Prezzo - East Grinstead in Mid Sussex

The food was tasty and freshly prepared but I didn’t feel it was value for money. Prices seem very high unless you have a special offer voucher. It was also very off putting having waitresses with very long nails serving our food to us. Doesn’t feel particularly hygienic. They were very short staffed. Not sure we’ll be rushing back.

Great food, friendly service, nice vibe

A very nice meal, cold beer, good service and pleasant ambience. Main course of Crab/Lobster Ravioli with Prawns was delicious and well cooked.

Just a quiet lunch with my wife in one of our favourite venues.

Always a treat to visit Prezzo in East Grinstead. The staff are so nice and the food is great.

Served by Naomi who was fabulous. Couldn’t have asked for more

All the staff in the East Grinstead restaurant are always very friendly! I can’t fault it at all

Very disappointing meal portions smaller and not nearly as nice as used to be , tough chicken, horrible beer, overpriced for what it is £4.25 for undersized can of coke ridiculous no wonder it was quiet it used to be packed out such a shame as front of house staff are lovely and offer very good service

Staff very polite and attentive. Food was lovely. Can not fault this branch of Prezzo.

This Prezzo has amazing customer service with Alegre our waiter helping us with any issue quickly. Amazing food as well, so hats off to the chefs

It was a bit noisy and some children running around. Feel they should have stayed sitting with their parents

Service far too slow-due to there not being enough staff in the kitchen.

Good food but be prepared to wait 50 minutes for your order

Great food and brilliant service. My son chooses Prezzo every time and polished off every bit of his 3 courses. The cream egg calzone was the best thing he has ever eaten apparently!

Amazing food & service was great, thank you ☺️

Staff are so lovely and friendly. Always a very pleasant time

Great food and restaurant. Friendly staff.

Great as always, special thanks to the lovely young girl who served us as she was so lovely and also very professional ☺️ Great customer service.

Very friendly staff and good food. An enjoyable experience.

Excellent service from Tom and the team

Great meal, Tom was our server I believe and he was so lovely and so were all the rest of the staff we encountered. Food was great, portions were big so we took a lot home - also the cherry cooler drink was AMAZING :) Thank you!

Lovely local restaurant, food served hot, lovely service staff & reasonable price

Fantastic service at usual. Thank you Prezzo’s East Grinstead!!

You can’t fault it. The manager was friendly efficient and service excellent. The food was brilliant. Try the Crab and Lobster ravioli.

Annie at East Grinstead branch was the friendliest waitress I have ever served. She was professional, helpful and listen to my son's allery request. Well done Annie. Keep it up. East Grinstead Management Annie is gem. Look after her! Pay Rise! Bonus too.

Do not order pizza via uber eats from this restaurant. It doesn’t turn up- the poor drivers from uber eats waste their time turning up to deliver and Prezzo do not do their side of the deal. We watched 8 drivers turn up over the course of 2 hours, all to be sent away by Prezzo. What a waste of everyone ‘s time. PREZZO don’t answer the phone so you can’t cancel the order. Prezzo- if you don’t have the resource to deal with uber eats orders then don’t offer your food via uber eats! We ended up a very hungry family with no food after waiting all evening. PREZZO has lost our custom.

🌟 Lovely Restaurant with a Great Vibe! 🌟 Thoroughly impressed! The décor is modern and inviting, and the place is clean. Our server, Lewis, was an absolute star—attentive, friendly, and made us feel right at home. The food came out quickly, and the presentation was on point. Now, let’s talk about the food—because WOW, it did not disappoint! 🍝 Vegan Spaghetti Bolognese Cooked to perfection! The spaghetti was topped with a succulent vegan Bolognese sauce that tasted like a true Italian classic. The balance of spaghetti to sauce was just right, and every bite was packed with flavor. 🍕 Vegan Lovers Pizza This was a game-changer! Loaded with vegan pepperoni, vegan chicken, and stretchy vegan cheese, all on a rich tomato sauce base. The crust was fluffy yet crispy, and the toppings were generous. The vegan cheese was so good—it tasted just like the real deal! 🍕 Vegan Pepperoni Pizza Another winner! The bread base was perfect, topped with rich tomato sauce, vegan mozzarella, and a generous layer of vegan pepperoni. Everyone at the table loved it. 🚗 Parking Info There’s parking nearby, just a 5-minute walk away. There’s also parking right outside, but it’s limited to 1 hour, so plan accordingly. Overall, an amazing experience! Can’t wait to come back! ⭐️⭐️⭐️⭐️⭐️

From the moment we arrived, the staff were incredibly friendly and welcoming, making us feel right at home. The great service continued throughout our entire visit, and nothing was too much trouble. A special shoutout to Tom, who was especially helpful and even sorted the bill for us at the end - much appreciated! The food was fresh and delicious, and overall, we had a really enjoyable experience. We'll definitely be back!

Great meal, service, value for money. My only complaint is the take away moped riders constantly coming in and out getting take away meals. They seem to take priority over eating in customers. Apart from that, fantastic.

I ordered for delivery here, they pushed my order 3 times from 5.50pm up to 8.15pm. no answer on the phone. I called 6 times with no answer. This restaurant is useless. Absolutely pointless even trying to order here. Don't even bother. Extremely Disappointed ☹️

Wonderful team, foods, drinks and all.

I recently visited your East Grinstead restaurant to celebrate my birthday. While I was very impressed with the quality of the food, I was unfortunately left disappointed and embarrassed by the service we received. Our waitress, Annie, appeared impatient and abrupt throughout the evening, particularly during the payment process when she initially refused to accept our Blue Light discount voucher. At the start of our meal, we ordered a bottle of mineral water for the table. However, when it arrived, it was placed alongside a stack of dirty cups that appeared more like ice cream bowls. Not wanting my family to use these, I politely requested more appropriate glassware. While the waitress did bring proper glasses, she placed them on the table in a noticeably aggressive manner, making it clear she was unhappy with the request. Despite the service, we thoroughly enjoyed our meals—everything was absolutely delicious, and I would like to extend my compliments to the chefs for their excellent work. Unfortunately, the service continued to feel rushed and dismissive. When our table was cleared, the waitress abruptly asked, "Do you want desserts?" before tossing the menus onto the table. At the end of the meal, when I requested the bill and mentioned my Blue Light voucher, the waitress struggled to process it. After several attempts, she scanned the voucher but failed to apply the discount. When I pointed this out, she insisted it had been applied, and only after some back and forth did she acknowledge the mistake. She then incorrectly claimed the voucher had expired, despite it clearly stating it was valid until February 23rd. Eventually, after consulting a manager, she processed the payment correctly. However, rather than offering an apology or ensuring everything was resolved, she simply mumbled, "That's all fine," and walked away. We did not see her again after that, leaving us feeling embarrassed and uncomfortable as we left the restaurant. It is disappointing that such a special occasion was overshadowed by the service, especially when the food was so enjoyable. I hope you take this feedback into account to improve the overall guest experience, as I believe service should match the high quality of your cuisine.

Have been a regular visitor to Prezzo in East Grinstead for years and it is our go to restaurant for a meal out. Have always enjoyed our meals and the service has been faultless.

Waiter/waitress were so lovely. Made my daughter’s birthday by singing to her. Great food.

Another great experience at Prezzo. Staff were friendly, food was lovely and we had a lovely experience. This has become one of our favourite restaurants

Absolutely first class experience. Good service, staff very attentive and polite. Very enjoyable meal and had a fun evening. Highly recommend

Outstanding food and excellent service by Tom. A lovely clean and spacious restaurant in a really great location. The food arrived quick was hot and very tasty. I'll certainly return when next in East Grinstead. Highly recommend in all aspects.

My husband and I took my daughter and her friend as a birthday treat. The girls sat out of sight on another table so they could dine independently. Our waitress was amazing and really looked after the girls. They had a wonderful time. I have to say that the meal we had was really good. A thoroughly enjoyable evening.

More upscale than Pizza Express, Prezzo offers a wider variety of pasta and other Italian dishes. Personally, maybe from many visits to Pizza Express, I preferred their pepperoni pizza to the one I recently had at Prezzo. But Prezzo's pizza was fine and, for all I know, more authentic. That was the only item I ate, so it comprises the whole of my food rating.

As always lovely food and great service guarantee to have a nice meal

Fantastic restaurant, Staff were very welcoming and friendly Great service, wasn’t rushed at all but also didn’t have to wait long for its food. A great relaxing lunch. Yummy warm food and had a wide choice. Will be returning soon

Lovely food and service ,thank you

I had a very disappointing experience at Prezzo. The atmosphere was ruined when the head chef shouted at a waitress in front of everyone, leaving her visibly holding back tears. To make it worse, he continued to gossip about her to the other chefs, loudly enough for all the customers to hear. It was uncomfortable, and after that, the food tasted horrible. Service aside (shoutout to the poor waitress), the food wasn’t worth the high prices. I also tried ordering by phone once, and the man I spoke to was rude and acted like I was wasting his time. I haven’t been back since. Great fries through!

Visited for dinner while staying in the area with my husband. Food was okay, but we've had better in other Prezzo locations. Our starters were wonderful, but considering I have coeliac disease and notified staff on arrival we thought there would be the allergen flags so they knew what was being put down on the table as it came out. Additionally, I heard the chefs having a debate over me being able to have dairy or not (I absolutely can), but a loud debate over a customer is rather awkward. Mains arrived, while hubby's pizza was okay my pasta was undercooked. The lentil Ragu was piping hot, almost scalding hot, which indicated to us that it had come out of a microwave. I did eat it, and it tasted good, but pasta could have done with longer. Presentation wasn't that great. The waitresses that served us though, were very sweet, and helpful (although we did hear a manager shout across the restaurant "the lady at table eleven is gluten free", which could be a personal issue being loudly announced) but it was okay, because it alerted people to a potential cross contamination issue. We are not sure as to whether we will return. If anyone with dietary requirements visits this establishment, they may wish that their diagnosis of having allergies/autoimmune condition is alerted to the chef discreetly, as the lack of discretion was awkward and a bit embarrassing. And the debate about my order was the same.

Excellent service, really nice food but pricy. Clean and spacious with nice decor but empty. Very few occupied tables.

Really awful food. All taste pre cooked and not fresh. The chicken in the Alfredo is processed to be charging the prices they do. I am sure I would have the same experience in other Prezzos too.

Unfortunately quite high prices and small portions. Nice personel

Lovely place, good food and good service. Thank you

Not a great experience. I ordered the mushroom and leek arancini. It was disgusting. 4 dry oily deep fried tasteless balls filled with indistinguishable and soggy gunk. I ate half of one and left the rest. I told the waitress it was not nice. But she charged me the full price anyway! Naturally we left no tip! No atmosphere at lunchtime.

Not a great experience. I ordered the mushroom and leek arancini. It was disgusting. 4 dry oily deep fried tasteless balls filled with indistinguishable and soggy gunk. I ate half of one and left the rest. I told the waitress it was not nice. But she charged me the full price anyway! Naturally we left no tip! No atmosphere at lunchtime

The food is okay however I don’t think my pasta was gone mode Italian, , the service nice, however they don’t give fresh bread and olive oil like Italy before the food. I asked for bread with my sauce and they didn’t give me. If it’s real Italian they need to give fresh bread and olive oil.

Had a lovely family lunch here yesterday . Food excellent hot and very tasty . Clean and tidy . Server very good

Visited Prezzo restaurant in East Grinstead. The pizza was very thin, but had very poor toppings. My table was quite close to the kitchen and I experienced a lot of stress as the chef spoke very rudely to the other chefs while working. The waitress who served our table had a tear-stained face. I think it was my impression of the environment that blocked the taste of the food, and I didn’t feel it! Outrageous and unpleasant, management should care about their employees first so they can create a great service and experience.

Our favourite restaurant in East Grinstead. Good selection of dishes and have had great service at every visit.

Nice restaurant, good lunchtime deal. I had a very nice (but not excellent) pizza & soft drink. The service was fast. Clean restaurant.

Very poor. Food was disappointing. I had still frozen Food. Pizza was soggy. Would not recommend And quite expensive Overpriced for disapointing food

Always good food. Great service and seating. Lovely staff and is always a goto restaurant

Food and service was good Shame other diners couldn't keep there kids under control

A great evening with friends and family. Relaxed atmosphere.

I was really craving for bolognese, so I order online from prezzo. Really desaponted with the quality of good and quantity as-well. No flavour, no salt, No sauce. Sad 😔

We love our local Prezzo, but this particular evening I made an error with our booking. Eric put us both at ease, was really accommodating and found us a table despite the restaurant being busy. He then was incredibly attentive as were the other waiting staff. Our only criticism was that the starters we chose were disappointing which is rare as generally we really enjoy the food. The beef ravioli was bland and watery and small and the arancini was also flavourless. This was due to the quality of the food and not in it's cooking. Thank you Eric for looking after us, but we'll go straight to the main next time!

Turned up on a Saturday night, had not booked but managed to move things round and got us in. Really great. Starters a little slow, but tasty and loved my main course - Sausage and fennel Ragu and my wife's carbonara was lovely. Finished off with flat whites ( really good) and affigato. Lovely atmosphere, really enjoyed it

Overall, Prezzo exceeded my expectations, and Rita played a significant role in making our evening special. I highly recommend this restaurant for its superb food and exceptional service.

Great food, and very friendly and helpful staff

Lovely lunch from the reasonably priced festive menu. The Tuscan Sausage dish is delicious, perfect for this time of year and so flavoursome, and not served with pasta, which for me is a bonus. The staff are warm and welcoming and the atmosphere is always good. Thoroughly recommend Prezzo East Grinstead.

Really clean and nice place, food was amazing

Felt very flat as regards atmosphere, although it was 1.00 p.m. and should have been busier. Two other couples and a single person. The choice on the gluten-free menu was good.

We had a salad, vegan pizza and kids meal. All were delicious, well cooked and came out quickly. All the staff were very nice, better than a lot of other places we've been recently and were great with kids. We booked but could have got a seat easily when we went on a weekday at 5pm. We were seated immediately and did not have to call the waiting staff over once as they were always back just when we needed them. As far as I know they had everything on the menu and it was a pretty standard but comfy place with the tables spaced out enough that, for us at least I don't think it would have felt cramped even when full. We were also able to park right outside for free too, although I think we were quite lucky but there are car parks nearby too.

Prezzo got the take away order wrong, and couldn't do enough to put it right. I would highly recommend this restaurant. Always great food and epic service.

Nice meal there this evening with good friendly service.

Not many people eating so little atmosphere

Prezzo Italian Restaurant recommend it for lovers of good thin crispy pizza, delicious. The staff are good, and the whole atmosphere is welcoming. Many family with kids, so if you want quite place better to go somewhere else. We come here with family and have crafts for kids, as it is always important for me.

Me and my partner come here all the time and just left again today very satisfied. Quick service, food is great and staff is always lovely. The waitress we had today was amazing, what a beautiful person inside and out. I didnt catch her name but she had long dark gorgeous curly hair and think she was spanish (sorry if this is incorrect) Thanks again

Went to prezzo in east grinstead this evening as our usual prezzo in Tunbridge wells has been shut. Have to say that this was a very poor decision indeed! The food was mediocre at best, starters were fine (obviously frozen so hard to get wrong) but my pizza for my main course was dry as it had only a somber scraping of sauce, my friends carbonara was a tiny portion as well. Desserts were small portions of obviously pre-packaged lemon meringue pie and a biscoff cheesecake, again fine as not made in house. What really lets this place down was the service we received! We were a table of two and the restaurant was barely half full for most of the evening. We waited ages between courses for plates to be cleared, no staff checked on us throughout any food to see if it was up to par, we waited over half an hour for a dessert menu and then asked for the bill twice, didn’t receive it and had to go to the manager to ask again before finally being able to settle our tab! All in all we were there almost 3 hours and just wanted to get out! In the end a discount was applied to our bill for the trouble but other tables around us had also complained so it was clear it wasn’t just us having issues. On top of everything one waitress could be heard moaning about tables to another member of staff behind the bar which just made us feel like an inconvenience. No chance of us returning and staff should take a long hard look at themselves and ask if they really want to do the job they’re being paid for or find something else instead of moaning loudly.

I just love it here , The staff are brilliant , the food is always hot and delicious , and the whole atmosphere is welcoming and relaxing , I come here time and time again

I live locally and have always had a nice experience when going into the restaurant physically. However, a few times I have order for takeaway and they have been disappointing. There have been a few times when orders look like they have been slap dash and mistakes have been made. This time I ordered a foccia sandwich for lunch and ended up with plain bread and hummus. Please do better at reading the orders properly as I genuinely like the food.

Great service, attentive staff, handy location.

A lovely Prezzo. The staff were very friendly and helpful. Highly recommended.

Fabulous service - really nice staff and food was delicious

Had a lovely lunch here, the staff were very friendly and helpful. The food was amazing as was the restaurant. Would highly recommend and hope to visit again.

Food portions tend to be small. Pizzas ok. Quite expensive.

Loud 'pop' music playing in every corner - I thought it was an Italian themed restaurant - Hand gel empty - really an overpriced dump - save your money

Very good value and service was great. Happy to come back.

The food we had was tasty But it was a first for me at a prezzo and I found them expensive and small portions

Fantastic service been twice in a fortnight always 5 stars for taste as well it’s our family Favorite

Food was really delicious and we really enjoyed but the service not great. Despite booking we had to wait a fair while to be seated but the main issue was waiting over 45 minutes between finishing our main and getting the desert menu (which we ended up skipping) while other customers where being seen to consistently and had both their main and bill within this time

Food was expensive for what it was. Waitresses were friendly but absent minded. Had to keep getting their attention to get served. Overall a bit gutted, not as good as I remember Prezzo being.

Really lovely food. Our server, Alessandra, was so nice. Helpful with any queries we had as regards the food.

Delicious Italian food in town, tasty and well presented. The service was Outstanding, Our waitress, Alessandra took great care of us and her smiley and positive vibes maded our dinner spectacular. Definetely will be back and thank you Ale.

I have always had a soft spot for Prezzo and went back there last week with friends and was really disappointed. We had booked an early dinner on a Friday and when we showed up the restaurant wasn't very busy, The atmosphere was lacking but understandable for that time, but the service was extremely slow and we had to remind the servers for our drinks 2 or 3 times before they got everything right. I think the food was a real let down as well I ordered the ravioli and it didn't specify on the menu that it has mushrooms and was also really watery. Prezzo used to be somewhere you went for a nice quick and easy meal that was reasonably priced. I feel that the prices have definitely gone up but the service in this Prezzo restaurant is really lacking. Most servers seemed to be walking around but not actually checking on their tables unless they were asked to by the customer. Really disappointed and probably won't be going back.

Always enjoy going and never have a bad word to say. Make sure you register with taste card so you get 2 for 1. Not valid Friday and Saturday. Food is always great, drinks are nice and staff are friendly. You know what you're getting but very pleasant. Definitely prefer Prezzo to Bella Italia.

Firstly our waitress Rita was lovely, very welcoming & attentive As always food very good albeit the Ravioli a tad overpriced I feel Ordered starters which came very quickly, main took a very long time & people that came in after us got theirs first😳 It, with other East Grinstead restaurants seems to give takeaway orders priority over in house diners, which I feel overall should be addressed Would definitely go back for the burger & chips which was spot on

Typical Prezzo and food. Reasonable value and friendly service, although a bit slow at times. We hadn't made a reservation but they could fit us in early evening, unfortunately apparently the only place was right by the door which was a little annoying for me on a cold December's mid week night whilst I watched others turn up and be seated elsewhere without a reservation. Worth reserving a table next time!

We had a lovely meal at Prezzo East Grinstead! The restaurant itself has an impressive modern decor and the food, drink and service was great. Hats off to the chefs and main front of house chap Eric who was friendly and welcoming and very knowledgeable about regional dishes in Italy. The kids liked the food as much as the grown ups and the kids menu is good value. Our Birthday girl also received an unexpected and complimentary slice of cheescake with a candle! Will definitely be returning!

Me and 7 others turned up to prezzo without a booking at 13:30 on a Saturday (booking at a different place cancelled due to lights going out!) And they were able to cater us without a booking which was great. The staff were very friendly and the food was decent (it's not authentic Italian food; it's heavily tailored for the UK's expectations of Italian food!). The only issue was that it took over 1 hour for our food to arrive. When we asked the waitress why it is taking so long, she informed us that there was only one chef working that day. Hopefully this was a one-off issue.

WE recently had lunch at Prezzo in East Grinstead. The menu was varied and easy to find attractive food options. The food was tasty and attractively presented while the service was good.

Great service. All the staff were really attentive especially Gala! Everything was served promptly and food was lovely

Food ok. But service could have been better. Best to go on an offer deal otherwise quite costly.

From a welcoming entrance to the attentive staff, a lovely place to visit. Food was well presented and hot. Nothing too much trouble.This is what restaurants need to base their service on in these uncertain days. Best on the high street if you like Italian. A great shout out to staff member Jess. Thanks

James was a lovely and considerate server, the food was perfect and the atmosphere was pleasant.