Papa John's in Wellingborough

Arrived more than an hour early and driver complained I hadn’t answered my phone and he’d been waiting very rude

food was cold and not worth eating

Perfect as always!! I’ve tried many local independent pizza places but always had either bad food or terrible delivery/customer service!! Papa Johns just gets it right everytime!! Love the meal deal offers and now I can collect stamps! Never a bad meal from here! ♥️

Driver clicked delivered before we had received the food.

pizza was very tasty 🤤 and loved it. delivered hot. fast delivery. by them is appreciated

Once again, amazing delivery and amazing pizzas from Wellingborough. Papa John’s always go here for my pizzas now never had a poor delivery or any poor food.

i am sorry to say the food was not nice .THE potato tots were cold, the Italian sausage and pepperoni papadia was so hot with chilli the cookie was burnt .All i can say is do not buy from this take a way.

Ordered two pizzas from the Kettering store, which were eventually delivered 30 minuets after the tracker on their web site said they had been. They were only just warm which completely spoilt this Friday treat. I would not recommend ordering from them unless you enjoy cold pizza!

Awful, just awful. Pizzas were vile. Never again, tried this place twice now. There is a reason they do really cheap deals.

I booked the pizza to arrive at 12:45. At 13:30 i called to check up on pizza and was told the pizza wasn’t cooked yet and that they were waiting for the driver to get back and was still 10 minutes away from picking up the order for delivery. Food finally arrived at 14:00. Really poor service

Well, the pizza tastes amazing. I have seen something when I went to order that made me not order again. In front of me, the lady at the reception done something gross with her hand(no glove) and then she went to prepare my pizza without washing her hands or using gloves.

Guy on the phone was so helpful after domino’s was awful helped pick the best deal for us and ordered food made sure order was correct and was generally really polite and helpful exactly what you’d want parking was a bit difficult but that’s not the shops fault I could of had delivery but chose not to

Recently ate it was a very nice pizza 🍕

More than 1hr waiting for the delivery. On the system it says “delivered “ but this was a lie, not transparent whatsoever. Not ordering again.

AVOID AT ALL COST! I ordered two pizzas from the Wellingborough store - me, my husband, and two children were all being sick in the middle of the night due to food poisoning. We are only just recovering 2 days later and my youngest child still isn’t 100% I would seriously reconsider ordering from this store. I phoned up the next day to tell them what had happened and surprisingly they couldn’t find my order on the system and denied coming to my house to deliver a take-away. At this point I’m grateful my for ring-door bell that shows different so I can make more of an in-depth complaint to the food safety team. Just to put everyone’s minds at rest who may be reading this… I did also confirm this with the doctor so I wasn’t throwing accusations around and tarnishing people’s reputation in business. Avoid avoid avoid.

Late and couldn't get hold of the restaurant. Tried phoning you 20 minutes. No answer. Food was ok when it eventually arrived.

Ordered twice in the space of 2 weeks, and have to say the service is very poor. I had to wait nearly 2 hours the first time and an hour and a half the second time. I called on both occasions to be told if I wanted to pick up the pizza I could have them in 15 minutes!!! Also telephones on both ordered to ask for pizzas to be cooked well done and both times had to put pizzas in oven for 10 minutes!! Safe to say I won’t be ordering from these again. If you want your pizza to eat at 6, order at 4 pm!!! P.a This was supposed to be American hot. What I got was American!! Can anyone spot the jalapeños??? Oh yeah there is a tiny piece on one!!!

Couldn't even get served, what's that about!! New to the town as just moved home, visited Papa John's for a takeaway only to be told (after a minute or so of the staff just looking at me) "sorry we are too busy and can't take an order, I asked how long the wait was only to be told they didn't know and wouldn't be taking my order regardless...useless

Order arrived incorrect. Called straight away and got a gentleman who does not speak English, after repeating myself several times I was told the correct order would be sent out. Half an hour later I called back as no pizza and got a women this time who once again does not speak English. Went through it all again with her and she said she would send the correct order. Another 30 minutes pass, I call back and get told it is with the driver. A further 15 minutes pass still no food so I call again, this time get told that it hadn’t even been made. Absolutely ridiculous! Avoid at all costs. Kids haven’t had their dinner, I’m out of pocket and I can’t get anyone who speaks basic English to understand. Never ever again!! Over 2 hours since the initial order, complete joke!

Best vegan deals and products in town

I was attracted by the meal deal but it was a mistake The pizzas were not nice. Won't bu using them again

My Mother had pizza delivered to her home address which was an error, my Mother called to inform them and was told someone would pick it up, The delivery driver arrived around 30mins after the call was made, he knocked on the window before using my Mums buzzer, he told my Mum to hurry up as my Mum was picking up the pizza, My Mum asked him not to be rude but the driver continued to be rude and raise his voice at my Mum, the driver was with a young male who apologised for the drivers behaviour. Moving forward I hope know one is ever treated like this again.

Excellent service and good quality ingredients. Sometimes you find good deals on their website.

Food arrived 2 hours after ordering online. Poor customer service when calling store at an hour to find out where my order was.

Two weeks ago I had my first bad experience with Papa Johns. They seemed to lose contact with their female driver who managed to take 40 mins to do a 5 min journey to my house. After multiple phone calls the pizza arrived. One was fine. The other was supposed to be half and half Hawaiian and veggie but when we opened it it was the Philly cheesesteak one. We then had to wait another 20-30 mins for the correct pizza to be delivered. I was willing to forgive the errors as the two members of staff I spoke to were helpful and apologetic and promised they’d make a note on their system so that next time I wanted to order they’d offer me a freebie. The reason for my poor review is that today I’ve called to redeem that offer and the man that answered said there was no note, he didn’t know anything about it, made excuses that he couldn’t check who was working 2 weeks ago to check the situation with them and would not accept what I was saying as the truth. He was not helpful at all. Very very disappointing. I used to order from them a lot but now I’m less inclined.

Rude staff. Pizza often comes cold.

Did big order of 6 Pizza's on a sunday lunch time not only was it half price all the food travelled 20mins and was still piping hot. Everything was correct in any custom changes.... Super pleased.

Pizza was pretty good. Delivery from order was over an hour and 10, and the tracking app told me it had been delivered.... I'll probably use dominos if I go for pizza again.

Great Pizza and top staff, definitely be using Papa Johns Wellingborough again.

Excellent service again. Lovely pizza and side dish. Thanks.

The great preparation of tasty pizza,safe delivery, you will find at Papa John's Pizza Wellingborough.

Fantastic pizza. Just wish it was a tiny bit nearer then would have it all the time.

Perfect end to a perfect day with XXL Pizza that was super yummy and so fresh thank you for awesome service and amazing food

Poor food quality ordered potato tots. We're still frozen in the middle. I called first time and sent another portion same thing with them too called back to the store and got told its not their problem and that there's no manager who can make a decision. Stating to me that the food is cooked well if that's cooked then I worry of what's not cooked. Honestly shocking customer service. I would like to be contacted with regards to this service and the quality of food.

Very nice pizza specially non veg pizza is very very nice

Excellent services delivered on time value for the money good discount come to the door hot and fresh delivery drivers very helpful

Placed an order 4.42 still sat here waiting at 7.30 for any food to arrive phone isn't being answered at the restaurant for the last hour and have had no call to let me no what's going on two hungry children sat here will never order from you again and will make sure no friends do either disgusting service 0 stars * update thank god they didn't deliver 6 days later I have seen they have been shut down after council found it was uncontrollably infested with cockroaches 🤮

Papa johns will always be my pizza takeaway of choice, much fresher than anywhere else, and i LOVE the buffalo wings, id order just for them! never had a problem with the food, hot, good service, however do double check your orders when delivered, as we had a meat free pizza sent with meat on, it was very quickly rectified but just to bare that in mind, look forward to ordering again soon!

Ordered at 11pm. Called up at 11.30 and he said they were very busy and it will be 20 minutes. It's now closed and my pizza hasn't turned up.

Ordered 2 hours ago and it still hasn't arrived. Rang the store numerous times and they're not answering

Really bad experience I had to wait an hour and 26 minutes for my food that Was for delivery and rude driver he just said papa johns past me the pizza and I just felt distracted

Ordered over the phone for collection,turn up for collection and they’ve lost the order...Not the first time it’s happened either.

Food was nice so was staff but messed up where they were delivering to

Best food and best service thanks papa johns

Absolutely terrible customer service at the Wellingborough store, called up several times due to an issue with my order, and nothing has been resolved, infact the last time I called I was hung up on and refused a solution even with a “Quality Guarentee” the store denied from me. This restaurant is a disgrace. Do not order from them.

The delivery seemed to take an age, but when it came it was well worth it. Pizza was delicious.

Standard stuff that you expect from papa John's

Wellingborough branch is very expensive £45 for 2 pizzas what a rip off. We was told by the women on the phone that they would credit £11 back onto the card which never happened. Will never use again the pizzas wasn't that nice either not £45 worth and they rip you off. It's not even worth 1 star to be honest.

We ordered a delivery a while ago. it was slow coming. But that wasn't the main reason for this review. The Pizzas were bland and undercooked we hardly ate any of it, most ended up in the bin. My wife did fill in there online questionnaire truthfully and never got a response. We will not be ordering from Papa John's again.

Had better pizza and these guys are a bit pricey

Very nice manager had a very good chat

Me and my partner ordered our pizza to be delivered at 11:00pm for my birthday celebration at my request. The pizza was delivered half an hour early so we had to end our event to try and get to our friends house to accept the food. They decided to leave and told us on the phone they won't be delivering to us again. After being hung up on multiple times and promises that our food would come by the manager but never did.

we have always enjoyed papa johns when we have been away and decided to order from our local one. we ordered at 15.03 and spent 34.00 on food. we had to phone the shop 2 times before it had arrived and finally got to us 2 hours later I telephoned to tell them and was promised a complete reorder minus the drink. I complained to the head office and after a few emails back and forth have just heard that they cannot give me a replacement meal or a refund as the food was not returned to them. never buy from papa johns they are rude staff and not committed to given staff satisfaction

Pizzas are good BUT on one occasion our ordered was cancelled after we had our ordered online only to have to re-order it and pay twice before our pizzas arrived. We did get our money back on this occasion. HOWEVER the last time we ordered a pizza it did not arrive so phoned up to find where it was only to be told that they didn't actually deliver to our postcode (although we had already paid and they had delivered to us at least 15 times before without a problem). We are still waiting to have our money refunded and are chasing customer services... this was over 3 weeks ago! I have never posted a review before online but feel so enraged by the awful customer service and the fact that they still owe us £18!

Pizzas are consistently good. Great service too.

Ordered 2 pizzas and 2 sides at 5pm, hadn't arrived by 6 so rang to chase. They offered apologies but said pizza had just left. Pizza finally arrived at 6.50 pm almost an hour after being cooked yet the delivery driver for some reason looked shocked when I asked if it was still hot, of course they were both stone cold so I told her to take back, payed through PayPal and they were unable to give money back so had to go through PayPal. Ordered from castle pizza instead of re-ordering from papa johns. Castles pizza arrived 30 minutes later piping hot.

use the delivery service alot as dont go out much .. always hot delicious food, very prompt delivery, usually before time stated. friendly staff.

Would give no star if I could. recived food and was asked to pay wen I already paid over the phone I had to call to confirm the payment then found a hair in our food and rang and were just rude terrible customer service .shame as have previously liked the food

I'm not a massive fan of the pizzas from here in all honestly! I think the base is way too dry. Even though they have a wide range of selections, they still need to know how to make a decent pizza. I love the sides though. Have amazing sides for very good prices! Customer service is very good and never really had an issue with wrong orders. Overall a good place just not my personal preference.

An absolute discrase!! Was told i have a job here and they tell me they day i was meant to be told my hours i no longer have the job

I ordered two large pizzas at this store and they gave me completely different pizzas to what I had ordered as he had made the wrong ones!! Didn't ask me if this was okay and then argues when I wanted a replacement, they were then cold and it wasn't an enjoyable experience. I have since asked for a refund and the manager is rude and has no customer service skills he doesn't understand what you are asking for. Never again!!

I have ordered numerous pizza's from Papa Johns, and every time they are well cooked, nicely presented and nice and hot. I only ever collect pizza's from the store, and have not used delivery service as I live quite a way from the shop. Staff are quiet but polite when spoken to. I also like the way you can order online and create whatever sort of pizza you like, give it a name and so on. My son loves ordering his Luke Special. Nice pizza and nice ingredients.

I ordered through hungry house, the gentleman that delivered was very polite but unfortunately delivered the wrong pizza. I called the store & after a 10 minute phone call & struggling to understand what the gentleman was saying I had a replacement delivered which came quickly & was tasty.

We had our first pizza from here and we were very dissatisfied it was like eating cardboard with a touch of tomato sauce. They do state if you don't love your pizzas they will send you a free one. Wouldn't want it even for free

best pizza in Wellingborough. very tasty and reasonable prices.

When the wife is out with here friends, it's time for a pizza. I love the selection and I'm quite partial to the Garden Party I think it's called. I also find the deliveries are very quick and the pizzas are always steaming hot and the drivers very polite and friendly. On the down side they don't do gluten free bases, but that's the wife's issue not mine hence I have these when she is out. But I would like her to try their great toppings

Ordered from Papa John's for 1st time today. Tasteless rubbish. 1st and last time! Millenium or pizza hut better value.