Based on 74 opinions finded in 1 websites
Based on 74 opinions finded in 1 websites
Opinions
When visiting Whitehaven we have always had at least 2 meals here, we were so looking forward to another great meal, however when we turned up we were informed it’s now just a take-away, beyond gutted! From the amount of take-away leaving the premises it’s obviously still great food, you just can’t eat it inside. Left very disappointed 😩
998Lelly21 . 2024-07-06
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Best Hot and Sour soup what I ever ate around the world. No hesitate try to order from them. Fast and excellent quality.
Speedy . 2022-11-30
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Had a chinese from here for the first time tonight. Food was delicious and was told 15 minutes for collection and was ready at the time stated. Best Chinese ever and will definitely be back again. Fully recommend 😊😊
Nickie B . 2022-06-02
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Been regular customers here for many years, sadly last night was our last night!! Under new management! Well I am sorry but you have ruined this place! Spare ribs with only meat on half of the bone, overly salted seaweed, smoked chicken that tasted like fudge it was so covered in sugar and wontons half the size they were! Chow mein and noodles both extremely dry! When ordering a takeaway for delivery they insist on stating that it canbe 'half an hour before or half an hour later' than the time you request it for-WHY ? I don't understand why it is so difficult to accommodate a time give or take 10 minutes or so other than that you are maximising your delivery charges with one journey! Attrocious food and no longer do the 20%NHS discount. Attempted to provide feedback via messenger however, their Facebook page isn't even run by them so here it is! One positive is that the delivery drivers are always polite especially the young lad that was helping his Dad last night who was delightful and even told us to enjoy our food!
Donald K . 2022-02-13
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If you are ordering a takeaway be careful. Many of these places deliberately leave out an item you ordered. I checked my takeaway at the door and the bag was minus a can I had ordered. When I asked the driver for my money back he only gave me a few loose coins instead of the five and ten notes I had given him.
shaun s . 2021-10-07
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Always get our chinese food fix here,Jason never lets you down,some complaining about long waiting times on delivery,thats because its so popular the phone is constantly ringing. Best chinese restaurant in Whitehaven by an absolute mile.
Kezman1975 . 2020-10-27
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Placed an order and told 1 hr to 1.5 hrs. After 1.5hrs I rand and asked and was told the food was out for delivery. Another half hr passed so I rang back, a boy answered n when I asked for the manager he laughed and said to a girl our friends are on the phone again. Then one of the your front of house pretended to be the manager who I knew wasn’t as I am a regular customer. He then became abusive and very childish. Unfortunately me being stubborn I will not return until these 2 have moved on, wait times n customer service appalling
Keith R . 2020-06-28
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Pleasant surroundings friendly and helpful staff. Good service. Reasonable choice on menu. Food nicely cooked and tasty. Will be back.
940lizh . 2020-01-05
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Ordered take out was told it will be between 1 hour and 1hour 10 minutes. Waited for 1hour 50 minutes before I phoned the place up. Was told they had set off with my food. Then got a phone call off them 2 minutes later to say the driver had been knocking on my door for 10 minutes and had phoned my phone, this did not happen. I am waiting for my food, I can see my front door while I was reading. My phone did not ring and I have no missed calls. They said all they can do is send the food back out but I would have to wait another 25 minutes. I don’t want cold food so declined.
321san3w1 . 2020-01-02
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We were pleasantly surprised with the meal we had here on a visit to Whitehaven. We had a lovely evening and there had been a big improvement from the last time we were there a couple of years ago. Soup was lovely and we all enjoyed a mixture of mains all served piping hot. The staff are pleasant and attentive and we will definitely return.
Deewin18 . 2019-12-16
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Since moving here over the years I had given up on finding a restaurant that served authentic Chinese food. However I recently received a tip from some visiting Koreans who said that there was a place in Whitehaven that was doing stuff that was up to scratch. Top quality take away which was served up very quickly and cheaply. Jason the lad on the till was quite chatty too. Will go back.
bhagwhan . 2019-10-31
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We took refuge from the rain and subsequently had a delicious meal! We chose the set menu for two with starter of chicken & sweetcorn soup followed by a mixed platter of tasty titbits. The main of vegetables, sweet & sour chicken, beef and egg fried rice was delicious but we were unable to finish the rice having eaten our fill. Our chance diversion ended in the discovery of a fine eating establishment in Whitehaven.
Anthony P . 2019-09-04
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We came on a rainy evening and had the set meal for two. We enjoyed our meal very much and felt the set meal offered great value for money at £14.99 a head. We were given complimentary prawn crackers whilst looking at the menu. The set meal consisted of chicken & Sweet corn soup, followed by mixed starters, including prawn toast, spring rolls, seaweed, spiced chicken, bbq ribs and chicken parcels. This was followed by mains of sweet & sour chicken, Mongolian beef, mixed vegetables and egg fried rice. The service and food was good, portions were generous. Having built up an appetite from a day walking in the hills we left full to the brim!
Andrea P . 2019-09-04
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My husband and I visited this restaurant after a trip up Scafell pike. It was exactly what we needed. The service was good and the food was served promptly. I was informed of how long the steamed dumplings that I ordered would take to get ready which I appreciated. The only dish we ordered which I was not that keen on was the Singapore Fried Rice. Some of the spices used were not properly infused into the dish so this was a let down. We ordered a beef and black bean sauce as well as chicken with cashew nuts and these were quite good.
JoyfulStar77 . 2019-08-28
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Good service at time when the restaurant was busy. The menu had a broad and varied selection of Asian food from Cantonese to Mongolian beef. Our orders arrived promptly and the staff worked hard to look after us in a timely manner. For the north of England where access to exotic Asian ingredients would hit and miss what we received was quite remarkable. I would recommend this for family dining. The cleanliness was above average.
David B . 2019-07-04
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Good food, but delivery times are often underestimated, and is sometimes 45 minutes later than told.
Smallhills . 2019-06-30
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I went here on the 26th June 2019 and was greeted by a friendly waiter called Jason, he was so nice and friendly and although the phone went off non stop he still managed to serve us in a friendly and swift manner. We had some starters which I couldn't have faulted and I had some Siu Mai which took 20 minutes to make as they are cooked from frozen. I was full once I had all of my meal and Jason I would say is one of the nicest waiters I have met in my whole entire life and although this is my first review this is the best one by far!!!!!
dinodan1234 . 2019-06-26
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We had planned a meal out somewhere in Whitehaven, Cumbria but due to the weather conditions our plans changed to a take away.
keithwilliams1954 . 2019-06-10
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Walked into the 'restaurant' one other couple seated. A man was taking a take-a-way order at the reception desk and a girl was sat counting lots of money just inside the door. Stood there for a few minutes waiting to be acknowledged, eventually a waiter wearing track suit bottoms and a greasy t-shirt showed us to a table. The walls around the table were dirty and badly in need of a clean and paint. Menus were greasy so I followed my gut instinct and got up and walked out.
Countrylassie_11 . 2019-06-01
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The restaurant is rather small and about a five-minute walk from the railway station. But it has a very extensive menu, a friendly and relaxed staff, and the meal was very tasty and would be enjoyed by any lover of Indian/BanglaDeshi food. It was served hot and in an attractive manner. The prices are quite reasonable and certainly value for money. We would not hesitate to eat there again next time we are in Whitehaven.
Bob K . 2019-05-15
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This isn't our usual go-to place for Chinese food. But as our usual was still closed for some reason, we decided to give this a go...
Shaun1982 . 2019-03-14
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What a fabulous wee treasure we found. Nice ambiance, terrific friendly staff and fabulous food.
Heather G . 2019-02-10
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Fancied a change so booked Oriental Garden,
patrick-j-wal . 2019-02-03
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Lovely food, great service, friendly staff, we got chow mien, salt n pepper chicken, egg fried rice, special curry. All great
Debbie P . 2019-01-22
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Just been for a meal restaurant freezing they said they had turned heating up but radiators ice cold I was given a glass of hot water to ‘cuddle’ to warm myself went to toilet there was no soap or hand towels
jackie c . 2018-10-07
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Ever since I arrived at whitehaven, I tried a few Chinese restaurants. I have to say that this one is my favorite. We went as a couple, ordered aromatic duck, chicken wings and kingprawn chowmain. s/p chicken wings go really well with beer in my perspective. I did enjoy the experience. I had takeaways from them a few times and it took a while, but the food proved that it was worth waiting; And then I found out that always order much early than your expected coming time.
Mrssmith992 . 2018-09-22
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Not the best Chinese restaurant we have been too, but also not the worst either. It wasn't too bad I guess, food was hot and didn't take too long to come out.
BLM1528 . 2018-09-08
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Very Slow home delivery.My food took 2.45hrs before arrival food was good but menus I feel had been Or in cooking. Order incorrect. If your prepared to wait and put all other things said it's ok
Linton A . 2018-08-23
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The service I received was friendly and quick. The food was nothing special. Actually, it’s a bit below what you should reasonably expect in a restaurant. I wouldn’t advise anyone not to go there, but I would not return myself.
P C . 2018-07-10
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Always go here but never again. Currently sat waiting for my food to be delivered. Ordered at 9:20pm and it is now 11pm. I was told it would be 45 minutes.It wasnt a big order it was one chicken curry and rice. Called twice over 30 minutes ago to be told it was on its way! I'd love to know where from!
Megan H . 2018-07-08
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Phoned our order in and it was delivered within 40mins to our caravan park in st Bees. We had chicken in orange sauce, yung chow fried rice, king prawn & chicken curry and chips. Absolutely gorgeous and all for just £22-10p. Would definitely recommend.
lau859171lc . 2018-07-06
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We use Oriental Garden as out ‘Go To’ take away, despite living much nearer to Egremont, the quality and consistency of the food is worth the drive.
Liam N . 2018-06-26
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Used this Chinese for a couole of years and couldnt fault it.
Rachel766 . 2018-03-18
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Went for a Family meal, with my wife, daughter, and two Grandchildren. Food was excellent, and service was excellent too. I came here for my Birthday last October, and really enjoyed the food and service, hence our return.
stephenward499567 . 2018-02-05
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The food from here has always been great, the take away service when busy however is crap, put on hold for 5minutrs to background noise. Just not good enough went somewhere else which is a shame. Sort it out you are losing bus in a very West Cumbrian, can't be bothered sort of a way.
Ian P . 2018-01-27
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Great night out after switching the Xmas lights on. Menu great, service superb and food excellent. We regularly get a takeaway from this restaurant, which are very good as well.
Dave M . 2018-01-04
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We were a little sceptical when we went in as we were the only people in there and the table cloths weren’t perfect. What I mean by that is that we could see there had been hot plates on them. It needs some tlc inside some improvements to make it look and feel a bit more special, however I cannot fault the food. We had duck and pancakes to start, Thai red curry and crispy beef for mains and they were outstanding. The thai red curry is one of the best we’ve ever tasted. It seemed that the kitchen was really busy with takeaways and it’s a shame it was quiet in the restaurant. We will go back because the food was so good, that the deco was soon forgotten about.
Emziebear . 2017-12-06
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as a regular customer i wont be back, i paid for extra prawns & did not get any in my special curry, when i phoned to complain i was told the curry would be replaced i called in a few days later & the manageress known as chen was rude & arrogant stating what was said was not true. She should not be in a job if she doesn't care about missing orders.
TOPOFTHEPOPSFAN . 2017-08-30
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My partner and I needed somewhere to eat and this little place happened to be on route. There were 3 young ladies all standing behind the bar not one of them knew how to smile or say hello. We asked for a trouble for 2 and were seated. Everything was just hard work and clearly to much effort for them. They cared about how there hair and makeup looked rather than serving us. Anyway besides that, the food was really nice and really good value for money in terms of how big the portions were. Maybe we just got a bad night so would give it another chance as the food was good!
Kylie S . 2017-08-14
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El restaurante tenía muy pocas personas, pero aún así el servicio era muy lento. Esto es debido a la cantidad de pedidos para llevar, que tratamos con seriedad le quita el ambiente del restaurante.
penguins40 . 2017-08-05
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Alt optaget der hvor vi havde forventet at spise så vi endte på Oriental Garden. Lidt bekymret da lokalet godt kunne trænge til en opfriskning. Men maden var rigtig god, personalet flinke og høflige, så alt i alt blev det en rigtig god oplevelse.
Morten K . 2017-06-24
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O opciones de obras, como la comida para llevar o gustos similares restaurante deliciosamente. A menudo una elección automática para una comida para llevar a casa, este fue el final de la semana y el tiempo para relajarse y ser consentidos por el servicio y el ambiente.
StevoCumbria . 2017-06-17
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Vale, no es el mejor restaurante Chino que jamás comer en, pero no la peor. Después de una mala experiencia con el personal de aquí al recoger una el año pasado llevar decidí llevar a mi hijo y mi hija aquí una comida de cumpleaños. El servicio era bastante bueno la comida era demasiado y todo el mundo estaba encantado.
scowy68 . 2017-04-01
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Realmente valoro este chino tiene realmente un personal educado y la comida es de muy buena calidad, el servicio de entrega es excepcional que pedí mi comida en 7. 55:00 y llega a 8. 10:00 pm. Recomiendo este lugar a todos. Me quedé muy impresionado.
Cherie K . 2017-03-17
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Only eaten here once before and it was spot on went second time . The service was crap the food was cold drinks had floates in it like the pipes had not been cleaned for weeks and weeks would not go here if they were paying me to go
shorty363 . 2016-12-04
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We had not had a Chinese Takeaway for some time after a bad one in a neighbouring town. We chose Oriental garden as it had some good reviews on Tripadvisor, and we weren't disappointed. I asked the staff whether two main courses would be sufficient for the two of us, and they assured me that it would be sufficient. They were right! We both had a really good, tasty, fresh plateful. I will be returning hopefully soon.
Simon G . 2016-11-29
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As strangers in town on a quiet Wednesday evening, we were grateful to find the Oriental Garden. We were courteously welcomed & shown to our table in this pretty little oriental restaurant near the waterfront. Having chosen our meal & drinks, service was good and the food very tasty. The atmosphere was relaxed and the waitress warm & friendly.
Moorlandlass . 2016-10-20
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Had a good meal here , very reasonably priced, and very efficient service. Friendly staff and a good place to eat
Vicki J . 2016-10-10
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I go all the time and must admit the food is first class, and the service is always polite and helpful.I would not hesitate to recommend this Restaurant to anyone.WILL BE BACK !!
allanforster2 . 2016-10-01
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My wife and I went for a meal on Friday 23rd September 2016. On the door there was a hand written note saying that the machine was not in use and they could only accept cash. I went and got cash from a cash machine (I wished I had not). We ordered our meal and got a drink and waited for our meal. We had to wait quite a while for our starter, and when it came the plate was cold and the food could have been hotter. We had to wait a long time for our main course and when it came the plates and food were cold, so I asked the waitress if she could have the food put into takeaway dishes and we would take it home, which she did. After a minute the lady who owns the restaurant appeared with our food in a takeaway bag and banged it on the table and walked away.During the time we where there the phone never stopped ringing for takeaway, and we came to the conclusion that they were only interested in dealing with the takeaway side of the business. People came in and ordered a takeaway, and they received their order before we did.As we were going to the pay for the meal we notice a table which had piles of dirty dishes on it. So how long they had been there we do not know.We told the waitress who took our money that we were disgusted with the service, the meal and the state of the place, and that we would not be eating there again.
iwhitehead44 . 2016-09-24
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My partner and I were recently staying in a Whitehaven B&B as part of a cycling/walking holiday. We went down to the Marina one evening to find somewhere to eat and were attracted by the sight of the simple, clean and conveniently located Oriental Garden on a street corner. As was early evening there were few other customers but nonethless, the atmosphere within was pleasant the and the young waitress was welcoming friendly and efficient. Our menu choices were varied but encompassed rice and noodle dishes with red and white meat. Food was freshly cooked , good quality and subtly flavoured. Prices were very reasonable. We enjoyed a thoroughly relaxing evening and would certainly return
Cycleman010 . 2016-08-31
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The restaurant was lovely and clean and light. The food was spot on. The only let down was paying at the end. The card reader was linked to the phone line which did not stop and we had to lay with cash. This caused a delay.
Jacques1408 . 2016-08-14
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Great food friendly service. We had the menu for 2 people. Fab duck pancakes, lovely hot and sour soup plus 2 fantastic main courses. We are no slouches when it comes eating and even we found that we had too much food for us. Would definitely recommend.
Hal40 . 2016-08-14
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I have had take away food on a number of occasions from this restaurant, always by their delivery.On all occasions the food has been cooked well, and has been delicious. On ringing to order your food I find that the staff are very friendly and efficient when taking your order. Usually you are told your order will be delivered in about 45 minutes, however we have never had to wait that long.I must also say that the price of the food is very good value.
Nicelady123 . 2016-08-07
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It’s the Chinese Year of the Monkey, an animal that displays guile and smartness. Perhaps the Oriental Garden will adopt this animal as their mascot as they have something in common and surely good fortune should be bestowed on a fabulous restaurant. The owners are a genuine couple, speaking English and Mandarin, providing quality of food and service on equal measure in a classy, Chinese themed interior. An exceptional choice of menus from all parts of the Orient awaits the diner, with favourites such as Steamed Sea Bass, you wouldn’t find anywhere else. There is a wide selection of Chinese beers and wines that are constantly being updated. With superb service by the lady of the house, ably supported by courteous and friendly waitresses, this has to be the No. 1 eatery-with-a-difference in town. So, chop-chop, head over soon and experience the magic.
StevoCumbria . 2016-05-01
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Even though Whitehaven is a small town this Chinese restaurant is great. The take out is exceptional , fresh and very tasty. The owner is very kind and always makes us feel welcome. Best Chinese food in Whitehaven , maybe Cumbria
Darius S . 2016-04-27
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We needed a restaurant that was serving food after 9.30 and that's not so easy in Whitehaven. But the Oriental,Garden was a very pleasant surprise. The food was beautifully cooked and nicely presented. The sizzling fillet of beef in pepper and black bean sauce was particularly good as was the steamed sea bass with ginger and spring onions. There are also Mongolian specialities which we didn't try. The service was excellent and the waitress charming. The food was as good as anything I've had in London.
Joan R . 2016-04-25
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I had heard good reports about Oriental Garden so we decided to try a takeaway. The food was very good with meat & vegetables of a decent quality. Probably the best Chinese food I have ever had. The prices were competitive. The restaurant area looked inviting and clean. The staff we spoke to were friendly and polite. Will definitely return and try a sit down meal next time. Would recommend.
goldenlionCumbria . 2016-03-26
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They should be ashamed to call it Curry. It was watery and lacked spice. The Beef was stringy too. Will not use them again.
Ryan T . 2016-03-24
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Visited restaurant first time last week. We were greeted by very friendly staff. Good choice on menu. Had a delicious meal - thoroughly enjoyed it. Everywhere was nice and clean. Would definitely recommend.
Susan T . 2016-02-17
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Visited here as a couple with two 10year olds. The waitress was particularly welcoming, and nothing was too much trouble.The food was amazing, starters & main courses were beautiful. The spicy dishes were spicy the milder dishes were mild, nothing was greasy at all. I couldn't fault anything. I will be going back again!!!
nicola h . 2016-01-23
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Went with others for a birthday celebration. Was fairly busy and staff were pleasant and attentive. The food was good and more than enough for us after we chose the set menu. Good value for money and glad to see it busy once again.
Deekay63 . 2016-01-18
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Use these guys, they're amazing, everything I've had from there has been delicious and that's delivered, I've never visited the place, yet!
Kevin L . 2016-01-09
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Absolutely gorgeous food....tried it for the first time last week....my daughter is picky with food and if we have chinese I have to drive to her favourite as it's too far out for delivery but this one has now become her new no.1.Lovley fresh chunky vegetables and plenty of it 10/10
Lindsay J . 2016-01-01
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We ate at the Oriental Garden in late November and it was almost empty on a Friday evening although the whole town seemed deserted. The service was good and one of our main courses (crispy beef) was excellent but the other (chicken balls) was somewhat disappointing. To be fair the staff could see there was too much batter and offered to deduct the cost from our bill without asking and for this reason they deserve a 4 rating. I suspect we were just unlucky with our choice that day and it would not put us off visiting again.
MuseNorthYorkshire . 2015-12-03
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There isn't a huge amount of choice if you want to have dinner in Whitehaven on a Sunday night. Of the 3 Chinesel restaurants within 2 blocks, this one looked the most appetising...and had customers in it! I was shown to a nice big table, even though I was alone. A basket of really fresh and good prawn crackers materialised in an instant. I ordered soup and then a selection of appetisers and Chinese tea to drink. The Won ton soup arrived pretty swiftly and was very good: steaming hot and a good, strong broth. Then came my main meal: siu mai dumplings, spicy chicken wings and aromatic duck with pancakes. All were very good indeed. (I do, however, prefer my duck a bit less finely shredded - needed a spoon rather than Chopsticks to serve it - but the flavour was good). The menu certainly deserves further exploration (though I was slightly horrified to see the table near me having chips with their noodles! There is an "English" section of the menu....)The bill was £22 and came with an "after eight", which was about all I could manage for dessert. Service is not included automatically. The service was good, the food was good, the price was decent value, the staff were friendly, the decor was suitably "Chinese". A surprisingly good place and worth another visit next time I'm in Whitehaven.
AlexAW2011 . 2015-11-01
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Food is so tasty, plenty of it, and loads of choice,try it, you might just like it. We have takeaway most weekends and always enjoy everything we get. It's always fresh and hot and with free prawn crackers every time, you can't go wrong.
Greencar22 . 2015-10-26
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Excellent foodEnjoyed it thoroughly Food was very flavoursome Meat was plentiful in dishesService was fast and friendly
Vivek V . 2015-09-19
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Was a little wary as previously Orchid Manor was so good. Our take out was delicious and delivery arrived exactly when we were told it would. Good value.
Runningma . 2015-08-19
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Went last night with family and thoroughly enjoyed the meal. Try the home made deep fried dumplings they are really good. We all tried each other's meal and was not disappointed.
Garry T . 2015-07-31
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On a very wet early evening in May, we visited this Chinese restaurant for a meal even though we had not booked a table. We were not disappointed! The menu was extensive (though the desserts on offer were somewhat uninspiring and we declined) with a wide range of Chinese, Japanese and other dishes cooked to order. The excellent Chinese food we ordered was served hot and professionally on hot plates by a pleasant, friendly and attentive waitress. Although this quite small restaurant perhap is lacking in 'atmosphere', the cost was reasonable and overall represented very good value for money. Recommended.
TonyKate16 . 2015-05-16
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We regularly went to this restaurant when it was The Orchid Manor and it was always good. We decided to give it a go as it has changed its name and is under new management. It was early Friday evening and there was only the 2 of us, a table of 4 and a table of 2 dining. It took quite a while for the drinks to come. The menu had changed little so we chose and ordered quickly. Before the starters arrived our table was set up with the food heater and hot plates (for the main courses). After about 15 minutes the starters arrived and all the things for the main courses were removed. The starters were as we expected. Once the starter plates were cleared we waited and waited. We had a couple of drinks and after about 25 minutes the waitress asked if we would like dessert. We explained to her that we hadn’t even had our main courses. She apologised and said it was because they were so busy!! The mains eventually arrived and they were just OK. All the time we were in the restaurant there were many orders for Takeaways. People were even walking in from the street, ordering and getting their takeaway in a much shorter time than we were served.We didn’t leave a tip as we didn’t think the service deserved it.We definitely wont be revisiting until we hear that they have got their act together.
CumbrianGlobetrotter . 2015-04-19
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This Chinese is the nicest I've had, great menu and so much choice as well for vegetarians. Would definitely recommend.
Stupidmia . 2015-03-02
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74 Opinions
had the most aweful takeaway from this place - sweet / sour balls , rock solid and burnt ! Fried rice , unbelieveable burnt ! ... went back for refund - the verbal abuse from who i take to be the owner ... terrible . also , why are these places Cash only ? seems massive tax fiddle to me ? Avoid , aweful food , terrible people.
182 Opinions
Went in the store last night with my friend as we was hungry and our order was completely wrong and he tried to over charge us and adding extra on the bill got charged twice for a kebab & large Pepsi, pizza was not as ordered and asked for a garlic bread with cheese and peperoni but instead got a peproni pizza couldn't change as it was nearly closing time, will for sure not going back and the customer service was awful when my friend realised he got charged extra was like £7 difference just for a salad when questioned was extremely rude... so customer service sucked pizza was underwhelming all today I can't say I'm feeling particularly well.
10 Opinions
Great takeaway, food always spot on and lovely staff. Always get the special curry and it's fantastic, always ready when you want it.