Monkton Lodge Brewers Fayre in South Ayrshire

Been lots of time but this was by far the worst food we have had. 4 adults and not one had chips that were not overcooked. 2 fish were oozing oil as they were cut very disappointed. Also asked for the meal deal but it was sold out so daughter was told we have foam with skin on, up sold 2 fish instead of £13 were £13 each.

Love this place, but unfortunately the steak was unedible as it was so tough. I couldn't even cut it. The waitress just said "I'm everso sorry about that" no mention off discount on meal or free pud sadly. I'd go back as I like it there but definitely won't order the steak again xxx

Finding somewhere to eat with a Coeliac can be challenging, so we looked up the menu and allergen information before we went. My daughter was excited to see on the website that she could have a burger with a gluten-free bun. She was given a book with all the allergen information to use alongside the menu, which was really helpful. However, when she ordered the burger with gluten-free bun, she was told that they never have the gluten-free buns at the restaurant. She was disappointed but opted for the hunter's chicken with mash instead. I ordered steak and the steak itself was beautiful - a good size and cooked perfectly for my taste. It's a shame that the peas that came with it were inedible as they were far too overcooked. The food was good overall, but the toilets need a refresh and some toilet roll. It was also disappointing to be sat in the family dining area as our children are mature teenagers, though on the plus side it was quiet because we were eating later and for most of our meal we were the only table in that part of the restaurant.

A lovely place to visit for all the family. Nice and clean and the food was good.

Mega queue, only one guy taking orders, plenty of other staff wandering about. Happily told hour wait for food after ordering it. Arrived promptly and was actually delicious. Place could do with a deep clean and a refurb.

This was dire . We stopped in for a bite to eat, I had the smothered platter, it may as well have been cremated. Asked for it medium , it was like leather supposed to come in a cheese sauce ..NOPE ..dried cheese like it had been put under a grill and left for days ....chips were fine ....the seat was stained and ripped with huge gaps, the loos were disgusting.... honestly just appalling.

Lovely friendly staff, food was lovely would definitely return

Staff were fantastic and patient with children. We used softplay and had meals. Definitely visit again

Staff terrible meal terrible service terrible 😢

Nice place for food an drink with the kids

Excellent as always! Kept wondering how Brewers' Fayre always has the best location and atmosphere for the whole family wherever I go! This one has ample parking, AND a lovely outdoor playground (other than the indoor softplay) and lovely tables on the grass. Beautiful atmosphere inside and staff very helpful and friendly 🥰

Initially a typical start to a meal at a restaurant wait to be seated then order at the bar which was fair enough, after a few minutes deciding myself and my partner decided to go to the bar to place the order where we were met with 4 othe customers in a single que ahead of us with only one member of staff taking orders as the others walked about. I sat down whilst My partner waited as not to congest the walkway for other customers however upon returning to our table I seen 3 members of staff all playing rock paper scissors as to who would go on the till and serve after the manger told them to get onto the till. Which is a very unprofessional way to decide especially whilst in view of paying customers. All in all, the order for 2 people was placed approximately 20 minutes into our visit, which was long enough as it was. I then seen the manager seem to be leaving rather calmly out the front of the entrance of the building with the impression her shift had ended and an evening manager may take her place, however this was not the case as there seemed to be no organisation and a long wait for food. My partner and I had travelled far enough that day so we thought we would sit and wait for a reasonable time for the food to be brought out expecting the staff to be short staffed maybe and giving leniency we waited for around an hour before really starting to question how long it took to cook two burgers and a few chips. I was starting to get annoyed at this point and gave the staff until the hour and then I would ask where the food was as we would of been waiting 80 mins for our food By then, bearing in mind people who came in after us had also not had their food apart from one table who was in at the same time. Upon asking for an update the staff looked puzzled for our table numbers order and asked us to check the table number we were sat at, this infuriated me as they were pointing the finger at us for them misplacing the order receipt. During this, the manager returned and was dealing with other irate customers who rightfully were not happy. I asked for a full refund when the staff member returned to say that the receipt for our food hadn't printed therefore they hadn't started making our food for the entire 80 mins we were sat down after the order. The member of staff got the manager who brought myself and my partner into a quiet section of the establishment to reduce the effects on other customers I would say, this was after about another 10 minutes of waiting for her to walk in and out of the kitchen several times. The manager apologised and stated that the receipt had ended up going in the bin as it had gotten wet coming out of the printer where they had spilt liquid on it in the kitchen area. I was appalled by this and explained they needed a better system and explained that it was a joke that they hadn't realised or the server hadn't realised after 80 mins we hadn't had any food, the manager replied saying that she had just been a chef down as she had to bring him to hospital with a nasty cut, and they were short staffed. I know what it's like to work in a customer facing role short staffed and it's not fun however I believe that the team involved in that establishment are not cut out for the job whether that be due to lack of training or resources or they just aren't good enough but no-one should have to wait 90+ minutes to not even get the food they had ordered, if this happened in the company I work for then every staff member working would be put on probation and I would guarantee heads would roll. Would highly recommend avoiding this one!

We visited Monkton Lodge Brewers Fayre on July 4th, 2024, with a coach trip of senior citizens en route to Millport. I would like to extend a heartfelt thank you to Heather, Kayley, and all the staff for their kind and attentive service. The use of the facilities in both directions was greatly appreciated, and the staff could not have been nicer. A special mention goes to the fabulous ice cream and trimmings served on the bus for those who did not get off to use the facilities. It was a delightful touch that everyone enjoyed. Thank you for making our visit so enjoyable. Highly recommend Monkton Lodge Brewers Fayre for their exceptional hospitality!

Food is absolutely terrible. Bought the smothered platter and not a single bit of it was edible. Carvery was meant to be between 12-6. We showed up at 2 and it had finished as they had run out of food.

Would not advise anyone to visit this restaurant booked a table for 5 at 5.30pm still had not been served food an hour and a half later. Shocking service and manager couldn’t care less still taking peoples bookings and not able to offer service not a single apology!!

Waited an hour for our food. Which tbf isn't normal. But the restaurant was fairly quiet. But when the food came. It was excellent

Visited here for carvery on Sunday then all you can eat breakfast Monday and again today for a mixed grill and lasagne .. always great value for money and the kids ate breakfast free 👌

Roast beef was as tough as old boots, the gammon was OK, the veg was terrible. Would not recommend to my worst enemy

Lovely food great service and very reasonable

We carried a job out to Prestwick from Portsmouth, we stayed close to this facility & this place was our choice for breakfast. What a brilliant choice we made 👍 Staff on shift were amazing, very welcoming + friendly. Food is superb 👌 - atmosphere is second to none 😊 Unfortunately this place is approximately 9hr (travel-time) from where we reside or we would be 'regulars' @ this venue

No beers on tap, only half menu available, food grim, place almost completely deserted at 7pm on a Sunday. I assume this place is winding down to close?!

Been to monkton Lodge on few occasions and never been disappointed food always fantastic and service great also took my lil one for his birthday as wanted to go for family meal and they were so kind to bring out his cake and also give him a lil gift what was unexpected and so kind we will surely be returning

Breakfast was lovely, food was cooked very well and staff were lovely. Evening food was absolutely disgusting, over cooked, dry and tasteless. Staff behind the bar were very inexperienced and rude. Won't be back

If you want to see the menu on the website, you have to download it to your phone! where did this idea come from?

Food was cold, waitresses forgot our table number, waitresses taking instead of working, we had to ask for our plates to be taken away after 20mins of waiting for dessert, they took 35 mins to take away dessert plates. Disappointed.

Plenty of choice of food, great for kids as there is a softplay. Great value for money 💰

Food was overcooked . Constantly lacking gf menu items. Waiters jacket was covered in animal hair. Extremely unhygienic for a restaurant and kitchen environment

Good food good service relaxed atmosphere could do with some healthy options though 😀

Good decent priced food, lovely breakfast, clean and tidy place.

Lovely meal great service and nice relaxed atmosphere

It's a Brewer's Fayre. You know exactly why you're there. Free soft drink refills, decent kids menu. Full options for starters, mains and desserts and take not of any allergies on your immediate arrival. We had amazing spicy chicken wings, nachos, garlic bread for starters with a good selection of beers and gins, all at very decent prices. Also get 25% off food bills for anyone with a Blue Light card. All in all very decent and quick, pub grub.

Food was a bit cold my husband got a mixed grill and the steak was cold...staff were nice enough

Great little pub, Soft play for the kids was good. Good parking and location.. Good was lovely couldn't ask for more.

Had the breakfast buffet, great value for money

Was taken for Mother's Day dinner. However, I ordered off the main Mother's Day set menu whilst everyone else at the table had the carvery. Even though we asked staff twice when my order would be coming out, it never did. After 1hr and a half, I still had no food and everyone else at the table was finished eating so we left. I had no Mother's Day dinner as what was ordered never appeared. Very disappointed.

Good food a nice wee place to eat.

Stayed at the hotel attached when attending a wedding locally. Great value for money and service. Breakfast was delicious. Drinks were great. Service was great too. All the staff were lovely who served us over the few days we were there. Can't fault it

Worst customer service ever, rude staff. 😤

Food was really good and kids enjoyed the soft play

Great service & great value for money

Quiet last night, but good food at good prices. Staff were excellent.

Exactly what you expect good clean restaurant good service budget food

A Sunday morning out for breakfast, family of 5 (2 adults, 3 kids) fed and watered for under £20. Service is always great, food replenished often and always warm. Good selection of breakfast items even for fussiest of little eaters. From hot cooked, traditional cereals, toast with jam/marmalade/nutella, yogurts, fresh fruits etc nothings ever too much trouble for the staff.

Would not eat there again service was terrible they ran out starter and then dessert after me waiting 45 mins. Got pie and mash and it was instant and 10 gardens peas on plate pie cust burnt and pie dry.

Spent 4nights at the attached premier inn after booking out of nearby faulty towers . Staff were great and looked after me all week and I really enjoyed the food which was always hot presented nicely and tasty.

booked a table for today for my family at 4pm, drove 35 mins to the restaurant to be told on arrival that my table would have to be available for the next people to arrive in 45mins!! absolutely unbelievable when it takes about that for the food to arrive on your table! this is somewhere we usually go to but that will be the last. asked to speak to a manager to be told the lady I was speaking to was. I was more annoyed at the fact they let people in front of us get a table even though they hadn't even booked, but we had booked in advance and were told we would have to sit at the bar area!!

Absolutely diabolic service. Got starters and then waited nearly an hour for mains. Sat for another 20 mins no-one came to clear our table we were ignored. My two grand daughters didn't get there deserts as we walked out tired of waiting. I sat the whole time with my coat on as did my two daughters Absolutely freezing .won't be back.

Dreadful! Service poor, food less than average. Environment, old and worn. Waited ages for 3 out if 6 meals, on asking twice to be told two sides in kitchen? Not even busy. Only good thing is play area. Will not be back, very disappointed.

Absolutely disappointed with the service and meal my family received tonight. Put in the coldest section of the restaurant. Ignored by staff and over an hour to wait for poor food. We ended up leaving due to our table not being cleared after 20 minutes. My nieces did not even get there dessert. Totally poor service and food.

Attended the Monkton Brewers Fayre for a breakfast morning meet with work this morning. 18 of us in all attended and were all met with very welcoming staff who always ensured we were looked after and fresh food was constantly on the hot plates. This is the second time we have done this recently and will definitely have more meetings like this.

Absolutely disgusted at the service food and service I was there with my family Boxing Day! Totally ruined our day and others that were there said the same. We was having to clean our own tables

The food was good but I had a voucher for food they said wasn't valid for dessert but I have been told it was valid for all food

Meal Cavory not worth money pitiful

Staff are very welcoming and chatty. Food was not up to much. Restaurant was empty.

Absolutely terrible, food & cutlery lying on the floor nobody cleaning up, food was cold, service was shocking, tables dirty & sticky, just terrible all over. Never be back. Stay well away.

This was the first time I have had a meal at a Brewers Fabre restaurant, and the experience was very disappointing. I had to repeat myself to the staff member at the bar when ordering drinks. The drink my friend ordered was weak. We both ordered the fish pie and also asked for a side salad. I was not happy that the side salad was covered in a sauce/ dressing when I did not ask for this, nor was I asked if I wanted sauce or dressing on the side salad and it doesn’t state in the menus that the side salad comes with sauce/ dressing. The fish pie my friend and I had lots of creamy sauce, a small amount of fish and very little potato on top. I wondered at one stage if this was a pie or a soup. The portion of peas we both were given was very small and were not very hot. On a plus the continental breakfast was good.

If I could have given zero stars I would! Saw festive menu was on, until 31st of December, so booked a table for me and husband whilst away on a mini break. Arrived to a dingy restaurant, but having travelled 20 mins to it decided to give it a shot anyways. Girl who greeted us sat us at table 4 which the booth part is completely broken. We were debating moving when we ordered and husband approached the bar after us sitting and selecting our courses from the festive menu (which is advertised all over the restaurant). He waited in the queue and when he went to order was told the festive menu wasn't running to night. No apology or anything. We chose to leave. Floor was dirty and sticky and the whole place looked ran down! Travelled to the Old Loan's Inn and had an amazing meal! Avoid Monkton Lodge!!

Abysmal service, food and atmosphere. Filthy restaurant and toilets. Won't be back!

Lovely restaurant in a beautiful countryside setting. Quality and reasonably priced food including a delicious carvery option. Brilliant staff, very cheerful and always happy to help. Has a play area to keep the wee ones amused. Highly recommended.

Great food always piping hot ,staff are great so friendly and helpful also go out of there way to have a conversation with you cannot fault this place in anyway

Meal was great staff were lovely would definitely go back again!

Waited 1hr dinner. Heard others waited 45mins to an hr too. No explanation just a sorry. Really disappointing-they too busy with kids birthday party. Food was ok - brussels would break teeth-goodness know how they managed to get them brick hard. Dessert torte was only good food Thats what happens when paying upfront - if not for that would have walked out.

Worst prawn cocktail ever wouldn't recommend this place

Best Sunday Calvary always delish and fresh veg

The staff here are lovely and super helpful! Was on a business trip for a week and everything was great. Breakfast is a big spread with lots to choose from and dinner was also just as good! Busy every morning and evening with hotel guests and walk ins so booking a table ahead might be helpful around busy times 👍

Clean restaurant. Slow service slow at clearing tables

Had the sunday carvery but was disappointed.The meat was fine but the veg left a lot to be desired,peas were like bullets,carrots weren't even peeled and undercooked,cauliflower cheese just in a white sauce,and the roast potatoes were so dry they stuck in my throat the only veg I enjoyed was the parsnip!The veg was seriously under seasoned practically no salt whatsoever. But on the plus side my husband had a beefburgers that he enjoyed.But please salt the veg.

Staff were pleasant, food is very poor. Nice atmosphere with kids play area but food is terrible and dirty plates.

Has refill station for soft drinks, prices are good and is local to the airport

Lovely place with delicious meals. I have been there a couple of times with the family, and I am looking forward to the Christmas special. Saw the adverts for it, and I am definitely expectant. Staff members were very helpful and friendly. They went out of their way to make sure guests were comfortable. I would definitely recommend it. 👌

We have been using this restaurant occasionally for years. The quality of the atmosphere, fittings, staff and food has been allowed to slip quite badly recently.

won't be back to Brewers fayre 5 meals all disgusting 🤢

Came in at 10.07 am (breakfast on until 11) waited for 20 minutes to be seated to then be told there was jo tables which I could see was a lie as I could see 4 clean empty tables when I questioned the girl about the empty tables she told me sorry she didn't have time as she was just herself. I wasn't asking her to feed us

Staff behind bar not so helpful

Had breakfast and evening meal here including drinks. All excellent with friendly staff

Went for some lunch and catch up woth family. Soft play facilities are amazing to keep kids happy. Unfortunately service was poor. Ordered a three course kids meal for 5.99 (good value) only received 1 course

Very helpful and friendly staff and food was amazing. Really good vegan food options and the kids loved the soft play.

Very disappointed with the food at this visit. Burger was overcooked on 1 side and my wife's salad was simply poor. Won't be returning anytime soon.

Very enjoyable, good food well presented a friendly and caring atmosphere where all your needs are catered for. A special mention for going above and beyond the call of duty making the stay even more enjoyable to Jill and Heather a very big thank you, see you next year...

Fish and chips were small portions chips rather dry fish a little over cooked l ate it because I was hungry costa coffee was good we to cups each

Excellent meal with the family and quite reasonable price wise.

Food that was brought to the table was incorrect but was pleasant so no problem. Service was a bit on the slow side but again not a problem. What let the whole experience down was the two women on a table who were using the restaurant dining area as a call centre for what sounded like Barclays. Plugged in laptops and mobile phones with constant chatter about accounts and meetings. If I wanted to eat in an office, I would have stayed at work.

Lovely staff nice and talkative and bubbly service with a smile especially heather credit to your company will be back again

Really disappointed with the decline of food at this place, haven't been for a while and won't be returning anytime soon

Choice is good for lunch/dinner - usually well cooked and tastes good. Breakfast is sometimes order at the table but recently it's been a buffet. We prefer to order but the buffet is generally warm enough although sometimes a bit slow to replenish. (Careful you don't pick up a dirty plate!) A plus is that kids eat free for each paying adult at breakfast. Staff are always very busy so sometimes service is a little slower but most are friendly

Zegt genoeg eten koud ongezellig eet plek lawaai onder eten Betalen voor je het eten hebt

Went here for dinner tonight was absolutely shocking customer service was appalling the way we were spoken too was no way any server should talk to customer. We were there from 4:40 - 7:20pm waited for our main course to be told there was no medium steak even though we had ask for medium steak for one order. The chicken tikka was runny looked like dish water had been ran through it. The poppa Dom was absolutely stale and not edible. We then had our nephews cake come out and got told we would receive napkins and a knife. And small plates which never happened. Then on to dessert we placed an order for 4 kid’s pancakes and 2 Knickerbockers. We only received 2 of the kid’s pancake’s then went and got a refund for the other 2 pancakes and 2 Knickerbockers. I will absolutely never step foot back in this place. We couldn’t even get a hold of the mangers. On top that both girls that were serving our table had absolutely appalling attitudes. We kindly asked 2 times for spoons for kids pancakes and didn’t get them until after the kids had to eat with there hands. I’m so upset about this as it was my nephews 12th birthday and has been totally ruined by this restaurant

Very friendly staff was in for breakfast on Friday 1st Sept. Food was amazing and Heather and Gillian are a credit to your breakfast team

No more than just okay. Some of the staff were helpful. The balance were quite dour.

They made our hoilday, after big problems with craig tara, so do maple jam and honey ,this top place bring your kids for breakfast and cravey, ps they do gluten free food is good, staff very helpful thanks for make our hoilday

Great meal service was excellent and staff were brilliant.

Mixed grill shocking....medium rare steak was extremely well done, chicken dry, eggs rock solid. Struggle to see how it can go so wrong 🙈

Great place for a meal.staff are friendly and the food is delicious.this is my second visit and will be back again

Very warm and welcoming staff couldn't be anymore helpful

Ci siamo fermati perché senza auto si dorme all hotel accanto in attesa di partire domani, vista la vicinanza all' aeroporto ne abbiamo approfittato. Locale molto grande, i ragazzi al bar molto gentili Cucina da rivedere assolutamente ( bisogna adattarsi) la mia zuppa di pomodoro era mangiabile ma sicuramente dei barattoli

Perfect place to grab a bite whilst the kids play before a flight from Prestwick. Would recommend for families with young children.

Absolutely disaster of a place. Dirty tables Very slow service Was given wrong food no apologies and wasn’t offered replacement Had to ask for desserts that had been ordered as they lost order Had to ask 3 times for table to be cleared Have never seen a more disorganised place Food cold Fawlty Towers springs to mind

Place is very dirty, clothes lying around and counter thick with dust! Save yourself a health issue and if you are immunocompromised, stay clear. Staff were pleasant enough. Just a pity I cannot add pics!

A pretty typical Brewers Fayre. The first couple of times here it was okay. This time it was dire. On a Sunday evening. A huge number of people (counted 15) were queuing to order at the bar. Just one guy worked off his feet as he also had to fulfill all their drink orders. It took 25 mins just to place an order. There were other staff swanning around, but no-one thought to put more on bar/order taking. Lots of dishes were sold out. Then a 30 minute wait for the first course: an okay sharing platter of fried stuff. A 20 minute wait after that for the second course. The burger was billed as "gourmet" but was far from it. Way overcooked yet the cheese slices were just dumped on top with no attempt to melt them. The coleslaw was over sweet: like it was made with Thousand Island dressing. Probably best to avoid at busy times.

Poor food but at low prices. Sorry but I really don't want to say too much as I will be mean, and I dint like being mean. Staff were nice but the food was terrible... Stopping g now before I rant...