Pizzarella in Newtownabbey

Just got a pizza may as well got a frozen pizza from Iceland tasted horrible don't no we're the cheese was think it miss the pizza. Got a garlic bread with it 4 small slices don't no how much the price for that was. It wasn't the best ethier. Got charged 21 pound pizza and garlic bread ridiculous price didn't eat any of it so money down the drain I'm still hungry won't be back.

Had the meal deal- great value for money fed 3 people comfortably for £18 including delivery- food was tasty and piping hot- great deal and food

the pizza has changed , been getting pizza from here since the 90s it was the best but the last few orders the pizza has totally changed thought it was just a bad day but no , from the dough to the sauce it's just not the same delicious slice and after... its true what they say " no king rules forever "

Favourite pizza place around! Great value, great food and fast delivery/collection

Food was fantastic! Thank you so much

It’s literally said Coca Cola on the reciept. Never again.

Can't beat a Meat Feast from here!!! Best pizzas about.

Delicious food, lovely pizza, crispy chicken burger, chips nice & dry - we enjoyed every bit of it. Lovely driver - friendly and efficient. Happy customer 👍👍

it was lovley and prices were amazing

We buy from this outlet every now and again and the standard is usually really good, however tonight the pizza and onion rings were burnt, the chips were overcooked and the coleslaw wasn't very nice.

I usually order online and wish I had of, the service in store is absolutely shocking. The female server (not N Irish) is incredibly rude to the point it seems younger servers are afraid to ask her for help. The young guy serving me was clueless about anything on the menu, he just said ‘I haven’t a clue what that is honestly’. After so much fuss he charged me then actually made me come back to pay a mere 70p for a dip. After such awful service it should have been free. So so disappointed. Usually my favourite place. Have no idea why these people tonight are in customer service but the young chap was clueless. Really should be given training or asked why he wants the job. Shockingly bad.

Honestly their customer service is appalling. They messed up my order and then had the ordasity to say I'd have the items they forgot free the next time.. 🙃 sorry, I already paid for them, and you stole from me because your manager is incompetent and can't read. Your customer service is appalling. I've been a patron for 20 years, and you have lost me as a customer. You had the opportunity to comp me my next meal, and you refused, and offer just a refund of the items you missed, even though I had to source other food to feed my family because your staff can't read 4 items on a receipt. The owner was a coward and refused to talk to me. I hope many more see this and choose to eat elsewhere. Customer service like this will kill this business. I would have paid 000's into here over the next lot of years.. not any more.. I hope they close!!!

Excellent, they read my comments and did everything perfect. I write some rubbish too in my requests after a few drinks, I’m sure Pizzarella had a laugh at the number of times I mention cheese 😂 10/10 service and food 👌

Always order from pizzarellia never disappoints

delivery driver was so lovely and the food was fantastic :)

food was late and the order was wrong.only order from here because my partner loves the pizza. I have not been impressed for a while.

Ordered from this place and no food turned up whatsoever, this has never happened before and they have taken money from my account!!! Rung the shop and they told me they had no docket or any delivery with my address!

Great all round ,good food and service 👍🏻👍🏻👍🏻

having to wait to long and delivery driver doesn't know how get here that 2 time now and food is cold

Delivery was great however food quality was poor. Pizza was burnt, asked for it to be remade without the chilli powder which was causing the pizza to burn and a giving it a bitter taste the lady then explained she would remake it but insisted put half of chilli back on to pizza to demonstrate that the chilli powder is burning (even though we asked her not too) we were then handed back a half burnt pizza to which ended up in the bin.

Driver very friendly an food was hot an delicious thankyou x

Ordered two 9 inch pizzas, may as well have bought frozen pizza from lidl, clearly precooked pizza bases, not worth the money at all.

Great pizza, shakes and who doesn't like a Mauds

First I've ordered from here in years & can honestly say food was gorgeous!! Just ordered a bit to much lol delivery guy was lovely forgot to give me my ice-cream with my order & came back with it!! Credit to ur business :)

I love this place. only thing was they delivered 1 garlic dip instead of 2. no big drama tho, as it was still lovely as always

Best pizza I’ve had in a while! Thanks

Really recommended! All the food was delicious, especially that garlic bread was so nice and smooth, and the garlic sauce was just wow! Good delivery service, on time 😁

I ordered two plain chicken burgers and got a chicken burger with mayo sauce on it and a big Mac beef burger instead

Visited for ice cream. Lovely as always - can't go wrong with Mauds 😀

tasty as always arrived hot, delicious and delivered with a smile

Top man. baby sleeping, seen me from door shushing 😂 whispered baby ! enjoy! credit to company. genuine nice bloke. I'm in a cast from a broken leg and relying on just eating at the minute.

Driver was very quick and polite.

Pizza was all went and soggy in the middle with tuna juice, tuna not drained. Flakes and Belgium flakes not on ice cream when paid for.

the pizza was 10/10 the chips were cooked at least twice discussing

So far beat pizza I've had in Belfast bar jacks

i didn’t get my food i am ragin and didn’t even get my money back i would like my money back please

the person that delivered my food nearly took my gate off when leaving, I put a note on the order asking to use the front door as the back gate had been painted, however I forgot that the workmen had left items in front of the front gate blocking it, the driver explained that they had beet at the front gate but could not enter, I apologised as I forgot, she then just turned and slammed my gate after explaining the front gate was blocked, I can understand but still no need

Garlic was only cooked on outside. Pizza 2as lovely

Chips were covered in sauce which I didn’t ask for. I asked for a dip. Garlic bread was missing. The sauce on the chips tasted off making them uneatable. And food was cold. Been a customer for years. Extremely disappointed.

delivery driver was really pleasant and food was delicious as always, thank you

Complete joke. The pulled pork and chips were obviously recycled from yesterday and stuck under the grill. Chips were about as fresh as Mick Jagger and the pork was drier than the Sahara. They didn’t even have the decency to pour fresh BBQ sauce over it to make it look like it wasn’t from yesterday or the day before. Also ordered a 500ml bottle of coke and got a can. If you know you can’t make something fresh, don’t have it on the menu. I spent over £32 and I am NOT impressed. Will NEVER be back here.

Pepper chips had no cheese after paying for it as an extra, but both pizzas were perfect!

Absolutely beautiful. Food was piping hot, fresh and really tasty. Perfect 10/10. Highly recommend!

I love pizzarella! I always get the same thing, Gravy cheesy chips and they are always great…However….sometimesss the chips can be a wee bit cold and crunchy in the middle…But I can ignore it but it would be nice if the chips were heated just a bit more….!

The food was nearly cold I had to heat it up which I don’t expect to do if I order in

The app said our order was delivered on the original time, I rang the shop as we hadn’t received our order. They said it was on its way and the app was wrong or updates before it should. Then they changed our delivery time to another 35 min so I would say it had been delivered to the wrong address

Tasteless dont think cheese was right,I also asked for xtra cheese,to which I think there was none,I've been a customer since it was in fibro buildings, just disappointing

Extremely disappointed been a customer for years, food was really poor. So doaghy and soggy. Majority not eaten.

Not only have the restaurant been consistently delivering great quality food via delivery and collection, but the delivery staff are so polite and accommodating even checking orders before handing over food at the door and attempting to remedy mistakes made in the restaurant for order handover making sure the best results for customers and staff in the restaurant. Cannot recommend higher!

Overcooked pizza not the usual Pizzarella standard not happy at all

Great chippy and food cooked fresh and also very good prices

Ordered food tonight and ordered a chilli based pizza but received a sweet chilli base. I phoned the restaurant and was told I should have specified that I wanted chilli and not sweet chilli even though that wasn't an option.really upset with the food and the service

I was happy it was early, we live close by but footy on so didn't want to leave the house!

i made a mistake. I said ice cream wasn't delivered when it was. sorry

Never fails Always on time and the pizza and garlic sauce best I’ve ever had 👌

The person who are in the shop are meant to there Employees

love this place. Great food and decent prices!

love the food and still going strong after 25yrs or more 💯

food was pretty ordered 1 hour in advance and was still late

Pizza tasted great and delivered on time

My food was supposed to be delivered between 23.10-23.30 and was marked out for delivery with the drover at 23.05. it's now 00.00. I have requested an update from the restaurant online and have not received one and cannot speak with them on the phone. Don't know where my food is

Good more than an hour late. Finally arrived, tasted disgusting. Ordered a salami pizza, I couldn’t even tell you if that was even meat in my pizza. Won’t be ordering again. Pizza straight in the bin

quickish delivery however got a notification food was out for delivery then 25 mins it was delivered. Pizza was cold but ok once heated up and chips were soggy as they had been sitting. Ate it away as i was starving

Not the best pizzas. Very over priced. Strange deals. Even stranger layout in the shop catered to delivery drivers over actual customers.

Was ok, but not enough to order again.

Superb! Quality food, delivered on time, exactly as it should be. A* 🙌🏻

I ordered salami not pepperoni

Will be ordering from here again. Lovely pizza and quick service

Ordered at 8.15 and only got delivered at 9.48 delivery and delivery said out for delivery at 9.15 i only live 2 miles away it’s very frustrating.

Soggy burger bap no thousand island dressing on burger.

Great food as always. Favourite spot in glengormley!

To start of with this order was an absolute disgrace sending pizzas like this to a customer it was thrown together and the wife refused to eat any of it. I myself ate a few bits as I was hungry. I'm very disappointed and I know a 9 year old that makes better steak dinners than Pizzarellas food

The order was delivered cold - I use the restaurant frequently and am very dissatisfied with this order

I ordered a pizza tonight, which arrived 1 hour late and was cold.

still the best pizza outlet in the world

Pizza took just under an hour to arrive. It was stone cold. Called the restaurant to complain they said they would send another but needed to pick this one up! Don’t often leave reviews but this was very poor.

I really don’t understand the positive reviews of this place. The base is the cheapest bought in, out of a packet base you could buy. The gravy is the same 🤢. Avoid at all costs.

Always good food and delivered on time.

Once again this restaurant delivers excellence, I can honestly say I have never had a bad meal or any problems with delivery, I have been using this restaurant for over 20 years and will continue to order from them, Pizza is always great, and tasty and staff are very nice and helpful,

Very lacklustre meal, chips were cold and took ages coming

Food was great but the timing wasnt

Awful ....... service poor and delivery times piss 😩

Loved the ice cream of course but did forget my chocolate sprinkles.. but all is good il be back for more!

Great Pizza and chicken... really enjoyed the new popcorn chicken

really good food. Was given some chicken popcorn to try and it was so tasty, tasted just like kfc but even better!

Was over an hour from order to delivery

Nearly 2 hours for delivery time. Said it was delivered when it wasn’t. Rang the restaurant and they were no help at all. The food was disgusting when it finally got here.

Very unpleasant staff, don't ask for anything like onion to be added- once pizza is in oven apparently its somehow impossible to quickly remove it and add onion. Wouldn't bother trying it again

Very good food and excellent delivery.

Absolutely Gorgeous Pizza and also Mauds ice cream. Highly recommend.

i was charged for toppings, but the order did not come with them

Been getting a BBQ meatfeast now for around the last 17 years from Pizzarella as it was always my favourite. But that’s twice now recently that I’ve got 1 and the BBQ dips have tasted like something from an HP bottle. I always thought Pizzarella done the nicest BBQ sauce but that tonight there wasn’t up to standard. Hopefully the next time I get one the BBQ dips will be the original BBQ.

Pizzarella never get it wrong. Food was beautiful as always and I enjoyed my ice cream later

100% great food every time, have never had any complaints with this restaurant,and have been a customer for over 20 years, and hopefully for many more, great food, great staff!

Gone really down hill I have been getting pizza from Pizzarella for nearly 20 years and the quality of the pizza I received was poor and under cooked really disappointing.

Never disappointed with pizzarella, have been using this restaurant for 20+ years and can honestly say I have never had any issues with it, great food and lovely staff,

I hadn't tried Pizzarella in a while and thought I would give it another go. Unfortunately, it wasn't great. Food quality was average and my order wasn't correct. I didn't contact the restaurant to correct the mistake due to the 1hr delivery time. I won't be ordering again.

Lovely as usual , I normally pre order much earlier to make sure the delivery is at a good time , it was a last minute choice so ordered much later than usual and was pleasantly surprised . Food gorgeous have been eating Pizzarella since I was a child now I’m 40+🤫 occasionally tried other takeaways but nothing ever lives up to Pizzarella 🍕

Excellent service/food as per usual thank you

Ordered a pepperoni pizza and its came with no pepperoni and the cheese is all over the place as if a toddler put it together, usually pizza out of here is great but I'm severely disappointed with this.