Paola's Cafe in Uttlesford

Really disappointed, we ordered 4 pizzas online and they were listed as 2 for £25, when we paid we were charged £56. The pizza was late and not very nice, plastic cheese, did ring up and left a message for a call back to explain why we were overcharged but no response. Would not return

Lovely, relaxing place to have a drink while waiting on our delayed flight. Livingstone was serving us and was absolutely great; very professional while friendly and welcoming at the same time. We’ll definitely return again

Amazing pizza. Great service. Wholeheartedly recommend if you want a treat.

What abismal service. I cannot believe I am writing these words. Yet to have food arrive which was ordered at approx 7pm, I am certain it will not arrive for obvious reasons (now 10:30, operating hours end at 10pm). Was informed multiple times it was '3 orders in' 'the next order' or 'with the driver' but that refunds don't normally go through because 'the company we use don't like sending them'. At no point was it suggested that maybe we could arrange our own collection, or that a refund would be issued and could we agree to cancel the almost £100 order. Line was 'busy' for the last half hour before closing time and other sites gave very differing information when asked for more direct contact information regarding a higher office, beyond the seemingly inappropriate social media email given on the webpage. Would absolutely recommend you avoid with every ounce of energy you can muster. I am open to editing this review IF I can believe the business is no longer operating fraudulently. If operations are failing, let customers know, lies are the most unacceptable form of interaction from a business.