Pizza Hot Express in Runnymede

I visited last week. Served very well amazing and friendly staff. Good service definitely visit again and again. I really liked it.

Has to be the worst pizza delivery I have ever used on 2 separate occasions I have received nothing that I have ordered. They say it the online ordering service they use, my motto if it doesn't work don't use it or get it fixed and to add salt to the wound it take 15 days to get you money refunded

This pizza shop is by far the best ...delivered hot fresh and always very tasty highly recommend wouldn't use anyone else prices and value are excellent

Difficulties with order not being received despite confirmation email that order accepted. After an hour wait and still no pizza I check emails to see that they had sent one 25mins after the initial email saying to call. I called and spoke to someone that sounded like they were standing next to a motorway and was very difficult to hear. He said no pizza on order!!! When asked how long it would be he said another 30mins. That would make it 1.5hrs so asked for refund. He became aggresive and started swearing at me. Was told he couldnt issue refund and I had to contact head office! would not give me number for head office. Said it was on website. When I checked it wasnt. There is no head office, Called back and he just kept putting the phone down. Left me thinking he had stolen my money.!!! He was rude and his behavior was deplorable. If there are system issues DO NOT take it out on your customers. Eventually a different company sent me an email saying I was getting a refund. By which time I had cancelled my Debit card as up this point the situation amounted to theft!!!! SHOCKING.. AVOID

We have used this location on numerous occasions & they always provide a very prompt delivery service. Very wide range of foods which in our opinion are always to a high standard. Staff are friendly and helpful & delivery is always courteous & on time to what is advised.

Burnt and cold! How that's possible is beyond me!!!

I just didn’t receive it after I have paid for it

Horrible pizza the cheese was congealed the meat was slimey and the chicken strippers were soggy! Over 15 pound as well very disappointed. Will not order from here again!

Best Pizza , great friendly service

The pizza was lukewarm and measly

For date and time ordered not very good service. Food was poor and topping not good

The food was over 20 minutes late and when I rang the guy was extremely rude. Never again.

Very tasty and reasonably priced pizza 🙂

Always delicious, and always on time. Deals are good value too. Thanks , will order again very soon.

Pizza had no flavour toppings are so tiny that you cant taste them I wouldnt eat from here again plenty better places to eat

I am fed up of going to Pizza stores with disgruntled employees taking it out on the customers, one of them blew a kiss at me asked me what i did for a living! i didnt want to answer - He had a smug grin on his ugly face whilst he was doing it! The other one acted like he was a professional fighter ! Pretty pathetic! Pizza good Staff need retraining ! They were just interested in kicking off rather than service! Pretty much ruined my experience pizza tasted a bit bitter after that - SHOULDNT HAVE PAID!!! MAKES U NOT WANT TO TALK OR BE NICE TO PEOPLE ! SHAMEFUL REALLY

Fast while you wait service with a good choice of selection for build your own pizzas at a reasonable price.

Buyer beware!!! Do not order pizza for delivery as my car was broken into and valuables stolen and debit card used in the shop twice. Ordered pizza for delivery and car was broken into and debit card uaed one hour later in the shop. Shop owner refused to help evwn though they have cctv sign outside. Staff said the cctv doent work but has a sign outside saying they have one. Please do not order pizza for delivery.

I ordered from here on a Wednesday evening. An 18 inch pizza and garlic bread. Hi the delivery was 30 minutes late. When it finally turned up 1 hour and thirty minutes after I ordered it, the driver didn’t have the garlic bread. I paid him went inside and opened my pizza to find and overcooked burnt mess. I will not be ordering from here again. Disappointing because this place used to be nice!!

good pizza and early delivery, however the driver was useless! phoned me about 8 times, got lost, made me walk to meet him, and forgot part of the order. Then it took half an hour to bring the rest of the order and told me to be quick collecting it because he was late for another drop. I like this pizza restaurant but the service today was terrible! shame!

my food arrived almost 45 minutes late (from the time set which was already 1 hour and 15 from when I placed the order). although the food arrived hot, it was completely inedible. the spaghetti Bolognese was solid, tasteless and stuck to the packaging. the chicken nuggets were pink inside with a layer of fat in between the batter and chicken itself. I am disgusted and shall not be returning here. h

Very greasy pizza to be honest didn't like it at all only ate it as was really hungry after work was late in the night and haven't had a choice. Frozen Ristorante would do better than that.

so greasy and thick rubbery cheese on top not cool

Very good service, food was brilliant. The delivery guy seemed very moody but I guess it was 1:30 in the morning and he's at work - id be moody to.

normally its fine and nothing wrong but last night they messed up my order i asked for a thin base and i got a pan base also i asked for cheese & pepperoni stuffed crust and only got cheese.

I placed an order this evening that came to just under £30 The guy who took our order was extremely unhelpful and it took ages for him to understand what we wanted. We tried to order doughnuts and were told there wasn't any and then when we asked what deserts were available we was then told doughnuts >_> We was given the wrong drink, we ordered Diet Coke and he gave us full fat coke bearing in mind I had a diabetic with me so they are incapable of drinking full fat coke, we then had to wait 15 minutes for the driver to come back and give us the correct one We didn't want to wait as our food would be cold The food itself wasn't nice at all, Potato skins were burnt, chicken strips were soggy, curly fries were a mess. We also ordered strawberry cheese cake and doughnuts which were both completely FROZEN I couldn't eat it with cutlery and when I tried it broke the plastic box it came in where it was so hard! I'm completely DISGUSTED and appalled by this stuff they delivered to us and the people in their company find all of this acceptable! I refused to ring the number again and talk to somebody incompetent and incapable of understanding me

the food was cold had plastic in it and garlic bread wasn't cooked

Pretty undercooked and while yeah on time still an hour for delivery is a long time

Garlic bread pretty much inedible and food not very hot due to late delivery. Everything else ok. I usually order from here with no problems so hopefully this was just a one off.

Cant fault this place hot pizza delivered on time for a fraction of the price of the big chains and good quality I always order pizza from here now

Ok food once it arrived, close to two hours later. Delivery guy was nice and tbf wasn't his fault as food was still hot. Makes you think what happened in that hour and a half. Very very bad management. I won't be back, and if you have another choice, choose that.

very disappointed with the quality of the food we was given. uncooked garlic mushrooms , sweaty onion rings and half the toppings of the was missing.

Good service and on time, pizzas a little too oily but overall good.

Food took 1 hour 40mins to get to us, was cold on arrival

Bit disappointed. Garlic bread soggy, pizza very hard ..... No where near normal standard which is a shame as normally very good.

This is the second time I have ordered from here. Last time was brilliant this time not great. My order was 25 minutes late and they didn't have an item I wanted but nearly didn't tell me. I had to call out to the delivery man that I had an item missing. He obviously didn't check what he's delivering. He called his boss who said they didn't have this item and gave me the cash back. The delivery driver was a bit miserable. The food was average this time so I won't be ordering from them again.

We ordered pizza for collection on a Saturday night. Two adults and one child ate well for less than £30 so I have to say it was good value. The pizzas were very nice. The only negative is that once I placed my order and paid, I soon noticed some of the other deals on the extensive menu which meant that I could've had more food for less than I paid. Perhaps the deals could be labelled better for numpties like me. Overall, it was a good experience. We will eat from here again on our next visit.

My pizza was said to be delivered at 2:05 am, at 2:25 I rang and I was told it was 5 mins away, I consisted in waiting still, at

Never arrived, no answer from phone.

Did not deliver one of the items I paid for (strawberry cheesecake) and did not ring my phone like I asked to

Really pleased with my order. They didn't have any Diet Coke and brought me a bottle of regular Coke which I don't like. The driver kindly took it back and refunded me. Food nice and hot and delivered earlier than expected. I will definitely deliver from them again.

Brilliant. Our local pizza place. Cant flaw

On the evening of Thursday 27th of April, I ordered a large pizza and 2 sides. When the order arrived it was all cold (not warm, cold). I then rang up to complain about the temperature of the pizza, I was greeted with a rude obnoxious man who continuously shouted at myself and called me a liar. For the sake of a £24 order they have now lost a customer. Customer service was appalling. NEVER ORDER FROM HERE!!

So much cheaper than the rest good food and a good delivery service

The best. Their cheese crust is amazing.

Great food ridiculously fast delivery as always 👍🏼

Absolutely lovely food, and quick delivery thank you guys

Very nice food once again. Delivery driver was running 10 mins late and the restaurant rang and told me. Great customer service. Would definitely recommend.

Nuggets are amazing! So was the thin crust pizza!

delivery time was great but the wedges and chicken nuggets were completely soggy and undercooked. so disappointed with that aspect, really want a refund

Food was on time but literally freezing cold The only good bit was the wine

every time i order the chilli sauce，they never gave me the sauce

Perfect timing, good food at 2.30am

Great food and really fast delivery.

Food was cold when it arrived driver was also stopped by police didn't enjoy it at all would like a refund

Great food Great service Great time keeping

Pizza and nuggets were clearly re-heated as the cheese was equivalent to rubber and the nuggets weren't fresh whatsoever. Students shouldn't have to waste money on a place like this, disappointed.

Got the order completely wrong.

Since when do you smother pepperoni pizza with mushrooms and onions ??? The kids wouldn't eat it as they couldn't find the pepperoni.

Fantastic delivery service! Great deals, great food and great price.

Pizza 🍕 perfect chips and onion rings were not cooked

Waited for the food almost 2 hours.....

The food arrived 30 minutes late with no apologies or anything

The food was delivered within the the promised time. I ordered a veg no spicy pizza and it was good. I would definitely order again becaue their rates are reasonable.

20 minutes late and again wrong dips and a missing one

Perfect! Delivered in good time and was delicious! Thanks

Wasn't very nice for my liking. Good delivery and very good value for money however.

The lasagna was TERRIBLE really watery and obviously frozen.. the white wine was also hot...not good at all!! Won't be ordering from here again

Excellent service. Was told it would take 50minutes to arrive but received a phone call 15minutes later saying the driver was outside. Food was delicious and great prices.

Great pizza with lots of topping.

When you order through Just Eat they don't give you a free dip which is not mentioned. Disappointment.

If I could give no stars I would, got our order wrong and extremely bad customer service

Great value and was hot when it arrived really happy 👍

So fast and cooked perfect as always 😁

These guys make a good pizza, offer a good range and all at good prices. All the usual extras if you want them, sides, chips, drinks. But in essence they do good pizza, all you need to know really.

Food was lovely and hot. But I ordered a meat lover pizza and all I got was cheese and cheese and a dash of sausage. There wasn't a good meat distribution. Wouldn't order from here again to be honest. The mozzarella sticks were nice though.

The lasagne and wedges were lovely. Didn't use the restaurant service to give accurate rating

Meat love, the best pizza in town

Was a pretty average pizza. Not the amount of meat topping I'd of expected from the meat lover pizza.

Our food was ordered very quickly and the food itself was great.

Superb value for money 18" was excellent and lovely chicken strips will deffo order again

Best pizza in the area.. by far!! 👍🏼

I ordered the food , I got a time it would be delivered buy after an hour it didn't come I called them up they weren't bothered and said my food would take another 25 minutes and were really rude , food didn't end up coming

The 18 inch pizza was so huge and way worth the money too I definitely recommend pizza hot express to anyone fair prices and fresh quality food

Came so quick and tasted perfect!!

The pizza we got was amazing, as where the garlic bread, chicken wings and onion rings. Very cheap and a 4 star hygiene rating. Recommended.

It arrived more than 45 minutes later than the expected delivery time. I do not recommend the chicken strips.

Arrived hot, on time & was delicious

Took an hour and a half for the food to arrive (35 mins more than the app said), but good quality food when it finally arrived

Didn't receive correct order, 40 minutes later then expected arrival, food cold.

So late. Really poor. Nearly 2 hours and the take away is a 15 minute drive away. Absolute joke.

Great food and the fastest delivery as always!!

great huge pizza very tasty at a great price

Food was good as usual however they delivered an hour before the time requested, so it was cold by the time my housemates got home

Rude on telephone,might as well chuck food at you. The wine is a 3 for ten pounds, & they charge £8 a bottle !!

Mis amigos y yo nos alojamos en el Travelodge en todo el medio de la carretera de julio para un viaje al Parque Thorpe. Originalmente íbamos a fin dominó pero no se les entrega al hotel! Uno de los miembros del personal de travelodge recomendado este lugar pizza... y estoy tan contento que no!

It was great, they applied my special request for no cheese without incident

The pizza was not cooked through enough the dough was still so soft and sticky will not be ordering with you guys again as very disappointed

Soy un cliente de Pizza Hot Express, ya que tienen una gran relación calidad-precio, ofertas increíbles y no dejes que con el tiempo de entrega. Están abiertos hasta tarde, lo cual es muy práctico, con deliciosas pizzas! Su menú es enorme, con un montón de opciones, y siempre son muy útiles en el teléfono.

Both pizzas were supposed to have pineapple on, but one didn't. And there was hardly any onion on it either, so 2 of the 4 toppings were missing. Of the remaining toppings, there was plenty chicken and that was fine, but the peppers were mostly burnt. Not up to the usually high standard at all, sadly.