Pizza Hut Port Talbot in Neath Port Talbot

Food was severely undercooked garlic bread was just bread, pizza was the only decent item, wedges tasted like cold uncooked potato

Food was late but it was Halloween night. It would be good to adjust the delivery times for busy days.

crust was undercooked and nor up to usual deep pan pizza hut standard. toppings were sparse

Great large pizza for £10 , thoroughly enjoyed . Shame the dip didn't come free with pizza like dominos

All food freezing cold. Over an hour late. Shocking

I have to say my favourite pizza yet . Cook to perfection..

Pretty alright better than others like dominoes

Great service and v friendly staff

It was 45 minutes late. My order was incorrect. I phoned the restaurant and was told I’d receive a call back which I didn’t

Food is awful quality spent £66 and they “forgot” part of my order that then took a further 2 hours for the rest to be delivered. Staff are incompetent can’t do the job in hand have stinking attitudes hang up the phone and laugh when you ring up to complain. Place needs a full new change of fully trained staff members.

Food was cold and late also chicken strips box missing very disappointed

lovely service from nandu, even tho i was drunk hes so good at customer service lovely man lush to talk to zx

half the toppings were stuck to box lid

The melt was lovely but I was a bit disappointed with the garlic bread which seemed a little stale and dry tasting.

you was a bit late but a very nice delivery he said sorry but the food was amazing

The worst pizza I have ever had in my life. It was cold and soggy. Don't believe the fake positive reviews. Avoid.

Hiral was fantastic very friendly and helpful

Staff and the quality of food was amazing I no ordered a deep pan pepperoni it was definitely best pizza I have had in a long time

Service and behaviour of the the people there is better towards the customers

Loved the pizza options & Loved the drinks. It was and overall extra delicious experience. Would definitely recommend to try out their amazing food. Will come back for more :)

My food was delivered on time but was cold

Delivery was 35mins late, and the food was really cold .. not happy at all spend at lot of money

Staff and manager liars. Food was cold Store wouldn’t give refund I hope this manager loses his job because he is putting the Pizza Hut name to shame

Food arrived more than an hour late. By the time it got here it was freezing cold. Phoned for a refund or for them to bring out another pizza. To be told they can offer the refund just got to wait for the manager to come back in 10 minutes to phone us back, half hour later still no phone call, so phoned the shop back to be told again that the manager would ring back. Again waited. No phonecall. We phoned again said we needed to apply for a refund through the app( we didn’t order through an app) tried saying we had to to it online when it says on the website for refunds or changes contact the store. But he argued that we needed to do it online. Emailed head office to get a refund, the store declined the refund ( no surprise there) lucky enough we recorded it all and we’ve sent over all the proof of them saying to contact head office. So for anyone ordering always and I mean always record your conversation with them otherwise they’ll be able to get away with not giving you a refund.

food was cold and lacking toppings

This was the worst pizza I think I’ve ever had. My peppers were actually black, charred. And that made the entire pizza taste awful. Absolute waste of money, I’d like it back to be honest.

We're disgusted by the Pizza they just sent us and also the attitude of the staff when i phoned to complain, as you can see from the photos i've provided the Pizza was soaking wet and soggy, this Pizza was to share between 3 of us, we took one slice each and simply couldn't eat anymore due to the wet texture of it making it nasty to eat, i phoned the store any they refused to replace or refund and directed me to make a complaint to head office where ever that is! also when i asked to speak to the manager the staff member asked me to hold on, he then came back 2 minutes later to say 'oh the manager is not here at the moment' i mean come on... it's a small store you know if your manager is there or not! so obviously that was just a lie and the manager was there but didn't want to speak to me to address the issue, Avoid this place and see my photos to show the soggy mess they sent us...

Wrong drink, wrong side order. Diabolical

Poor excuse for a pizza, arrived late, extremely chewy crust and both pizzas overcooked and tasteless. Waste of £30.00

Food was hot and would order again

Literally pizza in a puddle of grease

Food arrived two hours after we ordered it. When it arrived it was cold and the seals on the boxes had been opened. We ordered one meat pizza and one vegetarian pizza, both were meat. We called restaurant to ask for replacement, he was reluctant but agreed and said to ask for a refund via justeat. He called back half hour later to say he wouldn’t be sending a replacement pizza out because we’d requested a refund. Half of our party were left without food as they were vegetarian, the other half ha

The absolute WORST experience!! Ordered food today at 6pm, spent £40 worth of pizza. Food didn’t arrive arrive until 10pm!! Called the restaurant multiple times to be told the food is on its way, and when the food finally arrived had to reheat in the oven they were so cold. No apology from the restaurant. Do not waste your money, you’d be quicker making your own pizza at home.

Placed my order at 6:30pm and it finally arrived STONE COLD!! At 9:50pm!! Every time we called the restaurant I was told the food is on the way when it clearly wasn’t! Do not take so many orders if you know you’re badly understaffed… it’s common sense!!!

2 hour wait, food cold. Telephone manner awful. Direct to website for refund. Did seem to care at all. Avoid

I pre ordered the food at 16:30 and it got accepted. Then it comes late so my partner rang them and they said that they were only now making the food as the delivery driver turned up there and then they arrived late .

Awful customer service called them as order was wrong and was told I had to pay for another one plus delivery if I wanted another one! Shocking!!

After waiting an hour and a half for delivery, I had to phone and ask where my order was. I was told the driver has delivered it but will remake and send a one out. At 2 hours it arrived stone cold and missing items...the guy couldn't stop apologising but this isn't good enough!

Food was cold and a-bit pricey as-well.

Food late forgot order of wedges

No sauce whatsoever, which meant pizza was tasteless. Rang to complain and was told manager would call back. Manager didnt call. This restaurantdoes not givd a toss

Definitely not what I was expecting. The food was awful. Pizza was tough and tasteless. The loaded wedges were disappointing. After spending over £40 didn’t even get a dip with the pizza. Will stick to dominoes in future… much better

Always good pizza and friendly staff. 🍕🍕😋😋🥰🥰

Atrocious service, order was due an hour after ordering, no sign so called to chase and was told the order was with the driver. Chased 20 mins later, was told there was an issue with their system and order would be on its way shortly. Called again some time later to try and cancel as by now it was 2 hours late. Was advised to cancel online but not an option with Just Eat so had to call again and was told they would deliver anyway and we can complain to try and get a refund. Delivery was another 20 minutes so in all we waited almost 3 hours. The order was also Luke warm and incorrect sauce on the pizza (BBQ instead of Ketchup) and tasted re-heated. Nothing like what we expected form Pizza Hut which used to be our favourite.

Dreadful. Whoever took my call was rude and the most unhelpful bloke to deal with. Waste of money.

Was over 1 1/2 hours late. Wrong food delivered. Food was cold.

Meat feast melts were very dry and hardly any filling.

Ordered at roughly 6:20pm. Currently 8:07pm and it’s still not arrived:/

There was no cheese on my pizza the mushroom were like rubber like they’ve be left out for a week and the cookie was like a rock and burnt !! Will not be ordering again !

Totally wrong and missing items won't bother again £72 spent 😕

Waited almost 2 hours as food was delivered to wrong address only to discover the Mac and cheese was cold in the middle and wings were burnt.

Shocking service, put restaurant as the food came up as delivered on my app the the “manger” said the delivery driver hasn’t answered and there’s nothing they can do and hung up!! Avoid at all costs

Ordered a supreme pizza and veggi one arrived. Both pizzas were poor quality and it was such a shame.

My order was 20mins late and my cookie was damaged in delivery.

Very disappointed, ordered at 7 delivery was delayed came 9:55 no communication from the restaurant and didn’t receive our dips either. I was expecting an apology or something extra to be sent as a gesture but nothing. Never had such poor service from them!

Cheesy garlic bread perfect, macaroni cheese slightly overdone again. Friendly, efficient delivery driver.

Macaroni cheese was overcooked. Overall quality, including cheesy garlic bread, not as good as usual.

Items missing , said they would send them but never did , had to claim £ back

Food was over cooked, pizza was cold but also hard! Horrible meal sadly

Had my usual special sides cheesy garlic bread and macaroni cheese. Both done to perfection and arrived still hot. Thanks.

Please avoid. No food and no refund. Many phone calls and emails get you no where.

Terrible service. Cheeky on the phone always miss a few items!! Happens every time !

Macaroni cheese was overdone this time, but otherwise all fine. Thanks.

Bought from the £5 menu Great options and just the right size Pizza tasty and boiling hot

Takeaway from Port Talbot store. Arrived 20 minutes after due for delivery. Pizza cold and burnt. Nachos cold and hard. Waste of 31 pounds. Threw it and nachos. Also no dips as ordered....not that it mattered then. If could rate zero would have. Obviously no pride in product. Shocking!!!! Avoid if you want food that's at least hot, not burnt and delivered on time.

Delivery was on time and the driver was very nice but unfortunately the pizzas were over cooked and therefore very dry.

Was a rather cold and burnt pizza

I ordered food at 19:00 and it didn't turn up until 20:40, I ordered it as a treat for my kids who had to go back to their mum before the food turned up. Not good enough.

Friendly staff and very good pizza deals

Ordered at 19.20, the order was delayed twice. We were still waiting for the food to be delivered at 21.40, when the delivery estimated time was no later than 21.15. The order left the restaurant at 20.55 and took over an hour to arrive at the house. It would be faster for us to fly to Italy and get pizza. The order was delivered without the pepsi max.

Absolutely terrible service. 2 hours to deliver a pizza. Awful customer service from the restaurant. Very unhelpful staff

Simply put will be coming back for more amazing quality of pizza for the first time ordering from Pizza Hut good job guys!

Pizza and chicken tasty but wrong garlic bread delivered. Pizza garlic bread instead of slices. Too much dough. Very soggy

All good. Cheesy garlic bread baquettes and macaroni cheese. The garlic bread wasn't warm enough but the mac n cheese was. A quick heat up of the former and all was good.

Unfortunately not as good as perevious order. The macaroni cheese was slightly overdone but still warm, however the cheesy garlic bread was cold and needed to be re-heated.

Ordered cheesy garlic baquettes, macaroni cheese and salad. Thought they would be just about OK but all were excellent! Really tasty, still hot (except the salad ofc) portions were just right size for me. The baguettes were crispy, garlicky and with the right amount of cheese to not be sickly, and the Macaroni cheese had a golden brown top, delicious cheese sauce and cooked to just the right texture. Really good and will order this again. Delivered on time and with a smile and cheery greeting.

Absolutely brilliant. Delivery Person was a delight. Food was excellent. All perfect. Thank you. 10/10.

Food was over greasy and was just plain soggy and tastless

Food was great, better than dominos and a better deal (large £8.99, 2 dips 99p and the upsell side at checkout for £3.50 usually £6 odd) ordered online around 10ish on a Saturday, maybe just after peak ordering times. Was ready to collect in 15 minutes, quicker than i could drive there. Rung the bell food was brought out promptly and friendly service with a smile from the lovely young lady. The beyond meat pizzas are absolutely delicious like reviews say. Same experience again next time hopefully, will be ordering again soon.

I had to cancel due to taking so long

Food was burnt Food was over an hour late

Food arrived 40 mins later than expected, luke warm to cold. Awful.

Food was late and cold, forgot drink. Won’t be ordering again

Order delayed then arrived later over an hour and a half from original order time

Lovely hot pizza plenty of toppings 😊🍕🍕

food turned up 15-20 minutes late. Food was also cold.

Almost 3 hours after placing my order my pizza arrived. I phoned the restaurant twice to trace my order. They didn’t give me a courtesy call once. Order placed at 7.33pm. Order arrived at 10.21pm. Very disappointed and I’d like my money back please.

Missing half our items and called the restaurant numerous times to be told its not their fault they're busy!!

When I arrived to collect the pizza , the lady told me it would be another 5 mins , it was already past the specified time so I had to sit in the car for another 5 minutes ( no fault of her own as she was holding the Fort by herself ) so when I collected the pizza she charged me for a dip , you got to pay for dips I was told . No wonder Dominos is winning the war , I'll be going straight back to Dominos from now on , they at least give you a free dip and are always on time , stick to what you know is my advice

Pizza was ok just a bit over cooked on base. Garlic bread was unedible and tough. Need to sort the cook out there.

Our order was delivered hot & in time stated, lovely food and value for money, will definitely order again😊

It was all very nice, although the cheesy garlic tear and share didn't have much cheese in it hence it was a bit dry and bland, also the garlic dip that was meant to come with it was missing, i only received 2 garlic dips in total with my order and i paid 99p extra for those 2 dips

We had a large supreme and a large bbq meat feast and they were both very nice, food arrived hot and on time, only complaint is they don't give a free garlic dip with the pizza's anymore :(

I had a medium supreme classic crust without garlic and it was very nice, arrived on time and was piping hot, i used a discount code Just Eat sent me so i got the medium pizza and 2 large Ben & Jerrys for £17 delivered

Food was very warm and fresh!! Very quick too which is always a bonus

The Pizzas have gone terrible always cold not enough cheese, removed all the good toppings , no more garlic dip (You have to pay for them), that new manager doesn't have a clue how to deal with customers so after the first issue they sent me a evoucher well this time it was even worse so please Pizza Hut try to give your staff some sort of training or even show them how to make a pizza its not difficult. would i return there for a pizza i don't think so well will make some at home with a real dough , some nice toppings not just a general meat feast pizza with 2 or 3 other choices , they all look a like and don't think the pizza you see on the web site is what you get. Shame it was good there not so long time ago .

I ordered chicken strips and cookie dough, they arrived in the same box with no divide. This is a meat product against a vegetarian dish. Not only was this order estimated to take an hour to arrive to begin with, but it was then late by a further 15mins +. It was missing the ice cream for the Cookie Dough as well. In fairness I showed the driver and asked if it was normal to send food out mixed like this in a Flatbread box and I was told no. I phoned the restaurant and the Assistant Manager was less than helpful. I was advised the order was late due to lack of drivers (I do understand this, this wasn't my main problem.) I was told she would send the ice cream out....after waiting over an hour and 15mins for the original order (which was cold on arrival) there was no way I was waiting again.....like I explained to her, there was no point sending the ice cream anyway as the food could not be eaten. It was two separate dishes for two different people one who eats meat and one who doesn't. They can not serve meat with a veggie dish. Ive asked for a few days now for the manager to contact me.....no luck as yet. Ive emailed Pizza Hut Head Office who has just referred me to complain through just eat. Ive done this now, but I still want to speak with the Manager Directly.

Shocking costumer service! Never ordering again from here!

Very nice but had a long wait when collecting

The garlic bread cheese should have been garlic cheeses slices but folded pizza base with hardly any cheese was delivered. The pulled pork pizza had hardly any topping on it few bits of stuffing and traces of cheese and pork. Gutted felt like I had eaten just tomato on bread. Fed up with Pizza Hut charging loads and scrimping on toppings !