Papa John's Pizza in Aberdeen City

Am so disappointed in this order

Hands down the best papa Johns I have ever had the pleasure of dealing with! Always a happy welcome and great service when visiting here. If you are after great pizza with a smile then look no further, you won’t be disappointed!

Best Papa John’s in Aberdeen! Amazing staff and tasty pizza!

Experience is Great. The Takeway time was fast and preparation is good and very hygienic.

Tasty pizza as always but with a friendly smile from the staff too.

I recently ordered a vegan pizza from Papa John's as my wife is a vegetarian, and I couldn't be more pleased with the experience. The quality of the pizza was outstanding—fresh ingredients, delicious taste, and perfectly cooked. Additionally, the delivery time was exactly as promised on the app.

Our delivery driver was excellent!

Customer service is 0/10 Pretending to not hear me then when I ask "can you hear me?" And answer "no" then say nothing when I ask how they're going to resolve a situation where they've shown up 30 mins late with cold food that's basically like cardboard. Appalling service and clearly they don't care. Toppings were also non existent. Maybe find a job you care about. Complaint has been raised to Papa Johns.

food ok really bad customer service, was told they phone me but my phone number is wrong on the app hahaha can’t figure out how to change it. but not willing to help just sorry NO !!

Just ordered from papa Johns for the first time after a long drive up from Huddersfield really wanting some good food and I can’t even finish the food it is absolutely the worst food I’ve ever tasted and really overpriced what a waste of £35 I’m never going to see again

Best pizza in town, you can customise flavours , mix and match, i just love it. Best customer service.

The pizza's were very nice. I did not expect it to taste so amazing over here. I placed a big order for my birthday and it was delivered to me on time. Highly recommended for everyone.

Excellent professional and timely delivery from Kanishka , very delicious pizza and sides specially jalapeño papa bites highly recommended to order from summer hill branch !

Best staff, super friendly and the most amazing pizzas and sides. Highly recommended.

Worst management ever seen in uk and Aberdeen, especially the manager...these teams are degrading the brand name itself..i prefered dominos over papa johns, was my mistake to try papa johns ...

During my recent visit to Papa John's Summerhill, I was pleasantly surprised by the warm and welcoming atmosphere. I particularly appreciated the friendly gestures from the manager, Kaur, whose hospitality added an extra layer of enjoyment to my dining experience. The customer service was impeccable, with prompt delivery and excellent quality pizzas that exceeded my expectations. It's clear that the team values customer satisfaction, making it a place I'd gladly return to.

Great Freshly Made Pizza! Good price deals, menu has a wide selection of toppings choices (easy to customise) with changing specials & a decent variety of side orders & desserts. Have been ordering regularly (2 years) for family pizza nights - food is consistently good - staff all very helpful. (£30 to £40 spend gives us 2 dinners for 3 people using the offers)

Paid for juice and it wasn’t delivered

Outstanding service.... Fantastic product..

"The pizza exceeded my expectations – a delightful blend of flavorful toppings on a perfectly crispy crust. Truly a memorable culinary experience!"

Speedy service, got my pizza quickly (collection) and was hot.

We live 30 miles away and have had a loved one in Hospital, we tried here one night and WOW!!! Went back again and the same our niece even told her parents it's the best pizza she had ever had !!!!!! Also when we walk in the door and order the staff take the order and immediately wash their hands where you can see them and go straight to cooking your order you can see everything our niece was mesmerised I'm gutted I never got the names of the workers although I would say they are possibly the franchise holders as they could not be faulted and food was 10/10 and so was service Thanks

Excellent work , good service , nice food , friendly environment

Papa Johns before have best pizzas now in this place get a lots worse

Great taste, superb service, no greasy.

Was really nice. Only observation was they still have a 2020 Covid certificate on centre display. As we know all the 'precautions ' were made up and pointless - not sure we need reminding of these sad times.

Garlic bread outer smaller bits were nice but inner pieces greasy, plain chicken wings tasted funny and were greasy, pizza soggy and some parts of veg felt uncooked. What was good the giant chocolate cookie!!

Just loved it. Best pizza till now.

Ordered off justeat last night and no food was delivered. Have screenshots up till 23:29 saying estimated time between 22:55-23:15 tried calling the restaurant several times with no success.

Best pizza I have tasted in Aberdeen. Better then Domino's.

Excelent Service, excelent food we enjoy It.

Good service and tasty pizza. Recommended

Perfect. Always a classic. You know exactly what you’re going to get and it’s the same every time.

Got the oder on time with piping hot pizza full of toppings, i loved it.

The cheese should be melted, the crust should have some crunch to it, the toppings should be well-cooked and the whole thing should be served piping hot. 🍕😍

Excellent quality and delicious in taste. I have tried a variety of pizzas from this restaurant and if you are looking for fresh and delicious tasting with high quality then you need to order or visit papa John's pizza.

I have met Nirmal while ordering on counter she is so helpful and communicative.. so great experience…

Staff really friendly. Pizza was amazing! Good value for money

Great service , excellent pizza

Best pizza ever chicken fajita pizza was very tasty.

Staffs are very friendly and provides variety of pizzas in affordable rates without compromising taste and quality.

No problem with being 5 mins early. Food was very good as usual

It was a pizza,it was hot………….umm ………no cant think of any other positives.The most uninspiring dough and meat product I’ve eaten in a long time.sorry but that’s true.

It says papa johns are open today on just eat so I placed an order, it was accepted. Waited over an hour and tried to phone them and no answer so I checked online if they are open and it says they aren’t so they have taken my money but aren’t open. Got a delivery time etc and nothing. Very very angry by this. Awful service if they are saying on just eat they are open but they aren’t.

Allowed me to place an order, said it would be delivered within 30 minutes and after 2 hours of waiting we ended up having to go to the store only to see it was actually closed yet were able to update my order to show as delivered which is some achievement ...... all Just Eat offered was to call the restaurant....which was closed so not much chance of getting an answer that way .... so no food, money taken off for the order and no way to contact or claim back.

Delivery guy was quick & the pizza tasted ok but the pizza wasn't worth £20 considering it said it would feed 4 people.

Fab pizza, quick order taking , I sat in car waiting and guy actually ran out with my pizza 🍕 when ready. Great deals too..large pizza 🍕 from 7.99, great value

Dips missing again unfortunately. Great meal otherwise

Me and my husband enjoyed our food! We will order again. Thankyou 😊

No great problem that it was late. It was less than 5 mins. Food was very nice, no complaints about that.

Not bad…chicken bits are not great value for the money but the pizza was okay…

We were all very tired after a bad night so decided to get the little ones bathed early and order pizza. Placed an order and as usual added on extra to make it up to the delivery threshold (because going out for food at bedtime with a toddler and a baby would completely defeat the purpose of getting takeaway). Husband watching the tracker with baited breath comes through and tells me it's ready for collection. Disaster! Never mind, I'll phone them and explain the error, we qualified for free delivery so it shouldn't be an issue. Nope, delivery is impossible, absolutely nothing they can do. No explanation, just not possible. They're already dead to me but we've paid and we want to eat, plus it's only a few minutes along the road. Husband heads out, baby immediately wakes up and starts crying, toddler shouting to get out of the bath. Husband messages to say not only is the order not ready, it's not even in the oven yet. Turns out they forgot to make half of it. Bye bye relaxed evening. One star feels generous.

Always fast delivery, great place to order from 👍

Given pizza on wrong base we didn't want or really like. Phoned store as soon as this was noticed and was told they'd take note of my details and would make up a free pizza on next order. Tried to cash in on said promise of free pizza within 2 weeks of original order to be told they had no record of it, and without giving the person's name who i spoke to they wouldn't be making the pizza, despite this being a very small store with 1-2 ppl working at nights when this order was placed, and me being able to give order #, date, time, etc.

Good food but rather late will order again

WHERE IS MY FOOD, place is a joke! Food was never delivered!!!

Pizza really good and tasty, friendly staff.

Order hasn’t even arrived they won’t answer the phone and justeat won’t give the money back lovely experience

Pizza was cold and burnt underneath wasn’t very edible so it got binned. Wasn’t happy

Waited 2 and a half hours for our food to be delivered and it was all cold by the time we got it.

Absolutely awful. Took 2hrs 45 mins for our order to arrive & the staff were extremely rude when we phoned to complain. To be avoided!

Just always look at the orders properly cos they just may not give you the entire order you ordered and even after you call them to let them know, they refuse.

Pizza always good and tasty,staff really nice

Recommend for the delivery driver to use full address not just postcode when delivering. Worth waiting for though.

Very tasty pizza and delivery time also shortly

Best pizza ever. Really good deals. Always quick delivery. Delivery staff are really nice too

The forgot to bring me my ordered drink

Pizza was worth the price but cola drink size of 500 ml @ £1.49 worked out at £6 per 2 litre in comparison to 2 litre bottle of lemonade fromTesco

Awful experience with papa John's after solid pizzas for the last few years. Being shouted at by a delivery driver and a woman from the shops espite them being in the wrong really was enough to put me off ordering again. Never got my food and was refused a refund.

Food always good but every single time you order and asked for dip you like NEVER get it even when you order the large ones that are about a pound each.... shame really

Never gonna use them again, order never delivered!

Cooked to perfection base was spot on

Great pizza, good toppings, only place o can get Italian sausage on my pizza, the xxl just what you need for a guilty pig out lol

Couldn’t fault the service was quick to arrive but the chicken wings was cold and the pizza was not very hot either and had hardly any chicken on it very disappointing

Pizza cold by time it arrived. I gave a specific address and surroundings.

The wrong pizza was delivered. They offered 50% off next order but I won’t be ordering again so they sent to correct one. Pizzas base is good, tomato sauce wasn’t and topping was sparse.

Great pizza, good prices. The staff are friendly

The box arrived without any security i.e. anyone could have opened it. In these times in particular I would expect the the meal would be dispatch and protected so that no one could tamper with it.

Tried to order only to get the 25% off discount! When ordering the website did not recognise our postcode since it’s new buildings. I phoned this shop up and when explaining that what was happening. The worker taking my call just hung up the phone on me! He was quite rude on the phone to. Won’t be going there or ordering from that place again! The customer service it’s not great at all! Don’t not Recommend Using there website or ordering from the store!!!!

Excellent service Top quality pizza

Hardly an cheese and cut in all different sizes

Driving home one evening I passed Papa John's and stopped for a takeaway. Bad decision on my part. Ended up with food poisoning after getting a pizza from Papa John's in Summerhill. 1st and last time I will use Papa John's. Avoid like the plague or you may just catch it.

My deliver cane on time but was without the additional sauces I ordered and I ordered the vegAn pizza for the first time and the cheese was inedible. The smell was horrific.

It was over an hour and twenty minutes late and when it did finally arrive they tried to charge me extra. Wont be ordering again.

It’s saying my foods here ? It’s not even came and I ordered like 1230 for it to be here at. 120 ??? It’s almost 2 o’clock !!

Food was okay, cold on arrival as 45 minutes late

My daughter ordered 2 medium pizzas and 2 sides on Saturday evening from the shop at Summerhill. When the delivery was made, she noticed that one of the sides had not arrived. She went to see if the driver was outside but they had gone. She tried contacting the shop for at least 40 minutes but either no one would answer or the phone was picked up and instantly hung up. I was away from home for the evening and I also tried on her behalf but there was no answer. We will never use papa John's again.

Not good at all, Staff not friendly and was over charged. I tried to contact head office but so far have not gotten anywhere. Id advise going around the corner and getting your pizza from Domino`s

Love papa johns! Easily better than anywhere else.

Absolutely disgusting customer service. Tried to order pizza in 3 different locations. All was clearly not bothered about delivering at 9pm despite saying they were open till 11pm. Made excuse I was in wrong area of Aberdeen. When complained I was laughed at over phone and made to feel foolish. I asked for names but was refused. I asked to speak to manager and they refused his details. Altogether I cannot believe the negative, unhelpful and frankly insulting attitude of all. Disgusting and I will be looking into taking this much further. Pity as I enjoyed their pizzas in the past even thought they mostly arrived cold.

Fresh tasting pizza and the new cinnamon dessert is the best!

Pizza was to doughy and a total waste of money

Excellent taste & customer service....

Buena comida sabrosa que sirven (para llevar) con una sonrisa. No me puedo quejar del servicio o sabor. Las ofertas (dos por uno) es una excelente relación calidad-precio. Hice un completo día de trabajo y estaba hambriento, pero no pude terminar el pequeño tamaño de la pizza, son tan grandes, gran relación calidad-precio