Shakes n cakes in Aberdeen City

Very nice place. Kids liked. Tasty and fresh food.

very tasty, great service🥰🥰🥰amazing

My biscoff crepe was delicious & my friend had a mint choc chip waffle cone with marshmallows, a flake & biscoff sauce & said it was the best ice cream he had ever tasted

Found on Google, never knew it was there, I must have driven past It a hundred times, really lovely little ice cream parlour, my youngest had a Knickerbocker Glory and loved it I had an ice cream milkshake, what a treat, will definitely be back again. Richard

Services are so fast and professional

Massive portion and very tasty 😀 definitely come back soon ☺️💪

Lovely desserts and fast service, decent prices too. Can sometimes feel a bit cold inside though with delivery drivers constantly coming in.

Delicious food and great staff!!

Really yummy food and friendly staff!

So good was delicious,but when I made an order I asked for 2 “house specials”2 drinks,and didn’t noticed the final price They bring 1 food and 2 drinks,so another person left without food and we can’t wait longer

The best dessert shop in Aberdeen. Very friendly and helpful staff. Clean place and very child friendly. Would 100% recommend them. They have gluten free and vegan desserts.

Lovely desserts and paninis. Would definitely recommend.

I cant rate the staff or the restaurant. We ordered the fudge cake and what arrived was a tray bake that was dry and not fudgey. Would not rate.

Only place open for a late night delivery to an airport hotel and didn't disappoint. Food arrived sooner than expected with a friendly driver. Milkshakes are particularly good.

The staff are lovely. We were served pretty fast and plenty of space inside! We often meet with friends at this branch and found the place clean and bright! Kids enjoy a weekly treat here and we will definitely be back!

Nice place for desserts , great services by the staffs ..

Wanna experience dhiarria? Want to dirty up your white throne? Go ahead, eat at this place. You will get a premium, Prestine food poisoning! I love the rest of chistmas, such an adventure! A good lesson to just never order anything from here.

Very cool place, delicious desserts and wonderful staff. I recommend.

Visited this for the first time, the members of staff working as very lovely and warm to interact with. They are happy to give you recommendations if you are unsure on what to order. The food was bought to us very fast which is nice, and tables and chairs were clean. Food was very tasty, very sweet and filling. I would say that without a tea or some kind of drink it would be hard to eat everything that you order. Nevertheless, we enjoyed the food as it was made well and delicious, however I think we will be more careful with portion sizes as they are very filling and it’s hard to finish your food. Presentation of food was very beautiful.

Loved the ambience and the food was cherry on top it was fantastic great service by the workers especially the one with glasses assisted me with the order since I was not sure in what to order hats off to him and conclusion would visit again .

Food is very tasty... I ordered shakes n cakes special waffle it was very good 👍

Amazing service and friendly staff

Great communication and fast delivery 🙂 Delicious food

Order is wrong every time, on two previous occasions they gave us the wrong order. The last time they missed one of the items, I called them to let them know, they said they would send it out within 30 minutes. It was over an hour and a half. The guy turned up to deliver it and wanted paid again (already paid £40 for 4 items), he was too thick to understand I'd already paid and wanted £40 for one cookie dough, had to call again to explain. Told them how bad their customer service was and their answer was that they were really busy. Won't be back.

If you like real ice cream… Do not visit this place. Found a 5p piece inside my 2 scoop purchase which was rather unpleasant. It sells soft serve (Mr Whippy) style decorated as real ice cream. A total rip off and very unhygienic by my findings

I just bought 4 milkshakes and because of cheap cups I drop them just in fron of car. Cups are to soft and it is hard to hold it. Cup holder doesnt help. Absolutly cheap cups make me feel that I will not buy anything elese in there. Two stars just because everything tastw good

Very nice staff and lovely food. Recommended

Took over an hour for delivery to arrive. My pancake was freezing cold and all mushed up. Never again

Can’t give zero stars placed an order and have been waiting well over an hour phoned shop was told order on the way even though store was closed so clearly lies. Happy enough to take peoples money but not give refunds for orders not received customer service skills are disgusting and non existent in this place. Can’t even answer where my order went to will avoid in the future when I need a sugar craving

Absolutely disgusting treatment from delivery staff at shakes n cakes, opened to door to the man complaining, saying "dont order after 11:30pm" we ordered well before then. He didnt say thank you or anything just opened to door to him being rude. Safe to say i will be telling my friends and family about this incident and this company will never be ordered from again. Horrible.

Nice desserts. Kids loved the smartie sundae. Would be 5 stars but the tables were a bit sticky/dirty from previous customer, should be giving them a quick wipe between customers. Also slightly overpriced we paid about £33/34 for 2 adults and 2 kids to have a sundae each and 2 pots of sweets for the kids.

Ohhh man their desserts are sooo delicious. Could eat it every day 😋

Ordered a nuttella waffle at20.20 said that it would be delivered at 21.30 so at 22.30 phoned the shop and was told by a girl called margarita that she would phone the driver but she did not mute me so the driver says that he has not delivered to the address she gave him so she comes back to me and says that she can not get the driver on the phone well of course I say you forgot to mute me and you are lying she gets all flustered and takes my number and the manager will call me it is now 22.55 and still no news i will go in tomorrow i would not use this place again if it was the last shop on earth service is terrible

Unreliable with appalling customer service . Delivery took in excess of 1hour ten minutes when we were advised it should have been half an hour. Delivery never arrived, phoned the driver and restaurant, to which we got shouted at down the phone and was advised our address was “confusing”. The drivers were lazy and couldn’t be bothered looking up the alleyway to our front door. Restaurant refused to refund us even though it was their fault that the delivery never arrived.

Sorry was a 5 star review but now it's 15 pounds before they deliver and I'm on the same road it's still the best banoffe ice cream but not paying that amount to deliver cuz it's already expensive anyway

I was ordering at this restaurant, I waited for over 2 hours without any news about the delay. I didn't know if my order would arrive at all, nobody tried to contact me. Finally the food came cold and stale. Unfortunately, I do not recommend it.

Missing items and wrong juice. Tried to call but not joy

Friendly service and very helpful, great ice cream and sundaes, I had a strawberry sundae and thoroughly enjoyed it,the grandchildren love the place because the selection of toppings they can have

Место супер, нам все понравилось.

My wife decided to treat my son and niece to an ice cream today. Unfortunately, the proprietor or person serving was very rude and discourteous. My recommendation, go somewhere else. Manners cost nothing.

I often eat from this place...Very nice and delicious dessert.. would have given 5 stars if the staff was a bit nicer sometimes... However it looks this have change with staff being more helpfull..

Quick service, fresh waffles and fruits every single time I’ve been in. Absolutely love!

The cookie dough cost me 6.95 for a tiny portion that was less than 1cm thick and the ice cream portion was half the size of the others who ordered the same thing, just disappointed

Very friendly staff and prompt service.

Their stuff is usually good, however I just ordered something (Nutella waffle) to take away. On the menu posted outside their store, it said it came with 'succulent strawberries' and nutella, however when I got home all it had was tons of Nutella sauce. I get strawberries for a reason to cut through the sweetness and without it, I was left with too much nutella with every spoonful. Hopefully this is brought to the awareness of the staff.

Shocking service ordered a few times and was only a crep and a waffle and around 4 hrs for it to arrive after phoning them up asking for a refund I was told it was just sent out and was also greeted unprofessionally and then after being told it was out for delivery it had to wait a further 1hr on top of this I had paid for extras that wasn't even added onto my order.

I came in tonight to order food. The service was VERY rude. Right after I came in the cashier asked me if I’m going to order anything or just stand there. I couldn’t focus on anything he was saying due to the music in the background being loud and staff shouting over each other. The service doesn’t even deserve one star. I’ll make sure not to go there ever again.

Do not order from here Second time I have had wrong order before closing so I couldn’t get it fixed, instead of calling the number I left to arrange a different order if they were out of stock. Hair in ice cream also

Customer Service seems to be lacking in a member of staff. She was rather rude. Not sure if it was intended or not, but should definitely improve customer service training.

Its so yummy,and has a great selection of deserts and icecream.And there's a yummy hot dogs available. x

Clothes smell of oil/cooking when you come out

Really poor housekeeping and rude staff, place was literally empty yet none of the tables were tidied up, when told the staff they said to find a different table yet there were none cleaned and plates were lying almost on every table! Highly not recommend this particular branch..

The staff member that served me and family was down right rude and arrogant. She clearly needs re-trained in her customer service skills. The impression she gave out straight away is that she didnt want to be there, which is not very inviting for customers. I come over from Belfast to stay with family every couple of months and have never had any issues with shops taking my money. I handed the young girl a £20 note, which was Great British Sterling. The young girl look disgusted when I handed her it and handed me it straight back saying that she couldn't accept it (I can only presume it was because it was not a Scottish note) when I asked why, she said we just dont. Not only did I feel humiliated but this is also completely unacceptable. It was sterling note which was great british tender so there was no reason for her not to accept it. She did not even bother to ask anyone or check with a manager just refused to take my money. To make matters worse, when my cousin went to pay for his, the card machine was not reading his card (was not due to insufficient funds or incorrect pin) and when he asked her to try again she refused. Yes the food was lovely, but thanks to the service of your staff I will not be back again.

Very nice food. And amazing customer service. 🤗

Nice for a good dessert or savory meal that's available on menu. Good selection of different types of desserts. Very tasty milkshakes, helpful staff and nice atmosphere.

No cakes only portions bit misleading but taste is good

No cakes at all. Very disappointed

Pretty fine, but over the top with the prices.

Assistants were easy to deal with

The ice cream and Cakes are nice with a good selection of both. Staff are friendly and welcoming. There is also a seating area. But very limited parking.

It was Ok but I've had better that's why just 4 stars

Food great cheap and good crack with the owner try the soups

Rude behaviour. They don’t even deserve the one star review. Management seem to think this is acceptable behaviour to treat customers with disrespect unable to count the correct change.

Bardzo dobre wyroby cukiernicze

Don't even deserve the one star review, took my partner to shakes and cakes great northern road first time there you pay for you're before you get served the food the attitude was negative when we sat down from staff who served us like they couldn't be bothered with us. Asked my partner repeatidly what the problem was? She only asked where the menu for panini's was.. we just hadn't noticed it on the menu and asked for it to be pointed out. Anyway went to order. Gave staff on till a £20 note and she gave me the wrong change so I questioned it and she said I was a liar (prejudices reaction) she needed to phone her boss check the till and check the camera's. How embarrassing for her I was right. She sat and coubted every penny in the till. No apology attitude still appalling. I was given just my correct change.My critisim is Shouldn't be working one till if you can't count and should show the paying public some respect and not come to prejudice presumptions . NO APOLOGY. NO CHANGE IN ATTITUDE. BUT SHE NEARLY HAD A FAT TIP IN HER POCKET BETTER £16 from a £4 meal LUCK NEXT TIME. NOT THAT ID COME BACK! The food we ordered panini where greasy oily not no taste just a horrible experience. This place was hyped to us by friends and family and I wouldn't recommend it. Wouldn't even rate this place 1 star.

Great selection of ice cream the milkshakes are beautiful

Love visiting Shakes 'n' Cakes. Amazing desserts.

Stood in the shop for 5 minutes while three people were behind the counter, no one in the shop except us but they still decided to ignore us and carry on with whatever they were doing.

Amazing desserts 10/10 - the hot cookie is definitely my favourite! 😍

Friendly staff, something for everyone

Way too expensive for bland ice cream

Amazing big puddings that you can't get anywhere else

The store on great northern road is never open during the day!! We used to go in after school (3pm) but now it is never open before 4/5pm!! No one will hang about for an hour just to have mediocre ice cream and god awful service!! The lassie with dark hair is downright rude to everyone!! We find it better all round to jump on a bus and go to another Ice cream shop where they welcome your service and are very pleasent

Brilliant, great cakes and ice cream!

Was really good here,yummy food and good service

Great place for that extra sweet dessert. Lots of choice, ice cream, pancakes, waffles, cake and more. Kids love it, plenty of inside seating and the option to take away. Friendly and patient staff, helpful if you have kids as sometimes it takes them a long time to choose! 😁 They also do a collector card if you go in often, get a free dessert.

Staff are a bit hostile. But food is amazing here. So tasty and delicious . Once a month treat as its expensive but very yummy.

Good food, service is a bit questionable.

First time there and was very impressed will definitely be back

There milk shakes are top are Really fine but there cakes looks too sweet

I love the food there, especially the cookie dough but only for an occasional treat as couldn't afford to visit regularly

Tasty Ice cream. Staff should be friendly and helpful to customers.

Very tasty and lots to choose from!

When I asked for a second spoon so that my son and his wife could share their ice cream, the server became annoyed. I ordered a crepe and ice cream, and was given a fork. When I asked for a spoon, the server again became angry and assured me that everybody uses a fork to eat ice cream. What should have been a lovely treat turned into a very unpleasant and disappointing experience. The crepe was hot and delicious, but was topped in so much nutella that it was sickly sweet. We will not be going back any time soon. Nice place, lovely menu but the server from hell who will destroy that business.

What a sensational experience, a delightful relaxed environment to enjoy amazing deserts freshly prepared and not horrifically expensive.

normally very good but this time I got a caked Alaska cake and I got like no cake whatsoever and the cake that I did get was hard and the chocolate was hard too

Was really good.. if uve got a sweet tooth uve came to right place mmm something for every1.. premises at spital;hit or miss thou.. twice ive went and no ice cream? After driving all way there:(

Lactose fueled cakes and shakes café

Their deserts are unbeaten, great portion sizes etc. Their savoury food on the other hand isn't the best.

Nice and tasty. Enjoyed Waffles with ice cream!

Good choice of product, can seem a bit pricey but, then again everything is nowadays

Yummy but only occasional treat.

Got order wrong and portions were small.

Good selection of deserts. Delivery offered. A little cold inside when sitting in.

It was really good and very filling, just the place if you have a sweet tooth like me 😀👍

Had a milkshake was very good friendly helpful staff

Lovely desserts and quick friendly service

Milkshake was brilliantly delicious🤤 it was more expensive than a milkshake from let's say McDonald's, but it was sooooo gooooooooood, I bought it for my daughter and had to pinch half of it. Was that good!

Friendly staff and great service. Slightly pricey menu but many options are worth it!

A bit pricey but good place to eat. Better off buying a dessert to share