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OpinionsNoteGoogle5184.2

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Stop off over night from the Highlands, thought we could go see the Falkirk wheel and Kelpie. When we arrived, first impressions was what a mess the car park and building was. Went into the reception area, not welcoming at all. The room we had, was clean but very dark and dingy. Look out of the window and all we saw was litter and bird poo on the window. I thought Premier Hotels had standards but not with this one!!!

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Susan Horne . 2024-08-07

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My first impression was not so good as we pulled up in the car park. I really was unsure if we were in the right place. It is very tatty and looks so run down. However the staff here are superb, friendly and very helpful. They are doing a great job. The breakfast was great and again staff did a great job. The breakfast room is very small so a little difficult if you want a bit of space. My advice to the Premier Inn is give the place a bit of TLC and give the outside a tidy up. The staff are already doing their bit. I think they need a little support from above. If it wasn't for the staff the star rating would be much lower. The picture is from our room window. The restaurant next door stops cooking food at 7.30 so not much good if you want to eat there after a day out.

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Shane Perrin . 2024-08-02

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Typically comfy bed, very poor soundproofing in my room, especially from above! Loads of parking, easy to get at all local attractions. No frills but safe and warm

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Dean Cox . 2024-08-01

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It is another PremierInn. However, what usually makes a difference is... Staff - very polite, helpful and with problem solving approach.

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Bartosz T Chalas . 2024-07-31

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We arrived at this Premier Inn and we were shocked by the exterior and the reception. The car park is full of weeds and potholes. The entrance and reception area is absolutely filthy. We walked away as a consequence. We are still trying to get our money back from Premier Inn and we have been very good customers for years.

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Jackie Johnston . 2024-07-02

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First impressions are dire. Driving into the car park, the tarmac is full of potholes and weeds. It all looks very unkempt. Reception is small, dark and dingy. There was a cigarette end on the mat inside the entrance and it lay there for a long time. The staff were pleasant but kind of tired, which is how I would describe the hotel in general.

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Suezi Page . 2024-06-17

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Massive rooms, Staff - veeeery helpful, and location - perfect for my purpose

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Bartosz Chalas . 2024-06-09

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Rooms are neat and clean with all required amenities. Location is bit outside but motorway is nearby.

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sunil solanki . 2024-05-30

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Excellent service very clean rooms

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Italo Anderson . 2024-05-26

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This time the thermostat controls worked - ideal room temperature for sleeping attained - The usual chair was missing, otherwise perfect.

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Howard JONES . 2024-05-26

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Nice Inn, staff were helpful and friendly, breakfast was great,plenty of options to choose from, I would certainly go back again. 😀

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frankie hewitt . 2024-05-22

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Loved Scotland, loved Inn but quite a walk to any other facilities.

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Kevin Tidey . 2024-05-02

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Amazing place, very friendly and helpful staff, beautiful area, close distance to Scotish atraction, for sure we will be back there ❤️

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Basia Klim . 2024-05-01

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Comfortable and clean room. Perhaps providing a biscuit with the in-room tea tray would be a good idea. Very friendly staff.

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Robert Crichton . 2024-03-22

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Rooms could do with an update but staff were friendly

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Ronald Mckenzie . 2024-03-19

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Staff were superb at welcoming us for our stay. The check in was quick with no problems. The public free carpark is the size of 2 football pitches and will easily take any size car, van or larger vehicle like a motorhome if so required. But be aware the surface is very rough and some potholes which can make it tricky for wheelchair users. The main Disabled parking bays approx 4 by the front door were always full of works vans when we needed to park all with no blue badges? The other disabled bays were across from the front door approx 150 feet away across very poor and potholed road surface and in the rain meant being very wet when I eventually negotiated the terrain. The lift at this hotel will only take one wheelchair and luggage but was very clean and fast. The rooms are a little tired and ready for a refurb and it could also do with power sockets for both sides of the bed. This would mean not having to use an extension power cord to run my CPAP machine at night. Also the thermostat wasn't the best I've come across on my travels. Be warned have a shave before a shower as the extraction fan only works when you flush the toilet and so the bathroom is like a steam room when you've done, everything is dripping! There is no air conditioning but a fan is provided. The main room window open 6 inches. The Breakfast was taken within the hotel in its own dining room. Buffet style with good hot dishes available and the staff were fantastic with the service. Good choices of drinks hot or cold. Great location for easy access to the motorway but far enough not to hear it. The photos were of the Dining room which was spotless.

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Kevin Gent . 2024-03-17

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Nice hotel, WiFi could be better, room clean, housekeeping is done if necessary. There is also a very tasty restaurant that I can recommend.

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Steffen H. . 2024-02-28

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Nice hotel WiFi could be better. Clean rooms, housekeeping when needed. There is also a delicious restaurant that I can recommend.

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Cascadeur . 2024-02-28

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A stay for some nights. Rooms on average level, good breakfast.

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Rudolf Wintgens . 2024-02-13

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Does what it says on the tin. Staff very friendly

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Chris “Things to do” S . 2024-02-07

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Really nice welcome by gillian on front desk. Got us sort no problem, with a lovely smile. Room's super and clean. Comfy bed good shower. Tea an coffee in room. In all good stay. 👍

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Daniel Inch . 2024-02-04

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