Pizza Express - Stratford Westfield in Greenwich

Terrible services. It took over an hour to make our pizzas and they have forgotten our order we waited another 20 minutes to make it. Staff unfriendly and manager useless. I have asked about the delay and they just turned their back and said please wait. Completely disaster with only 7 tables occupied in the place. Needs attention from the areial manager .

We visited on the 8th of Feb, we were served by Stefan who was a lovely young man and exceptional at his job, he made the experience great from the beginning. The food was delicious, and we had a brilliant time!

Lewis was great food was lovely aswell

Me and my friends went there yesterday, we have been going there for a long time and we noticed a decline in there food menu and service. We just put up with it because its convenient for us but yesterday I was so so disappointed with my Padana caramelised thin crust pizza, the spinach was shoggy, scattered some of of caramelised onion from a jar, raw red onions, it was 😖 and disappointed but I ate it as I was so hungry. The menu keep changing not for the better but for worse . Considering seeking elsewhere to eat with my friends

Lewis was extraordinarily helpful and friendly, the service was outstanding . After waiting for over an hour at TGI (and just walked out )we strolled to Pizza Express . Brilliant 👏👏👏

The staff are so lovely here. Lewis was extremely friendly and helpful. Made sure I was reassured me my allergies would be taken seriously and catered to and that it’s no issue at all!

The service was really good. Especially, Lewis was quite friendly and welcoming.

Great service from Stefan. Nice work 👍

Amazing service from Nadia! As always great food!

Great food, great atmosphere, excellent service with a smile (thank you Aimee)! This restaurant is an absolute gem for pizza lovers! The pizzas are outstanding, with a perfect balance of crispy crust, fresh toppings, and rich, flavorful sauces. Beyond the pizzas, the rest of the menu is equally impressive, offering a variety of delicious dishes that cater to different tastes. The service is top-notch—friendly, attentive, and efficient, making the dining experience even more enjoyable. Whether you're looking for a casual meal or a special night out, this place delivers on all fronts. Highly recommended!

I had a fantastic experience at this pizza restaurant! The food was absolutely delicious—perfectly cooked pizzas with fresh ingredients and amazing flavors. What made the visit even better was the outstanding service from Aimee. She was friendly, attentive, and made sure everything was just right. Her warm and professional approach added to the great atmosphere. Highly recommend this place for both the food and the excellent service!

Stefan was great loved the service and great food fab catch up with my friend

Long story short: nice staff, great food, not enough people serving, would go again. Nice restaurant; the staff were ok. The food was great. Maybe I went in during a bad time, but it seemed like there was only the manager and a waitress serving while the person who was making pizza was pretty much the only person in the kitchen. There were about four staff members who were on their break; maybe they had a busy morning? (I arrived at 3:15pm.) Pros: - Nice restaurant - Staff were nice - Food was great Cons: - Serving sometimes took a while - Only two staff members serving - There was a fly (which I found weird because the restaurant was in the shopping centre, but I guess these things happen) I gave a tip via the app and it said I gave 5.6%; I initially checked on my calculator and it said 8%. Maybe the tip is shared around or the app takes some, I don’t know. I’ll go again, because I’ve previously went to this one before and had good experiences.

Lewis had amazing customer service and made our experience fantastic!

Food was fantastic, Our Waiter was Muhammad and although he normally works in another store we did not notice this as his service was exceptional, i will highly recommended!

great food and great service especially Mohammed who brought positive vibes and made the experience better. couldn’t have asked for better service

Great late lunch before going to ABBA. Our waiter Lewis was very attentive and friendly. Would recommend

We received our food cold and stale as it was served 50 mins from the moment we placed our order. We got nothing, from our server riekesh who just keeps on passing by our table and deliberately avoiding us. We have to raise our concern to someone until we finally received our food. Which is already cold. The only thing we got is a discount( thank you so much) but he didnt allowed us to use my qr code voucher. A very bad experience from this place and really dissapointing.

Perfect meal for our daughter’s 4th birthday treat day in London. Guido was amazing and very accommodating with our allergy requirements. Thank you so much Guido for making our trip special x

Great food and service at Westfield Stratford Thanks Guido for amazing table service!!!

Easy Access and Good Atmosphere for family and friends. Respected Team members and Supportive.

Had a great time at pizza express. Guido looked after us from start to finish and really enjoyed it. Only in London for the day but on my next visit I’ll definitely be back! Everything was great

We had a pizza making party for our daughter’s 10th birthday yesterday , the kids absolutely loved it!I had great communication with Julia ,she promptly answered all questions during booking and definitely have to highlight the host Lewis who did an amazing job , he really knows how to get the kid’s attention and make a fun party 🎉!my daughter loved every bits of it as well as her friends ! Thanks for it !!!

Lewis was very attentive and friendly. Great customer service!

Food was great & Louis was wonderful! Prompt, attentive service, would come back again.

Have a lovely lunch at Pizza Express Westfield Stratford, Louis was really attentive and made sure our visit was relaxing. We felt very taken care off, plus the pizza banged!

Go to spot. My favourite dishes are the padana, la reine and the Niçoise salad. Dough balla are worth it. Special shoutout to Guido for the very attentive service.

In addition to the good pizza options, we have been customers for years in Stratford and have been very well served by Guido. Congratulations!!

Guido was excellent. Fast prompt friendly service. Food was great. Enjoyed by all.

Had a great experience at Pizza Express thanks to our waiter, Sharon. Despite the restaurant being short-staffed, she was super helpful, accommodating, and kept everything running smoothly.

Our server lewis was so lovely & such a fun host, can’t wait to come back

Lewis, top lad great waiter! Will return just for his service

Guido was our waiter for lunch. Lovely guy very helpful, humoured my 8 year olds requests with a smile on his face. Made great food suggestions and was prompt with everything. Be like Guido ❤️

Just wanna thank Guido for the very warming service today. Very greatful experience.

Guido provided an excellent service! He was very attentive and was very prompt. Very friendly and respectful

Lovely meal, and Guido was very helpful

Loved Guido’s service !! 10/10! Salads are lovely too.

Guido was friendly and efficient.

Was extremely busy with only 2 staff and Lewis went over and beyond to make me and family feel appreciated. He deserves a raise for real

had a great experience at pizza express stratford! we were served quickly after being seated where we received great advice from our server lewis on what pizza to definitely order! the food came really fast afterwards and was great :) lewis made us all laugh he was very friendly and funny 5 stars would recommend p.s. if you go ask for lewis

I love pizza at pizza express it’s so much fun, the food is delicious and I love love love the dough balls!

Guido was our waiter was very nice always checked in to make sure everything was OK

Lovely lunch. Pizzas were excellent and our waiter, Guido was funny and helpful throughout.

Totally great. Delicious food and brilliant service (thank you Guido)! Great family experience and the app also really makes it worth coming back.

Popped in for a pizza before cinema. Fast seating good service. LEWIS is an excellent waiter, very helpful, adjusted my order to suit ke

We had food on the 27th December 2024. Special thanks to Lewis for his excellent customer service. The food was divine taste.

Lewis was excellent and had a great chat with my son. Great food. Well done ⚒️

The food was really good, went with three other friends and we got a bundle that had two large pizzas and sides, good bargain :) Also tried the Tiramisu, personally I’ve had better (that’s why -1 star).

lewis was amazing. had us seated and eating and paid within 30 minutes as he knew we were in and above. went truly above and beyond, despite having very little help from other staff

Lewis was so kind, he was so helpful and recommend me a good choice 👌👌

Very slow service - it took very long time for drinks and food to arrive. Staff who served was rude - very unfriendly and arrangant

Lewis was very friendly - great service

Luís is great - excellent service - food delicious - well done Pizza Express

lewis had really friendly service, really enjoyed the food :)

Food and atmosphere was amazing, our server Lewis was extremely lovely and efficient and really made the experience, his service was impeccable.

Lewis was great, great atmosphere, had a lovely time

Lovely experience, Guido was fantastic!

Great restaurant. The staff and service are very good. Special mention to Guido who served us Professional and friendly.

Excellent Food and service when we visited for a family birthday celebration. Fantastic service from Guido our server

Great experience with Lewis today- Fast and friendly service, tasty food.

Had a lovely time here today, our server Lewis was excellent, great experience

The waitress that served us was amazing. She was funny, attentive, and always interest to ensure we had a fab experience.

Just enjoyed a lovely dinner at Pizza express Stratford with outstanding service, specifically from Leah and Liam who were so helpful and nice and made the experience even better!

All the staff were lovely, especially Stefan who gave us amazing service

I like Pizza Expresa, but at this branch, their hygeine practices are questionable. As they have an open kitchen, you can see what the cooks are doing. There were several times that one of them kept eating some of the doughballs that came out of the oven, with his bare hands, whilst also plating up the food for the customers. I don't think that's right. Also he was scratching his chin, with his bare hands, and then proceeded to plate up more food with his bare hands 🤢. Sorry but this is an absolute no, no.

Lovely food, lovely beer, lovely time. Guido made it extra special. Salute.

Lovely meal and our Waiter Guido was so helpful! As someone with coeliac disease it was great to be asked right at the start before taking our order if we had any dietary requirements or allergies. Made me feel very reassured.

Guido was great with us. Thank you for making the evening nice.

Extremely short of staff. Waited 25mins to pay. My server is struggling. I can see he tried his best (dark skin colour male with glasses).

I visited on 30th Nov. 24 on a Saturday evening with my family, and unfortunately, the experience was extremely disappointing. While we were greeted and seated promptly by the main door, the service quickly went downhill. We waited 30-45 minutes for someone to take our drinks order, which was frustrating, especially since we had a child eagerly waiting for a drink. When a middle-aged, bald European (Italian) waiter eventually came to take our order, the food was served in a timely manner, but he never checked back to see if we needed anything else. After finishing our meal, we waited another 20-25 minutes for the bill, despite calling for it several times. The waiter ignored us until I had to intervene, and when he finally brought the bill, his attitude was shockingly rude and unprofessional, throwing it on the table aggressively. This level of service is unacceptable, and I wouldn’t recommend this restaurant.

Guido was amazing, provided great service and friendly

Great service from Guido, good atmosphere and quick service, really happy with the experience

Amazing service from Guido. Have a lovely conversation about sharks as he noticed my screensaver. Food was hot and tasty. Thanks Guido

Fantastic food and service. Guido was a fab waiter

Thank you for a great night! Food was incredible and the management was extremely helpful!

Food was good and all was fine until the waiter came to remove my plate. He already had a pile of dirty plates when he came to my table and in trying to push my plate under the pile managed to knock a bowl from the top of the pile, which resulted in my top and coat being sprayed with sauce. Accidents happen and the waiter was apologetic, but I would expect the mess he created to be cleaned up by someone other than me. He disappeared with the pile of plates but left the bowl that had fallen, the table sprayed with sauce and a pool of sauce on the floor. He did ask me if I wanted a wet cloth, but what he brought was a piece of blue kitchen paper that he had moistened, which was absolutely worthless in helping mop the sauce from my clothing. I did wait a while to see if the waiter would return, but he went on to several other tables, obviously having no intention of coming back to clear up the mess he made. Not a good experience.

Great vibes and lovely service from Lewis, really charming!

Lewis really looked after me, and had the best time x

I had a lovely lunch with my 2 year old here, with very kind and helpful service from Guido who made us feel very welcome. Coming for an early lunch here is a lovely treat for parents and toddlers - you feel welcome and that you're not bothering anyone else! The food was great too.

Amazing food and service impeccable our waiter was so nice, it made the overall experience even better

Very busy day, there was a children's birthday party, so we had to wait quite a while. Food was normal, over priced as any pizza is nowadays. Thanks was a nice meal :)

Good food & good service from Guido today at Stratford Westfield

Guido was outstanding could not have done any more went beyond

Just went in for desserts and tried the biscoff sundae. Delicious 10/10 👌!

fav service, guido was really pleasant

We were served by Louis, who was informative, funny and genuinely very kind. He made our experience at Pizza Express joyful and pleasant despite it being busy. The food was served hot and tasted fresh, everyone was happy :).

The food was absolutely amazing and delicious. However I was a bit disappointed that the menu online had more options in compare to the menu I was given in the restaurant. However, everything else was perfect. The pizza is incredible, dough balls were something new on a menu, and it was worth its price. It took around 10 minutes for the pizza to be done, and the dough balls, less than 5 minutes. Service was great, the waiters are really nice and made sure we get everything we need.

Lewis was amazing! Excellent service! Very friendly

I would like to give a special shoutout to our server Iqbal who went out of his way to provide us with an amazing meal

Great food & service, particular thanks to Lewis who was very friendly !

Iqbal was a great waiter, food and experience was amazing, would definitely come again

Very good service, thanks to Lewis for taking extra care with all our requests and dietary needs!

Thank you to Riekesh for all his help in making my daughter’s birthdays special … and to the management for handling things soo well. Well done very happy for the perfect service . X

Lewis was awesome and friendly, loved my shirt :)

This review has unfortunately been brought down due to one staff member. All the women in this venue were amazing. Upon arrival we were greeted with smiles and even a few mini conversations about the half term. Once the meal had come to a close, I asked a male worker for he's attention, being ignore I asked again as he passed only to be told with a stern face "wait I'm busy". When he eventually returned I confronted him, he was unapologetic and simply replied "were all human". I thought cool, I'm not going to allow this man to spike my emotions in front of my wife and kids. I made sure to say have a great evening as I left... Manners are free

We had Lewis as our waiter and was very lovely and helpful

Louis was a great host, really funny and welcoming. Great experience.

A really nice meal thanks to a personal and attentive service from Lewis.

great meal here today and perfect service from Guido

Served by the wonderful Lewis. He even carried our shopping to our seats! Friendly service and when I asked for an old dish that was no longer on menu, he requested this from the chef and they did this for us. Also, not many establishments take blue light card in Westfield but Pizza Express did! Great end to our shopping experience!