Pepe's in Brent

There is an Indian man with a black frame who is always taking to his colleagues who are delivery riders. When I asked him several times how my order was progressing, he would practically ignore me and show me little concern for business. Very bed experience,

I recently visited this place and had a very awful experience about customer services with me and some other customers and delivery riders as well. Staff not giving any attention to customers and also very have very rude behaviour.👎👎👎👎👎😡😡😡😡😡

If I could give 0 stars would be better Ordered for delivery, driver didn’t bother coming to the door (we checked the cameras) so they nicked the food & called restaurant who pretended they couldn’t hear us to avoid dealing with it Take your custom to KFC or even a local corner shop, you’ll get better custom

This is the best pepes out there. I’ve been to a few different branches but nothing compares.

Hafeez went above and beyond with my order.

This Pepe’s branch is really nice, the chicken is so delicious, tender and saucy!!!! It’s a 5 star food safety hygiene, the shop looks clean and tidy, chefs wear hygienic gloves, head net and uniforms. The dips are free with every meal, the chips are also crispy and fresh! Happy happy customer here !!!

First time trying their beef gourmet burger and it tasted like the burger was flame 🔥 grilled on a barbeque. Amazing work 👍🏾 thanks Team Pepe's Kingsbury - Keep up the brilliant work (Best Pepes branch)

Worse service, 28 minutes for an order.

Worst customer service, I came in for an eat in today with my friend around 9:00 today, the guy with the glasses on the till was very rude, he greets me straight away with, “yes”?? I told him my order, he was like 30 mins wait. I asked him politely, normally it’s 10-12 Mins. can it not be any quicker? (Because I live in Slough and had to drive back) His reply was “ I am telling you 30 mins so it means 30 mins!!” Fair enough you’re busy, but this sort of attitude feels disgusting and disrespectful. Never coming back and I don’t recommend walk in customers.

Embarrassing miscommunication. Made to feel like a thief and funnily enough then robbed from by being charged extra.

The order is not according to my order so i stop going there . They donot treat equally to all customer.

Made the food better and acknowledged earlier issues. The owner handled the situation and explained the issues created. He was as amazing he could be and the food got better as before.

Very kind and patient when I ordered online and needed help through the phone they have affordable means ranging from 5-10£ and more depending on how many people . I recommend

Requested juicy chicken with peri peri sauce to be added but alas it wasn't. Made complaints but they staed their cctv's says different. Offered 20% off without acknowleding faults. Wasn't looking for offers or free food, what a shame!!! Pepe's in Kinsbury disappointed more than expected, especially the management available on the very day. What a shame!!!!

I got diarrhoea after eating chicken and rice box and chips. This place is definitely dirty and unclean and most likely has rats in it as I never get diarrhoea from other takeaway shops. Never getting food from here again. Do not recommend.

Great customer service great food, best branch of pepes by far

I been to this shop many times .the staff serve customers with smile .big thank you to moo and salman they are really nice

Great customer service , suleman was very patient and professional. The shop is very clean would recommend eating in and the chicken I cooked to perfection . I recommend chicken rice box .

Awesome food with great service 👌🥂

The food was so delicious and the service was really great .The Paneer Rice was so yummy. And all the staff was very friendly.

I've been eathing in this place since 2019, very friendly staff and good food. I've tryed Pepe's in other places but this one in Kingsbury is by far the best pepes i ate

The food was impressive, with fresh ingredients and well-balanced flavors. I particularly enjoyed paneer rice, which was a highlight of the meal. The presentation was also appealing. However, there were a few minor issues, such as they take too much time, and take time to understand, which slightly affected the experience. Despite these small hiccups, Pepe’s is definitely worth a visit. With its great food and overall positive atmosphere, it’s a solid choice for a nice meal out. I look forward to returning and hope that any minor issues can be addressed to make the experience even better in the future.

I love their paneer rice and pipes chips but I was shocked the meal has gone up from £5.50 to over £10 in the last 4 years. I do understand prices have gone up everywhere.

Extremely polite service and gave me extra sides and dips!

staff are so impolite and dirty I’ve never seen staff like them I wish I could tell manager straight to kick them out

This restaurant will get most bad restaurant awards. They told me they will give my food after 10mins. Then they give it after more than 30 mins. I was asking about my order, staffs told me “if you don’t wanna wait you can cancel it”. Such a rude behaviour ever I have seen.

The manager needs to be sacked ASAP. Started swearing at me repeatedly down the phone and refused to take the blame for messing up my order. Would not recommend!

Affordable price food and good in taste I personally didn't like more soury taste which could be differ for your taste. Paneer grilled was very tasty.

I have paid for larg fries and the staff member give me regular one and after i talk to staff and he was very roughly

friendly staff and nice atmosphere!

Pepe's Piri Chicken never fails to deliver mouthwatering peri-peri chicken that hits all the right notes. The chicken is perfectly cooked, juicy, and packed with flavor. Packaging and hygiene adds to the dining experience, making it a go-to spot for delicious grilled chicken cuisine in Anytown. Highly recommended for a satisfying and flavorful meal! Variety of options for vegetarians too!

The atmosphere at this Pepe's is super welcoming, and the staff are incredibly friendly. Every time I go there, I'm always satisfied with the service. The mango & lime RiceBox is seriously one of the best I've had compared to all the other Pepe's locations. I highly recommend it! The staff have always been helpful and productive, ensuring that I have a great experience every time I visit so special mentions to them. I'm a regular customer, and in my opinion, this is the best Pepe's in the area. In addition, the waiting times are very short. Overall, I'm really happy and satisfied with the service. I honestly have nothing to complain about. 10/10 definitely worth visiting.

Staff m: rude… When I don’t understand his wrong accent he gives a rude look…and food is stale, you get your chips with great green Solanine that is carcinogenic

Service and hygiene was terrible

Fantastic food and super friendly service

This branch has been very good but last time the food wasn’t what I expected and service. Previously there were staff from Pakistan always knew how my family liked chicken done and swap rice for pitta I asked this time but couldn’t also requested juicy chicken but didn’t and really less peri salt.. even just the vibe of staff at front not like the previous staff

Fastest place to order from - they don’t mess about . Enjoyable food on the go

Tejas is a very helpful member of staff always repeats the order and is very clear when speaking on the phone. He needs to be manager of burnt oak branch or Kingsbury as he is the best member of staff I have encountered EVER at pepes

Tried two Pepe branches but somehow the chicken and rice of this branch tasted so much better. Will go back to this branch even though much further from home.

Worse pepe's in london Avoid if you can

After 12 they stopped accepting cards and we had to arrange cash to pay them for the food

As a veggie the veggie burger and paneer wrap are tasty, combine it with some Perri Perri chips and drink and you can't go wrong, Perri Perri wedges also really good, specially after a night out

I just wanted paneer fried not grill I had paneer rice in so many other Pepe peri peri but there they said we only grill paneer we can’t fry it for you. Zero customer support

Chaka Jaam banave jamvanu ne taste to ungothebal bapa staff ni to vat j su karvi 1 No must visit store 🤩🤩🙏🏻

It is not complain about the food The food is so delicious this complain abut for boss but owner of the business 😤 so rude behaviour, zero 👌 attitude is zero he is so miserable boss 😤😕😡😠🤮🤢

Been to a few pepes in London but the kingsbury branch is the best by far. Food alway tastes soft and fresh Alway served hot . Guy with beard behind counter knows his stuff - always recommends diff dishes and never got it wrong . Place is always busy but tables and chairs are always clean -

The food is very delicious and the service is very good the boys work so hard they are very kind , it’s look like they had lot of experience they are very quick and fast, I’m very happy and the price is also worth I suggest to everyone try the Pepe’s at kings burry I can give 5 stars

Good service and delicious food!

Recommended this Pepe's me and my colleagues get our lunch from here every day. Food is really good and tasty. Thank u they have a great team

Food is good. However the machine based syrup softdrink is horrible.Need to serve cans as soft drinks. Charging for the poor quality drinks.

Very soft and flavoured chicken.. Orderd xl burger meal.. 5 * food and service..

Food was great quantity was not so great, very clean.

I had a order today almost 20-25£. But i got very bad service from your staff. Even we ordered a peri peri sauce and they give us garlic sauce. They don’t have manners how to talk with customers and they didn’t give us any proper information about food. And one more thing i asked to your staff to go to the washroom and they replied me to “if you wanna use restroom you have to clean after using” I hope i get better service next time

I always go with my wife and buy Pepe’s rice on the 22nd my son’s birthday we all went to eat same thing the guy on the till was very rude to my wife and gave us half of the size of the portion of the Pepe’s rice we are very disappointed I went back and told him how can you call this a portion hardly anything on the plate. He didn’t care …. Avoids this place not friendly grumpy 😡 people working in this shop 🤛

I like food and tejas give me good service i am happy with it Thank you

Paneer rice is so much delicious 😋 And I am the fan of it and also veggie burger..most friendly staff over there

Best place for chicken and chips, etc, in Kingsbury. Miles better than Sam's, where unless you are a Romanian, you don't get politeness. Will go back again and again

Overall experience is so good . Clean & tidy place to eat -in . Staff members are also friendly.

The chicken was not cleaned properly in the whole grilled chicken. The feather in chicken wings were still on it.

I always order online from Pepe's in Kingsbury, the sauce is ALWAYS split in the bag but since they always add 1/2 pots extra I didn't complain on Ubereats. But last night, the food was cold (which may be due to the driver being so slow), but my chips and drink were also missing and I made an order over £15. Actually ridiculous.

Staff is very bad they r so rude and they abused people really badly they speak in them language they play music also environment is really bad and specially one dark and chubby guy he was a way far from all the staff overall really bad experience never going back again pls guys don’t waist your money in this shop is rubbis people there who works it’s so bad they abuse people so badly

I went today for food and the guys who work there they most of them are behaving so badly with people speaking in them language and I had one really bad incident with one dark guy he was a bit chubby he spoken so Ridley to me this is second time happens to me he even told bad words too me I m really disappointed never going back there and guys even pls don’t go there I m gonna telling this was really bad experience and that guy he abused me really badly this was horrible u can’t ride to be customer I m really disappointed

Not value for money. Very small portions

Chicken with Rice is my favourite. Never disappoints. Generous portions as well. Pretty spicy.

Top stuff. Nandos on a budget, but they are really good. Spicy Grilled Wings and Rice, can never go wrong!

Friendly staff! First time trying and dont think I’ll visit Nandos ever again, grilled chicken was amazingggg

Even after saying extra peri peri on the chips, these are the chips. Just plain chips. They also cut money for the extra peri peri.

Nice food. Best staff ever they deserve pay rise

Pepe's is one of my favourite new place for fast food.Have tried it in multiple locations and been very happy with the food and service.The food is very favourable and personally love the flavour and quality of food.I would personally suggest to try Chic&Rice Lemon&herb flavour.

Really enjoyed my grilled chicken wrap meal. Tasty and juicy chicken, decent if slightly overdone chips, garlic dip and drink. All for around £8 which is definitely more than I expected but was overall happy with the quality of food

The best peri food ever seriously, the spice is on point just like nandos and food gets prepared very quickly and tastes mad nice.

This place used to be good, very good, however recent 4-5 orders here has been very very bad. Chicken not cooked properly, chips being double fried. Staff doesn’t car about the customers.

Food is good when they get the order correct. I have ordered 4 time and 3 times the order was incorrectly made.

It is a shame, they have up raised the prices 40%, they have eliminated the quarter pounder burger and they have put a very low quality hamburger at 7 pounds, in other restaurants like ZAMS the same and better quality 50% less price, the same quarter pounder hamburger 2 plus 2 chips 6 pounds, the same chicken burger 2 large 7 pounds, the owners of this pe pes will lose customers due to their greed of wanting to earn more money.

Best grilled chicken wings ever...

Fantastic option for vegetarian food. Staff were great and very helpful and welcoming.

STRICTLY NOT FOR VEGETARIANS AND SPECIALLY FOR INDIANS!! Worst Pepe branch I ever visited. Ordered Paneer rice and I saw how they are preparing it. Paneer was cooked and mixed all around with chicken, same sapatula is being used to cook both chicken and paneer. Lot of pieces of chicken and paneer were mixed with each other and separated. Looking at all, I asked the man at till very nicely to cancel my order for these reasons and I made sure I do not tell in front of other customers to be nice with them. I literally waited for all customers to leave. In return, I was bluntly told; "This is not an Indian restaurant" and "Where have we written that Paneer rice is vegetarian??" That left me in shock and I had to leave. Never going here again after this experience. Dont know from where India comes in between and is it not assumed that a green vegetarian menu will be kept vegetarian????

Tasty burgers served in a clean environment friendly staff. Toilets need to be kept clean . Parking is a problem.

Very clean place and chicken taste great!

I ordered veg supreme burger and I got the chicken burger. The staff and service is very poor. They were just in hurry to shut down the store. They don't listen properly to the customers. I am a vegetarian and I can't eat chicken. When I called to the store they said it was your mistake and now you have to come to exchange. Because of their fault I have to go back at midnight by walk just because I don't have options I am a vegetarian. I have also paid equal amount for the food and service then how they can be so much careless??

Food was 10/10, delicious and juicy, food was still warm, chips weren't dry and sauces were just right!!!

We ordered 2 family platters, 3 xl burger meals. All the items were different flavours. The chicken and meals was extra juicy, moist and made exactly how we ordered. The flavour was on point for all items delivered. The delivery was on time and all sauces were supplied plus extras. 😀

Chicken and rice box is such a complete meal 😍😍😍 The garlic mayo dip is lip smacking!

mashallah good brother good food, one of the best shops on the high road

I order on phone call and they make it bad waste of money bad potatoes and this is the second time

I order fries but not fried well also not properly put peri peri salt and overall we didn’t like it at all to bad experience

This this second time we had issue with quality on Piri Piri fries 🍟. This is very soggy and less piri piri salt on fries. When we Oder we cleared told that we need Piri Piri and we’ll cooked but this is second time quality is very poor and staff is very rude we didn’t get nice service from staff. 🍟 fries is also pre cooked and there are no Piri Piri on fries. Very disappointed with food and from service.

All ways on point. Never unhappy

Very tasty food 😋 and very clean place, also very very stuff 👌

the food was great service was alright only thing I would of said was if I had a upto date menu as the prices online were incorrect on the menu I downloaded

Love there Peri Peri chicken, chicken strip and rice with chicken. friendly staff nice little place to pop in with to have quickly bite.

Wonderful place to have chicken grilled and even fried

The attitude and behavior towards customer is really really bad. Felt like I went there for free food. Really bad

I am a regular customer and never had any issues with the food.I ordered for a birthday and no one had issues with the food and it was made on time. In my opinion this is the best branch.

This is meant to be chicken strips but it was small pieces of chicken niblets with fat and cold dry chips avoid this place. I ordered chicken strip grilled meal which I always do and sorry it was bad like bad chicken ends, and no I wasn't fustrated I was angry had after finishing work and hungry and then getting food like this ended up binning it! Iam regular customer of yours and least I didn't ask for a refund via delivery partner.

Really nice food and fantastic delivery service. Keep up the good work. Thank you

Consistently great food. Friendly, helpful and hardworking staff. Gotta give it to the guys down at Kingsbury Pepe’s. I’ve tried many Pepes’ all over the country and this is by far the best one. Never fails to deliver.👏🏻

Pepe's Kingsbury is king, I don't know what they do different to other branches but they smash the whole menu. Never change 💞

Great manager really helpful. Will be visiting soon

Very good quality food always fresh and hot comes quickly along with good customer service