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OpinionsNoteTripAdvisor1075.0

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Food is great. Our waiter Pateek was exceptionally great. He was so welcoming and looked after us. Would definately recommend to anyone

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Paris N . 2024-09-08

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Prateek is the star of the restaurant. Extremely pleasant, excellent customer service, goes above & beyond for customers. It’s so refreshing to see. The food is extremely good, I’ll highly recommend

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Sam B . 2024-09-08

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Superb breakfast and the service from Alejandro was outstanding! 🏆😊 I would highly recommend coming to The Westin in London.

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Mark L . 2024-09-06

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I really enjoy staying in here, the meal is excellent and the service is so so great (lots of thanks to Yunus). If you want to enjoy city view while having breakfast, you should come!

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Yves T . 2024-09-05

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The breakfast was good and the staff very friendly. Special shoutout to Pyush who catered our requests. Food variety was okay, all that was served was quite tasty.

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Robert A . 2024-08-23

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Great food and service! Staying at the Westin London City for a couple of days and enjoying the food in the quiet of the lounge.

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Sheila A . 2024-07-22

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The Resturant “Mossaiq” is horrible! Service was terribly disgusting and the pizza we ordered was awful! We wasted it. Club:lounge was amazing though we don’t see the regular host anymore! His name was Adarsh is he on holiday?

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George W . 2024-07-21

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Had a great service at the afternoon tea from Hammad. Very polite and efficient serving. He was always checking on us if we have everything we need.

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Nikita B . 2024-07-17

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Mr. Prateek has provided excellent service. Ensured a memorable experience, where the food was also too good. And great customer service.

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Piyush M . 2024-07-15

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Great spread so well done! The staff at club Adarsh was impeccable. I have multiple allergies, he suggested what I could have and stuff and also gave me a new menu from the restaurant and bar down stairs. We had to order from the menu as except for leaves and bread on request was not gluten free but he got me gluten free bread and also since I have dairy allergy got me a vegan mayo with the breads! Great service

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adarsh k . 2024-07-08

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Late lunch Mother’s Day surprise event. Suzanna was our excellent customer service host who was patient and explained items were were unsure of. Great meal and dessert that catered to our dietary needs. She even found out items used for vegan meal and told us where we could purchase it! Lovely atmosphere and the other staffs went above and beyond to make this a lovely experience. The Neighbouring rest room was above expectations and views and artwork in the main lobby area was stunning. The bar on the third floor has a great view of the river Thames and across at the Globe theatre but the meal had us stuffed and I feared I might fall asleep in the bar lol. Definitely worth more visits. An oasis in the business area of London.

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Beverley W . 2024-03-10

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My experience at Westin Mosiac was enjoyable overall. The food was delicious, the atmosphere was cozy, and the service by prateek was FRIENDLY & EXCELLENT!!

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Piyush M . 2024-03-09

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Neel's recommendation for the cheesecake was spot on! The creamy texture and rich flavor made for an indulgent treat. I appreciate Neel's excellent taste in desserts.

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Lucy I . 2024-02-01

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Neel provided exceptional service during our afternoon tea. His attention to detail and friendly demeanor enhanced our experience. The presentation of the tea and the selection of treats were delightful. Neel's professional and courteous service truly made our afternoon memorable.

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Anita B . 2024-02-01

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I wanted to give two review. as our anniversary my wife and me went to London. The guest relations Assistant manager made our stay stunning!!! But nothing related with Mr. Christian Di Stephano. We thought he was the manager but he is just the assistant manager. He knew how to recognise what we liked and how with a small chat. This is so impressive and never found something like this. The hotel has very good staff going beyond the standards

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Bryan L . 2024-01-21

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Ishant was an amazing host, treated us exceptionally well. Food was also good will be coming back in future!!

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Buya C . 2024-01-20

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Service was great and food was amazing! Ishant was amazing, he gave us a really good service. We had the battered cod and jasmine rice which tasted so nice!

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Yaddie s . 2024-01-20

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Hammad Zafar was a fantastic server at breakfast - catering to all our needs and going above and beyond. I definitely felt at home! Thank you for serving us while we are staying at the favorite Westin London City Hotel as a home based in London as a second home from San Francisco. Thanks again for having Hammad’s hospitality out’s standing at his heart to make us feel special!

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Companion09356222646 . 2024-01-14

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Neel is very good in hostpitality he make us feel like home and he suggest eat well is very testy I will be coming back and see neel

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Papa Amadou N . 2024-01-04

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Great service staff, Shrijan was very helpful! Ambience was nice and good for both couples and families.

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Shan903 . 2023-12-25

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Food was great! We got the beetroot chickpea burger, gyoza, fried rice and the mango sorbet. All of which were amazing. Our server Ashish recommended everything and he was spot on with the dishes. He was friendly and made sure we had a great time.

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megha g . 2023-12-23

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Fresh fruit, yogurt, juice, and cooked food options. Consistent, quick, and friendly service, across multiple years and stays. Thanks to Shrijan and all the staff. Love staying at the hotel, due in part to a great breakfast.

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Emily W . 2023-12-22

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Neel is an excellent bartender and provides excellent service. He even makes us beautiful animals out of fruit.

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Lisa D . 2023-12-21

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Clean and modern restaurant situated in the Westin hotel. Came here after my spa day for a drink and ended up staying longer than expected due to the lovely staff, Neel in particular was very attentive and friendly! I was a little hungry but didn’t want a big meal so Neel recommended the ‘Half Plates’ from the Menu. It’s half the size of a regular portion and half the price! I had the Stir Fry Prawn Rice with fried Egg and soy sauce which was delicious. Overall 10/10 experience, I will be back!

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Companion23421342457 . 2023-12-20

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Great room service brought to us by Ishant. We had a lovely poke bowl with subtle flavours and a nice sauce on the side.

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Bitton S . 2023-12-17

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Amazing service and drinks made by Mr. Neel! Delicious food, excellent drinks! I totally recommend.

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Julia A . 2023-12-17

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Everything is good! Food is really tasty! Neel makes the best drinks under the sun! ;) I really recommend! ;)

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Martyna S . 2023-12-17

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Enjoyed the restaurant and meal very much, thank you Kapil for the attentive service! Had a wonderful evening

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Aidar A . 2023-12-16

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Neel and team were gracious and generous hosts. They accommodated me at an odd time. Everyone wanted to support me which made me feel like a valued guest.

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Michael D . 2023-12-13

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Neel P at the Mosaic restaurant did an awesome customer service. The cocktails he made for us was excellent.

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TA R . 2023-12-13

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I booked Mosaic after I was let down last minute by another restaurant in the City for my teams Christmas Dinner. We were all pleasantly surprised. It is in the Westin Hotel so the Christmas decorations are beautiful. The restaurant wasn't busy and the service...

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AndrewHelen A . 2023-12-13

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Can't say enough about the place. They are very helpful and accommodating. A big thanks to Ashish! The food is delicious!

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Vacation284429 . 2023-12-12

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I had a fantastic time here, the afternoon tea was incredible and Kapil’s service was the best. I would highly recommend!

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Hoda A . 2023-12-12

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Kapil's attentive service elevated our dining experience. Highly recommended! The restaurant itself and the food was very good

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Alej56 . 2023-12-10

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Great atmosphere and good food. I had the poke bowl and cheese plate for dessert. The cosmos were great. Wonderful service from Neal and Andre.

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Karen B . 2023-12-07

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We went for drinks and eded up eating; the service and ambiance was excellent.Our server Neel was very helpful and extremely pleasant to be served by. The restaurant had good food chocies and great food.

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baiju p . 2023-12-07

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Neel was amazing, the service was fantastic! Good and drinks are also very good - Will defiantly come again!

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Ruchi T . 2023-12-07

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I enjoyed very much the food and the services. Especially Kapil and the whole team. The atmosphere was great. Thank you!

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Oana T . 2023-12-07

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Neel the waiter was an amazing and thanks to the general manager too for taking care of us. Highly recommended their afternoon breakfast! We are relaxed and full !

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Francesco U . 2023-12-07

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Afternoon tea was lovely. Ashish was a great waiter and made sure our visit was perfect. Nice food, good tea and champagne.

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133rheaj . 2023-12-03

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Really good for a hotel drinks location. Perfect way to start a night out in London. Neel did a great job closing the bar. Came back for a second night.

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Nicholas L . 2023-11-23

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Great bar. Very relaxed and great ambience. Super friendly and welcoming staff especially Andrei who made a Cocktail made to order. Highly recommend

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Miss68kelly . 2023-11-22

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Relaxed but sophisticated bar. Super friendly head bar man. A great Cosmopolitan! Recommend for a relaxing end of day drink

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Paul K . 2023-11-22

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Ashish made the experience ! Fantastic wait staff and great food. Really elegant hotel! Great experience and will book again

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Frank S . 2023-11-09

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Great way to cap off our evening. Neel was a gracious host and bartender! Thanks for everything. Can’t wait to come back.

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baseballdad2021 . 2023-11-07

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Fantastic service. Special mention to Neel who made us feel very comfortable and was very attentive in helping us with drink selection and outlining details of our package 👍

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Joe F . 2023-11-06

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Neel was exceptionally friendly and mixed an excellent Negroni! We are here for five nights and already having a great time.

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Christopher F . 2023-11-04

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Really upgraded the offering from the last month. Fantastic, anticipatory service by Adarsh. He is a wonderful host.

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Dan D . 2023-10-27

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Adarsh was so lovely and helpful. Very insightful about the products and gave us information about each item. Lovely relaxing atmosphere and nice food!

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isabel l . 2023-10-27

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Great spot for a wine and dinner! Ashish was super hospitable and lovely! Chickpea burger and dessert was amazing

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Sukriti K . 2023-10-18

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Great food and excellent service from Neil ! Great food and excellent service from Neil ! Great food and excellent service from Neil !

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Jo B . 2023-10-18

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Food was great, staff is even better. Neel made sure everything was perfect. Buffet or menu you can’t go wrong.

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Jackie B . 2023-10-17

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Great food and drinks. Had a Caesar salad and pizza with red wine Excellent service from Ardash who was also very helpful in the club.

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jeffgS3574PC . 2023-10-16

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Great views from the bar! Neal was an excellent bartender! Had a blast talking with others at the bar!

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Bob M . 2023-10-16

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Second visit this year. Great hotel. Good gym. Perfect location. Comfortable and white room. Super chil. Staff especially friendly.

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Josh F . 2023-10-15

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Great food and amazing staff! I had some drinks last evening and this morning had breakfast. The staff stands out because of how pleasant they are and how they make you feel as a guest.

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James G . 2023-10-14

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The drinks and service have been amazing. Ask for Ashish and Neel for a wonderful experience!! Ps … order the espresso martini!!

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Corrine C . 2023-10-13

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Ashish was awesome and took great care of us. When you go find him and you won’t be disappointed. Very friendly and outgoing and helpful.

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Keven R . 2023-10-11

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Neel was great - kept his cool during a rush at the bar and kept everyone happy with drinks. Excellent decorations on the drinks as well!

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Joseph M . 2023-10-11

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Lovely food, we tried indian food. Ashish, there senior associate, made our lovely evening more memorable. Highly recommended for the hospitality and specially Ashish’s help that made icing on the cake.

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perfect i . 2023-10-08

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Awesome…flat out awesome. Options and taste…fresh fruits and excellent taste to each item. Omelette or avocado toast or waffle. All were outstanding

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Steve S . 2023-10-06

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Westin staff are excellent, particularly Ashish who delighted us with his attention to detail during both Afternoon Tea, and dinner later. He managed to get all our bespoke requests right, resulting in a 5 star service. Food and drink was adequate, set within salubrious surroundings....

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Killian M . 2023-10-01

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i stayed at this hotel 3 times because of their friendly service. communication between manager and staff is great. food is great.

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Meander26812773357 . 2023-09-03

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The Westin hotel and Mosaic restaurant are just adjacent to my building. My partner and I wanted for a while to try the restaurant as we’ve been to the bar many times and it’s quite nice for a quick drink, especially if you don’t want...

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Daniela A . 2023-06-25

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Fabulous surroundings and attentive team members for a quick and tasty business lunch… I will try again though for a relaxing dinner.

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Neil T . 2022-02-02

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