aren’t any good.

The ice cream is nice but not worth the portions sizes

Nice little place, always very welcoming

I go here often and love how the make fresh cakes and treats love there slushes and love how friendly they are to make it better if u could have a random pick and mic for like 20p or more or less x u can use swipe cards here

Great place to take kids and great coffee amazing cakes lush

Lovely wee place with mass amounts of choice

Love their ice cream Irvine answer too NARDINIS

Go here quite a bit, love the milkshakes, definitely need to try them if passing by

The staff are friendly and they have so many different shots you can have in your lattes 👍

They don't take orders over phone just eat shuts early than it should 👎

Fantastic place for children and adults 😆 massive selection and friendly staff

Great choice of ice cream and not expensive at all , choice or topping & sauce for free too . Top class all round .

When I die, please lord, let me spend eternity here instead of your place

Best on the town for service and variety

Excellent choice of ice creams, staff friendly and helpful.

Superb service and products beautiful every time... keep up the good work... best of luck...pay them a visit and do yourself a favour. then pass the word!!

My daughter treated us to a delivery from here. We had a sundae each. The were really tasty however a bit expensive for me