Nando's - Sutton in Sutton

We used to get this nandos delivered on Deliveroo - but it's no longer available for delivery or collection. I'm not sure what changed but we've been missing it ever since!

Food was good. Not as spicy as I remember but very tasty and easy to eat.

It was awesome, good customer service care

Great food and nice atmosphere. Lovely customer service

Nice food and great service but

Great evening highly recommended

On the evening of 18 March, the first bad situation I ever encountered in my life was the blonde staff swearing loudly at both customers and orders. Unbelievable! The name of the employee is written as Amy on her t-shirt.

The name of the manager responsible for the trouble that Kim Eyres mentioned below is Kuldeepsing Hunkar, and the name of the staff responsible for the floor is Sandra H. Our church is monitoring the trouble.

I came with my two friends to celebrate her 68th birthday, there were about 4 people in the restaurant on Monday 11th March 2024, we were sat at the back and a woman and a young adult were sitting on a table beside us, the young adult appeared to be distressed, then our lunch arrived, and then the young adult who was with a professional carer began to have a convulsion, the young girl was placed on the floor and I assisted her being a retired nurse. This was going on and a staff member just came up and saw what was happening , he did not say anything to us and did nothing to ensure this young girls dignity, we were so upset we could not eat our meal and my friends birthday was ruined. The staff did not offer to move us, we could not move ourselves as the young girl was convulsing on the floor. The carers did not require my help any further so we had to climb over this young girl convulsing which was very distressing for my friends as they are not nurses and not use to seeing this. We paid £ 48.00 for our lunch which we couldn't eat. I await a response from Nandos with regard to this. It happened around 13.00hrs.

Always pleasure. Starters to share are a little bit small.

I took my wife out to Nando's for her birthday as we're South African, so she wanted a taste of home. We were half-heartedly greeted at told to wait. I found someone and informed them it was my wife's birthday so we'd like their best table and were prepared to wait. A few minutes later our requested table was cleared and then given to someone else! We were placed right next to the toilets without so much as a sorry. The utensils were dirty, the glasses they gave us were dirty and the food was very mediocre. Not much basting at all - I had to ask for more. I would recommend going elsewhere.

We picked up a takeaway from this Nando's location on 2nd February and my husband got food poisoning. He ordered the Chicken Livers and my toddler and I had the boneless thighs. My husband fasted that day so we knew it was the food from Nando's. 5 days later and my husband is still experiencing terrible food poison symptoms. For a top, well-established food chain, we expect the quality to always be checked and premises to be clean. Unfortunately that meal will be the last meal we will have at Nando's.

Exceptional service paired with exquisite cuisine. I'm in foodie heaven!

One of the nicer nandos. Good portions at this one

Lovely food, friendly staff (try leaving a tip if they were helpful they don't seem to get them often by the look of shocknon our severs face when I gave her a fiver). Recommend.

My friends and I popped in for a catch up over dinner. The food was good although with the odd imperfection due to being under the hot plate a fraction to long.

Cibo discreto, ambiente popolare.

Just had my £32 order delivered elsewhere. Called Nandos Sutton to say delivery has not come and they said it shows it has been delivered and there is nothing they can do about it. Very disappointed

Not good were given a seat by the door with a queue of beying customers behind us overlooking our every mouthful!

Went to Nandos sutton for a cheeky nando had an amazing experience , Rayana was so welcoming ,professional and friendly , a credit to the company

I had a good time here with my family during lunch hour. Every bit of food served was good and I was tempted to order for more and more. However, I have to consider how much I can afford to pay for. Lol! I look forward to being back here sometime soon.

I eat here at list once a month. The food is awesome as it is in every Nando's (the ones I've been to anyway). But what stands out the most to me are the staff members. Very helpful and always happy no matter the circumstances. Definitely recommend 👌🏽

Rude service, burger was ment to be a double stack and was like two chicken nuggets absolute joke.

experienced amazing service the second we walked through the door from an employee called mario. the food was very nice and was served quickly.

45 minutes after order still nothing being served. Even after complaining other customers get their food before us!

Amazing place, very welcoming staff.

Very nice and fresh food. My daughter and I are really enjoyed it. Thank you

Kept waiting for longer than necessary to be seated although it was very quiet. Yvonne struggled with the orders, had to keep repeating what I wanted and she kept getting rather confused, please pay closer attention. Food decent and speed of food delivery once sat down decent.

I had a very nice time, from the service, to the meal very delicious, David was very helpful, good customer’s service. I will visit here again.

We haven't been to Nandos for ages. We moved to Sutton and decided to give it a go. Our host Mario was lovely, attentive and very helpful! Food was quick and delicious. Fat free frozen yougurt was a real treat!

The chicken was good, mashed potatoes were creamy, and broccoli was well prepared! I had to ask for more sauce for my wings as it wasn't in the self-serve bottles. The staff acted as if it was a massive inconvenience. They did eventually bring it, and that was my only negative interaction with them. Overall, good food and a pleasant experience. Will return.

Family favourite, ordering food from the table using Nando's app (whenever, how many times you like) is so easy and convenient, we like it.

service delayed ,food so so . Booking done in time but the food was allright and came quite late. Sides of rice and corn were good .

Thin, short, old Polish-accented manager doesn't really listen to the customer I like Nandos but I don't like the management mentality.

I love a good nandos and have had some great experiences over the years, its a part of the family... kids of all ages love it. This is the first time we had such a terrible le experience. Went on a Monday evening, 26th June 2023, to celebrate my child's birthday as he loves the place. The staff and management didn't really care if anyone showed up in fact they almost looked annoyed that we turned up on a Monday evening, to start with, maybe they just expected a quick shift and were in no mood for customers that day... it sure felt like that. Most of the stuff we ordered was unavailable. No corn on the cob, no cara viva red, no chicken livers, the loaded fries that were being advertised all over were terrible. When we requested for dessert they seemed shocked. I requested a lighter so I could put a little candle on the chocolate cake for my child. The manager looked like I had asked her for the moon and all the planets. The guy on the grill gave me a lighter kindly. It felt like the bath at the end with the lukewarm almost cold dirty soapy water that you now have to drain out. That's all I can compare it to. 3 months later I can still feel that sad vibe and therefore writing this. Haven't been there since. Used to visit at least twice a month :(

Service good, nice vibe, great chicken - love a Nandos.

well what can I say . poor .slow and not good at all

Great food and self service for the drink

I'm really disappointed with the visit to nando's today. The garlic bread was stale, but we asked for it to be changed, which happened. The chicken was ok but really dry. It's the 2nd time now this has happened.

Food is great and all. Beer is pisswarm. There’s been countless of times where I’ve told the waiters to put them in the freezer and they claim that the beers are already in the fridge. Can’t enjoy my food when my beer is warm.

The usual friendly Nando's welcome and food of great quality. Did not dine in, so unable to comment on toilets, etc. Love the emergency service 20% discount. Did notice that the door to open is hard for some people.

Grubby. Tables sticky, toilets not cleaned paper all over the floors and if you're going to have allow that many customers through the door, have enough staff. The food was fine but not piping hot and the condiments were running low and tables were left with old plates of food left lying around. Look I might only be spending £40 but I can take that elsewhere. Try harder and don't put so much pressure on your staff. Not fair on them or customers.

Ralin, Sophie and Ariel, gave myself, children and their friends a beautiful time at Nandos today. Ralin's service was out of this world and next to none. His service should not go unnoticed. Thank you for time and effort. Sophie was so attentive and supportive, don't you ever change. Aries, thank you for making us feel so welcome.

Great food (apart from the garlic bread which was like cardboard!) and quick service.

Very slow table service - food took a long time to arrive and by the time it did it was cold . Was too hungry to complain. The place needs a good clean . Watched staff clean tables by swiping everything to the floor.

Great service, helpful friendly staff.

Comes por 10 libras muy bien pollo ensalada refresco

Amazing service from the staff on a very busy Wednesday evening visit. Had a table for 4 ready for us within a minute and the server was really friendly Food came quick and tasted amazing

Food, as expected with Nando's was OK, a little slow on service especially as it was so quiet.

Chips and chicken was cold, customer service was very good though

Got the same experience as you would expect in Nando's. Having lived in UK for 12 years, I am a fan of Nando's and have hardly been let down. Keep up the good work. The cheerful staff in Sutton made it even special.

Good food & service Love their chicken wrap Spicy rice is a good side dish / must try Garlic bread is very chewy/it’s a side option Always buzzing and Crowded Can be cleaner

Very disappointed eating food after ages in nandos ..sutton Nandos served food with worms on salad ..after eating food we were feeling sick .

It's very nice staff 👍 and nice experience 👍

Very friendly atmosphere and prompt service. The waiters are cheerful and welcoming.

Nice takeaway. Delivery was approx 50 mins but it was still warm

Never had issues with Nandos before usually great. The service is just not that great. It took ages to get our drinks our starter came before and I had to find someone to ask. She was really helpful, unlike others.

I love Nandos but the experience here was really poor. Paid nearly £100. Food took ages, bits missing (offered replacements but never arrived). Chicken overcooked. The staff didn't really care. Shame as I've been here before many times & enjoyed it.

The worst Nando I have ever had, the food was not nice at all.

Visited Nando's Sutton, chose 4 boneless chicken thighs marinated in medium Piri Piri, Piri salted chips & Stem broccoli, with a Sacrés golden lager. Service good & staff friendly. Food well presented & delightfully tasty. Once customers have ordered, requested drinks are served, along with empty glasses for those ordering carbonated drinks on demand, which customers fill at self serve area, which can later be refilled. Ice (for drinks) & extra sauces are self serve too. Toilets are located in basement via a stairwell, however didn't notice any lifts for wheelchair users.

Nice food in the restaurant with the new menu

Cutlery smells very bad, plates are not cleaned properly. Will try to avoid this branch next time

Delicious food and friendly staff

The Tables We re To Close Near More Flooring Area.

I like the food in Nando's but must say that their chicken caesar salad in wrong lyrics named, as it doesn't have caesar dressing, and the croutons are pitta bread.

It is one of the best places for those who love extremely spicy food.

I've gone to many other branches but the Sutton Nandos provides the best service. Extra shout-out to Mario. Mario goes the extra length to make sure everyone is having a good time.

Love coming here! Extremely impressed with the staff service and hospitality. Shout out to Mario, who remembered my order just as I came in! Love the food and great staff! Thanks Mario!

Absolutely loved Mario ! He is the best and my favourite Mario! Beating ever Mario ever , including the one from super Mario bros ! The care for us , the service , amazing ! He needs a promotion

Shout out to Mario for the incredible hospitality! As always Nando’s brings great vibes and the food never fails. Appreciate the staff but have to give Mario his props for making us feel welcome and special!

always a plesure going here as a special treat.

Great stuff, nice atmosphere. Friendly staff. Fast service

We came pretty late and the staff were polite and welcoming. Considering most tables were leaving, the wait for a table was actually quite short. Ordered my favourite, the fino pitta which didn’t take long at all to receive and came out nice and hot. Tasted delicious as always and would definitely recommend this Nando’s 👍

Awful service and cold food I had better service I am very disappointed our food had all ready been prepared but no one serviced our food we had to ask someone to serve our food and then they also made a mistake on our order

So the food stuff; 100% on the yummy side. Yeah, it's Nandos what can I say? Infinite drink refills always a nice touch. Not so great on the table service, things took a while to make. But me and my very cute friend finally got our orders.

The food was tasty and well presented. The staff are doing the best they can, however service was slow at various points. In addition, the wait for a table was extensive.

The food is excellent especially the chicken.

Amazing restaurant, food was delicious and arrived quickly, excellent customer service!! Would highly recommend

Won’t be going here again, I recommend everyone goes elsewhere too.

The boneless platter with 2 large sides is more than enough for 2! Tasty too

The chicken was great, the long stemed broccoli was not, it was like green rubber. The staff were lovely. We'll go again but no broccoli next time.

Nando's is a fantastic restaurant that serves delicious and flavorful chicken dishes. The atmosphere is lively and welcoming, and the staff is always friendly and accommodating. The standout dish, of course, is the flame-grilled chicken, which is perfectly seasoned with Nando's signature Peri-Peri sauce. Whether you like your chicken mild or spicy, there is a sauce for everyone. I also highly recommend trying one of their sides, like the creamy mash or the fiery rice, to complement your meal. Overall, I would highly recommend Nando's to anyone looking for a tasty and satisfying meal.

Very friendly staff, Great food and Nice environment Mario our server was extra friendly and overall made it a great experience

Quick and efficient take away service. Love the fact that they let you choose lots of different sauces.

Just had a brilliant experience at this nandos. Staff welcoming, friendly, upbeat and very helpful. The guy who served me was very lovely. Really made my experience better AND Food - no complaints. All exactly how I love it

One of the better Nandos branches, nice staff and food not dry like some other branches

ordered a takeaway from Nandos as I fancied something different but was disappointed as the food arrived late and there were no sauces given. part of the nandos experience is the great selection of sauces they have but they failed to provide us any

Ordered a quarter chicken but it wasn’t a quarter, the total chicken meat I got was less than 100 grams excluding the bones. It’s luck of the draw to be honest you either get a nice juicy chicken breast or a flimsy leg. I got the flimsy leg. I would be happy to remove this review if I was offered more chicken upon my next arrival. Chicken was good just not enough.

Always good food at Nandos, nice interior, meals took a while to arrive even though it wasn't incredibly busy.

Dined on a Monday night so it was pretty quiet. Food was great. First time back to a Nando's since COVID for me. Service was just okay. They ran out of forks and it took a few reminders to get them refilled but apart from that, a positive experience.

Good food and great customer service

The aroma of grilled chicken is just irresistibly delicious. The restaurant has enough staff, so you don't wait too long to start devouring your chicken and other favorite food in the menu. Clean and great place to hang out.

Fantastic food choices. Great for soda lovers , they have bottomless drinks. Somehow they kept the barriers/screen on most tables they used during Covid, which is good, it gives you added privacy to stop people looking on you while you do your finger licking, and sauce dipping. Too bad they have now stopped serving chicken livers, which I really like. Dunno what's wrong with that!

Good customer service from staff both times ive been, food served hot and quick

Great nandos and the staff were really friendly, my food took quite a while to come, but it was delicious so no complaints on that side

Peri-peri chicken...most delicious

Nando’s in Sutton is horrible at deliveries! Not only did I not receive sauce with my order, the chicken was bland and the rice boxes weren’t even filled. I will not order again!!

Dined in on 23 Nov 2022 - the manager was brilliant !

Staff were friendly and welcoming. Food was good. Peri gravy was back when I went. I hope Nando’s never stop doing the gravy, it’s amazing

Good Food and Friendly Service. They need to change the dripping roof to avoid water dripping on the tables during the heavy rain.