Oree in Hounslow

Updated: As I predicted after my first visit and review this coffee shop is now closed. We are at Chiswick quite spoiled with various coffee shops and the new addition is always welcomed. So.. Oree. A French boulangerie. I came here just after 8am this morning. It was empty and I said "Welcome to Chiswick" French music.. great selection of sandwiches and croissants. I ordered a Turkish Cheddar Bun. I always "judge" a cafe by almond croissant and a coffee. So.. I ordered them too. The bun was warmed up and while I was sitting and waiting for my coffee I enjoyed it very much. There were only 3 steps from a till to my table and when coffee was ready my mouth was full and I had to go and collect it myself. I don't expect it in a caffe usually but again I was alone and the girl could have made an effort to welcome a new customer in a new location. I quickly become loyal to a place if the staff is nice. Anyways.. Almond croissant - a bit dry.. Gail's still the best to my taste. Coffee - sour to my taste. Waft is 200m away and their coffee is the best for me. So.. £12.90 for an Americano, almond croissant and a Turkish Cheddar Bun. I give 4 stars merely for the delicious Turkish Cheddar Bun and as a credit to collect in my next visit which I will make.

The best coffee that I have had in a very long time. I tried chocolate mousse cake and it was well balanced, very tasty, not too sweet. Staff was very polite and professional. I do think they are improving quality on staff members!

Very cool coffee shop I recommend it

Very nice customer service, we got a too good to go and kind enough to ask dietary requirements. You generally get 3 items for 3.49. Still fairly pricy!

Fabulous patisserie in Chiswick. I don't give them more starts because I think the atmosphere needs improvement

I love their pastries, especially chocolate lovers 😍

Lovely coffee shop on Chiswick high road. Been there a few times dine-in and take out. Recommend croissants, matcha roll and chocolate madeleine! Nice cake and tarts. Also love the pumpkin seeds bread.

Me and my family had coffee's, madeleine and Paris breast, excellent service, The person who served us was great! He is the one who deserves 5 stars. The down side of it😞, it's not fair having one personne running busy Sunday by him self. Serving, clearing and cleaning😞 You should do something about it to improve your service.

Have to say this was the worst customer service I have ever had when going for a coffee or anything to be honest. It started with walking in and asking looking at the patisserie and cakes on offer to have with a coffee. Then the person behind the counter uses their two fingers to come to them as if you need to do what they want. Then when you do go and ask for 2 coffee and patisserie to go with it they then make you go all the way to the other end to select what you want. This could have been done if they had cone to us rather than be expected to do what they want. This was just the start then the server decided that they wouldn’t stamp the loyalty card as they seem to have changed the rules and you must have a meal before getting a stamp not as normal when you only have a coffee. The server then decided to argue and at this point it was time to leave and they refused to return the loyalty card. So sorry this used to be a great venue in Chiswick but wouldn’t recommend it visit again.

I am giving zero star ,Today, on 24/03/2024 at 17:25pm, i visited the restaurant oree. I have spent quite lots of money to have a good time with my family. The person working in cashier was very unprofessionally, and i felt threatened by cashier working at oree. Also, Cashier was very violent towards my children.

The desserts are delicious and the coffee is delicious👍🏻👍🏻👍🏻

Taken from my complaint email to Oree: Hello there, I am and have been a regular customer at ‘Oree coffee’ in Chiswick since the first opening of the shop! Thanks a lot for my daily visits, sometimes twice! The new manager David in charge of the shop has took it upon himself to kick me out of the shop as he is the one ‘in charge’ - and, he said, if I want to complain to anybody about it it would be him so there is no point ‘in complaining’. When I argued against his claims that I’d stayed too long ‘ONCE’ after Closing by FIVE MINUTES because I NEEDED THE BATHROOM he threatened me out of the shop with words and aggressive intentions.. I would like something done as I now cannot visit the shop anymore and he’s totally abusing his position of power there. I will be submitting this statement in a review also. Also, incidentally, the incident where I supposedly stayed TOO LONG was ‘only just yesterday’.. Some form of compensation, too, would be quite nice. But please talk to him about this conduct as it is not acceptable from him, nor from the staff yesterday as they all SAID THAT I ‘COULD USE’ THE BATHROOM. James Gould Additional: Online complaints of both this Oree and the Richmond Oree have gotten no responses. Do not go to Oree chain, Period!!

OREE refused our cup! What the heck? We are trying to avoid plastic and got told “we don’t do this..”. Obviously we won’t return and use Starbucks & Costa who gave no issue with it. We are trying to support small businesses but if you are that fussy, au revoir!

The service here has always been frosty but at this point it's become really unfriendly- even by Chiswick chain store standards... A pity as Oree's coffee and patisserie's are especially good. A failure (or I suspect simply lack of interest) of management.

Got a too good to go bag from here - when I arrived at the store there was flies all over their fresh goods. Would recommend other bakeries down Chiswick high road such as Gail’s, Ole & Steen

Was served by a friendly helpful young lady Fatima. Thank you 🙏

Nice coffee and very delicious sandwiches... Highly recommend.

Visited Oree Chiswick on Monday and, like the other reviews, was very disappointed by the customer service and the cleanliness of the place. We were having our coffees when the waitress decided to leave the door wide open while she brought in the tables and chairs from outside. No problem with that, but when she finished that job she left the door hooked open and proceeded to take some bottles of milk to the back of the shop. By then the premises was so cold!!. We asked her to please close the door, but she told us to do it ourselves. I had no idea how to use the mechanism to unhook the door to close it. And besides, she is the one who works at Oree, she is the one who hooked the door open so she is the one who should close the door!! She did it in the end. On leaving the shop at closing time we asked her what she was going to do with all the food and pastries left in the display cabinet. She told us that she will put it in the rubbish. We asked her why doesn't Oree give it to the homeless rather than put the food in the rubbish and she stated that putting the food in the rubbish is management policy!! How ridiculous is that! Oree, there are numerous foodbanks that you can contact to collect the food.

Why do so many cafes in London think that hygiene and cleaning are not important? Here’s another..

Not as good as it’s used to. Coffee was served lukewarm with a strong sour note. The barista seemed not to be knowledgeable about coffee when I spoke to them about it. Lighting quite weird and needs sweeping. Utensils full of stain. Honestly I come back time after time just because the pastries are very good. And because of the fact that this is not a chain shop. Nice small cafe with authentic and delicious pastries otherwise. If only the manager paid more attention to these important details.

Today I was fooled by the look of the cafe through the window. Greeted with cold service from all staff members who looked like they hated their jobs. 90% of the time scrolling on their phones, paying little to no attention to the customers. For drinks, I was given a dirty cup for tea and the server casually handed me another cup making no apology. So many other coffee shops options on this street, if I was you, I’d go anywhere but here.

I have never had the worst service. If there are employees who are not ready to serve customers, they should be kept at home .

V poor. Description of ‘avocado and hummus’ baguette simply false. In effect paid over £6 for a little hummus, vegetables on a baguette and could not see or taste avocado. Sounds trivial but very misleading. I will not return

Service was so bad I just had to walk out.

I’ve been here twice. Attracted by the nice look. On both occasions the staff were curt: no hello, goodbye, thank you or smile. They were slow serving : seemed more engaged with each other than customers. And the coffee on the second visit was undrinkable: extremely weak. I didn’t drink it. Also, the table was filthy and when they came to clean it (I asked them to) they did a token job and left it still dirty. I wouldn’t bother.

Whilst the display of cakes looks really impressive the same cannot be said for customer service. No eye contact, greeting or engagement from either member of staff, & despite being not busy they seemed a bit chaotic. Coffee was undrinkable so we got one from Pret nextdoor. They should take some customer service lessons from Ole and Steen

This is a very nice and cute little cafe. I really like the pastries here. This is my go to place in Chiswick for a coffee.

Pastries are dry and old - looks good but tastes like plastic. When we complained online, nobody followed-up.

Nice quiet atmosphere and friendly staff at Chiswick location. Not as posh as the chelsea decor. But overall Tasty cakes, tarts and madeleines.

Mother enjoyed a fresh Blueberry muffin and latte. I had a hot chocolate. All top notch. I think the owners must regret not leasing next door as Pret have taken it and it is Very busy all day...could have been a Goldmine for Oree in affluent Chiswick!

Just visited the place with my wife, and wanted to say that Jon’s service was exceptional. Jon was managing the front of the house all by himself, and served us with all smiles and grace. He was so fast with making the coffee and getting the pastries. He was super nice and friendly. Managed everything like a true king.

We visit Oree with my husband almost every weekend for a little cinnamon bun or best chocolate Madeline. We always have a pleasant time whilst there, and the pastries never disappoint. This weekend, especially, the team went above and beyond to make us feel special and served our coffees with laughter and smiles. Best customer service received so far from a very young and vibrant team. Love this place!! I hope for many more returns for our weekly sweet treat ❤️.

French coffee shop and new to Chiswick. They have selections of sandwiches and pastries also bread. Good vibes and also you can listen to French music. The Chicken Parmesan sandwich was ok but the Ice coffee was good.

I have visited this place today. Nice sandwich, tasty bakery.. lovely...

Cake wasn't too fresh I had Millfille dry, no cutlery given to eat it, coffee warmish, place empty so it wasn't as if they were that busy 2nd time I have been there but doubt I go again

This is a chain, and all of their stores have similar (very good) pastries, but there are still differences among the stores. This is one of the better Oree locations. It's a big store, and it seems like the staffing level is able to keep up with the demand. It isn't a small thing when there is always clean silverware, a fully stocked napkin dispenser and sugar supplies, etc. On top of that important stuff, their baked goods are excellent.

A little while ago bought croissants from here and enjoyed them. Today bought what appeared to be uncooked canelé, and the pain au chocolate had clearly been made without butter and was dry as could be, even after reheating. Yuck.

Now the coffee is just amazing , lovely and friendly atmosphere. Love the sandwiches selection and brioche!!!

Great place! I had the Custard Flan and the Cannele. It was delicious and the staff were very nice

Nice coffee and good selection of patisserie, but the one I got was stale so put me off purchasing another one.

Please train your staff to be more polite and welcoming. I used to work in catering I know what it’s like ... I walked out because the young girl was chatting with her friend behind me instead of serving me . Unacceptable

Very average pastries for expensive prices. Not recommended

Great service and friendly environment. The food was excellent and priced reasonable.

Visited the store Sunday afternoon. I wasn’t too sure about having something here because everything looks very fancy and I’m a bit fussy. I’m so glad one of the ladies asked me if I needed help because I ended up asking for her recommendation. She recommended the lemon so that’s what I went for. It was exquisite, highly recommend. The perfect balance between sweet and sour. The place was clean and the staff were fantastic. Thank you!

very bad service sadly. Waitresses were rude

Really friendly welcoming and polite service. Good coffee and peaceful enviroment.

Really nice new place on Chiswick HighRd

Great pastries, great coffee, lovely staff

The croissants look nice but they don't taste fresh unfortunately, might be from the day before?

I’ve been a few times to this new French Boulangerie in Chiswick high road. Absolutely love their croissants and now my new favourite is the lemon tart! Highly recommended :)

Great new addition to Chiswick high road,

Shame. The banana white chocolate cake was awful. Sorry to say but it was full of green gunk like substance. No idea what it was meant to be. So disappoiting. Lemon tart was ok - pastry soft and but soggy and filling hard and cloying. It is a shame but oree is but a chain. No better than pret a manager - and gails might even be better So wanted an ottolehgi type quality place! Also staff were unable to explain produce - shame again - but I guess as it is a chain it is probably not unexpected.

Bad service and single espresso worse than service. Just opened.

Lovely Coffee! Great location! Brill addition to the high rd

Fantastic coffee shop!! Great customer service, lovely food and great coffee. Hands down a great addition to the high street Definitely recommend it!!!!