Pizza Express - Stratford Westfield in Greenwich

Excellent service from Julia and Aiste, thank you for a wonderful experience!

Julia and Aiste were top quality and very friendly! Lovely meal! Thank you!

Food was below average for a pizza express, service was very slow considering they were half full.

Sadi was a wonderful server, great food as always!

had such a lovely time here the other day! the vibe was super relaxed, and the food hit the spot :) shoutout to Aiste who looked after us! she was super friendly and made everything feel really easy and welcoming.

We have been going to this Pizza Express since it opened and we love it. The whole family love the menu and drinks on offer so its always a good choice for us. Over the past few months we have had the same waiter. I felt compelled to leave a special review for him. He has made the experience just that much better. really takes time to speak to all of us and he remembered us from a previous visit! Lewis is a real credit to Pizza Express and I think top level customer service deserves to be recognised. Well done Lewis and we look forward to seeing you again soon!

Delicious food made by excellent chefs and professional service from entry ordering watered on and fairly priced The app is excellent.

Sadi W provided us with fantastic customer service, encouraged us to download the app, and made sure we enjoyed the reward treat. The atmosphere was lovely, and the service was excellent. Thank you, Sadi!

I had a lovely lunch with my 2 year old here, with very kind and helpful service from Guido who made us feel very welcome. Coming for an early lunch here is a lovely treat for parents and toddlers - you feel welcome and that you're not bothering anyone else! The food was great too. Update on the 8th of May 2025: I just wanted to add a big thank you to Liliana, who served me and my daughter this morning, and really went above and beyond to be helpful to us!

lewis is an amazing server with wicked banter and very helpful with our payment, will definitely come back

Food excellent, service from the lovely Lewis was amazing very friendly made the experience even better and enjoyed my visit to have my meal, WELL DONE LEWIS AMAZING

Lovely evening hosted by Lewis, super attentive and friendly throughout, made a lovely chill evening even lovelier! The food was also fab, super fresh and tasty.

accepts cash and card,food is good,ambiance and service too,have halal options

Lewis was truly remarkable. My family and I, along with the kids, felt so grateful for the way he served us. His thoughtful approach brought a lot of joy to our experience.

We had an amazing service from Liliana today at lunchtime after our stressful shopping session 😀 Thank you !

Amazing stuff, very friendly and helping. Pizza was very delicious and fresh. Leah was wonderful to us! Will definitely come back!

Give Lewis employee of the year he made us laugh and was so kind he’s such a cool dude ! :)

LEWIS I ADORE YOU U ARE THE NICEST OERSIN EVER U MADE OUR DAY!!! I HOPE U GET EMPLOYE OF THE MONTH

Aimee was incredible and was very attentive :)

very friendly and attentive staff. made my day.

Had a fabulous meal with my daughter and was served by the wonderful Lewis. He was such a vibe and look forward to visiting soon. Keep smiling, Lewis!!

Very disappointing experience, especially due to the behavior of the floor manager. I’ve been a loyal customer of this branch since it opened, but after what happened today around 7 PM, I’m honestly reconsidering. I came with friends and we were left waiting at the entrance for over 10 minutes without being acknowledged or seated, despite staff and the manager clearly seeing us. As someone with a disability priority service badge, I entered the restaurant to sit and wait for a table, as standing for long periods is difficult for me. Instead of assisting us, the manager told us to return to the entrance without even stopping to talk properly, she said it while walking by. When she finally came to seat us, she insisted on placing us at a table we hadn’t requested, even though there were other available tables we usually sit at. Her explanation was that she couldn’t combine tables for a group of four, which has never been an issue before. When I tried to explain my frustration, she denied telling us to go back to the entrance and dismissed the importance of considering disabilities. Her attitude was shockingly rude and arrogant. I’ve visited this place many times, even during busy hours, and have never experienced such poor service. Unfortunately, we ended up leaving without dining. We go to restaurants to enjoy our time not to be treated with disregard, especially by someone in a managerial position. This kind of behaviour can seriously harm the reputation of the branch.

We recently visited as a family of 4 and took advantage of the kids eat free offer. This was an excellent offer with good portion sizes on the childrens menu. The food was tasty, well presented and service good as well. I would recommend.

Very disappointing experience, especially due to the behavior of the floor manager. I’ve been a loyal customer of this branch since it opened, but after what happened today around 7 PM, I’m honestly reconsidering. I came with friends and we were left waiting at the entrance for over 10 minutes without being acknowledged or seated, despite staff—and the manager—clearly seeing us. As someone with a disability priority service badge, I entered the restaurant to sit and wait for a table, as standing for long periods is difficult for me. Instead of assisting us, the manager told us to return to the entrance—without even stopping to talk properly, she said it while walking by. When she finally came to seat us, she insisted on placing us at a table we hadn’t requested, even though there were other available tables we usually sit at. Her explanation was that she couldn’t combine tables for a group of four, which has never been an issue before. When I tried to explain my frustration, she denied telling us to go back to the entrance and dismissed the importance of considering disabilities. Her attitude was shockingly rude and arrogant. I’ve visited this place many times, even during busy hours, and have never experienced such poor service. Unfortunately, we ended up leaving without dining. We go to restaurants to enjoy our time—not to be treated with disregard, especially by someone in a managerial position. This kind of behavior can seriously harm the reputation of the branch.

Wonderful food thank you sara for serving me and making me feel welcome !

Lewis gave excellent customer service and was very welcoming

Lewis was a great waiter, food and experience was amazing, would definitely come again

Highly recommend place! Thank you Lewis for your service!!! 💫💫💫💫💫

Lewis was our server today and I genuinely couldn’t have asked for a better service. I rocked up on my own with 4 pre-teens and I was dreading it to be quite honest. 5 minutes in and Lewis had made the whole experience amazing. We’ll definitely return!

Lovely food, Lewis was very friendly and gave amazing service!

Excellent food and friendly people. Great service by Lewis. Delicious dairy- and gluten - free pizzas.

Great service from Lewis thankyou!

Excellent service. Big thank you to Lewis for providing great service, being kind and creating welcoming atmosphere. ❤️ Place itself a little bit crowded for us, but that’s our comfort zone 🫣 Great food ☺️

Waited over 40 minutes for a simple pizza not even during a rush. No updates, no apologies, just slow, indifferent service. It’s Pizza Express, not a five-course fine dining experience. If you’re hungry and value your time, go somewhere else.

It takes about an hour to get your pizza after you give the order

Lovely to meet Lewis that served us like queens and kings !!! Great service quick and lovely service, thanks for that Lewis !

Lewis is a great waiter. He was great with the kids and made it an enjoyable experience

Had a great time and Lewis made our day! Brightened our day up and went above and beyond.

I came with my 5 friends and Lewis was a perfect waiter for us! He has been amazing and treated us perfectly. He was efficient and friendly. He made the experience at pizza express Westfield Stratford so much better!! Thank you Lewis!!

Haven’t been pizza express in a hot minute but went today with couple of friends. Got served by Lewis, funny guy, made the experience a lot better. Food was nice and fresh and the atmosphere was great too. Would come back

Great lunch here and fab service from Lewis.

Lewis was amazing serving us today very helpful. thank you

We were served by Lewis at Stratford branch - he went above and beyond to ensure that me and my family had a great time! Thank you Lewis.

Great food and top service from our fellow Liverpool supporter Lewis! Top man! YNWA

We had a warm welcome and had one of the best pizzas I’ve ever had. It was even better because of the amazing server, Lewis. He was very attentive, funny, charming, and made us feel very comfortable. He made sure that all our dietary needs were met and gave the restaurant a strong spring vibe. Definitely going back!!!! Big 100/10 to Lewis 💯💯🎉

Guido was an excellent waiter! He was very joyful and a pleasure !! keep singing!

Guido was polite, friendly and professional! A fantastic experience thank you!

Thanks Lewis for being so brilliant when we visited! Speedy service, very welcoming and engaging!

Staff were not very helpful and make you wait for far too long. Food was decent though

Great experience! Lewis was lovely!

WORST SERVICE EVER. My friends and I went to dine there on a quiet weekday in the evening. Once we entered, we had to wait for about 10 minutes until a waiter came and sat us down at a table. After that, we asked for tapwater they said they will get it, but after 10 minutes still no tapwater at our table. They only brought it off to be reminded them again. Furthermore, no one came to take our order until we called them here. Once ordered, food took 40 minutes to arrive which is absolutely unacceptable. Once the bill was paid, I kindly asked the waitress if I could speak to the manager to file a complaint about this. She then asked me why I wanted to complain. I said due to the poor service and explained to her the delays throughout. She then rudely dismissed my critique and used the excuse of them being too busy. This was absolute nonsense considering they were only two other tables in the restaurant. Didn’t want to avoid confrontation so decided to leave and just never come back worst dining experience ever completely let down by the service. Do not come here you’ll be wasting your time.

Sharon was very helpful and kind. ✨

went a few days ago and cant stop thinking about the pizza omg the food was so good - service made it even better, got served by aimee and she was sooo sweet and attentive!!! always makes a restaurant visit so much better when you’re served by an angel, thank you aimee!!

Lovely service from Aimee, my daughter loved the cheesecake!

Nadia, she was really of great help while we are dining in. She made sure we get the best while we are in pizza express. And also thank you for making my daughters bday extra special Nadia. You're the best !

Lewis was great and gave us a great experience!

Fast service, Lewis was great thank you!

Amy was so sweet and had such a good vibe to her it’s as if I knew her for ages 😂😂, the food was amazing and the dessert was beautiful

Very rude, arrogant and unpleasant waiter provided no service what so ever despite being front of house. Made myself and child feel very unwelcome aswell as embarrassed and discriminated against today, which is the reason why my child asked to eat out instead of in restaurant. The Pizza was not up to standards compared to other branches. Would not visit this branch even if it was advised via CEO. Waivers need to gain experience in providing basic customer service, although they will get busy at times due to location so feel custom is not sought for which reflects on the poor service.

Beyond poor service - All staff rude, arrogant, unfriendly, and unpleasant towards customers. Give this one a miss if possible, better service in Poundland!

Very good. Very consistent. The waitress (Aimee) was really good with the children

Our waiter Sharon was friendly and kept checking to make sure we were ok. Pizza was amazing as always.

As always, the food was outstanding. Exceptional service from Amy – she truly made the experience even better!

Leah our waitress was incredible such great energy and so bubbly. Great service and definitely made the experience all the better.

Lewis at pizza express is amazing. Fantastic customer service- makes the atmosphere so pleasant with an enjoying dining experience.

We are regular customers to Pizza Express and I’m not somebody that would normally leave a review, however, I feel that on this occasion, it is needed. The team was wonderful given the cut back in staff the company has made, the kitchen and waiting team are under tremendous amounts of pressure trying to do their jobs. PIZZA EXPRESS MANAGEMENT, you need to do better, before your loyal customers start to go elsewhere.

I used to dislike this pizza express because it wasn't on par with others in terms of atmosphere and staff but it's improved alot. Louis is an excellent member of staff. He is friendly and professional and good with kids. The food was really good. A very positive experience. Thank you

Great food and Lewis was super helpful and attentive. Thank you!

Great food and friendly staff during a visit with colleagues.

Lewis looked after us very well, very friendly and helpful. Would highly recommend him to serve you.

Delicious food, yummy innovative Italian dishes, Lewis is so amazing, very caring and attentive, Ohhh and the tiramisu it’s just heavenly !! 100% kids friendly, the whole experience was so pleasant, definitely recommend it !!!

Lewis is possibly the politest waiter I have ever had.. excellent service and despite it being very busy service was spot on 👌

The waiter Lewis was super sweet to me and my friend :) Love the pizza here!

Lewis was an amazing waiter, the best in the business!!! Top quality service, impeccable communication and always there for whatever we needed with a big friendly smile to top it all off.

Lewis helped us and he was so lovely. Great service will be coming back!

our waiter lewis gave us the best service i could ever ask for

Very fast speedy and efficient service, I particularly enjoyed the service from Lewis as I felt like he understood the task at hand .

Lewis was the BEST customer service was amazing. Best customer service I’ve ever received.

Lewis was extremely welcoming at Westfield Stratford pizza express! Will be coming again.

Could not get a better waitress than Amee! She was so attentive, delightful and funny! She made our evening!!!

Lovely pizzas....I love the padana pizza.The mint tea was so refreshing. Nice service. Clean restaurant. Lovely staff.

Horrible experience, they made me and my date wait 10 mins just to order. They had about 3 employees serving 25 people. Pizza express really gotta up their employee count.

Very nice restaurant. Very good and varied food. During my stay in London in November I was able to dine there all 4 nights and I would definitely repeat. I would definitely repeat. I would particularly highlight the care taken with allergens on the menu, which is digitized and shows all the ingredients. Also the service from the waiters was fabulous, very pleasant and excellent professionals. Very good restaurant. The food is very good and varied. During my stay in London in November, I was able to dine there on all 4 nights, and I would certainly repeat. I especially highlight the care for allergens throughout the menu, which is digitalized and shows all the ingredients. In addition, the attention from the waiters was fabulous, very pleasant and excellent professionals.

What a lovely meal we've just had. Our waiter Lewis looked after us so well. He was very friendly, made suggestions as to how we could have our pizza base and kept checking everything was fine with our food. He even helped us with directions with the DLR service not running due to work on the line. Thank you Lewis for making our afternoon thoroughly enjoyable.

We went to Pizza Express at Stratford Westfield to have pizza. Our daughter has sensory issues and allergies, so she can't eat pizza or pasta. Because of this, we brought her usual meal from outside, which she always eats. However, the manager warned us about this. We apologized and explained that we didn't know the rule. sHe then said, "You cannot eat this here." We tried to clarify again that we had already ordered pizza and that the outside food was only for our baby. But he kept insisting, saying, "You should have asked me first" and continued to prolong the issue. In the end, he told us that our daughter was not allowed to eat her food there.Even my husband dont want to wait other restaurant when I and my daughter wait in resturant This completely ruined our evening.

Lewis was an excellent host at Stratford Westfield!

If you get Lewis as your server your in for a lovely experience here at Pizza Express - always had a smile on his face!!! Food was great and would recommend the raspberry cosmo spritz cocktail. Will definitely be coming again!

Me and my friend came on Tuesday and we ordered pizza and then after the service i asked for the bill and then the server is continuously asking us if you want to, leave a tip for me again and again, and he asked at least four times to us, which feels so unusual for me, so I said no, then he started behaving so rude which is very bad and I felt so bad about that. He’s just throwing Bill. He’s just checking the chair and just pushing it, and he’s so badly and rude, collecting each and everything from the table which is not all good. So my experience was really bad and embarrassing.

Lewis was absolutely amazing,greeting us with a lovely welcome and amazing attitude.great service!

Had a kids party… was served by Lewis wonderful service

Lewis was fantastic 100% coming back again Thank you so much

Lewis was so kind and attentive even on a very busy Saturday. I was also 50p short (embarrassing) and he offered to pay for me. An absolute saint in this cost of living crisis.

My partner and I are regular customers this is why we're always coming back to Stratford Westfield. The pollo ad astra pizza is delicious on point, fantastic customer service, friendly and efficient, overall great atmosphere. Would diffently recommend friends and family 😁

Great service from Lewis and delicious pizzas from chef Luka

We went here on a Friday night hesitant about how busy it would be. But the service was excellent. Food arrived promptly and hot. Waiter was super helpful and kind. ALL the staff here work incredibly hard and it pays off

We asked to place an order 4 times and still had to get the waiter to the table through calling them over. Drink came with no glasses for the beer. No check on the food after was finally brought to the table. The saving grace was that when the food did arrive it was good. Understaffed or poorly organised, the later I think.

Greeted by the best waiter, Lewis. Made us laugh from the start. His service made our whole evening. Highly recommend due to him. Food was lovely and served promptly too. We ended up being late for Strictly tour as having such a nice fun time! Thanks Lewis

visited with my partner on valentines, even though it was very busy, our server lewis was constantly attentive and friendly. great experience

Terrible services. It took over an hour to make our pizzas and they have forgotten our order we waited another 20 minutes to make it. Staff unfriendly and manager useless. I have asked about the delay and they just turned their back and said please wait. Completely disaster with only 7 tables occupied in the place. Needs attention from the areial manager .

We visited on the 8th of Feb, we were served by Stefan who was a lovely young man and exceptional at his job, he made the experience great from the beginning. The food was delicious, and we had a brilliant time!