Peppers Bistro in Blackpool

Visited for my sisters 40th birthday celebrations. Absolutely appalling service. We went as a group of 8 and had booked the bottomless brunch. There was another group of approx 8 seated near us and three tables of 2 downstairs. We had 3 drinks in two hours! When we went to the bar after receiving just one drink in the first 40 minutes of being there we were snapped at and told “it’s table service!” so we let them know we were ready for another round and come someone come and take the order? He barely looked up from the iPad and said “I’ll be up in a minute” Our food order wasn’t even taken until we had been there for an hour and 45 minutes. The slots were for two hours. When it arrived the food was tasty but barely warm, never mind hot and some people only got parts of their order. The chicken in the tacos was freezing cold and we ordered extra sauces that never came but we were charged for! We did ask if we could have more drinks with our food but we were told absolutely not. Even though we were a pre-booked table and they took 1 hour and 55 mins to get the food to us…. We asked during one order if we could also order a few small glasses of Prosecco to toast my sisters birthday, this was a cheeky request but as service was so painfully slow and the Prosecco was an option on our BB choices we tried but were flat out refused this. One round came with only 7 drinks and when my sister queried where the other one was we were told “it’ll only be a minute” being a landlady myself I know a vodka and Diet Coke does not take 20 mins to prepare but that’s how long it came to come out. The rest of us had finished our drinks by then! They advertise that you get bottomless chips and dips when having bottomless brunch, you don’t! We asked more than three times for them but never got any. Upon asking for a manager the lovely young waitress, who to be fair, was working really hard said she would get him. She also told us she was sorry for the slow service but she was supposed to be working downstairs and him covering upstairs. He came up and listened to us but was very surly and unapologetic. He eventually says we could have another round of drinks and they would knock off one of the brunches. He disappeared again. When we asked for the bill he hadn’t knocked one off and the extra sauces we had asked for but didn’t get were still on there. We had to wait again for the waitress to find him to make sure she could take it off the bill. Honestly, a laughable experience. Get better! Shocking “manager” slow, painfully slow server making drinks and cold food. The only saving graces were the young waitress who was lovely and I imagine the food would have been lovely had he been there to take it from the kitchen when it was fresh and hot!

don’t let the outside of this place put you off. the food is absolutely delicious and the staff are so friendly and attentive. it does get very loud in there tho when it gets busy especially paired with the loud music but it’s a rock cafe so i guess that’s expected