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Hello I hope you are well I visited your Westfield London branch around 6.30 pm on 31st march and brought a medium sized frozen yogurt pot with chocolate flavour and mango flavour ice cream increasing toppings to include strawberries mangoes pineapple and some hazelnut for around £7.75 and I paid with my visa debit card however when I took my item with me and was walking to the train station as I was going to eat it on my journey I noticed the chocolate flavoured frozen ice cream was very watery despite it being cold yesterday evening and it has only been 2 minutes since I left the shopping centre . I arrived at the central line platform and couldn’t go back as it was getting late . I had to discard off the item as chocolate ice cream was so watery like tap water I’m not sure how the ice cream is made but I was so disappointed and a waste of my money how can I complain and request a refund please ? No one is answering me emails since 31st March or picking up the phone

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Jo . 2024-05-02

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I came with a friend of mine to buy waffles and smoothies and I really liked the hospitality of Rui and Federico! They were very friendly and cheered my mood up! Thank you very much.

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Karolina V . 2020-11-04

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