Papa John's in Oadby and Wigston

Awful! Don’t bother with Oadby. Pizza came 25mins late, despite being midweek and order being placed well in advance of requested delivery time. Pizza was dry and cold, when contacted staff are not helpful, not apologetic nor really that bothered! No manager available. Nor a call back, despite promised - as mentioned in another review below. Seems a poorly managed branch. Have had much better papa johns pizza elsewhere.

From Loughborough, we came here passing and we saw you guys were here so we went to order pizza there was this woman who served us and her customer service was outstanding, she gave us good offers and really helped us out.

I love the food from here, it's perfect, I definitely recommend it, it's my favourite pizza place to order from.

Think you need to update your opening times as doors was locked at 22:40. Workers inside just turned there backs to the door knowing I was there

Would be good to be notified when food is on the way, which didn't happen here and then showing it had been delivered with no food! This was surprising and a phone call to the restaurant was partially reassuring as they said it was on the way and be here in 10-15 mins, it only took an extra 5 mins. The side (tots) were OK, a good size and cheese and ham flavour was good, a few of them though did have black spots of bad potato and these were avoided. The pizza was hot and tasty.

Ordered from oadby papa John's for years now never had bad pizza always good hot and plenty of toppings 😊

Friendly staff, hot and delicious pizza! The Garden party pizza and chicken poppers were excellent choices.

I recently ordered delivery and I was thoroughly impressed with both the quality of the pizza and the efficiency of their delivery service. Firstly, the pizza itself was fantastic. Despite being delivered, it arrived piping hot and fresh, with all the toppings perfectly intact. The crust was just the right balance of crispy and chewy, and the cheese was beautifully melted.

We found mould in the base of the pizza. I called the Oadby Papa Johns, they said they'd call me back. They haven't bothered calling me, so I'll be in touch with Leicestershire Food and Hygiene.

It is pizza test horribl it is rubbish🤢🤢🤢

This store used to give you massive crusts as a cost cutting technique. They have stopped doing this, however, you may want to take a magnifying glass with you if you want to see the toppings!! They have got rid of the short female manager that was miserable and rude. Close the store, brings the brand down

Nice pizza, a bit overpriced though.

Found plastic in my pizza..... feel sick 3 days on 🤢

He was 10 mins early which i normally wouldn't mind but he sat outside for those 10 mins with no reason! The brownies had a weird taste so won't order them again.

Shocking!!! (Oadby branch Leicester Leicestershire) Was my go too pizza place wouldn’t go there now even if was free. Rude and disrespectful shocking service from all including management. Cold food poor quality and not even right toppings. Had delivery driver shout and throw pizza at me because he was stressed he been to the wrong house twice and it’s all my fault. Well, and truly, and oddly a disgrace.

Shocking this was my go to pizza place now as a gud friend of mine say hell no. They are so rude and food was cold. Never go there again every

I ordered a pizza and 2 sides and over 1 hour later the order still was not on the way. I called the store and they were disgustingly rude and said they do not care and that the driver will leave after 10 minutes. After waiting for over an hour and half it still didn't come. When it came after 2 hours it was freezing cold! Avoid this papa johns at all cost and the staff/ lady on the phone should be fired

Shocking. Ordered a pizza and never delivered. Range multiple times and no answer

I'm a regular pizza eater and the pizza I ate from the Oadby branch was very poor, tasteless and unappealing to the eye. Very disappointing as I was looking forward to it all day.

The toppings were barely there and what was visable was very small pieces, uneven distribution of toppings. The stuffed crust cheese and Pepperoni was very poor in taste. The BBQ base sauce was unevenly spread out on pizza base. Very very disapointed. We usually have dominoes and I now regret ordering your pizza. I will not order again. Back to dominoes for us !

Had a pizza from here on Friday night and my other half has been I’ll for his pizza after he eat it and he’s been on the sofa with stomach ache, cramping feeling sick

Great service and friendly customer service

Delicious food was created by Sharon, promptly.

Dissapointing, charging top end prices for average pizza.I ordered the philly cheese steak.I found the cheese but CSI Oadbys looking for the meat !! So far no leads.

Rude!!! Awful over cooked pizza. Terribly rude Manager, no customer service skills whatsoever, argued with me that pizza left the oven hot and not overcooked, by the time I received it pretty much cold, crust was inedible, meat was crunchy. Asked for a refund but was told that because more than two pieces had been eaten then no refund would be given??? Despicable way to run a business. Sallyann

First accepted order, then cancelled after 20 mins stating outside of delivery area. If it was outside of the delivery area, the order shouldn’t have been accepted and I would hate gladly place an order elsewhere. Customer service improvement much needed.

HIT OUR CAR, THEN TRIED TO LEAVE THE SCENE.... Yes, seriously, the driver side swiped our car because he turned too late at the top of the T- junction and actually hit our empty, parked car! He then proceeded to deliver our pizza as if NOTHING HAPPENED, and tried to leave. Our Neighbour caught him! Later we could see it on our doorbell footage and gave that to the insurance company. But it gets WORSE.... so then we start the process of his insurance handling the claim, and then he suddenly withdraws it! So now WE had to pay our policy excess as otherwise we wouldn't know if our car was safe to drive with our children in it! Absolutely AWFUL-- and I equally blame Papa Johns as they took NO responsibility for their 'on the clock' driver who hit a PARKED car (no one inside it), who then tried to leave the scene of the accident! No doubt he is still employed by them, and has suffered NO CONSEQUNCES, only us-- --Update-- may 2022 The man who hit our car still hasn't paid so now it's been given to a solicitor whose going to represent us at small claims court. Will update as required... And by the way, great job hiring a completely unethical individual PAPA JOHN'S!

Food was very nice and hot .Will order again

Disgusting hair cooked into the pizza

Thin pizza slightly over cooked not much flavour certainly not worth h the money won’t be ordering from you again

Need to update maps to find location better

I paid 7.99 for a large pizza collection only and it was well worth it. A few times I've tried to take advantage of deals that I get text to my phone but they never give you what the offer is on the text so I rang the shop and they're useless no help and today when I was in the shop ordering my £7.99 pizza it was obvious that the people who work there have no people skills whatsoever they look at you with blank faces when you order I don't think they speak very good English to be fair but if that's the case why have them taking orders ?

Pizzas were ordered with additional toppings and they turned up without the toppings and it was difficult to get through on the phone to sort it out.

All was experiential only miner problem was the sauce that came with the pizza it smelt like feet and tasted think spoilt milk

Meal was half an hour late so I rang the restaurant and was told it had just left. I rang half an hour later, spoke to the same person who told me again that it had just left. The pizza was nothing special definitely not worth the wait.

The food was sublime and the arrival was on time. The quality was fine like that of a pizza tasting wine. I didn’t have to wait in line or receive anything that wasn’t mine. Overall I’d give this establishment a nine out of 10

Could of been better....a bit on the Cold side

Order never turned up. Rang 3 times over the course of the week with promises that the manager would call me back. Never did. On the last call I was told manager is on holiday for a month! Find it hard to believe a whole store operates for a month without a manager. Still waiting for my £45. Not happy, shocking customer service

Customer service is appallingly rude. Triggered several anxiety attacks for me after speaking to the lady at Oadby's shop. Do not call this store.

The quality of the food has improved

Rubbish pizza, it had no flavour

Rubbish pizza, it had no flavour

Fantastic Pizza, way better than Domino's in every way...turned up early and hot 🔥🥵😋 ....better quality all round 6 stars

Fantastic Pizza, way better than Domino's in every way...turned up early and hot 🔥🥵😋 ....better quality all round 6 stars

Terrible food.gave our whole party the squitters Avoid it like the rona .

The food was left on the front door for 30 mins and I had no notification to say it was outside so it was freezing when I actually got my food.

Potatoes were cold food took 1 hour and 20 min to arrive

It was really nice but too pricey for my budget. It was a Sunday treat because I was waiting for someone to fix my car and it was open and we had no food in. We have a vegan in our house hold and she enjoyed the treats and pizza and there was a good variety. If it was cheaper I would shop there often

Phoned up and was told the order wasn’t received, was meant to be arriving at 20:00 but arrived 21:25, the food was lovely but was a bit disappointed by the late time

Food was cold. Delivery person called but he didn’t understand me very well. Said he was out side my door and he wasn’t. Then argued with me saying he was outside my door. I found him at the wrong house down the street.

Drink was missing with order, courier said they'd come back with it but was never delivered

Terrible customer service. No attempt to find a solution to a mistake created on their end.

Just not my cup of tea. First time I'd tried a Papa Johns pizza and I'm not a fan. The Crust dip is margarine?!

Great service overall. Efficient the pizza was great and hot.

Delicious and lovely to have gluten free.

Delivery one and half hours late. Don't mind if that's how long it takes if delivery estimates let you know. Waited for 2 hours and had to change other meeting as waiting. Also app said it's delivered one and a half hours before it was, which is confusing as makes you think the food has been delivered to wrong address. Glitch in the app needs fixing

MY FOOD WASNT DELIVERED. I had to go and find the delivery person. Tried to tell me that he couldn’t find my address so would stay where he was so I could get it from him...?! Tried to explain that I couldn’t because I had a baby in bed but spoke such little English couldn’t understand what I was trying to tell him. I’m the end I had to run and ask my neighbour who also had a small baby to watch out for my son whilst I went and found the delivery driver and collected me food. Not one of my neighbours has had any issue with delivery from anywhere since we all moved in (we live on a new estate). So I have told them all to NEVER order from here. The food was stone cold AND burnt, and COVERED in onions after I specifically requested none as I have an intolerance. So after all of that, all went in the bin. APPAULED.

The delivery was quite late but we were OK with it. The delivery guy was great! The food was just hot. Would prefer it a little hotter next time. Very good overall, thanks!

Always have a good experience at this store. Staff are always polite and helpful and pizzas are always great!

Never had a bad pizza from here and it's never been late. Been ordering since 2017!

After a negative experience, we decided to give Papa Johns another try over the past few weeks and I have to say the service has been spot on. The pizza has been delicious and the customer service from Miss. Patel is outstanding. She is very friendly, helpful, accommodating and polite. We will continue to use Papa Johns as long as the pizza and people remain good! Thank you guys!

Long wait for a two star pizza 🍕over priced and quality not what i expected

Absolutely awful. Ordered delivery, it was late. By the time it arrived the food was cold and when I rang up to ask where the order was the person on the other end was extremely rude.

Best Pizza on the go. Affordable and delicious with ridiculous offers all time. Even if you late to pick up, they keep it warm and fresh for you

Had to wait 50 minutes for order to arrive and food was luke warm at best. Will stick with Dominoes.

If you’re looking for a burnt overpriced pizza, half your order missing & rude customer service with no-one in the shop wanting to come up with a solution or refund then this is the place for you. Most disappointing inedible pizza we’ve ever had. Charged £37 for a burnt pizza and 1 side, rang up to say we had items missing from the order and that we’d been charged incorrectly all the woman could do was keep shouting the order down the phone and not offer a solution or refund!

Don't do halal, put off for Muslims

Excellent pizza, excellent service. Watch out for the offers though, you're not saving money on anything, they just make it look like you are. If you do some quick calculations you'll see ! Food wise though, can't complain.

Placed a large order for delivery 35 minutes before closing time (11pm) and were told his drivers were outside ready to go home. Terrible little shop

Very nice 👍 pizza but asked them if they had chips they said no and said do wedges instead how come everywhere else sells chips apart from them lol,

Great service, mistake rectfied expertly, quick delivery driver polite. Allways order from here nice food

Today . Staff at oadby papa John swear at me because he took the wrong order blamed me , says you should of told me . In the shop he raised his voiced started shouting at he . Said who the hell do you think you are . Shocking experience avoid at all cost going down him Go Dominis OADBY Swearing cos he can’t not communicate properly . In front of mum and daughter as well

Saw spider-man advertising this place on a roundabout and thought I must try it. I was not disappointed. Would definitely recommend this place to anybody.

It used to be the best pizzeria in Leicester at one point. However, they now have a bunch of unpassionate cooks in the kitchen and it reflects in the quality.

Superb delivery timeing good pizzas

Fantastic easy way to order food that arrives delicious and hot

pizza game was strong. just like a big ball of greasy dough in a box. bacon was greasy, but a good kind of grease like hair gel greasy. also loved the dude on the phone who can't speak English, he tried and ended up getting the order bang on. soz to the delivery dude for keepin him waiting, and being greeted by bennett.

Not great, long wait for a small order

I had a lovely all day breakfast in this restaurant. The food was superb, and the service wonderful. Highly recommended.

Not as good as Domino's, especially when it costs twice as much! Took advantage of a 50% off offer, good job really as I'd have been disappointed at full price

Paid via Visa. Had iPad screen to prove this payment had gone through but had Manager of the shop on the phone demanding cash, several times. Spoke to Just Eat and order had been paid in full Via Visa. Papa Johns is rubbish at Customer Service. Will never order Papa Johns again.

Wrong pizza delivered but were quick to replace it.

Good and quick service and the food was delicious

It's actually good and surprisingly fast

When I searched for Pizzas takeaways that deliver in my area, Papa Johns came up on the search. I placed my order and was given a delivery time of 30 mins. An hour later I phoned and the employee I spoke too told me they haven't made it because they don't deliver to my address !!!!!!! - They have my details in front of them !!!! why the hell couldn't they phone me and tell me this ? BAD BAD customer service - be aware ordering from the Oadby branch. I would phone up after to confirm your order (defeats object of using just eat).

Had to knock a star off on food quality because when you order extra fresh tomato you expect more than 4 tiny pieces dumped in the middle of the pizza when paying a pound

Food as expected. Such a lovely delivery person as well!

Los Johns de Papa es uno de mis lugares favoritos de pizza a ir también! Ahora tienen un representante para mí lo hace aún mejor! : D El personal aquí son siempre muy servicial y siempre hacen todo lo que pueden para ayuda :)

Only received half my order, and my food was cold, will never order again!

Love papa johns! Pricey but great tasting pizzas. Just wish they would put a bit more cheese on, also the last two times it's been a little overlooked. But generally good

Worst pizza I have eaten. Cheap quality and tasted horrible. First and last Papa Johns!

Not even a Papa Johns, couldn't tell the difference between an Asian pizza place and this joke of a pizza. Hard, tasteless, Tasted as if it was microwaved. Also very cold... Would never recommend!

Had to ring to advise only one dessert had been delivered, was quick to send another and apologise for the mistake, used these many times and only issue we've ever had :) Food as always, amazing :)

was a little after time given but always worth the wait :)

ordered pizza and sides for myself and family including my 4yr and 2 year grandsons. ordered at 5.11pm over the phone. told an hour for collection. got there for 6.15 to be told the order wasn't ready after watching them run round for 5 minutes scratching their heads and yelling at each other. told they would do them straight away. told 10 minutes. waited in my car for 25. went back in to be told they hadnt done them yet. another run around of 4 staff...all looking at me, scratching their heads etc. offered me a bottle of pop as compensation. waited as customers came and went with their orders. watched as all staff (except the lady) swapped roles fro rolling dough, handling money, going to back room and handling crash helmets, boxes, bags, keys, back to handling dough - no gloves, NO WASHING OF HANDS, an absolute disgrace. i was then, finally, given my order. which was wrong. they had missed an item. gave me a cookie as compensation. to add insult to injury, the pizza wasnt all that! and the free cookie was burned.......my poor grandchildren didnt get to eat until 7pm. not acceptable, especially not a 2 year old. disgraceful. AVOID. AVOID. AVOID. i will also be contacting environmental health regarding the extreme poor standards of hygiene.

pizza was a bit burnt and stale/hard

Sent the food two hours early. When I refused it they sent the same food two hours later warmed up. It was cold and hard and horrible. Disgusting service!!

Can't complain, got exactly what I asked for and all tasted really good. Delivery time should definitely be worked on though as my Pizza took around 45 minutes to get here.

Very speedy delivery, was very impressed!

Thanks!, BBQ souce for BBQ pizza should be offered same like garlik souce. In small box. I like it but my girlfriend not. Anyway, thanks! - was good.