jasmine palace in Copeland

Good food, nice staff, will definitely come again!

Very friendly staff and delicious food, reasonable prices

Lovely lady on the phone as always, great portion sizes as it was originally and the food is always 100%

Got charged extra (11£ for chicken while menu said 7£). I got told the menu is old but website says £7 as well. I understand times are difficult but this is straight up scamming.

We had the banquet for 4 could easily had fed 6 the food was delicious we really enjoyed our visit

Everything we ordered was tasteless and very greasy worst Chinese we have ever had

Delivery was fast, and driver very friendly I dont know her name but she was very polite. Thank you! Food arrived piping hot and was delish. Fully recommended.

Everything we’ve tried here has been amazing , The staff is always friendly , my favourite take away in the town.

Visited on Saturday night, firstly no card payments even though they had a card machine, there was no atmosphere whatsoever no music or anything, so much so other guests were playing music from their phones. We were seated at a table before the couldesac of seating but the gap between our table and walkway was tiny, so much so that when a group seated in the couldesac got up to leave they had to squeeze past the gap shaking the table and one almost in our food on the table (not their fault the table just shouldn’t have been there) Then the food… just not nice salt and pepper chicken overdone so crunchy had to be eaten using hand to pick it up, Thai green curry was foul looked and smelled like dirty dishwater, nothing like Thai green curry I have eaten elsewhere many times before, and then another rowdy couple leave the restaurant without paying so the waitress runs shouting across the restaurant. Overall not very professional was hoping the food would redeem the shoddy atmosphere and experience but sadly not, a group came in as we were paying and left without ordering clearly got the same vibe we did leaving like we should have…..

Poor restaurant, disappointed with everything, no atmosphere in the restaurant at all no music just awkward (so much so other guests were putting music on their phones), Thai green curry just did not look or smell appetising compared to the same dish I have had in multiple places previously, salt and pepper chicken overdone way too crunchy. Our table was that squeezed in that when another table of guests got up to leave they had to squeeze past shaking the table and almost in our food. Another table of guests hadn’t paid so the waitress shouts and runs across the restaurant (just doing her job I know but just tops off the strangest restaurant experience)

By far the nicest chinease in Whitehaven 10/10

Takeaway pineapple chicken n mango chicken very tasteless ,not very nice .

Recommend this take away, always friendly and polite staff. Food order always ready when I collect. Lovely food no complaints would recommend

Really enjoyed a first rate meal. Beautiful Chinese takeaway well presented, hot and lots of it. Ordered in advance and was waiting ready when I collected. Friendly staff and great price

I have just ordered some food from Jasmine Palace, they all look and taste good. I had Duck Fried Rice , the duck was soft and tasty. Delivery was reasonably quick. Thank you, I'll be ordering again in the near future. Cheers!!

I have never been more disappointed in my whole entire life, the takeaway we received wasn’t even edible looked and smelled like cat food and gone off meat I will never return, Oriental Garden is the one 😍

Excellent as ever. Beautiful food - hot and fresh and a very professional service. Lovely lady who took our order. Thank you 😊

Wouldn’t feed this to my dog. Worst take away I’ve ever had

Food was lovely and arrived quickly. Pleasant staff. Would highly recommend.

This restaurant is amazing they treated us like very important people made us beautifully tasting food . They catered well for our children who are 3yrs and 1 year old they lovrd all the food also . The mixed starter was super and the duck was very lovely and our main was made to perfection we could have had pudding but we were full . Thankyou for looking after us from the lady who made you a orchid out of napkin xx we will come back thankyou xx

Great food and very friendly staff!! High recommend

Had many orders arrive wrong, but occasionally get a lovely order. Tonight ordered a chicken and mushroom curry yet a special curry with prawn arrived. Seaweed was bland as we're the other mixed starters

Just ordered from here and I have to say I’m so glad the old owners are back the food is back to being it’s amazing self

The food was excellent, however the establishment was very cold and all the customers had their coats on throughout their meals. Not conducive to an enjoyable evening.

Order 3 mains 2 starters and every dish was terrible / smelt strange / just odd every one said the of the family said the same . the dishes ended up in the bin , phoned up to complain manager said they were busy and that they had just taken over 2 months ago . i said with food like that no one will ever be a repeat customer. DO NOT ORDER FOOD FROM THIS PLACE UNLESS YOU HAVE PLENTEY ROOM IN YOUR BIN order from the takeaway

Rubbish salt and pepper chips ,same with the salt and pepper chicken,but the plastic tubs will come in handy

Brilliant portion sizes, friendly staff and reasonable prices. Definitely will come back here again.

I don’t write reviews but people need to know about the level of rudeness and arrogance from Jasmine palace new owners my family have Just ordered a takeaway from Jasmine palace I used to love it very much when the old owners had it. I’d never go back the new owners were very disrespectful to my mam on the phone when she rung up to complain about the food. my mam order crispy shredded duck they sent it in a Cardboard box and when I opened it there was just a duck leg in the box not shredded. We phone up to say they have sent us the wrong meal the man on the phone just said we don’t do it like that anymore fair enough didn’t know there was new owners But there was no update to the online menu so we didn’t know. The delivery driver came back to the house with the shredded crispy duck And took the duck leg back to the restaurant don’t know what they were going to do with it. The duck was horrible, no taste very hard the sauce was spicy hot when it’s never like that the special Fried rice wasn’t the best very dry. The spring rolls were misshaped and hot spicy. My mam rang the restaurant back up to complain about the food and the man on the phone was very rude, when my mam started saying about the food he tryed to but in few times quite abruptly then wouldn’t let my mam speak when she finally got to speak, she said about the spring rolls Being misshaped and hot spicy he said that didn’t matter they were free maybe so but you want your food to look appealing also taste nice if you're going to be selling it also not be rude to customers. When my mam asked where the old bosses were taken in mind, we didn’t know the restaurant had changed hands, he said that’s what I’ve been trying to tell you they have gone my mam hadn’t asked anything about the old owners or anything about changing hands until he started getting snotty and we didn’t ring up to speak to the old owners so he just Assumed we were ringing to have a chat with the old owners or something. My mam had enough of his rudeness and said we will not be ordering again, he just said that’s good we were not rude to him or anyone who worked for him there was no need for that level of rudeness I wouldn’t recommend Jasmine palace to anyone anymore and my family have been going there for years it’s a shame really.

Used to be lovely but new people running it have drove it into the ground won't be going back

Driest spare ribs ever, Honey wings, think the bees must have been on strike! Only went here because Oriental Garden was shut, won't be going again.

Food was over an hour to be delivered and was cold when delivered no apology so won't be using again

Ordered 2 x curries, 2 x chow mein, fried rice, king prawn. Landed 2 1/2 hours late and wanted paid... kids were crying with hunger and had ordered kebabs in the mean time, as we tried ringing >100 times and phone was permanently engaged... awful customer service. If they’d given us food for free, could have left a more positive review, but not even an apology!

So, first of all I took my daughter, Gregg (who is a massive fan of Disney) to see Jasmine from the hit tv show Aladdin, although I arrived at Jasmine Palace expecting to see Jasmine but was faced with a middle aged man asking me if I had made a reservation. I said I didn’t know you had to make a reservation and asked to join the queue to meet her, but was revived by a confused look, and told that this was a restaurant, so I then assumed you had to eat food before meeting her, so we took a seat and ordered the best thing on the menu. Three and a half hours later I revived the drink I had ordered, a glass of water, and my daughters drink, Heinz tomato soup. My drink was of great quality and made fresh at the bar, I was very pleased. Another 33 seconds later I revived my food, a large pepperoni pizza with extra cheese, I didn’t buy my daughter anything no matter how loud she cried though. Food was of excellent quality and staff didn’t mention my daughters crying, although I never met Jasmine, 5 stars

Walked in NYE 2019 sound 8pm just on the off chance they would have a table for us, after having to make a last minute change of plans to see in the New Year. Although busy, they offered us a table straight away and brought our drinks swiftly. It was obvious the place was manic and we only observed 2 serving staff who we have to say coped amazingly, yes there was a bit of a delay in taking orders and then all the meals coming out together but that was understandable and given the circumstances and we were just grateful we had some where to eat given that we are not local to the area. The meal itself was absolutely amazing, fantastic flavours, well cooked and actually just delicious! The place is small and doesn't look much when you first arrive but I can't recommend it enough (plus reasonably priced too for a family of four). Thank you!

We have just had an excellent meal at this restaurant The 6 course £11.90 menu was full of choices and the food was delicious. Service was excellent and staff very friendly, nothing was too much trouble. Strongly recommend

Been the jasmine palace restaurant with my family for birthday party last week, 6 course meal only cost 11.90 per person, Good price and delicious food, kindly staffs. Definitely recommend.

Bad food ,very stodgy And tasteless.Cant even think of much more to write other than " avoid at all costs there are better options closer by.

This place is worth much higher reviews than it has. We stumbled across Jasmine Palace on a last minute trip to Whitehaven and were pleasantly surprised. We were immediately sold on the 7 courses for £14/ person deal. The service was great, and the food came fast. We did not wait long between courses and were plied with enough Chinese food for a small family. The food was great and presented in a great way and was equally delicious. Thank you Jasmines Palace :)

We enjoyed our meal here and would go again, but we can see why some other reviewers got upset especially about the service. The set meal was great value and tasty whilst not making any memorable overtures. The service was poor. One older Chinese lady juggling the tables and the frequent take out orders meant waiting. There was another young girl serving (with nose rings) but it felt like she'd rather be anywhere but there. All in all I would go back

Normally I am a devout follower of trip advisor so whilst in Whitehaven this month we tried to go for the Oriental Garden which has better ratings, but it was fully booked. We wandered up the road to Jasmine Garden and put simply, this place deserves better reviews! There is a set menu but we ordered off the full menu. There's plenty of choice and the portion sizes are large but not ridiculous. You get free prawn crackers (essential!) and I shared the mixed starter for 2, then crispy beef in peking sauce with egg fried rice, plus a glass of wine. Genuinely best egg fried rice I have ever had and all the food was piping hot. Reasonably priced too (meal for 4 cost us approx £80). My only criticism is that the restaurant itself was quite warm and felt a bit stuffy by the end of the meal. Also there was only one waitress for a nearly full restaurant so the service was a little slow. If I'm in the area will definitely go again.

All the food was very good, but the service was really not good, the place was busy and they only had one poor overworked waitress - we had a very large party ( which had been pre-booked) it was a seven course menu and took over three hours

Living in Whitehaven Monday to Friday, I regularly eat in and take away and believe the Jasmine Palace is excellent value for money.

Got a Chicken Maryland from Jasmine Palace last night which consisted of 2 pieces of chicken which was enclosed in burnt breadcrumbs Chicken extremely Salty 1 Sausage dry bannana fritter and lettuce also got chicken nuggets for my granddaughter which were like bullets extremely disappointed with meal and most certainly would not recommend and will not be using again food disgusting

Call me unlucky. It seemed to have good ratings. The location is nice. The decor is nice. The lady serving me was soft-spoken and pleasant, with a cute, Chinese way of pronouncing her L's. The six-course special menu seemed too good to be true at GBP 11.95. I decided to risk it. The prawn crackers were fine. But the sauce to accompany it was far too sweet (and a little sour). No worries. Who needs a dip? The next course, fried, crispy seaweed, however, was far too salty.. The flavour was nice, but imagine the taste of an average Pringle, magnified 3 times. Too much taste bud titilation for me! So I put it to one side, thinking perhaps I could sprinkle it on some subsequent course, should it prove to be too bland.

Brilliant food and price abosulutely cheap on both takeway and eat in. Would definitely recommend. Absolutely bargain.

Tasty food at a very reasonable price. Highly recommend the shredded crispy chicken in any sauce. Restaurant cold in winter but good service. Delivery came on time and food was hot - did miss our free wings though. My go-to chinese in Whitehaven.

Excellent food, Excellent staff, Excellent Service, Excellent value for money who could ask for more.

We are come from the Manchester, can’t believe we found the excellent restaurant in Whitehaven, delicious food and very nice staff , price so reasonable . Will definitely come back

Delicious food and excellent service I never forget, so reasonable prices, like the crispy duck and hot and sour soup, that was amazing.will come back definitely

I went last night with my boyfriend for a meal and we decided on the special menu for £11.90 for both of us. We had the chicken wings, ribs, chicken noodle soup, beef in salt and pepper, king prawn curry, side dishes of noodles and chips and then ice cream. I thought the ribs did not have a lot of meat but with the total cost I think it was to be expected. Service was great and they checked everything was okay which I appreciated a lot. The chips were late compared to the rest of the main course but they were brought out very quickly after we were asked if we had got them yet. They had quite a few other people in but service was not unbearably slow. A lot of people came in to get takeaways as well. This was my third time coming here and my boyfriends first and we both felt it was really lovely.

我們來到懷特黑文小鎮，想不到這裏有中國菜吃，令我們倍感思鄉，我們特意來一來品嚐一下，餸菜米飯都很好吃。

Not much to say other than don't go,

Went with a party of 7 for an evening meal. We waited 15 minutes just to see a menu. Drinks another 15 mins and took 30 mins to get a coke and they had to go to Tesco for some cans and then took over 2 hours to some crackers, starters then duck as they forgot the soup.

6 courses for £10.90, it didn't seem likely to be any good but it was plentiful, tasty, freshly cooked food and very good value. Service was efficient too. After an appetiser of prawn crackers and dip we had a starter of 3 large spare ribs and about 6 medium sized spring rolls with dip. Soup next, chicken noodle and chicken with sweetcorn both different. Mains were chicken fried rice, beef chilli and garlic, chicken peking all with different nice tasting sauces. Finally we got some nice ice cream. No wonder it was busy on a Wednesday evening.

It's been a while since I was last here, but not disappointed. The food was really good. We had the banquet. Mixed starters were delicious and really hot. We didn't manage desserts.

Used to use this place regular as but it’s went downhill fast! Table was booked for 6pm and we didn’t get our main un till 8pm when I asked where it was they said they were busy, despite when we walked in initially we were one of two tables seated! To top it off there was an eyebrow/eyelash in our sauce, which I returned; and was confronted at the end saying it wasn’t a Hair it was seaweed! When it clearly had a little black hair follicle/bulb on the end! The staff were rude, and we were made to feel like we were inconveniencing them! Will never use again!

My husband and I went on Saturday night as a treat,the staff were very friendly and the food was excellent,we had duck in orange sauce and chicken and mushroom curry both with fried rice which was the nicest rice we've tasted,

This is a big room which would suit larger parties. Looking for an intimate dinner this does not hit the button. The menu is large and professes to be traditional, Chinese and Thai, the staff member on duty for us spoke only a little English and consequently any request for advice or help was met with indifference and was not helpful. The room was cold and quiet but I suspect the Takeaway business justifies the opening of the whole room. Be careful if selecting this Restaurant.

Nice decor and friendly staff. There was a 4 course deal for £10.90 which seemed an odd amount of money. We decided to go for that and were blown away by the quality of the food and the quantity. I had the satay chicken and chicken and sweetcorn soup for starters, My main was the peking chicken. The wine was cheap too. This is an absolute bargain of a meal. By the way this has changed it's name to the Mandarin Palace.

Never take this place for granted, there is always a table and it's always a lovely meal. Reasonably priced and pleasant staff. Child friendly aswell which isn't always the case in Chinese restaurants.

Had a takeaway delivered to St Bees last night. Large portions and the food was tasty. Was good to see crispy beancurd on the menu along with lots of veggie & vegan options. The delivery itself was quicker than expected. Will definitely order again.

I occasionally have a take-away from this great restaurant and have never been disappointed. Good, fast and efficient service, lovely food and polite, well-trained staff. Highly recommended.

Una noche un sábado en un ser y ser, y necesitábamos un sitio donde comer. El restaurante Waterfront nos lo habían recomendado estaba completamente lleno, y paseando por una ciudad desconocida nos encontramos con el Palacio y el Jazmín parecía brillante y colorido por dentro, y teníamos hambre, aunque no solemos ir a China como una regla. Sólo había una pareja comiendo, así que pensé que sería bueno para servicio rápido.

He estado aquí unas cuantas veces en el pasado, y siempre ha sido bastante impresionado, pero fuimos la semana pasada y no tuve la mejor experiencia. Para ser justos, la comida era bastante buena, y yo disfrutamos de la mayoría de los campos en el menú especial. Sin embargo, el servicio aquí es pésima.

He estado aquí tres veces para la comida tipo buffet, no me malinterpreten, la comida es deliciosa, pero el servicio y el personal son muy pobres. Estábamos aquí para una noche de 4 horas esperando para cada curso.

Eaten from here 4 times once it was OK the rest of the times its been completely different tastes, mixed...

Para llevar esta noche llegó en tiempo pidió que se precisan. Comida caliente. Pato en black Bean cocinado a la perfección. Incluso recibieron alitas de pollo!! Agradable comida recomendaría 😀

Having climbed Scafell Pike during the day, we had scrubbed up and got a taxi into town. After many drinks around town the five of us needed food and a lot of it. Every local we asked told us to avoid the Indian Restaurants but many recommended here. So at around 10.30 we went in without having booked. Before we took a table we saw the menu and decided we wanted the banquet for five but asked the waitress, POLITELY, if the food would take long as we did not want to hang about, we wanted to go for round two around the pubs. She was very accommodating and even asked if we wanted all the food at the same time as she was happy to do that. Good to her word the food came very quickly, it was nicely cooked and she was friendly and attentive. With the hunger pangs at bay, we left happy and continued our adventure

If you wish to purchase fatty cold meals and waste hard earned cash purchase from here. Rude staff. Long wait. Appalling food. Would I recommend would I heck. No stars would be more appropriate to be frank. The team that were cooking and serving on Friday the 29th April should be ashamed of themselves. We purchased a takeaway. The bin ate almost all of it.

Have been here a few times for meals and it's been ok. Ordered a take away tonight and it's awful, swimming in fat, no flavour and a foul after taste. Threw away the best part of £50 and went and bought another meal from somewhere else. Either a different chef, new owners or they just don't give one about serving decent take away meals. Won't be going back. Shame I had to give one star.

Portions were far too small, may have suited an elderly couple but for a hungry lad like me no chance, Other than that food was nice but not exceptional.

Went to jasmine palace as a group of friends to have the buffet menu- £13 for 6 courses. All courses were absolutely to die for and were all served piping hot. Will definitely go back

As above was looking for Oriental Garden Restaurant but stumbled on jasmine palace and wasn't disappointed with excellent food and service on one of the quieter evenings of the week. Front of house couldn't have been anymore helpful. Recommend

After reading the negative revews I can honestly say I wasent looking forward to my food. Lucky for me delivery took 30 mins. Food was reasonable. I thaught it was pricey but I knew that before ordering. I also left notes for the restraunt and they took note of them. After my service based on tonight I would recommend.

After reading the negative revews I can honestly say I wasent looking forward to my food. Lucky for me delivery took 30 mins. Food was reasonable. I thaught it was pricey but I knew that before ordering. I also left notes for the restraunt and they took note of them. After my service based on tonight I would recommend.

Food nice,But cold. Starter not worth £5. Delivered on time

Food nice,But cold. Starter not worth £5. Delivered on time

Hardworking individuals providing good meals. Would recommend this anyone who is hungry for some Chinese :)

Hardworking individuals providing good meals. Would recommend this anyone who is hungry for some Chinese :)

No stars/ will never order again !!! We ordered from here and showed the waiting time at 45 mins so we ordered food after ordering the wait time went up to 1hour 10 mins , after waiting 1hr 20 mins I rang to be told food on way , it then said on the just eat app it had been delivered to us! No it hadn't !! Finally arrived 2 hours later after numerous calls to jasmin palace and plenty of lies that the driver was on route!! Terrible service , terrible wait and disgusting food !! Never again

No stars/ will never order again !!! We ordered from here and showed the waiting time at 45 mins so we ordered food after ordering the wait time went up to 1hour 10 mins , after waiting 1hr 20 mins I rang to be told food on way , it then said on the just eat app it had been delivered to us! No it hadn't !! Finally arrived 2 hours later after numerous calls to jasmin palace and plenty of lies that the driver was on route!! Terrible service , terrible wait and disgusting food !! Never again

Never getting a takeaway from here again! Awful service, cold food that looked and tasted like it was cooked days ago and order was completely wrong!! Never knew 2 mixed starters only came with a chicken skewer, a rib, and a pile of cold hard chips! NO seaweed NO wontons and NO prawn toast! Seriously disappointed

Orribile food and bad service. One of the worse chines restaurant never tasted. I'll never come back.

Never getting a takeaway from here again! Awful service, cold food that looked and tasted like it was cooked days ago and order was completely wrong!! Never knew 2 mixed starters only came with a chicken skewer, a rib, and a pile of cold hard chips! NO seaweed NO wontons and NO prawn toast! Seriously disappointed

Tasted like it looked. Awful! Sauce was like bog water and the

Tasted like it looked. Awful! Sauce was like bog water and the

Delivery took the hour that was quoted and the main food was great unfortunately the chips were a little on the cool side and were quite hard but it didnt spoil what was other wise a great meal

Delivery took the hour that was quoted and the main food was great unfortunately the chips were a little on the cool side and were quite hard but it didnt spoil what was other wise a great meal

Food took over an hour to arrive and when it turned up the food was cold and my partner ordered beef and when he opened is food it clearly wasn't crispy beef

Forgot our freebie (again) but otherwise still excellent food and service will continue to order and may eventually get the free offer sent too :D still the best chinese in town regardless.

Delivery took a long time and food was barely warm once delivered but quality was very good

Went here on new years eve on a date. We had the set menu.We had starter, duck, main courses and 2 side dishes plus coffee and it was £14 each.Everything was hot and tasty and even though it was really busy, we had no problem getting drink refills. The service was a little slow but we were not in a hurry so it was not a problem. We both reckoned that it was very good value.No complaints at all and would visit again without hesitation.

The food was good however the delivery charge was not added automatically by just eat. However we received a phone call shortly after receipt of the order to say we would need to provide a further £3.50 upon delivery. HEART BREAKING! Christmas ruined!

Sauce had spilled out of container leaving everything covered in sauce

Ordered food an hour and a half a go. I'm still currently waiting for the food.

Delivery took a while but could not fault the food it was fab

took ages to arrive driver couldnt find address so took it back i had to call twice to see where the food was by time we got it it was cold wont be ordering from here again

asked for gravy got curry sauce and 2 very upset kids

Food was OK but why is it so overpriced when you order through Just Eat? Charged £4 for salt and pepper chips and they are £2.80 on the takeaway menu? Everything actually was overpriced?

Took over hour and half and still not here not happy