Papa John's Pizza in Croydon

Food lukewarm, forgot to deliver my drink driver refused to bring it back

Worst place to order online my order took over one hour

Stupid managements, no card payments no signs, one of the worst branch in Croydon

Good testey Pizza and grate service.

Terrible service, the staff was very rude, did not enjoy the food after waiting for so long.

33 attempts to call them an hour after placing an order online…no answer. Cannot cancel online even though it’s still at the “received your order” stage on tracking. Really bad, guys, really bad

This is the second time our order has been marked delivered too early, last time it didn't appear at all and this time took 20 minutes before it actually arrived, causing confusion. Tried to call the restaurant and the connection timed out 8 times with no response so we had no clue whether our order was lost. It is a shame because the food is quite nice.

Bad experience, they don’t have card payment machines..they should know customers don’t carry cash always.. they just wants us to order online or sending us ATM to Tesco Ruins our mood idiots

I am very unhappy with the service. First of all they delivered it late and they asked me to come down to collect. The pizza was stone cold and they even forgot an item from the order. Highly disappointed.

good service and i got my food on time

This was our 1st order from Papa John's and must say the pizza was OK. Nothing more but OK. Don't think we'll order again. The reason is ... in some places the pizza was very dry and without any toppings.

It's the go to option when we want pizzas. We live close by so we always collect. Double peperonni and Works are our favourites. Very friendly staff.

They lied and said they delivered it and didn’t

Ordered a large chicken fajita and was satisfying.

Dunno what's happened to this Papa Johns, used to be really great, now it's terrible, everythings dry and burnt. Ordered twice, this third time I tried to order from a different papa johns but no, it came from addiscombe road again, and was again terrible. Barely edible. £2 frozen pizzas are actually better.

If i could give 0 i would absolutely terrible service

Waited 1 and half hour for a pizza that came freezing cold because apparently the driver first went on a tour of London before remembering to deliver my food. Wouldn't recommend Papa John's addiscombe ,The services are extremely terrible compared to my regular Dominos.

Ordered a pizza which stated 35-55 min delivery time. After 90 mins of no pizza and no update on the app we tried calling and got no answer. Tried on multiple occasions but they do not answer. The app finally updated to pizza on its way but we waited over an hour for it to arrive Luke warm. Overall we waited over 3 hours and were given a poor excuse as to why it was so late. Will never order from here again and wish we had read the reviews beforehand.

Ordered 2 pizzas online and it took 3 hours to be delivered, you cant call the shop because nobody answers and then the food turned up cold, complained to papa johns and they took over a week to get back to me. This shop needs closing down, DO NOT ORDER FROM HERE!

When it’s done properly, it’s delicious. But unfortunately, it’s rarely the case. Ordered a pizza literally 15 min before their closing time. As always, as in all other comments, it says it’s delivered and then it comes much later. Regardless, it being the last order of the night, it was delicious. But the 3 stars is a generous average between the numerous 1s and 2s that I’ve had before, but this was a nice 5.

Ordered online and no issues whatsoever. Delivery was quick and food arrived hot. Tasted as pizza should be.

Do not order from Papa Johns. I ordered just one pizza at 19:10. It's now 21:20 and still no pizza. No one's answering the phone and the app said it was delivered 20 minutes ago. What a joke of a company.

Never go here the food is disgusting and not cooked properly! Service is appalling! They need to be shut down

One of our sides was literally an empty box. Can't get through to them on the phone and no other way to contact them. Considering all the other bad reviews this clearly is not the one.

Didn't turn up and Didn't get my food

Every time we order it takes 2 hours to get to you and if your ordering using the app, the app marks it as delivered every time you order when it’s nowhere near. After waiting 2 hours my partner took 7 mins to get there to find they weren’t busy at all and had no answers to where our food was and scrambled around for the receipt. It finally came freezing cold so partner took it back to get a new order

Terrible service. App says it been delivered about 45mins before it actually was. No answer from the shop when trying to call. Cold food. I will never use them again. This isn’t the first time it’s been late. Over 1 hour delivery time.

This is the last time I order a pizza, been waiting for more than 2 hs and my pizza never showed up Tried to call the shop but nobody answered, had to drive to the restaurant to get my delivery, I will never order for delivery again, waste of time and money

I didn't get what I ordered. I paid extra for a cheese bottom pizza, and got a thin crust so over cooked that it is a texture between that of a cracker and a biscuit without the bottom cheese. Moreover, half the crust edge was missing (I assume it cracked off when lifting it into the box). I wouldnt order from Papa Johns again after this experience.

Ordered a pizza without ham and it came with it. I phoned them and a lady called Bagya answered. She was condescending throughout the whole conversation and wasn’t helpful at all.They said they will give me an email address to show proof that the pizza had ham it in but then didn’t follow through. I must say her customer service skill was the worst. I wouldn’t order from them or recommend anyone from ordering there.

If I could put 0 stars then I would. Ordered 5 large pizzas at 11am to be delivered at 12.30 on their app, app said it’s been delivered, but no pizza… Called the store at 12.30 and they said that the store opened late so the pizzas will be another 40 mins… i asked why did the app say it was delivered, they said it is an automated message and they have no way of controlling it. I asked why it would take 40 mins and they said they have other orders to complete first, even though I pre ordered at 11am Absolutely shocking service

very bad. dont have manager this is a lie

What a farce of a company. Your Addiscombe Road branch is appalling. The staff are clueless, unprofessional, and unaware of the basics of customer service. Ordered at 11.08am - for delivery at 11.45am, the earliest slot. At midday - nothing had arrived, and the online status said 'preparing' (as it had for almost an hour). We tried to call the restaurant 16 times and no answer. We called Head Office and spoke to Natalie in Customer Services. She also couldn't get through to the restaurant. At 12.38 I finally got through, only to be told the order would be with us in 20 mins. At 1pm, still no food (almost 2 hours after the original order) We again got through to the branch after 3-4 attempts only to be told they weren't making our order as they didn't have any ingredients?? We asked for our order to be cancelled and they did. We called back Head Office and spoke to Natalie again, who apologised and advised she couldn't get through to the restaurant! She then told us our order had been cancelled - but the store had not processed a refund request!! Thankfully, she then actioned. This was a large order, for 14 staff, all of which have been left annoyed and lunch-less! No apology, not compensated in any way! Consider it lesson learnt - we're off to Pizza Hut!

Discusting place . Ordered my food for collection. Chicken wings were Freezing cold. Hardly any cheese or pineapple on pizza. Told the chicken wings back. Staff put his finger in the chicken wings. And said take a seat ill warm them up. Said I wanted a refund he said no . Complaints go to head office. Never going to this place again . Rude staff . Very hard to understand them. Probably not been in the country long. 0/10

Went down here for a bit of scran and expected an absolute pigsty as places in my area look like jimmy savilles just taken a dump on the table, anyways ordered the food and when I tell you that pizza gave me more tingles than linda ever could, it was succulent tender and juicy, the atmosphere was like bringing juice worlds body to one of his concerts. It was well dead. Case closed.

Over priced and tight with toppings

They flagged as delivered a pizza that wasn't here. Call them and said "don't worry, it will be there in a couple of minutes". 10 minutes after they didn't pick the phone. The order arrived 35 minutes after. Cold and gummy.

Delivery driver always runs late without fail. He confirms on the app that he has made the delivery but arrives 30min later. Don’t bother calling the store as staff there just lie about his whereabouts. Delivery time is 1 hours 20min on average.

I recently dined at Papa John's in Croydon, and I have mixed feelings about my experience. The food, I must say, was not bad at all. Their pizzas were flavorful, and the ingredients tasted fresh. However, the standout aspects were the service and atmosphere. The staff was incredibly friendly and attentive, making the dining experience enjoyable. The cozy atmosphere added to the overall positive impression. My only concern was the location. It was a bit challenging to find, especially for first-time visitors. Better signage or clearer directions would be a welcome improvement. Despite this minor inconvenience, I would still recommend Papa John's in Croydon for a tasty meal and a welcoming atmosphere

It was a very nice pizza. Girl at front of house was very helpful.

I ordered from this papa johns and did not receive it, I called the number provided but no answer. I don’t even know how to get my refund. I have completed a complaint on the main site but nothing, no reply

Do not order from this place. Absolute disgraceful service. They lied on the app to show it's been delivered. Been waiting an hour fit the did to arrive. I will be making a formal complaint

It's Papa John's not much to say.

Sadly, as per the last reviews, I got something incorrect on my order and they are not picking up. Won't order from here again.

Avoid!! Delivery takes hours and food doesn’t come. Try ring them and they don’t answer and better yet once you finally get through they tell you they tried delivering and you weren’t home! Absolute scammers - papa johns needs to close this branch down.

One hour wait for delivery and the food was lukewarm and a bit dried out. I rang to ask where the delivery was and they answered the phone quickly, told me it would be there any minute. When I tried calling back after the food arrived to complain, couldn't get an answer and gave up trying. Will not be using them again.

I’ve been waiting 3 hours for my food to be delivered and they kept ignoring my calls. Probably the worst takeaway I’ve come across. If 0 stars was an option, they’d get it. I don’t know how they are in business because they are scamming people.

Waiting two hours for a pizza, turned up cold. When I rang they couldn’t have cared less. Pizzas are usually great from papa johns, just don’t order from this one!. Do not order from here the reviews are accurate. Terrible service

Service is appalling!!! You wil not get a refund if they made a mistake and they will not take your calls. I asked for a Butternut Pizza which never came and when I tried to reorder and sort it, they rudely put the phone down and did not answer the phone! Dont risk it!!

good place and fine service received by staffs & good and hygiene pizza🍕

£20 for a small pizza!! The toppings were sparse. Had to wait a long time for it too. Not worth the money.

Waited over 2 hours for food. I kept trying to call but no answer so had to go there the food was cold in the shop but they would not cook fresh ones. I asked for a refund and they said I gave to go back the next day to speak to the manager. Do not order from here !!

Really nice pizza, first time at papa Johns, but preferable over dominos

Worst place to get a pizza. ordered online showed delivered at 18:12 waited 20 minutes went there in person where i was i was handled by the worst so called Manager... who was a total waste of time and really rude... requested for his name refused completely and had an really disgusting attitude. If this are the kind of people that they hire is better to keep away from this shop completely would never order from this shop ever again and will advise you to do the same because all together we can make a really big impact on those so call shop's.

Didn't get order right and chicken sides wasn't cooked properly

Order was not accurate, only three of four pizzas had correct toppings.

Watch out for Zeeshan ILYAS will try blackmail if you do not agree.

Just love Papa John's food especially the vegan one. Really delicious

I ordered an hour ago and the tracker is saying they havent even started making it yet... I can't get through to anyone on the phone... so not convinced at this stage i'm even going to receive it. Avoid!!

Worst service ever, they don’t deliver and don’t answer the phone. Avoid!!!!!

Shouldn't even get 1 star. Ordered food, and hour and half later no update on tracker and no one is answering the phone. Appalling service!

Horrible experience. Ordered food over 2 hours ago. Called 20 times, no response. Terrible store that should be shut down. Extremely disappointed and still don’t know if I got scammed.

I have been waiting for over an hour for my delivery and it still hasn't arrived. Called the shop a few times and not one person answered. On the tracker it says they are "checking and cutting" been that way for the past 20 mins. I don't know what sort of management this branch has but clearly they hate their life. Terrible branch, such a shame.

Made a telephone call and was told my order was on its way but with no time limit on how long.

Ordered a simple pizza meal. It’s been over 1.5 hours since I ordered and no news of them even making it. Tried calling them 10 times with no reply either. STAY AWAY FROM THIS PLACE!

Online delivery placed at 4.30pm, took an hour to arrive, 2 pizzas and 3 sides....so jot the quickest.

telephoned Papa Johns in lower addiscombe road today to order two pizzas. They told me that I had to order online. Ordered the two pizzas and waited 45 minutes to get confirmation of the pick up. No confirmation came so went to the restaurant to be told that their online order machine has broken down and I can't get my pizzas and my money will not be refunded until tomorrow, therefore I am unable to get pizza from anywhere else as they have my money. This is unacceptable and there was no manager to speak to as he is not in until tomorrow. I would never order from this pizza joint again and I would suggest you do the same, a load if rubbish.

Disaster, app says food delivered which we never received, also they’re not picking up any phone calls Worst experience ever

Absolutely dreadful. Food over an hour late, delivery time revised only when it has lapsed and second time still missed. No update and no one answers the phone.

I don’t ever write reviews ever but the service of this place is always so shocking I ordered a pizza 2 hours ago and it’s still not here. And to make matters worse I’ve called 4 times and they don’t ever answer the phones

Ordered some pizzas, waited for over an hour before calling up and checking on progress - was told they would be with us within 5 minutes, only to wait for another half an hour. And to add insult to injury - woke up the next morning with food poisoning, preumably because they left the chicken pizza sitting out for too long and had to hastily reheat it. Avoid at all costs.

Terrible long wait for rubbish pizza, cold, hard with no toppings unsure if it left the store like this or the delivery driver ate the toppings as the seal was broken Called to complain and was told too busy to send another pizza and could not have a refund. Will not order from here again

Shocking. Two hours for delivery. Called after 1 hour and was told it will be leaving the shop in 5 minutes. 45 minutes later I called again and was told it's on the way. I said I no longer wanted the order and requested a refund. Which I was told they couldn't give me. Oh and after specifically requesting they remove the mushrooms from the pizza, it turned up covered in them. Wish I checked the reviews before ordering. Never again.

Worst takeaway experience ever. The tracker said that the pizza was delivered but it wasn’t. It took an hour and 20 mins for the pizza to be delivered. When it finally came it was the wrong pizza! Terrible customer service.

I don't usually give 1 star reviews to any food place where the food is great but I am shocked that it has taken an hr to get my food delivered. I called after the app stated it was delivered and the person on the phone said the pizza is still in the shop and it will take 5 minutes. This has happened multiple time. Someone really should look into why this is happening.

Pizza was late, cold and burnt.

really u want call it pizza???? mostly chemical recipes server

I did not receive my order but it was marked as delivered

Been waiting nearly an hour. Tracking app says delivered so called up to find out what's going on - no answer. 3 attempts later finally get through to be told the pizza was still there 🤷‍♂️ When the pizza did arrive it was missing the extra dips we ordered. Called again to sort out but unable to send any! The pizza itself wasn't bad in fairness, just not quite the stress-free experience you want when ordering takeaway. Also why on 🌎 do they provide that raw garlic dip every time without an opt out option..

Pizza arrived on time but the dough was still raw!! Sadly they don't seem to even answer the telephone at the Croydon store!!

Great friendly service and on time

Waiting times are always over an hour. Used to be prompt and hot but last few orders have been disappointing. The app always says order delivered when they are yet to be delivered. This will be my last ever order with papa johns

Terrible. They have taken money from my card and not delivered the pizza. Have called 15 times in a row and no one is answering the phone. Avoid.

Well at first they do not even answer the phone and when finally did my order was late 40 minutes and it was cold, who the heck is working there?? This branch shuld get closed

Went on a slow day, so my pizza turned out good. The vegan cheese was yummy, but a bit pricey.

Worst experience at Pappa Johns in my life. I order from this chain near my house all the time with really quick delivery times. Waiting right now over 1 hour and they are not answering their phones. The website shoes enjoy your pizza message and it is Ramadan but now very hungry with nothing to eat.

Do not order from here. No one picks up the phone and my order came wrong. I will be getting a refund 100% and never ordering again.

I don't even know why I bothered. Ordered 2 pizzas, came in a hour which wasn't too bad. But upon arrival, 1 pizza had a seal that was broken. Skeptical to eat but we live life on the edge... it was cold eitherway and pretty underwhelming. After calling several times, I had no luck and gave up. I probably won't be ordering from here again

I paid for Black Olive toppings but my pizza arrived cold and without any black olive toppings. No answer from the restaurant when I called. Poor customer service.

It is a shame that you can’t give a zero. Honestly the worst pizza I have ever had. That might be because it was stone cold. Once it left the store it took 30 minutes to deliver even though it’s only 5 minutes away. The special garlic sauce is just a tub of butter. I think the store expects complaints, so they don’t bother answering the phone.

Terrible. Over priced, disgusting service and pork on everything

Zero stars if I could. Terrible service! No answer on phones called many times and this was at non peak times, and they took over 1.5 hour for a pizza. Only ordered from here as the usual papa john I go to does not deliver to my house. Sort out staffing issues or at least someone bother picking up the phone please. Wont be using this store again!

The app said my pizza was deliver 30min ago, I tried to call to complain no answer at all. The delivery guy shows 42min after with a pizza that I have to warm up in the air fryer. Great service guys 👏🏻

It's going to take you way longer than you expect. Be prepared to wait

Ordered pizza, status showing delivered but received nothing. Have been calling the store for 45 min but no one is bothered to answer. This is not the first time it had happened.

Reliable and tasty. Legit never had an issue. Delivery drivers are always friendly.

Just the best crust in South London. Quality Pizza

Branch refuse to accept cash even though other branches do and a friend paid cash at this location recently.

Amazing place highly recommend it to anyone excellent pizza and staff very friendly

The pizza I ordered was in good quality and delicious. Delivery was earlier than the scheduled time and the delivery man was polite and delivered with a smile