Nando's Chickenland Ltd in Luton

I had a highly disappointing experience at Nando's Luton Town Centre on June 11, 2024. During my lunch break, I ordered a Mediterranean salad, 1/2 avocado, and chicken thigh to go. Upon returning to work, I discovered mushrooms in my salad, to which I am allergic. This ingredient was not listed on the menu, which is a serious oversight. I immediately called the restaurant and spoke with the manager, who advised me to come back to the restaurant for a refund. As I had already taken my lunch break, this was not possible. He assured me that the mushrooms were from the olives (something not mentioned on the menu) and that I would receive a refund. Despite my efforts, including visiting the restaurant twice and leaving my contact information, I received no callback or refund. When I visited the restaurant again to resolve the issue, I was met with extreme rudeness from the manager, Jay. He accused me of lying about the mushrooms and was dismissive of my concerns. His unprofessional behavior was unacceptable, especially considering the potential health risk involved. If I had consumed the food, I could have been seriously ill, possibly requiring hospitalization. The lack of concern and poor customer service at this branch is appalling. I strongly advise others to be cautious when ordering from this location, especially if you have any dietary restrictions or allergies.

Great welcome, great service. On arrival we were welcomed into the restaurant by Vasil. He made us feel at home straight away, a warm friendly approach,.cracking a joke to get a smile. Just what we needed after a 3 hour drive. Food was perfect and came out quickly ordering through the app. Faultless experience. When Vasil finished work he came over to say goodbye, a real personal touch that we done see often unfortunately. Good work Vasil and the team.

Un lugar fantástico, para comer, y poder llevarte comida, pedí comida, para llevar como cena, mientras me tomaba una cerveza sentado. Me pareció un lugar maravilloso, con una decoración en sus techos, muy original. Mu simpático sus camareros, y personal.

Very disappointed with this nandos today, what I witnessed was very distasteful. A man came in asking for a refund or for them to replace his food as it did not come he spent almost 16 quid on it which as you all know is not cheap. Instead of nandos giving him a refund or replacing his food they said they cannot do anything about it. He then started to record them and a memo of staff grabbed the phone out of his hand. Will not be returning to this horrible nandos in luton galaxy. Stealing people’s money and not returning it 🤢🤮.

retirment party good burgers and chips lots of nice garlic bread and nice dishes and free refills tyduus

Had a family meal delivered from Nandos via Deliveroo and its the worst Nandos I've ever had. It didn't even taste like Nandos as I know it. Had no spice even though I ordered medium. Chicken tasted as though their grill needed cleaning. Chicken was pale and unsavoury. I ordered perinase sauce which didn't arrive. Never again, best part of £50 wasted. Even the kids disliked it and they usually like fast food.

After lockdown I fancied a cheeky Nando’s, Food was brilliant, clean table and plates. HOWEVER there was a particular staff member ( shoulder length blond hair, foreign accent) I assume she was a manager or supervisor, who was absolutely RUDE to another table, the lad on the other table simply said this wasn’t his order and she screamed from the counter ‘STOP SCREAMING LIKE A KID’ then F’ing and blinding under her breath, she then started giggling and making remarks to another college of hers about him, I was really shocked at the service here as I’ve been here a few times and it’s been good, but this women was shocking! I had a bite of chicken and left! And I will not be returning!

This isn’t the first time that Nando’s hasn’t given me my items that I paid for. Whether I order online or pick up and collect in person. They never give me all the items I order after knowing good and well that I have spent...

They have adapted to covid but very poorly managing it. 1. There are no social distancing marks when you are waiting outside. 2. No chairs outside for the elders when they are waiting. 3. As you enter they have a big sanitizer station but that...

Terrible customer service - we came in(2), got told to put in the discount code on the app while we were ordering our meal, turned out it didn’t work and we paid £30. Since the code DIDNT even work we asked for help or a...

I didn’t even make it into the restaurant. The app left me waiting for 30min (according to the app wait time) then the manager sent me a notification by mistake to come into the restaurant, they then said I would get a table but another...

My son and I were looking for somewhere nice to pick a take away. After reading the reviews about Nando's, it left us no choice but to pay there a visit. Placing our order via the app outside the place as Covid 19 restrictions were...

We went to nandos today, waited 1 hour to start the virtual queue, we had young children with us but i was ready to wait for queue which was starting at 4.30pm, i booked online, i was no 7 but when i asked the lady,...

Ordered online, food was disgusting and cold, missing Coleslaw.Overall I wish I did not waste my money,time and effort

We love Nando’s but this was absolutely awful. We ordered a takeaway to collect at 6pm. The food was ready on time and we drove the 10 minutes home. The chips were cold and soggy. My wrap was cold, soggy and had a hole in...

Fue una buena opción en nuestra visita a UK, me esperaba un pollo de mejor sabor. Todo lo demás bastante...

I love this place so much that rather than getting a direct flight, I get two flights via luton with a couple hours purely to visit this restaurant! Amazing wraps, wonderful that you can add all sorts of things to it and fast, friendly service....

Staff not great ,more interested in posing and twiddling with hair than serving,quite false and make you feel a bit uncomfortable. Not the nicest clientele or area but ok for a quick meal. I like Nandos just not this one much. Food is nice but...

Your typical Nando’s. Great food, chicken done how I like it. Came at a good time even though the restaurant was busy.

After a trip to the local railway show, we decided to round up the day with a trip to Nando's. As always we were welcomed and seated within minutes which was good as we were both terribly hungry. Orders placed and the meal was with...

Odwiedziliśmy podczas pobytu w Luton jedzenia bardzo dobre, czysto, szybko podane, polecam. Przy następnej okazji odwiedzimy

The best deserts ever I eat some chickens food, but I wasn’t so impressive, but the deserts, Omg, I eat a cheesecake and a carrot cake with sour cream. I want the recipe

very busy nandos but served very quickly just your typical nandos but the service was better than some others

Ich wollte da am Abend noch etwas essen da war einiges an Personal , zwei standen an der Kasse und...

Went in for a quick meal before the Cinema. The decor is quite nice although the toilets weren't good. Food was ok.

Everyone loves a cheeky Nandos and everyone loves quick service when it comes to food, which is why it’s such an easy choice coming here. Never had to wait long for food, such quick service!

I spent 15 minutes on hold on the phone to order gluten free nandos to collect. They answered the phone after 7 minutes on hold but then passed me to someone at the till who put the phone on the side and forgot about it....

Probably the poorest Nando’s I’ve been in. The staff were nice enough, but the place wasn’t the cleanest (certainly on the small outside space) and the 4 chicken thighs I had were the size of a sparrow and over cooked/shrunk to a crisp. Only for...

Enjoyed the new menu in Nando’s, having not visited for a couple of years. Enjoyed a chicken & halloumi pitta meal with house salad & chips. Restaurant wasn’t overly busy, but everywhere was kept immaculate & service was very quick, so no complaints from me.

We came during the busy period of Ramadhan and it was extremely busy however the service was on point. From getting a table and ordering the food it was excellent service. I wanted to especially name a member of staff Andrea who was very polite...

Very expensive for the things they put in your plate... really? I don’t have words! The only good things are the souses, you can use them until you want, the problem is find something where to put them!

Cant beat a nando's, gr8 food gr8 service and i was very happy with my visit here as always. Best nando's around.

Love this little gem of a place been there on many occasions and the food is always cooked the same . ( very well) . Sometimes you have to wait a short time as it normaly very bizzy. Max 10 mins or so . But...

Having researched eateries in the area, Nando’s looked a favourite . We found it short walk from our hotel. We arrived early evening and the place was half full. We were greeted and shown to a table, and left to view the menu. It took...

Visited this branch with my big family and we were accommodated really well. Ushered to our seat, placing our order and getting our food all went smoothly. As always fantastic customer service and delicious food. We surely be visiting again, very soon

I had a nice meal, although I had gastritis for a long time after eating this! Took so much time off work! Not going to recommend this to anyone

After a 2hr Babminton Special game with the lads, we headed for Nandos Luton. We were told there'd be a 10min wait but after 6mins the four of us hungry lions were innnnnn.  The placing was just great. Food ordered and came on time. Customer...

I love Nando’s food, l would like to comment when you buy take away today 24/12/2018 l have ordered a Nando’s take away and l would love to share my experience and advice. I ordered a take away worth £46, 00 and the chicken were...

We went at Nando's almost before closing, because it was very close to our hotel, but we were seated and taken care of immediately. It's a great place, the food is delicious. We ordered for 7 persons, and the fries were so many that it...

After a 2hr Babminton Special game we headed for Nandos Luton. We were told there'd be a 10min wait but after 6mins the four of us hungry lions were innnnnn. The placing of the order and arrival of the food was simply quick and amazing....

A very nice n cosy little Nandos in the Galaxy in Luton. Went there on a Thursday evening for dinner and the food was quite good. Despite large numbers of people the atmosphere was good and inviting. The toilet facilities were clean as were the...

It’s a nice food and good atmosphere and the food don’t cost too much so I recommend to try it out..

Πολύ καλή επιλογή για φαγητό ( αν είστε λάτρης του κοτόπουλου ειδικα) Πολύ μεγάλοι χώροι ,καθαρό προσωπικό ευγενικό και το...

Quick hot delicious food. Great menu choice. Restaurant was clean and staff were friendly. Ask to be seated upstairs if you want a quieter table. Unfortunately the till isn't always open, therefore you have to go downstairs to order.

What lip-smacking flavoursome chicken and side dishes! The staff are friendly and serviable. Thank you so much. Might Nando’s come to Paris one day?

Been here lots of times. When we ordered on this occasion the server was distracted by chatting to a friend across the counter and made an error with our order.The food is as expected for Nando’s. It’s prepared quickly and the staff who brought the...

Seated upstairs away from the noisy hustle and bustle of downstairs. Cosy dining area with lovely authentic paintings with cold drinks and ice machine, sauces, cutlery, hand basin etc. all on the same level. Attentive and friendly staff with fabulous new dishes including Nando's Fresco...

The food is tasty, but that is the case in all Nando’s. You know what you are getting and if in the mood, it’s great. This one was a bit noisy and canteenish though which slightly spoilt the treat. Staff friendly once warmed up and...

Queing for long time, but was amazed at the level of service i received once served apolozied and made me order fastvabd efficiently. Great staff great food great atmosphere will defo be back

I really enjoy Nando's because I find it a really great chain to take friends to and all of us can get sometime we enjoy (between vegans, veggies, and omnis). This store in particular had very quick service, and friendly staff.

When i visited this place first time food was very smelly but we thought may be it is out mouth taste. Visited again last week and even worst this time with half cooked food and water was there in the plate. Drinks needed to be...

A solid 3 out of 5 this place. It's in a central location. It's a nandos. The service varies and the food is generally good but not outstanding. Perfect for a first date or if you're feeling particularly cheeky!

Went to celebrate my nieces 13th birthday, ordered 2 jambo platers 10 sides, 10 bottomless drinks. The lady at the till was more interested in missing about with the guy who was on the till next to her. When the good came out it was...

Visited here with family a few times. Obviously everybody loves a Nando’s and they don’t disappoint. The new Fino Pitta is amazing with sweet potato wedges. Really good atmosphere on weekends.

Come sempre nando's non si smentisce mai. Il pollo è davvero buonissimo in qualsiasi forma (dal pollo arrosto a quello...

This Nando’s has to be the worst one ever. My friends food had hair mixed deep in with her rice and under all her chicken. They took the plate without saying much, she was upset as she saw it so said please take it. Then...

Since the refurb, it has got so much better in there. Im not sure if they have changed staff too? The food comes out very quickly now and the sauces are all available. Staff are friendly and helpful. Food has always been great there, absolutely...

Popped in for something yo eat before watching a film. The place was packed and the lady on the door was taking details and inviting us to wait. We had a short wait of about 10 minutes then placed our order as we had looked...

Gradevole ma poche alternative,fa parte di una catena internazionale e lo standar è decoroso. Purtroppo chiude alle 22.00

Quality seems to be dropping. My corn on the cob was cooked to a crisp and we also had unripe avocados in the salad. They need a good manager to sort this place out. Basic food at a poor standard. Come on Nandos.

Nando's is Nando's and there is nothing much more I can say which people don't already know. Having said that what compelled me to write a review is that the customer service at this Nando's is outstanding. Occasionally when we have had a complaint the...

It's quite alright, need more of a variety of food. I have found some hair in my food then complained and rude responses. Also very over priced

Turned up, fairly busy, told 20 minute wait, fair few free tables around, we ended up squishing onto one table for 4 people when there was 6 of us, staff seemed very confused/lost, not much organisation was seated on a table and had to ask...

We were very pleasurably surprised. nando's is different from any take-away or fast-food place. The food there is very original, healthy and easy to combine with a wide choice of side dishes. The price is extremely competitive. So go ahead!

Brilliant food, asked for hot chicken got medium tho, but got rectified quickly, all in all good food , good selection of sauces. Price reasonable. Keep it up!!!☺️👍

This Nando's is all about getting you in and out as quickly as possible. No table service at all. Long queues to place orders. Food was fine.

I ordered the bean burger and twice it came cold and uncooked! Although the manager was nice - you can't blame being busy for a chef that sends out the same food twice with the same problem

I always enjoy Nando's no matter where. Best grilled chicken. I recommend the sunset burger which is amazing. Only thing I was disappointed about was the table and chair were dirty and that's due to them being busy and just allocating people to tables without...

Went with the family for a late-afternoon meal. Was VERY disappointed with the person who served us at the till - she looked bored, fed up and surly, making very little eye contact and mumbling rather than actually talking. Zero focus on the customer experience....

Now that this restaurant has been refurbished, you have the option of sitting on the 1st floor balcony. This makes for a slightly more relaxed and subdued environment. Food is good as per all Nandos, but specifics this restaurant can improve on is waiting times...

Expensive for poor quality food. My food & my sons food was cold & sent it back. Chicken over cooked & very dry & hard in places. Except for one member of staff who was lovely & accommodating the rest of the staff looked glum...

It's a good nandos. Chicken in a variety of ways. My teenage son and friends love it. It's always a safe option. Close to the cinema

Good food and helpful service. My favourite meal is the churasco burger which they no longer do however I asked them if they could make it if I paid for l everything separately like the fino coleslaw and the chicken thighs and they were only...

It's not everyday I choose to go Nando's :( today I was craving for the sunset burger and they ran out of their chicken thigh steaks so I couldn't order the burger or the thigh steaks! How can they overlook how much chicken they will...

No chicken thighs? In a Nando's? Shocking? Told busy so took our number so we could get drinks next door. Didn't get a call back. Finally got a table, waited ages. Give a miss.

You can't book a table here but there's always people coming in and out so you don't have to wait long usually. Staff are helpful and food orders come really quickly so if you're in a hurry it's worth a try. Food well cooked and...

Vi havde fået anbefalet denne restaurant af et par lokale så derfor valgte vi denne. Vi ankom uden bord reservation,...

Since the refurbishment, Nandos is chaotic, and visits there are just plain stressful. Even when the restaurant is half full, we are asked to wait outside in the cold like cattle. Wait time is always 10-15 minutes. Door staff seem unable to seat people with...

These two were very rude and slow to seat customers. Mariana was also persistently patronising...she has no idea as to how to speak to customers whatsoever. Customers were queuing up and these two door staff were nowhere to be seen. There were lots of empty...

Is a nice place to meet with friends and family but not always because it is a bit expensive for a regular meal. The food is really good and you have traditional dishes of portugal and they are super. The staff is very friendly and...

I ate at this location and found the meals to be affordable. The menu had great options and the items were scrumptious!!

You can't go wrong with Nando's! We had to wait about 15 minutes for a table, and it was very busy. We didn't mind waiting, the food came to us very quickly, it was tasty and fresh.

The food was good, chicken was exceptional. Took a while to get a table. The service was mediocre. But nonetheless we will be back.

El personal es amable y servicial. Las grandes mesas disponibles para grupos grandes para sentarse. Estaba sentado de manera relativamente rápida, aunque a veces puede haber un concurrido esperar a sentarse. Los inodoros son limpias y de un tamaño decente.

Nando es uno de mis mejores y opción segura si estoy en el REINO UNIDO. Tienen diferentes versiones de pollo y con su salsa sabrosa es realmente un festival de comida. Lo único minas diría que había obviamente agua mezclada en el coca cola y estoy sorprendido y decepcionado.

Went here and was blown away by how friendly the staff were. Young lady at the door was super helpful and the other staff were great.

Después de una maravillosa visualización en Cineworld viendo, "Moana" con los niños, nos dirigimos a Nando's, Luton.

Nice place for a family meal. You will enjoy the verity. Recommend for any casual meal lovers. We will find an excuse to go again and enjoy a meal in Nando's

Mi è piaciuto. Prima volta in questo ristorante. Buono il servizio, buona qualità, anche se un poco caro. La salsa piccante è fantastica.

Siempre me encantó ir a Nando's, pero en esta ocasión sentí deje por completo. Se podría decir que cada miembro del personal realmente no quería estar allí, y no había sensación de urgencia.

I am a tourist and found this restaurant having a winning concept. Service was great but the star of the show was the food, I ordered the half chicken and man was it could. Although I do not remember what sides I had they were also wonderful...highly recommended especially for tourists coming to the UK...personally it might be the best chicken meal I have ever tasted.

Enjoyed a lovely family meal. I had half a chicken, a small chicken, with 2 sides. The chicken was deliciously spiced but side servings were meagre.

Stopped over at Nandos after feeling a bit pekish. Service friendly and quick, better than when I last ate here so good sign. Food as always a delight, clean tables and prompt service.

Most of us had a half chiccken with various types of the Nando's peri peri sauce, I had a lovely, tasty half chicken in lemon sauce-highly to be recommended. Chips Ok, but benefitted from being dipped in the hot Nandos Peri Peri sauce - if this sauce is good enought for Prue Leith it's got be good enough for anyone else! Chocolate cake was very yummy, and gooey and made more than a passing nod to the

Hemos ido a este es muy varias veces, y por desgracia no puedo decir que es un par con otros es muy. La última vez nos decepcionó pero pensamos intentarlo hoy - ojalá que no tenía.

The main chicken plate is a complete meal and you will not spend a lot of money for this. The spice is so good!

Che dire di Nando's? È unico, adoro il suo pollo condito con le sue salse piccanti, la velocità del servizio e la gentilezza dello staff.

What's not to like, chicken - good rice - good mash-Delish. Quick service, pleasant staff. Happy atmosphere. It's NANDOS. I! 👍🏻

Me encanta es muy de Luton. La comida siempre es increíble y el servicio es estupendo también.

Decent place to go for a nice meal but just standard Nandos food and average services. The staff seem to be there just to do their job and less to satisfy the customers