Nando's in St. Helens

Myself and my dad visit here regularly as we always feel this is the best restaurant and staff this business has, however we were both disappointed with the size of the butterfly chicken as it’s has shrunk to such a small piece of chicken now that seem not good value anymore, we did have a good friendly chat with the Manager who I think his name was Sam who took this onboard and after a lengthy chat he said as a goodwill gesture and seeing as we are regulars to this restaurant he would pass on our concerns to those above offer us with a gift voucher, I thought that a great offer for loyalty and was very much appreciated so I passed on my email address as he said he would email it to me unfortunately this has not happened or materialised yet, seeing as this was around a fews week ago I very much doubt that will happen which is a little disappointing, I will visit again to try for the last time to see if this position size has changed back to original size so hopefully it will and if not then I’m afraid I will have to find another place. On a positive note all the staff in there are a great bunch of people ☺️

Manager with blonde hair has a severe attitude problem.

Always find it cold in this establishment. Food was great as always , staff were really friendly and helpful.

Myself and my family love Nandos Food is great, and value for money Friendly and helpful staff.

Ordered a take away from this Nando’s, took ages to come, two portions of fries missing and a pita missing all the slaw.

Popped in for an impromptu bite to eat with my kids and husband. The manager handled my allergy very well and never made me feel like a problem which is always appreciated. Staff were friendly too. Only downside was waiting to be seen/seated took a long time.

Fino Pitta? Took 1hour 20mins to come too. Thanks

It's been a while since we were in nandos and it has not changed it wants a total makeover before we go again

Greeted promptly at the entrance and seated efficiently. Ordered everything through the app, which resulted in quick service. However, there was a significant delay in receiving the two starters (chips and hummus) I had ordered. A friend who ordered a full chicken at the same time received their meal approximately 20 minutes earlier.

Horrendous service.. every time I order online there are multiple items missing. On numerous occasions to then ring up to get told refund may take up to 5 days that's all we can do. Shocking

Not been this one for a while as we tend to go Widnes, But this was really nice. Shame they ran out of straws, but still, food was quick and friendly staff.

Been saying I would go for years and finally did. Did not disappoint really great food. Definitely going again 😁

Great atmosphere, our server Ben was amazing! Couldn't be nicer or do enough for us. Food was perfect, cooked well, hot, definitely recommend the sunset burger. Will be back soon

20 Days and counting! Why has no one contacted me?! Day 18 And Nandos still owe me money! DAY 17 Nandos have still not bothered to contact me. DAY 16 Still no contact from anyone to resolve this and give me my money back! UPDATE! Even though someone has responded to this review. I still have had no other contact from Nandos to resolve this, wow! AVOID! STILL NOT HAD A REFUND!!! Appaling service! Still not had a refund for the order placed on the 28th of June. Phoned Deliveroo was told will be refunded. Phoned Nandos St Helens on July 4th and July 7th, with no answer at all. Called Deliveroo again was told my order was voided, but no refund was processed. They said it was Nandos I needed to contact. So I was directed to an online complaint form on the Nandos website where I entered my order no. loyalty card details and a screenshot of the order slot. Still not heard anything from them, no acknowledgement at all. Shocking service, they owe me money and my orange rewards I amassed totalling £19.98. I have noticed the past few times the service and food have not been up to par. They have been late preparing my food the last 4 times I have collected, and I waited 25 minutes over my collection time on 1 occasion. They must have an issue with staff. The food doesn't seem flavoured properly. There is always a group smoking near the side exit door, which gives off a bad image for the company and no one here seems to care. Previously, I had given this Nandos 5-Stars on here, but those days are long gone. It really has gone downhill. I'll be using the other Nandos I dip into on the way from work from now on. Never have this problem foods rarely late and always tastes good and the staff are much friendlier and more customer service oriented. Anyway, can someone contact me and refund me what I am owed??

You're hands will stick to the tables it's disgusting the food is grilled/burned without flavour. They don't care this place is the pits, use a decently managed Nandos elsewhere.

Lily's Victorian tea room Is home made food it very nice place to eat. The owns and staff really nice to I go if I was you. I in all the time as love food that much.

Food was burnt and child’s Nandino meal was far too hot and spicy. When we complained to manager Tom he was rude, arrogant, unprofessional, inconsiderate, uncaring, incompetent, unsympathetic, unprofessional, condescending and unapologetic. Don’t eat here unless you wanted to be spoken to like you’re scum by a useless manager with literally zero customer service skills. Tom you should get another job as you’re clearly not made for a position that requires customer service skills.

Dreadful service. We went for a meal at 5.30pm and placed our order online. We received our drinks and a starter but after 50 minutes our meal had not arrived. Asked a member of staff who said she would go and check, but never came back. After 60m minutes we approached the cashier, only to be told our order had not been placed, even though we received the drinks and starter! To re-order would take another 15 minutes. We asked for a refund only to be told this would take five days which was not acceptable! We were only visiting St Helens for a weekend, but would NEVER want to visit Nandos again. Very disappointed.

Food was burnt and child’s Nandino meal was far too hot and spicy. When we complained to manager Tom he was rude, arrogant, unprofessional, inconsiderate, uncaring, incompetent, unsympathetic, unprofessional, condescending and unapologetic. Don’t eat here unless you want to be spoken to like you’re scum by a useless manager with literally zero customer service skills if you have the audacity to complain. Tom you should get another job as you’re clearly not made for a position that requires customer service skills.

Dirty floor, great staff and cold food. Never one to complain, but Christ, doesn’t take much to mop the floor and heat the food. Worst meal for a long long time.

It’s a nice lay out in this Nandos. Food is fresh and staff are really friendly.

Besides the food that’s always good, the best thing about our visit was Emily. Emily is so polite, talkative in the best way and is an absolute credit to St Helens Nando’s! Had to leave a review!:)

Besides the food, the best thing about our visit was Emily. Emily is so polite, talkative in the best way and is an absolute credit to St Helens Nando’s! Had to leave a review!:)

I popped into the St Helens branch of Nando's while out shopping 🛍. I haven't visited this Nando's before. Upon entering, the staff were friendly and directed us to a table. It wasn't overly busy when we visited. We ordered our food at the counter, and the food arrived within 12 minutes of ordering. The meal I ate was good. A chicken thigh burger 🍔 with chips 🍟 and 🌽 on the cob. The burger was good and tasty. The peri chips were a little bland, I thought, and seemed slightly undercooked. The 🌽 was nice and juicy. Overall, the meal was ok👌🏿 and the atmosphere and service were good. Well worth a visit if in St Helens. There are toilets 🚻 which were clean when I used them.

We went to St Helen's branch for a change from our area. We were charged 4 bottom less drinks straightaway,seeing we were 4 on the table and the meal we have ordered were good for 4-5. It was just presumed that we want 4 instead of 1. My kids don't like fizzy drinks, and I myself doesn't drink that's why we only ordered 1 for my husband. My son got the wrong side dish for his nandinos ,we ordered rice and chips, corn and chips were given instead. Also when I have paid everything, I remembered I haven't shown my nandos card, then I asked which code do I enter from the receipt so I can add it manually, he said there is no code, he just took my nandos card and he said he'll have to add it manually. Well that was 14 March, and nothing is showing on my nandos card. Staff needs to be attentive, I might just go back to Wigan branch.

Originally just dropped by here to use their toilet but we ordered because of the pleasant smell of this restaurant. The food doesn't just smell good but also tastes good!!

My first visit. Food was good. Service quick. Tables very slow being cleared. Enjoyed.

Take away ordered, friendly courtious staff member, ready on time, really tasty!

Great food ...great service from Alex ...1st time in Nandos she was so helpful .

As normal great place. Staff here are helpful and friendly.

We were seated by Claire who made us feel welcome and at ease she as really nice. The food was really nice and came quick will be coming back

staff were lovely and accommodating towards from entrance. food came quick and was as expected. all facilities were great

We went and was seated straight away as it wasn’t busy, the food was delicious and came to us very quickly, and they even made us garlic bread and Mac and cheese when it was meant to be out of stock, the service was great and they was so friendly, especially Tom and Maddie, who made us laugh.

Always great food and atmosphere, by far one of the better Nandos in the North West.

Can't really go wrong with Nandos, food was good, chicken roulette wings to start, dessert was really nice too, chocolate pudding with ice cream and orange chilli sauce, sounds wrong but it was delicious, bit pricey, great service though

This was the third visit to this particular branch. Each time, it's been really poor compared to other Nando's restaurants. Last night, there were no forks, and lots of people waiting for them to be washed with their meals going cold. Stock up on forks. The people next to us had one meal given to them, and the next person got theirs 30 minutes later, because the staff had "just forgotten". Ours came after 40 minutes. Felt like the staff were more concerned with satisfying takeaway orders. On all 3 visits, the aircon has been on, even when it's -3 outside. We were literally told that it's for the staff because it is hot near the grill. On top of all this, it makes the customers so annoyed that they're all constantly swearing. I have a 10yr old and I couldn't even ask people to watch their mouths, because I could see why they were so angry. There are Nando's in Wigan, 3 in Warrington, another in the Trafford Center. I'd advise just driving a little further to those ones. Food is fine, but this one is just really poorly managed.

Just been in an ordered a takeaway came home to half my order not impressed especially after spending £60.00 . Rang up to complain and no one answers the phone

Only person in there waited 25 mins for food and it was.stone cold. They then reheated the same food after 5 mins and tried to give it back to me. Shocking Avoid

Nando's is my place if worship and I always enjoy my visits to their many locations around the UK. This isn't my first time at this venue either but I am saddened to say it was way below that of their sister venues (and my previous visits to here). On arrival we were welcomed but weren't informed about registering our car for the parking (we had in the past), then upon ordering our food was served but no cutlery was available, I requested it and was told "we have put it in for washing" I asked if they could bring over a fork when ready. I asked again after some time and was handed one, he had forgotten and by then my food was cold. The presentation of the food wasnt to their brand standards either, the chilli jam was a very small amount and served in a disposable carton on the plate, I realise that given what is going on in the world this isn't that grand but my reason for informing is that it's a brand, they have a SOP for their business and as a consumer you are paying for the same level of service standards that are set out in their expectations of delivery. I am writing this to be constructive, so that they can meet the levels of service of their peers and competitors and to not lose future business and revenue for the sake of a couple of easy fixes and attention to detail.

Remind me why I always go to Widnes instead of St Helen’s Nando’s Went today to St Helen’s. Not many staff around n what staff were there were like the walking dead. No loaded fries, they had run out at 1pm, ordered the new burger, got 3 lots of rice but only ordered 1 per meal. Got asked if I wanted a refund didn’t think I would need to be asked as not my mistake, so said no thanks but did wonder why my bill was more than normal. My burger was cold wasn’t as described on the menu, my sons was just ok but no TLC and not 1 person came over to see if everything was ok! Very disappointed and will only be going to Widnes from now on.

Always a lovely experience here. Claire is absolutely lovely. Always has a little chat and makes you feel very welcome.

Very friendly and caring staff!👏🏼👏🏼

Had a lovely meal here on Sunday, you always know what you're getting with Nandos, good food and the staff are always polite and courteous. Great service!!!!!

Been in couple times the staff are friendly the food is a 10/10its a place u can relax and enjoy ur meal will be going back again soon

today October 14th around 9pm me and my family to dinner at this restaurant and we were very disrespected by the employee Chloe, we were recording our videos and she accused us saying that we were making videos of her, her manager accused us and we had to show the video was never recorded and he apologized, then we asked for a box to take away the food and Chloe came to bring the box and dropped it on the floor and then threw the box on top of our food with angry, we didn't understand why we hadn't done anything to her and she treated us that way, then some boys came in with a lighter threatening everyone in the restaurant and the manager didn't do anything, he stood behind the counter watching, and I had to ask for him to do something, but when it came to accusing us of something we hadn't done, he immediately came to our table, but to defend the customers who were in the restaurant from the boys who wanted to hurt us, he did absolutely nothing! we are very upset about everything, this ruined our night. Thank you Chloe for being a terrible professional and not knowing how to respect clients who are PAYING for your services, thank you Chloe's manager for not training your employees in the correct way!!!!!

Food was OK not the usual standard from nandos the drinks were flat. The guy went to fix it. But still flat so paid for drinks which we were not able to drink, the staff were even pouring there's away

Not the best experience this time.

Lovely restaurant. The food was cooked perfect. Service was good x

Hadn't had Nando's in years because my previous experiences had been a bit meh, but dicided to give it another go after hearing about this specific location. The food here was delicious. Got it to takeaway (picking it up myself), and it was ready quickly but with clear care into its preparation. The wings were especially good - juicy and falling off the bone. Service was delightful - my server Tom was very understanding and kind. The restaurant was clean, tidy, and very pretty. A 10/10 experience!

Very speedy and pleasant service from the staff here! Chicken cooked perfectly and great portions. Great job everyone who works here! We will be back

Great prompt friendly service, clean tables, nice atmosphere, lovely hot food

Perhaps just needs a little more attention to detail. Coke machine syrup was empty, cutlery watermarked, toilets a bit in need of a good clean, tables sticky but otherwise ok

The food was actually pretty decent, but as usual, the vegan option was sold out which was disappointing. This was only advertised after ordering online. Service was good.

I love the chicken in Nandos always enjoy eating here.

I know the staff can’t help the wait but we were there before some of the others who got seated first, this is for the same amount of people too and no one can book/reserve as far as I’m aware. Long wait for food only for the chicken butterfly to taste burnt and to top it all off I had a severely upset stomach for a full week afterwards and couldn’t eat anything the following two days - assuming this is due to the cleanliness of the utensils and sauce bottles that are left on the side for everyone to touch. Sadly we won’t be coming back here!

Walked in with no one at the front l, we sat down waited 10 minutes to get the menu, the server said he will be back in a moment to get our order and we had waited 25 minutes so had to go to the front to order (with only 3-4 other customers in) waited for my sunset burger to be burnt and only cooked on one side after I had complained because I had half my burger and a few chips there was nothing he could do. Very disappointed especially with the cost and no other people in I expected alot better.

Full of young lads being loud and boisterous. Staff stood around on their phone or talking. Empty tables not cleaned for 20+ minutes. Food isn't great.

Just got a take away, food all lovely and ready in 20 mins. Thank you!

Came in last night with an old friend for a catch up, we was greeted at the door by a lovely young women by the name of ‘Maddie’ who asked us how we was doing and where we would like to sit as the restaurant was quiet. The food was delicious and came very quickly. Our server maddie couldn’t do enough for us and was checking up to see if everything was okay. We was offered desserts but we was in a rush unfortunately. This Nando’s was very clean compared to the other ones we had been to. We will definitely be returning to Nandos St.helens!

Came in last night with an old friend for a catch up, we was greeted at the door by a lovely young women by the name of ‘Maddie’ who asked us how we was doing and where we would like to sit as the restaurant was quiet. The food was delicious and came very quickly. Our server couldn’t do enough for us and was checking up to see if everything was okay. We was offered desserts but we was in a rush unfortunately. Every staff members was very kind and very warm and understanding. This Nando’s was very clean compared to the other ones we had been to. We will definitely be returning to Nandos St.helens!

Cold food and restaurant not the cleanest. Decor has seen better days. Good service.

Expensive, groups of 2 or more people who ordered after me received thier meals before me (dining on my own). Area was strewn with discarded chicken bones on the floor which the staff were oblivious to and were a trip hazard. Atmosphere was unpleasant, young thugs rather than couples or families. I won't be returning.

I visited Nando’s 8/02/23, myself and my little brother who is severely autistic came for tea, as soon as we was greeted we was welcome with such great service, my little brother loves to sit on the biggest booth table right at the front that is normally for a large party of people or for staff however I didn’t even need to explain my brothers disability and just asked for it on a limb and this was no bother to the staff and they accommodated our request right away with no fuss! The lady at the till was also so friendly, I had left my card in the car and she allowed me to put my order threw so they could cook it whilst I went and got it, this was such a massive help as my little brother is extremely impatient and again I didn’t even have to explain or ask. All of the staff was so friendly, the food came out so quickly and was lovely! Such a great atmosphere and your staff are a credit to your establishment! Thank you for making it such a easy and pleasant experience for us!

Terrible delivery service from here order is always wrong or doesn't turn up!! Can't staff check orders before there sent out! The price you pay for a rubbish service, I won't bother ordering again from here

Visited with my partner for lunch today, Claire was a lovely waitress, offered to fill my glass for me as food had already arrived, and was generally very polite and welcoming:)

I'm a nando novice so struggled with the menu

Greeted when we came in. Customer service was excellent. Not sure her name but she had blue hair was lovely. Nice atmosphere. Would recommend.

Usual high standard for this chain, and our waitress was excellent ; couldn't do enough for us.

Food was fantastic, as was the service. Really friendly staff.

Food was lovely, staff was polite, wasn't busy at all. Fast service.

Super friendly staff and relaxing atmosphere. I always have chicken liver when I go to nandos and occasionally the frozen yogurt. The fro yo was so so nice. A must have! The vegetable sides were good too.

Staff were very helpful and generous with their time. It was a Thursday so not that busy. Still good.

Food a little expensive for what you get. But tasty and cooked well. Don't wait long for food to arrive. Drinks are minimal, not much choice.

We came here tonight and had a really nice time. The food was really nice and hot and we where served by lovely girl with glasses who was really friendly and welcoming and helped us with the queries we had She really made our experience great and would definitely come back.

They had everything! Some deliciously spiced, tasty and very fresh meal; a sumptuous drink to wash the food down and an environment which made you want to eat more!! Marvellous.

i am shocked, ive asked for a large creamy mash and chips with my friends and each were £6 each. the chips are a good size but the mash, no. it was disappointing, i was expecting the mash to be the same size as the large chips. SIZE MATTERS. the staff talked to you like you were stupid and didn’t know sizes. well done nando’s you’ve lost 7 customers!!.

Claire was lovely, we love it every time and she just goes above and beyond!!

Popped in here for something quick and healthy to eat. Not been here since before Covid and it’s really gone down hill, the place just felt grotty, floor not very clean, tables tacky (as well as my menu) and many seats coverings were thread bare or damaged. And as for the toilets - unclean, seat broken and generally a mess. It was cold, with people still wearing their coats - and they only remedied this after we complained. Food - well it’s Nando’s so you always know what you’re getting and it’s generally good. But waiting over 1/2 hour because we ordered chicken breast, on a Saturday night - really! So, not a great visit and I we won’t be rushing back - better places in St Helens.

First time in a nando's. Great food and staff, just slightly let down by the decor. I would visit again.

Staff were friendly and accommodating, lady with the pink and blue hair was great and nothing was too much work! Great food too. Eager to return

Great food and service as always

was served by a lovely girl called ruth. rest of the staff looked very undergroomed and were very rude but ruth was very welcoming and served us quickly x

I went in at lunchtime whilst in the local area on business. I’m a fussy customer and the staff went above and beyond to customise my meal. Dillon was a huge help and is a real credit to this shop. I’d only all staff had the level of customer service he has it would be a nicer world!

Chips cold the just reheated and then greasy, not clean, didn't serve hot drinks, chicken slight warm and over cooked

I’ve order a take away and I’m so impressed how quick and food was very good. I Can’t fault it at all. I would highly recommend to order online and collect. I would be back again!

Called in today with family as we have done many times before but today our host Claire really did make our stay so welcoming , she sat us in a lovely booth and nothing was to much for her , she checked on us asking how our food was and informed us that there was a car park and we would have to sign in showing us what to do nobody has ever informed us of this so we always struggle trying to find some we’re to park , food was delicious as always all staff very attentive my only thing was I felt like I was in the crystal maze trying to find the toilet it did make me laugh at one point as I was stuck in a room and couldn’t find the door 🤣

Nando's is Nando's... The food is brilliant!!! However they overcharged us for 2 meals (They did sort this out though once noticed).

Great chicken, and absolutely great staff ❤

Shown to a table immediately and used the app to order; so far so good ! Food arrived quickly , again looking good …but food a huge disappointment chicken very dry , chips awful,frozen , overcooked! Restaurant looking shabby and in need of a makeover.

Outstanding customer services all staff very friendly especially Claire who made me feel welcome whilst waiting for a takeaway order thank you so much Claire.

Just seen a rat size of a human walking around in the kitchen

I went there with my son and was greated by Jade she was wonderful very professional and so helpful couldn't do enough for us. Thank you Jade x

Great service from Jude who helped with our son’s additional needs.

Claire is the best server I've ever had! She was so kind and friendly, she absolutely made our visit!!! The food was great as it always is with nandos, but having such a kind and thoughtful server made it an meal I will never forget!!!! Thank you so much Claire!!!

Food was quick an spot on. Staff very happy and helpfull

Visited for tea. Had a good meal other than the chicken butterfly being over cooked & making it tough. Although this happened the manager came over to apologise personally. He refunded the chicken and gave us some deserts as an apology. Not great that this happened but it couldn’t have been dealt with better. The only other thing that wasn’t great was that is was a 35 minute wait for food.

Not busy yet we were told there was a 30 min wait for food, we did not mind since we were not I'm a hurry, we got a bottle of wine and just chilled out. The food came out and was not at all hot actually all three of us said that our food was not warm. Service was ok. But we did not enjoy the temperature of the food....

Cold mash potatoes not back there again soon

Really quick sitting and ordering process. Food comes out quickly. Staff are friendly and helpful.

I had a problem with a gift card, staff were very helpful. Thank you so much.