Pizza Hut in Gateshead

Great food. Good value lunchtime buffet with plenty of choice. Great service from Liam and Hannah.

I was in during the day with my mam , sister and daughter. Liam and Hannah were very welcoming straight away and great with my daughter letting her choose her own colours and book. My daughter bumped her head and they were straight over to check her with ice and a lovely ice lolly to eat for after her dinner. It made her day and we are very grateful for their excellent service.x

Quick, courteous and lovelybfood

Service was great, staff were lovely and helpful after receiving undercooked chips ,the manager kindly took them replaced them and refunded the value for the inconvenience. Food was as tasty as always will return

Lovely meal today, both had buffet.. The guy making the pizzas did well to get fresh hot pizzas out regularly. We were served by Claire and Lucy who were lovely and very friendly too :)

Great place always easy tomtake the kids to, staff are great

came for a lovely meal got food under 10 mins, great customer service of saf, very friendly and kind and polite and was very helpful x

Lovely buffet as always at the Metrocentre Pizza Hut, and lovely friendly and welcoming service from Lucy and Claire

It was lovely the staff were so sweet we had a lovely time I loved the service Claire was so sweet. From Rio, age 11 xx

The staff were short handed and Saf went above and beyond to make sure all requirements were met. Food was cooked to perfection

Saf was very attentive and friendly. They got one of our pizzas wrong and Saf made us another one straight away and let us take the extra pizza home.

Saf was professional, approachable helpful

Lovley service from saf and i think the other persons name is evin or erin

Erin and Saf were very friendly and helpful during our dining experience. They made sure everything was up to standard and maintained a high quality of customer service. Food matched the service perfectly, delicious.

Came today for dinner, we had the buffet, pizzas were always fresh and hot really nice. Salad bar was tidy and full. The service was great from saf and Claire very friendly and professional.

Great service from Erin & Saf! Thank you (=

saf was absolutely amazing, lovely and always on his feet, food was lovely so filling

Lovely food and amazing staff very helpful and attentive was served by the lovely saf and Erin

Staff are really friendly and very knowledgeable of the menu. It made the whole experience 10 times better.

Great buffet food for the price. Staff were nice and friendly!

Brilliant staff, very nice, great food on offer. Would highly recommend

Really good pizza. Buffet well stocked and replenished. Claire and Liam are really friendly and good hosts! Can’t go wrong for the price we paid 👍🏻

We come to Pizza Hut every time we visit the Metro Centre and today we were served by Claire and Samira. The service and food were excellent as usual.

Lovely little lunch, bit on the pricey side but what isn’t nowadays? staff were very friendly and helpful especially Liam and Claire!

I went in with my 8 months old son today and the food was really great and the staff was amaizing. Claire and Liam was always there if I needed help. Thanks guys, I'll come back soon xx

Great service from Claire and Liam. Very friendly and helpful. Food was also delicious

popped in on my dinner break and was served by liam and claire. they were so lovely and made me feel very welcome! food is amazing and tasty! 10/10 recommend :)

I really enjoyed tonight as the food was lovely Maddy and saf were very helpful too Thank you

Sophie & Sat brilliant and couldn’t do enough to help.

Friendly and fast service, great tasting food!

Staff are lovely at this hut especially Hannah who is always lovely with our daughter. There is space for wheelchairs and we always get a quiet corner. We usually order sharing pizzas and the food is always nice and service is quick.

Great food and plenty of it. Lovely staff and really helpful especially Erin, Hannah and Emma. Would highly recommend!

Came here with My dad and brother, Food came out quick even though it was kind of busy, Good service, everything was cooked to perfection and the staff where nice, would recommend

Went to pizza Hut last week, first thing we experienced with was an extreme stench of egg, wanted to order one of the sharer deals but switch out the desserts for an extra side, which was way cheaper than the desserts, the staff were rude and un accomodating. To order one pizza and 2 sides would have cost us £50 before drinks. Absolutely shocking experience. We ended up leaving.

Lovely friendly staff and we reserved very good customer service from all the staff, really nice place to go for family time

Lovely food and lovely atmosphere, Claire helped us out with everything we needed and was really friendly :) thankyou!

Good food and friendly staff, Claire has always been perfect very friendly and polite

We use this Pizza Hut regularly because my kids love it and the consistency of the food is spot on. It's always clean and tidy. The staff here are great too, the manager is mega personable and always makes an effort to come and have a chat with my family and make us feel welcome. I don't regularly leave reviews, because good service is just expected these days. But fair play and credit where it's due, the staff here are spot on which is why we keep coming back to this one. It's miles better than the one inside the Metro.

We took 9 kids for a 9 year old birthday party. Staff were great, all good. Thank yoy.

Staff were fantastic, especially with my son. They made sure he was sorted for colouring in and helping him get his own salad. We have not been to pizza hut in a few years and would definitely go back

Everything was great about this pizza Hut. The pizza; amazing. The staff; amazing. Everything was amazing. Easiest 5 star ever.

Popped in for tea tonight, amazing food and service from Erin and Mia, will definitely be back!

Excellent customer service and nommy food!

Great service and nice food. We opted for the buffet and the quality of the pizza was really nice. The manager especially was really kind and helpful.

Good food, reasonably priced. Good service and helpful staff.

Great service the food was amazing and the manager Saff was very helpful in helping me decide what I wanted and was very attentive

Excellent service from the staff today. They were so kind and helpful and were really friendly with my little girl. Food was delicious as always, would definitely recommend.

Always a firm favourite and will always return

Perfect for the kids. Great quick and friendly service!

We attended Pizza Hit Metrocentre for my other half’s birthday and the staff were so attentive and friendly. The restaurant was clean and tidy. The service was super quick! They even accommodated us in bringing Paul out a birthday cake and singing along with us! Really pleased with our experience

Staff were welcoming and amazing and the food was delicious

Great service by Lucy would definitely return

Went here recently, staff and atmosphere was lovely. Will return

I don't like the new pizza hut vibe, cashless, confusing menu, self service to order, sorry not for me anymore, I just want to be served by a waiter or waitress like you used to, I won't be back.

Visited with my young children. Food was great, they loved the buffet! Ice cream factory was a hit too! Definitely return.

Pizza taste horrible and the pizza just tastes like soggy cardboard

Fast and easy service, great food and served hot. Kids enjoyed the salad bar and plenty of pizza, ice cream was her favourite as she got to make her own. Would definitely come back for the buffet as it’s great value for money

Our server saf was extremely friendly and happy to help.

Amazing Service, Emma, Hannah and Mia were super friendly and helpful especially Hannah who cleaned our area and brought out my daughters birthday cake

Lovely buffet lunch after visiting the new primark extension

pizza was rubbish. toppings didn't cover the whole of the base. it was floppy with the toppings slipping off when picking up slices. fries weren't fully cooked. very disappointed with this well known pizza chain.

Order was over an hour late, arrived cold and felt as if it had been sitting at the restaurant for the full hour - very disappointed

Thomas and his team were lovely today when we visited. Great service, very friendly and made us feel like valued customers.

Got two cookie dough ordered an extra ice cream which I didn’t receive and portion size was tiny for the price wouldn’t order from here again shocking really

stone cold when delivered. this is as they went 2 scotchwoid Rd in Newcastle x

My food arrived stone cold and when I opened both pizza boxes they were sat in a heap at one side of the box absolutely disgrace I’m wanting a refund but still haven’t heard anything back yet ridiculous !!

All of the glass and plants where dirty and Disgusting had to ask for new one three time and everytime there come dirty I willl never be going back there again and if I could give it a 0 stars I would

Tried this branch a few times and it always been delivered either cold or the wrong order. Waste of money.

The price was good. The workers were polite and not overbearing. Fast service. Clean and neat restaurant. A truly relaxing place. Poor-quality pizza.

Ruined by the self service. Pretty sure they’d make you cook your own pizza if they could.

Middle of the day so only 2 other couples in there, everything ordered via app at table, serve yourself etc. Food was ok, nothing special & limited options on the all day buffett, with salad & pasta bar very bland Annoyed that your encouraged to "tip" but as the customer does all the work not sure why you would.... Over all £40 for 2 adults & 1child defo not worth the money

Visited this Pizza Hut for lunch today as I was hungry when I arrived at the Metro Centre after coming from Middlesbrough to look around the shops. I ordered a 9-inch pan base cheese and tomato pizza, which I wasn't very impressed by as it tasted like it was a bought frozen pizza from a supermarket, and for £11.99 I expected a better Pizza for lunch as I dont go to the Metro Centre that often. The staff member who served me was kind and friendly, which is why this Pizza Hut got a 2 star rating instead of the original 1 star that it was going to receive. I won't be returning to this Pizza Hut anytime soon because the quality and standard of my pizza were poor for the price that I paid.

The team at this store went above and beyond with their customer service. Special shout out to the manager on the day we visited, top notch!

Lovely staff. Can't be any more geordie than the manager.

Took 2 hours to deliver cold food which was inedible

Great food as always BUT losing its way a little with self service and staff looking poorly dressed. Gone are the uniforms and being attended to, kind of, there's where you log on to order, crack on....the lady serving us was nice and helpful but I feel the Hut has lost its customer service and character. If they are charging a restaurant price then provide a restaurant service not over priced self service.

While the staff are fine and respectable So Far... The salad bar is to cry at I've never seen something look so bare. We started at collecting our 'clean bowls' which contained previous persons food so I thought 'Maybe it's added flavour' but majority of the salad bar bowls were in need of a good scrub. You are expected to wait outside to be seated which didn't bother us. While there must of been 10 seated groups (total of 14 people?) people/families it was extremely disheartening to see we need to go the self service to... Order all your food, drinks and desserts staff cannot take this order from your ctable... However, through the self service I am still extremely confused to why I'm "leaving a tip" to a self service machine.. thankfully, I found the 'skip this option ' hidden away. I had to eventually get staff to apply the discount code. Staff - 6 Restaurant- 4 Cleaning- 4 Policy's- 0

Went to Pizza Hut outside Metrocentre for dinner with my partner and it was a lovely experience as always. Been a few times this year and it is honestly one of the most welcoming dine in experiences i have had, the staff are consistently polite and kind when arriving, throughout your stay and leaving. Honestly not been anywhere with staff so polite, welcoming and accommodating. The manager and a serving staff member Heidi stand out massively with their kindness and politeness during our visits. Cant commend these two anymore, a real credit to this Pizza Hut and the Hut franchise.

Delicious food, went at lunchtime and had the Pizza Hut Buffet. It was delicious. Good service but a little slow, and nice and quiet for a half term weekend at 1:30pm. Good Job, Pizza Hut (MetroCentre)!

The tomato sauce on the pizza didnt taste good, also the dough was not cooked well enough.

The pizza was dried and over cook

Booked a table for twelve on the 14th/10/23 for my daughter’s birthday party . The staff were exceptionally good. A big shout out to the manager Emma who welcomed us and set an amazing tone for the start of the party🎉. Emma and the staff went out of way to ensure the children had an enjoyable time. It was an exceptional experience for the kids and we are also grateful to the staff member (sorry did not get their name but they had piercings on their face) who constantly checked on the kids ensuring all was going well for them even taking pictures. Pizza Hut, thank you!!

The pizza was very nice it was hot and fresh the drinks were nice and the waiters were very attentive, the salad bar had alot of options, But the only issue was the sanitary the seats were sticky and full of crumbs evan though we were the first peaple in that pizza hut that day, overall it was a good experiance.

Many years since I last visited a pizza hut but at the request of her 9 year old and her friend we visited the metro centre branch. There is a new way of ordering which is done in the form of via an app or at a kiosk. Staff explained they are on hand to help if needed. Both kids got the buffet option which included refillable soft drinks, all you can eat salad bar and pizza / pasta buffet. I ordered the refillable drink, all you can eat salad bar and a vegetable flatbread. Drinks were fine, salad bar all appeared fresh, well stocked and what you would expect. Girls seemed to enjoy the pizza and pasta, there was a good choice of pizzas and 2 different pastas. The stand out was the flatbread, I didn't have high expectations but it was very very nice, crisp, fresh, and tasty. Balsamic dressing and fresh rocket. We often visit pizza express and I pick the Leggera....I prefer the flatbread from pizza hut and the cost is less. For 3, 2 children, 1 adult for all you can eat salad, all you can drink soft drinks and pizza it cost less than £30! The restaurant itself started to get busy around 1215 with a queue outside. And the toilets could do with a refurb but the food was great. If you haven't visited recently I recommend you give them a try.

Was cold, no topping, late, never order delivery

Not what it used to be still very tasty though. Ice cream factory isn't worth the extra money sorry used to have alsorts of sweets to add to the icecream now just a selection of sprinkles and sauces. Still good value for money.

I enjoyed the food but didn't like the fact that pizza hut has now gone cashless

Very friendly and helpful staff, even towards the end of a busy day.

I don't like how you have order on an app or go to a machine to order.

Staff really pleasant and helpful. Menu, it is what is. Really noisy but I guess that's the type of place it is.

Really poor service… staff were great but no longer allowed to order directly. Lost all customer interaction and friendly service.

Food was nice but nothing special. Was Luke warm n salad bar desperately needed re stocking. Did a deal for £50 was poor for the price

Food was an hour late and when it did arrive it was freezing cold and I mean no heat at all. Terrible service

The pizzas are always good but it’s far too expensive for what you get. £33 for 2 individual pizzas delivered is shocking

First time visit to this branch, excellent customer service, food was delicious and great value. We opted for the light lunch flatbread.

What a lovely lunch on a sunny hot day. Super flatbread and delicious fresh salad and a coke. Perfect. Will absolutely go back again soon

It was a nice relaxed atmosphere the staff Thomas and Lucy were lovely, friendly helpful and very pleasant which is very refreshing these days!

Pizza hut! What more can I say delicious food decent service and nicely kept seating love the buffet and salad bar

Awful 😂 The service is terrible staff kept coming and kneeling down to take my order instead of just standing! no one had there hair back even though they are around food! I saw a lady clean someones table to give to someone else and the other customers hadn’t even left yet, just went to get more food the staff then giggling to themselves instead of explaining to the customer what had happened and him being confused where all there drinks had gone. Just totally unprofessional

Order was pushed back 4 times with no way of contacting the courier. Called restaurant said they were waiting for courier to get in touch. Order came and all 3 pizzas were squashed. No way of contacting just east or cancelling order.disgusting service and if nothing done pictures will be shared on social media