Rox Burger in Lewisham

I have been a loyal customer of Rox Burgers at their various locations for years, back when it was proudly one of the best burger spots in town, as their old sign at the new location still claims. However, after my recent visit, it’s clear that Rox is far from the high standard it once was. The experience was incredibly disappointing, and it’s painful to say, but Rox Burgers is no longer a contender for quality burgers. Rox Burgers is now tucked inside a Pan-Asian restaurant, and their once appealing burger menu has been slashed to just four options. This was already disheartening, but the real issue began when the food arrived. My burger (the On the Rox) was burnt on the outside and dry on the inside. It also came with pickles—something I can’t eat—which weren’t listed on the menu, but the onions that were supposed to be there were missing. When I raised this with the waitress, she oddly responded with, “Oh, but you asked for no jalapeños,” which had nothing to do with the issue. My fellow diners had similarly lackluster meals; their burgers were just as dry, and none lived up to Rox’s former glory. The fries were a particular low point. They tasted like they’d been cooked in old oil, with an unpleasant fishy aftertaste, which completely ruined them. Bizarrely, they were served with soy sauce instead of ketchup or mayo. When we asked for ketchup, it never arrived. The service was equally disappointing. When one of my companions wanted a second glass of wine, we flagged down a staff member who told us we had to ask the waitress instead of helping us himself. Despite the restaurant being practically empty, it took almost 20 minutes just to get a glass of wine. Throughout the evening, it became more and more obvious that the staff wanted us gone. They started cleaning up outside, moving tables and chairs, and even turned the “open” sign to “closed” before 9 p.m., despite the restaurant’s posted closing time being 10 p.m. This made for an awkward and uncomfortable atmosphere, adding to an already frustrating experience. All in all, the quality of both the food and service at Rox has dropped dramatically. What used to be one of the best burgers in town has become a subpar, uncomfortable dining experience. I’m genuinely relieved we used a Groupon voucher to discover this decline because if we had paid full price, I would have been furious. In all honesty, even with a voucher, you’re probably better off grabbing a burger from a fast-food joint. At least there, you know what you’re getting, and the quality is consistent. Rox Burgers, sadly, is a shadow of what it once was.

I have been a loyal customer of Rox Burgers at their various locations for years, back when it was proudly one of the best burger spots in town, as their old sign at the new location still claims. However, after my recent visit, it’s clear that Rox is far from the high standard it once was. The experience was incredibly disappointing, and it’s painful to say, but Rox Burgers is no longer a contender for quality burgers. Rox Burgers is now tucked inside a Pan-Asian restaurant, and their once appealing burger menu has been slashed to just four options. This was already disheartening, but the real issue began when the food arrived. My burger (the On the Rox) was burnt on the outside and dry on the inside. It also came with pickles—something I can’t eat—which weren’t listed on the menu, but the onions that were supposed to be there were missing. When I raised this with the waitress, she oddly responded with, “Oh, but you asked for no jalapeños,” which had nothing to do with the issue. My fellow diners had similarly lackluster meals; their burgers were just as dry, and none lived up to Rox’s former glory. The fries were a particular low point. They tasted like they’d been cooked in old oil, with an unpleasant fishy aftertaste, which completely ruined them. Bizarrely, they were served with soy sauce instead of ketchup or mayo. When we asked for ketchup, it never arrived. The service was equally disappointing. When one of my companions wanted a second glass of wine, we flagged down a staff member who told us we had to ask the waitress instead of helping us himself. Despite the restaurant being practically empty, it took almost 20 minutes just to get a glass of wine. Throughout the evening, it became more and more obvious that the staff wanted us gone. They started cleaning up outside, moving tables and chairs, and even turned the “open” sign to “closed” before 9 p.m., despite the restaurant’s posted closing time being 10 p.m. This made for an awkward and uncomfortable atmosphere, adding to an already frustrating experience. All in all, the quality of both the food and service at Rox has dropped dramatically. What used to be one of the best burgers in town has become a subpar, uncomfortable dining experience. I’m genuinely relieved we used a Groupon voucher to discover this decline because if we had paid full price, I would have been furious. In all honesty, even with a voucher, you’re probably better off grabbing a burger from a fast-food joint. At least there, you know what you’re getting, and the quality is consistent. Rox Burgers, sadly, is a shadow of what it once was.

Great food, great staff and also great food.

Great food, great staff and also great food.

Visited Rox Burger yesterday and we were greeted with a warm and friendly person named Simral. She seated us and also assisted with a fan due to the heat. The food came quickly and the burgers were delicious! Everything on point. 👌 Looks more to be a sushi restaurant but will definitely recommend.

Have had to call the business today at gone past 11pm as they've had a party on all night with music that can be heard in the apartments above. No due care for their neighbours in what is a residential development. What they also forget is that due to the cladding works, lots of sound proofing has been removed so that all surrounding buildings can hear this music to excessive levels. Sadly, not the first time. If you want to run a late night club, maybe you should be at a city location not a quiet-in-the-evening residential development (one that has only one other cafe, which closes late afternoon!)

"I really enjoy the location,great food and excellent customers service

We had a delicious meal at Rox Burger and Kawagishi this evening. We had booked thinking it was solely an American/burger menu but were pleasantly surprised to find a Japanese menu also on offer. I had some lovely tofu dashi and the best katsu curry I’ve ever had. My friend went for the waygu burger. The food was delicious. The service was excellent and food could not be faulted. The chef and staff are clearly (and rightly) enthusiastic and proud of what they offer. Only slight downside was that the customer toilet areas were a little tired and in need of a refurb, but all in all a fantastic experience.

I organised my child's birthday party at the restaurant. There were around 20of us, and the food were really good . It's highly recommended; the meal was excellent. Both the service and the presentation were excellent. Staff members were pleasant.

Came here with a friend who said this used to be the best burger joint in London... We were both dissappointed. Burgers were lackluster with very limited options, and server was clueless. Despite messing up our order they added extra charges for things we didn't receive and when we asked to have them removed he said he'd have to call the manager and just stood staring at us instead. Got fed up and paid the full amount because he wouldn't change it and we just wanted to leave. Definitely not worth an extra £15 for service charge and products we never received.

I use Just Eat to deliver from here and the burgers are the best I’ve found locally! For this reason I’ve given them top marks in all areas as an assumption. Well priced, nicely cooked and not ridiculously large. Rox Burgers are the best burgers!

Not a burger shop, but Asian. There were a few customers in the shop, the mood was totally oppressive, no music, yawning emptiness. The burger was by far the worst I've eaten in my life. Even if I go to the supermarket and buy minced meat, rolls, salad and ketchup, I can only get a better burger with ready-made products. The fries were prepared accurately, although it wouldn't hurt to change the fat in the deep fryer, as all sorts of things are fried in it on a regular basis and the fries taste accordingly.

So there's a lot to unpack here but bare with me... The place claims to be"Roxy Burgers" yet there is more Japanese cuisine and only a selection of about 4 different burgers, they even put chopsticks on the table, so yeah, definitely not a burger restaurant. The burger was small and not like the burgers I had seen in pictures previously but with a pretty hefty pricetag considering. We had chorizo in our burgers and it was basically the chorizo from those prepacked deli meat selections you get from Tesco. The chips came unsalted, with literally no table salt anywhere to apply your own. The tables were wobbly at the bottom and very sticky at the top like they hadn't been wiped clean. And the icing on the cake for when we went to go visit "the best burger in the UK" was the condiments they bring to the table, I received a price marked bottle of euroshopper basics ketchup (pricemarked at £1.35) and whilst I am not a snob, when a company pushes that they cook food with the best ingredients but can't even be bothered to hide how scrimpy they get on a bottle of sauce then I don't feel 100% convinced that I am being sold a good quality product here. The staff were lovely but I get the impression they know they're on a sinking ship as everything just felt a bit sad. I came here off of a recommendation from a friend who used to go to the higher green branch but he's defo lost credibility now 😅 Best burger in the UK? Its not even the best burger along that thames walk... It's a cafe burger with gourmet burger prices, I tell you something, I'd take Burger King over this every time and save myself a good chunk of change for some decent ketchup and table salt.

Best burgers hands down. Been buying these for a few years now - never disappoint.

I adore this place !!! Rox Burger lives up to its promise of delivering truly special burgers in a picturesque riverside setting. If you're in London and looking for an exceptional burger experience, Rox Burger should undoubtedly be on your list. It's a place where passion for food, quality, and ambiance come together to create a memorable dining adventure.

I have become a loyal customer, the best in London and the waiter and master chef Leandro is very polite, friendly and has better service, but the other rude waitress spoils the atmosphere.

The current location on google is just a takeaway address, the main Rox Burger location is: 45 River Gardens Walk, Greenwich, London, SE10 0UB. Rox burgers own website is incorrect with the address too. Shame as lost big group of customers today. Strangley Rox burger insta account has correct address.

I used to be a loyal customer of this burger place when they were at their previous location, and the experience was nothing short of fantastic. However, I'm sad to say that the magic seems to have vanished ever since they moved to their new spot. The burgers, which used to be juicy and bursting with flavor, now appear lackluster and uninspiring. The decline in quality is evident in both the taste and presentation, leaving me nostalgic for the memorable meals I once enjoyed. The change in location seems to have brought about a significant drop in the overall dining experience. The atmosphere and ambiance of the new place are sub par compared to what I remember. The previous cozy and welcoming environment has been replaced by a lack of charm and a sense of disarray. It's disheartening to witness such a remarkable decline, especially when I had held this burger place in high regard. I hope they can address these issues and recapture the essence of what made them so appealing in the first place.

I didn’t try this however, gave one star as the location is moved and the photos on maps doesn’t actually match the current location, very disappointing , we had a long drive and came based on the photos and reviews only to find a take away burger shop !!!

This place has grown on me. Definitely the best in the area!

Nice addition to the East Greenwich River front, great burgers and fries, much enjoyed milkshakes and friendly staff. Hope it goes well. Thanks.

Service was good. Liked the burger recipes with bold flavours, but its execution is not good: the beef patty was too dry.

What happened?? Back in 2020 was so good, now awful old dry buns with over cooked (when ordered rare) patties :( Left a review on Deliveroo - no reaction. Happened not once but twice…I think it’s burned out! You can do better but until then no go. Real shame.

Highly recommend - food was lovely. Will definitely be going again!

Lovely food. We all had a lovely time there. Very clean. Quick service. Would definitely recommend. Will be going back again.

Great burgers with a great view! Guys - loved my order of smoky burger and chicken wings. Welcome to the neighbourhood!

Delicious food delight full preperation , great Ambience

Great customer service , I ordered a burger it was quickly served , very tasty burger and milkshakes .the is restaurant very clean and the view is great. I have tried other places burgers and it was my first time at Rox burger and I love it the burger is juicy and tasty will definitely go again.

Not sure how they have so many reviews, they just opened. Went today and felt so disappointed! The chicken wings were cold, dry and tasted like pre packaged ready to eat chicken wings you buy in tesco. It didn't help that they also poured cold sticky sugary syrup all over them. What a shame. Most other restaurants in this area are great, they have done a solid job of bringing the average down.

Rude staff.... went in and one of the staff said 'you deal with her' to another member of staff... Hadn't even spoken to anyone yet.... Walked straight out

Amongst the first customers at yesterday’s opening. Waited almost 2 hours for 2 burgers and fries despite my wife and I being up at the counter trying to find out what was going on several times. It took them 25 minutes to bring a can of Coke. The whole system broke down to utter chaos within minutes - they seemed to be serving people who had only just arrived before customers who had been waiting over an hour. When fries arrived they were stone cold. Patty in the burger quite nice and juicy.

First day in their new site and really not working (yet?). Waited nearly 2 hours for 2 burgers and chips, which didn't arrive. Gave up and went to cafe next door where same order took 10 minutes. Shall avoid until teething problems are sorted out.

Most likely the best burger place in town and we've had it countless times. They never went wrong. Juicy, tasty with always great presentation even on take out. Love Rox burger

Best independent burgers in the area. The food is impeccable, but I stayed late tonight and the care they take in cleaning the place down at close it perfection.

Great burgers and fries. Shame they didn't have the vegan burger.

Very nice and fresh black bean vegetarian burger, definitely recommend over GBK, Honest, etc.

First time iv been here what fantastic food and 1st class service .

If you love Five Guys or Patty and Bun or Shake Shack or Mother Flipper, then you should probably just go to one of those and save the disappointment.

Love the burgers here, they are succulent and packed with flavour. Would recommend The Chef Burger with Rox Fries.

The chorizo burger is out of this world. Just nicely spicy and you can order to be delivered in up the creek comedy club which is in part of the same building

Ordered Rox burger and Chefs burger. Presentation – 5 stars. Brioche is good. The burger itself is a bit dry – probably had been frozen (was cooked medium well). Chorizo is too finely minced and probably mixed with burger meat – the aroma was very weak. Onions cooked perfectly, so as bacon. All tasted as strong 4 stars.

Had tasty Sweet Potato fries, and my friend enjoyed her cheese burger!

Excellent, j’ai eu l’occasion l’année dernière de me rendre plusieurs fois chez Rox burger et c’est toujours un délice : des burger délicieux et de très bonnes limonades.

Dry, greassy and overcooked. Might have been a bad day but I was not impressed at all.

Melhor Burger de London 🍔 Entrega rápida, um excelente cardápio variado.

Best burgers in Greenwich! Their namesake, the Rox burger, is so delicious! Can you call something you eat 2-4 times a month a treat?

Vastly superior to anything else around town. Cooked to perfection, delicious meat, buns are soft. Moist. Just so good.

Great burgers, ordered takeaway and it was ready in 15 minutes.

Seriously good burger and great sides too. Reasonable value and a real competitor to some of the big chains around.

I went there to collect order from deliveroo only. About the service is good and friendly

I order from here all the time and the burgers are fantastic, one of my favourite burgers in London even after it's sat in a moped for 10 minutes. That said, the quality of the fries are poor and really let down the meal. Drowning them in parmesan and herbs helps a bit but you seriously need to improve the fries themselves if you want to take the top spot. Another improvement would be the option of a Gluten Free bun, it doesn't have to be a good one, just an option for celiacs. If my girlfriend's hungry we have to order from Honest Burger just because they have the GF option. Still leaving 5 stars despite the fries and lack of GF option because the burgers more than make up for it and you deserve to be on the map for that!

Wow I just had the worst meal delivered by this restaurant. The chicken wings Chipotle sauce was the only thing that was nice other than that the wings were so dry and dashed in the sauce and the burgers were dry and horrible and don't get me started on the dry chips. Wow never again I'll stick to GBK honest and byron thanks

I always hated chicken burgers, but as I only eat halal food I decided to try the chicken halal option. And it was the best burger I had in my entire life. Well done rox burger

I used to be a regular customer when the original shop opened in Lewisham, since the move to Greenwich I am a much more infrequent user. During lockdown since thry reopened I have ordered delivery on three occasions. Each time the quality has been awful. They excelled themselves on this final occasion, by interpreting my order for mustard bbq wings as beung rolled in pure mustard. The burgers are now dry and tasteless. The citrus garlic sauce is now fatty mayo. Rox sweet now comes with a weird coat of cheese on top. I don't know if the place is under new ownership but I am now an ex-customer. I was aware the original owner moved abroad but thought that it had been kept in the family. When it opened this was one of the best burgers in London. How the mighty have fallen.

Soggy fries and burgers were way too salty

We didnt get a photo because once we tried it, we scoffed the lot! Best burger I've ever tasted, we came up from Plymouth and if we could we'd drive back again next week! We had one beef and one chicken burger and they were both as fantastic as each other!

Don't go there if you want to eat a load of Greece it was that bad it was dripping out of the burger and the bun is covered in Greece as well its ok if you have had a beer and don't care and it says outside we do the best burgers

I just ordered a burger and milkshake, and found a (thick) hair in my milkshake. It was definitely not my own hair. I tried calling to discuss this but no one picked up. We're in the middle of a pandemic, where hygiene from people preparing and sharing food is literally essential. Their hair shouldn't be falling into the food. This wasnt just disgusting, but unsafe and scary.

Just had the worst burger in London. Ordered a £14.20 burger medium, what turned up was VERY well done, dry and tasteless. McDonalds would be far superior. £5.65 for a tiny milkshake. Rox fries were barely warm. Chicken wings were stale. £30 in the bin. Avoid!

Best burger I've had in London so far! Good quality meat, cooked great (you have a choice of medium or well done.. And a good selection of extra toppings.

Just had 4 Rox Burgers home delivered. Our first time. I had the Chefs Burger and I just cannot fault it, great bun, the burger had that flame grilled taste, juicy, great quality piece of meat. Best burger I think I've ever had, thank you. Onion rings were awesome also. Will definitely visit the restaurant when this shut down passes.

After they moved from Lewisham to Greenwich it was hard to get good burgers around London. So I moved house couple of months ago and fund out that I live -again- in an area where they deliver to. So I ordered again, yesterday via ubereats. Not only came the food 50 minutes late it was also completely cold and soggy. The quality of the food went from A+ in Lewisham to F- in Greenwich. I am truly disappointed and will never eat there again. Rox Burger forgot about where they come from!!!

(Traducido por Google) Los bollos son suaves y fabulosos y la carne es jugosa y sabrosa. ¡Me encanta que consigas el parmesano al estilo brasileño! La mejor hamburguesa de Londres! (Original) The buns are soft and fabulous and the meat is juicy and flavourful. Love that you get Parmesan on the chips Brazilian style! Best burger in London!

Soft bun and tasty meat, I can't recommend this burger enough. It's a must try if you're in Greenwich area. Heinz mayo is available on the table and this is a big thumbs up. I just didn't understand why they don't have Heinz ketchup as well but kind of a cheap cash and carry one. As soon as they go for Heinz I'll change this for 5 stars.

Burger was absolutely delicious, 1 star knocked off because they got the order wrong first time around, and didn't have any of the vegan buns available.

Fantastic burger, great price. Double up for maximum enjoyment. Brioche buns were great, meat was tasty and perfectly seasoned. Fried were OK, nothing to write home about... But let's be honest, you're here for the burger. Best burger in Greenwich, no competition.

Realy good burgers. Not a good place to dat in due to the lack of space. Staff was very kindly

Good but not amazing, maybe don't order a double, the meat overwhelmed the burger 🍔.

Came here because of the raving reviews but was thoroughly disappointed. We ordered the cheeseburger and the buns were practically soaked in oil, the patties were tough and tasteless (we ordered one medium and the other well done). We had their honey bbq wings as well and it came drenched in sauce which was too salty and the chicken itself was really tough. Will stick to Five Guys next time!

Nice burger in town! We order Rox burger and smoky burger. Two of them are both nice. No frozen meat feeling. We enjoy it.

Rustic place. Blue burger is delicious. Slightly freaked out by the taxidermy.

Very nice burgers, fries are so-so

Best burger no frozen ingredients made fresh daily used to go Lewisham now relocated to up the creek Greenwich

I have a strange penchant for burgers, always looking for the best one wherever I travel, and the Special Crispy Double Decker at Rox is by far the best burger I’ve had in London. Despite the hefty price of £16 for the burger alone (if delivered), their pattis are 100% Angus beef, deliciously seasoned and flavoursome. They’re huge (mess-all-over-your-face kinda burgers), so no need to order the fries, which were underwhelming. Overall, a very happy customer and will order again.

Tasteful burgers, cozy atmosphere, brewery with lots of different beers, polite and attentive staff. Thank you.

Brilliant burger as always just a shame you have moved Soo far as I loved your lewisham branch!!

Honestly this place is worth 2.5 star max. The burger was okay, but felt some thing pre burnt to get the taste. We only came here because Hanks in Deptford Market Yard had closed. No substitute at all. If you’re a burger fan, don’t waste your time

Ordered chicken cheeseburger but it was tasteless.. chicken was only boiled and cheese fries were not good at all...

Very tasty burgers and reasonably priced

Delicious chicken burger, creamy coleslaw with parmesan, and good fresh fries.

I can’t believe people are saying amazing food. Was it my luck that I paid for 1 burger and fries with lemonade £18 and even the fries were terrible, how can you get that wrong?. The burger felt like it was made and reheated and so were the fries. Were you closing when I ordered my food and you gave me left overs for £18 ??? I don’t like giving bad reviews but I feel like I was robbed.

It is will be a easy review, it is simple The best BURGER in London. You have not been here you have no idea of what you are missing. It is the 3rd the I ordered to be delivered. Amazing amazing & amazing

Good burger, however, don’t bother pay and to add any extras (bacon etc...) to your food. They will charge for it and don’t send.

Had one of these today, after reading the positive reviews. While I really liked the venue, unfortunately I was dissappointed with the quality of the burger. It wasn't bad, just very average, for a start it needs more filling (onion, salad, tomato etc), the burger patty itself was good, but the bun was too doughy. Overall, it was just bland. It wouldn't take a lot to improve it, just some thought into how to add to it.

We really like Roxburger.The burger quality is the same since the beginning.We do order with Deliveroo few times a month.But the portion of fries what i have received for £3.30 was really disappointing today.

This place used to be my staple for dinner on at least once a week bases - that great their burgers were back when Rox had one brunch on Lee High Road in Lewisham. You could taste the love and passion put in to making their burgers in every single bite of their, and my favourite, Rox Salad Burger with Sweet potato fries. The atmosphere was very pleasant with family feel and great friendly staff, which I experienced unfailingly, when visiting the restaurant or picking up my order for munching on later at home.

Their old place on Lee High Rd served some of the finest burgers in London. Now they have a residency in a comedy club in Greenwich near the Cutty Sark DLR station. Not sure about the reasons why. Doubt that it is the same team now. The burgers were mediocre at best. Hardly a place to sit. McDonald’s frankly might be the better option nowadays sadly, not much worse but cheaper.

The menu looked promising but the actual food was not so great. Very bland. I will not be going here again.

Absolutely love Rox. Been quite a few times and would grab a burger roughly once a month. Everyone I've introduced to Rox love it too. Still one of the best around

Lovely small burger restaurant. Good vegetarian options and fantasy chips. I loved the mint lemonade!

This place is closing today! Supposedly they are moving to Greenwich. A great shame - Lewisham is losing a fine restaurant

Probably the best burger in London.

Rox Burger deserves a 3.5 stars for our experience. I had craved a visit for a while based on reviews and the look of their burgers. Naturally, we were expecting to be blown away. Unfortunately, we weren’t. Bit gutted actually. The burgers did not look like what is advertised and they weren’t packed with as much filling as expected. Don’t get me wrong, the burgers were tasty but it wasn’t a Five Guys. The fries were the best part of the meal. Good portion sizes and plenty of Parmesan throughout. Lastly, we thought £1 for a very small pot of house sauce was overpriced compared to other burger joints.

Went years ago so isn't too sure if it's still the same. But the burgers were tasty and greasy just as burgers are meant to be.

Veggies get their own burger menu and the veggie burgers are delicious! Sides and drinks good too with local beers and homemade lemonade. Always busy.

Just received a home delivery of two burgers - one was okay, however, the second was absolutely raw. Not medium or anything, actual raw mince slightly burned from the sides. Totally understand, anything can happen, someone messed up not on purpose, but this is a really dangerous health and safety risk.

Living just 68 meters from Rox Burger I was disappointed to find that the vegetarian burgers are cooked on the same griddle as beef. While my ‘veggie crisp’ burger looked amazing I could smell beef emanating from the plate and it was cooked on the same grill as my partners beef burger. I was offered another burger but politely declined this having been put off. I was informed that nobody has complained about this before. I have eaten at Rox Burger on a couple of occasions prior and feel this should be specified on the menu and not marketed as ‘vegetarian’. I can understand the difficulty in such a small restaurant however adaptions must be made in order to market your vegetarian options as truely vegetarian. While I did throughly enjoy my fries and the chilli sauce I am put off from revisiting Rox Burger again.

Just received a home delivery of two burgers - one was okay, however, the second was absolutely raw. Not medium or anything, actual raw mince slightly burned from the sides. Totally understand, anything can happen, someone messed up not on purpose, but this is a really dangerous health and safety risk.

Best burger in UK? Poor cuts of meat, grissly, not minced properly, however, seasoned well. Soggy bread. 5 guys is better. Fries not good, coleslaw tasted odd. Very disappointed.

The most average, or even below average, of bugers. The bun was near-soggy with grease. Don't quite know how or why the top of it was so greasy. The burger tasted of nothing as it was entirely overpowered by a cloyingly sweet BBQ sauce. Grim. The fries were fine, but no better than McD or BK. Staff were very polite and nice. But you'd be better off most other places.