Nando's Glasgow - XSITE in Renfrewshire

I’ve had 4 bad experiences at this nandos, all regarding the staff. Twice i’ve been in and had staff walk past me at the door and refuse to take me to a table and have had to wait for 30 minutes to eventually get seated. The staff are always faffing about or talking to each other when your food is sat ready, it is usually kept there for around 15 minutes until staff decide to do their job. The nandos always seems to be very quiet too, but somehow i have always been made to wait 15 minutes or longer just to be seated at a table. The staff don’t particularly seem to care and have very bad customer service, making every experience a bad one.

Disappointing experience. Nando’s branches are usually good but this one lacked basic customer service. Staff could benefit from training in managing a restaurant as it was pretty empty yet took 45 minutes for us to be seated. Manager seemed flustered and may require support. Thank you. Also Fanta wings taste nothing of Fanta.

It was quiet today. Rebecca was amazing for her customer service and professionalism. Honestly thanks rebecca. Meal was also amazing it was quiet and brilliant

Good nandos all round, just think the price vs the quantity or portion size of chicken js not great, food, service, environment, staff all brilliant here.

Been here a few times, as less busy than Springfield Quay. Usual Nando offering, usual standard. But had to wait over 30mins for a table, which I didn't mind...but found the greeter's attitude lacked empathy. He needs to go back to his customer service training!

This is a dirty grubby restaurant, all the tables and sticky and filthy even after a wipe down, I guess management don't believe in resealling tables once a year, all the free standing tables are wobbling all over the place with dirty napkins rammed under them to try stop them shaking, there's food all over the floor that doesn't get cleaned up, the menus are disgusting with splatters of food and sauce all over them, really disgusting place needs a massive clean or the staff need better training, watched our food sitting on the hotplate for 5 minutes before a member of staff picked it up, terrible restaurant in the Nandos chain.

Fully staffed both times we came to have something to eat, loads of tables available and we were told 45 minutes wait for a table (we have a baby in the pram too), first time we were suspicious but just went somewhere else. This time I asked very politely, sorry you have loads of tables available, response was ohh yeah sorry we are short staffed? Don't want to put too much pressure on the kitchen staff, I said kitchen looks fully staffed to me and you don't look busy? She didn't know what to say, obviously this is coming from management? Some people just want it easy eh? Wait till the owner finds out 😏😂 they had about 6 tables free inside and around 7 working in the kitchen Damnn no other nandos do that... Sorry also reading through your reviews, 4 weeks ago there's a review with one star that mentions exactly the same thing as I have, you have responded that this isn't okay and you have sorted it out? Now 4 weeks later this is exactly the same? So no you haven't sorted anything out!!!! When you respond, please respond with some integrity....

Ordered dinner online and the driver went by me delivered elsewhere and we didn't get our food and told we can't get a refund either. We're sitting in hospital with a very sick baby and no dinner. We called the manager and he fixed it for us. Top service

Worst Nando’s. The staff at the door today 6/7/24 in the evening just send us back because seemingly people did like “us” and we were suppose to book so that’s why it would take 1 hour. Eventhough it wasn’t even full?!!?! So many empty space outside and inside. So rude, incompetent and unfriendly. Is that what Nando’s teaches? Where in Nando’s are you suppose to book forward if we decided spontaneously after golf? Never coming here again and shoutout to that staff member, go search for another occupation, bad fit.

It was so bad , we wait for 1 hour for our food and 30 min to sit in

This is a very busy Nando’s outlet! Sometimes the waiting time to even have a seat in the weekends is around 40-45 minutes. The food is great, and it has Halal options for chicken!

Took too long but food was amazing

We were told by a very unhelpful staff member that it would be 40 minutes to seat us in a restaurant that had more than 20 tables empty. I asked a follow up question and she didn’t seem too sure what to do so toddled off to get a manager. The manager came and entered the conversation like a nuclear weapon and had to be put back in her box several times, plenty of back chat and all round a shockingly poor level of service. Sammi was the name of the manager. Hopefully someone more senior sees this and decides to sharpen their pencil.

Got a delivery and received wrong food. Was missing a half chicken and rice and had a burger in its place. Phoned the restaurant and the willingness to right their wrong was atrocious. So was stuck with food I didn’t want. Put it in the bin and phoned a Chinese. NEVER AGAIN!!!

Full marks for food as always but the restaurant was poorly managed . Tables given to us was dirty and sticky. Washroom were stinking. Otherwise a good place to dine in

Good food after a long trip but quite expensive for a limited menu with not much drink options. Service was very helpful with our wheelchair though.

There is always a wait, but good food and spacious seating... after spending time in arcade, hot and yummy meal from nandos do a job. always leave happy and fulfilled.

This is the best meal I've had in a long time. I don't know what else to say except for wow! There is nothing bad to say about this place.

One of the best dinning experience

When your neighbourhood Nando’s misses items in the order every visit you know they are badly understaffed.

Disappointed very rude services from the gate Bad services bad food

Can’t be wanting peoples custom, the restaurant was at best about 50% full/empty, despite this there was a queue of people outside waiting to be seated and quoted us a 15 minute wait. No thanks we’ll give someone else our money.

Staff aren’t the most helpful or nicest people. I was sprayed by what they clean the tables with by one of the staff. The staff member didn’t even acknowledge they’d done it?! I was like um okay cool. If it was an accident at least pay attention that you sprayed someone? Weird honestly. I just let it slide I’m not confrontational. The food is great at Nando’s just the staff always let it down.

Filthy !!!! If it wasn’t for the fact my Daughter chose to go there for her birthday meal I would have walked out. The service was poor, had to ask for table to cleaned as it still had food stuck to it and the wall beside where we sat was thick with grime. The toilets were also unclean

We went Xsite nandos after a trip to the cinema. Upon arrival, the staff were very so an inattentive. When it came to ordering our meals, we decided to use the QR code and order from the table, waited around 25 minutes, a staff member bought our food over but missed the drinks. After mentioning it to the staff member it took them another 10 minutes to bring over just glasses...? I would recommend you try another nandos or other establishments within the site.

We had got there at 9:00pm and the place would close at 10 and when we got there, they didn't let us in and said they were "closed" and were short staffed. Completely disappointed. We went to nandos in quay at 9:30pm and they also closed at 10 but they at least let us in. Not recommended. Go to quay instead.

This Nando’s is one of the 2 halal ones in Glasgow and is a lot better than the one down at the Quay. Never had a problem regarding anything any time I’ve went, food is always made exceptionally fast and is always hot. Staff are also really friendly. Tried the new maple and orange flavour to see what it’s like. Wasn’t really anything that special. Couldn’t taste the flavour that much. Food is also really on the pricy side but that’s everywhere for you. Other than that, can’t fault anything about it. Absolutely love this Nandos.

Jak's customer service was excellent - the best I've seen in a long time. Will definitely come back.

Great dinner as always. It's a great location and it's superb for seating and spaces.

You always think Nando's might be a good idea. It rarely is. It's a lot of cash for what it is.

It was like a canteen. Disappointed as I used to eat at the original branches in South Africa. My wife's, daughter and my meals were cold when arrived. Instead of replacing the meal they replaced the chicken burgers but then the chips were cold. Chicken was dry, postmix coke was too syrupy and no gas. Everything just looked sticky and untidy. Won't be back obviously.

If I’m being honest the service in here is laughable. Food brought out at different times, mains coming before starters, getting our food but not given drinks glasses yet, not clearing starter plates before mains arrive, cold service from staff - just some of the things I’ve experienced here. It’s not just one staff member it’s ALL. Clearly this means they aren’t getting trained properly. Every few months or so I come in to see if it’s changed, it never does.

Good food and service was fab, Great team they have in here

Mid week meal. Nice choice of chicken pitta, with spicy fries and a cold beer. Great

Tbh, hadn’t been in a long time, so was in shopping at Braehead thought I’d go in try Nando’s again, to see if I’m missing anything new. Although it was good, I didn’t really feel it was anything to give me the absolute Wow factor. I love going to Pepe’s once or twice a week for my chicken fix after the gym, and it’s half the price whilst also getting a bigger chicken portion from the 5 chicken strips there. Nando’s can have 4 stars 👍🏼

Really enjoyed the food found it exceptional but unfortunately there was 4 of us for dinner 2 of got our meals, then another, mines was last and 2 of the people I was with had already finished their meal.

Great food and servicecoukdnt fault it

First time at Nandos, was disappointed. Prefer Pepe's.

Waited at the door to be seated for an eternity and was only acknowledged when I walked in and asked if we were going to be seen to. The food came and was average at best but the biggest noticeable thing about this restaurant was how dirty it was. The seats, the tables, the cutlery, the glasses. The restaurant had a lot of employees at the time we were in and not a lot of tables. We had to clean our own table and dust the seats. If visiting Xcite - choose any other restaurant!!

Big Birthday group in and had an issue with app order, management were excellent and assisted and ensured we got everything sorted, provided the group with free drinks for the minor inconvenience.

Whole place is empty yet there is a 20+ minute wait. Using covid as an excuse now!

Take about 4 year to make the food and another 4 year to deliver it. As you can see in the photo below this is what I’ve been staring at for the past 8 year

Chicken felt too soft and didn't seem right as it used to be. Food shortage was annoying portion was way smaller than previously bought had to buy else where

I went 3 times in 2 weeks and served me had a table and later on says no chicken left service of Nando’s is rabish

Phoned before and they said they dont take bookings and its just walk in, when i turned up there and they said we have to wait 1 to 1:30 hrs to get in and eventually 2 girls turned up and they said they’ve got booking and went in, didnt understand this logic lol. Very disappointed.

came to the door and there was a couple of middle eastern people shouting at the entrance - they werent happy that they cant come in. I think they speak with manager while other member of staff approached us and told us that they are closed for sit in and unfortunately we wont be able to go in. We werent happy about it but left the place and went to Five guys. When we finished our meal - we have seen those 2 guys (who were shouting at the manager) that they are in!!! So upset - why they let them in and not us? its not fair! Quick tip for other people: if they closed for sit in - just start shouting - they will let you in!!! Disappointed!

Nice good. Reasonable experience overall.

Love going there. Food served quicker than other Nandos

So happy to be back in Nandos...Staff and service was great, great food as always.. I will definitely be back.

Grate food, grate service,attentive staff keep up the good work.

Absolutely terrible, staff were very rude and did not let us in because you have to be 14 or over, even though my friend was 17!!! I was very angry and decided to write this review! 😡🤬

Shockingly bad food at expensive prices.

Blonde boy louie was outstanding, great service

Great food and service. Always a good meal at nandos.

Amazing food and amazing customer service, whenever we come here the food is served very quickly

Lovely staff and top quality food every single time, plus the bonus unlimited drinks is amazing.

Told me after I ate and paid bill that it was halal. Totally unacceptable!!!!!

40 minute wait for food! Ended up with half a bag of chips on my plate when my food arrived which put me off as not a big chip fan so if you like chips take a trip here. My boyfriend really enjoyed his butterfly chicken burger.

Wonderful team members always make my kids feel special and allow me time to enjoy gorgeous new Iced TV. Smiling and attentive even during busy periods. That does not come easy x

Food was nice and fast service.

اكل لذيذ وخدمة رائعة وسعر مناسب ويصلح للنباتيين

Always nice food, especially for grilled chicken and sides at Nandos

Ok, wasn’t busy so no excuse for dirty table and limited choice. Ordered items from the menu, payment taken later after chasing up I was told the menu item was out of stock! Slow service

Love nando's, but the dirt on the hightchair and tables.was actually SHOCKING! I would give 1 for cleanliness but 5 for the food

Chicken done right 👍👍. Good service at this nandos

If you love steam cooked chicken thrown on to the grill with sauce then go for it... Defo not what I call peri peri!

Quality can be inconsistent but generally good

Friendly staff and the usual quality of nandos food, but the worst coffee I've ever had!

Great food great prices great service

Wasted so much time waiting for tasteless food.

The chicken was ok but the bun was old enough to be from when the store opened

Excellent service and food was great

Staff were not the best. Food was as to be expected. Theres better branches and also Black Rooster in Paisley is better for service and food quality

Very tasty as usual although they almost ran out of chicken! Had to wait 30mins until they sourced some more. Worth the wait though

Excellent service and food comes out in a timely manner but more importantly, it comes out alongside the tables food.

I mean who doesn't love a nandos 😊

Hate the place full people who don't know about choices and other restaurants, chicken with everything spicy food as usual also young clientele who have no imagination about food.

Great food, great atmosphere, good service

Nice welcome Good quality food Reasonable price

Nice and clean. Service was fast considering it was valantunes day and very friendly staff ( especially Amy with the blonde hair) would recommend 😊

Food is very nice but service is not as good as you except from Nando's brand

Nice (Halal حلال) food and quick service.

Chicken, spice, all things nice.

Love nandos as always but sometimes get poor service in this one, always left waiting for my food when everyone else at the table is served

Mediocre food, overpriced and would rather go somewhere else for better quality chicken.

It took forever for our order to arrive the chicken was overcooked and dry/inedible. We complained and were told there was no more of the dish ordered. We made due with a second choice and although this attempt was better it was average at best, and overall the experience was negative and time consuming.

Visited a few times during our time in Glasgow while our son was in hospital and it's never disappointed! Staff are always lovely too.

What can I say. Nandos is nandos. One of a kind and always 5 out of 5 when it comes to service.

Restuarant only maximum two thirds full however staff looked to be having a great time.... at the expense of customers waiting either to get seated or served. Attention to dirty tables not the greatest and had to wait 6 mins to be given a warm glass as they were out of glasses. 3 items were also out on the soft drink dispenser as well as the gas needing changed. All this with it being the run up to a busy period of the year shows poor planning and staffing.

The food is amazing but the staff not. Slow unhelpful.

Nandos it sells itself now methinks

The good thing is it's halal now. Nice food but staff is a bit slow.

Superb meal today! Portions were brilliant and even my 15 month daughter loved hers. Staff are brilliant also.

The best food in whole Scotland. Very good and fast service. Will come back 😉

Yummmmy!!!!! It would be BRILLIANT if they offered low Slimming World syn options for vegetarians/vegans as the only low syn veggie options are a small rice and a corn on the cob without butter... PLEASE @nandos can you see what you can do?!?!

my experience was really good , brilliant customer service from Ryan when ordering and throughout . Food was delicious and will defiantly be coming back to this branch 😀Food came really quick and nice and hot and fresh 🍗

Nando’s has proven that it is a great place to go as every time I go i have a great time and get great food at a great price

Sat waiting for food over an hour. No starters. No mains. Restaurant more than half empty. Absolutely ridiculous.

Not so great. Took 31 minutes to serve us with a very basic meal (see photos). A bit expensive for the quality. The staff were clearly rushed and under pressure as it was busy, but there was very little atmosphere beyond the enjoyable music and decor. Would I go again? Not if I was paying.

Very disappointed today with the Eacape Nando’s. My daughter & her friends had booked a table for lunch, but were asked to leave because they were only 12 !!!!! I’ve never herard such rubbish in my life . Four disappointed girls even though it was booked had to leave & get lunch somewhere else.