Ming Palace in Sandwell

As a vegetarian, I went there in person to place my order and inquire about the utensils used for vegetarian dishes. However, the front desk staff initially ignored me until a colleague informed them I was waiting. To make matters worse, in the middle of our conversation, they abruptly cut me off to take a phone order. Overall, a very poor first impression.

They have got children taking orders and can't get the order right on the last 2 occasions complete waste of time

Brilliant service and nice food thank you godbless

Ordered food from here on just eat, they marked as delivered but never turned up!!! Tried to call and they never answered the phone! Then when they did they just put the phone down on us!

Very good people. Very good and fresh food.

BE AWARE!!! DO NOT ORDER!! Order taken. Payment taken - one hour later - phone up asking where food is and cut the calls constantly - £22odd down - no refund so far - Thanks for the robbery - no food - no more money for food - Thanks for the robbery -

Tried for the first time and the food is so good will be back definitely so often, ordered online went 20mins later food ready hot and taste amazing.

My pensioner parents Ordered food from here and been customers for years both there curries were really salty and had to throw away so they phoned up and was told they will get there next one free which is correct in our eyes So ordered there next meal today to be told on the phone they will get 10% of really are you serious your food was wrong and was not eatable and you give £1.40 off there order when the original was £20 and threw In the bin Shocking treatment of a loyal customer for years Also Embarrassing you should be proud of your treatment to pensioners 👏👏👏👏👏👏👏

Nice food, reasonable priced. Friendly staff

Lovely food we have been coming here for a few years. Can't knock as its always tasted good. The service is good. 👍🏽

pancake roll.. just soy sprouts

Special curry very poor Pancake rolls half cooked

The worst food ever. Won ton soup ended in a toilet. Chicken very dry and tasteless

Thought I would try a new place and wish I hadn't. Prawn toast was missing 2 pieces,not that it maters that much as it was basically just sesame toast,couldn't find any prawn any where. Chips weren't cooked properly, chicken balls were mainly batter which wasn't cooked either (raw batter on inside) very disappointing

Worst takeaway ever, kids answering phone which then leads to items being missing from order. Chips where rock hard, sweet and sour sauce was like glue and food was cold.

Chow mein dishes not bad from here and Currys are ok too.

I had food from here for the first time in 5 years the last time the food was awful And this was just as bad I will never go there again Absolutely awful

Delicious food! Will be ordering from here again 👌👍

2 hour wait just to have the order cancelled without telling us. They only have 1 delivery driver working. The manager was meant to deliver our food after already waiting for an hour, and then decided to cancel the order while failing to mention that to us. This is the most pathetic example of customer service I've ever experienced and I will not be giving them another chance. They couldn't even offer a decent apology, instead saying that their owner gave the orders and then cancelled when they couldn't be bothered.

The lady is so kindhearted and very helpful too me her family is very polite. And I’ve never been let down with my orders and I’ve enjoyed every bite 🌸👍excellent..

Wired 45 to them cancel our order without reason then didn't answer the phone

Great food, friendly staff, would recommend 👍👍👍👍

Waited 2 hours for food. Please don’t accept orders if you are too busy!!! This was for my birthday and I’m so disappointed

I was appalled to hear that my order was over an hour later than predicted (on top of the long delivery time) as a result of the police officers who work opposite getting their orders first. Not a fair service.

Good food and friendly staff. Lovely

Very friendly good customer service & very helpful to.

The pork yuk sung had no flavour at all. It tasted like nothing. They add too much in it.

Although my order was late it was well worth the wait

Excellent food excellent quality excellent delivery, Ming palace is the best Chinese in Sandwell 👍🏻

First time ordering the food was tasty everyone enjoyed it.

Delicious food, quick delivery would order from them again.

Food is always nice hot and fresh from here very tasty too

Squid was lovely but rice was overcooked and duck was not tasty at all disappointed

💋 💋 💋 ❤️ ❤️ ❤️ 💋 💋 💋 ❤️ ❤️ ❤️ 💋 💋 💋 ❤️ ❤️ ❤️ 💋 💋 💋 ❤️ ❤️ ❤️ 💋 💋 We I Love You so many.😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 😍

Superb as always, if it wasn’t good I wouldn’t order as often. After all in West Brom we’re not short of takeaways!

The food is really good but though the delivery takes a while it's still excellent customer service great food as well the prices are really good I definitely recommend 😁👍

As always food was piping hot and delicious. Quick delivery too 👍🏼👍🏼

Pleasant delivery staff however food wasn’t very nice at all unfortunately won’t be ordering again.

Good price. Good presentation. Goo spice level

Best Chinese I've ever tasted 5 years of pure tastefulness

Extremely RUDE driver .. I live in an apartment building, because the owners don't speak English, the only person you can communicate with is THE DRIVER! ..Firstly he said my number wasn't on my building! Despite me ordering previously and obviously my address exists! Then he said he never comes in the apartment and customers come down to him. So basically he just didn't deliver because he couldn't be bothered to come to the door .. He was very rude, threatening and aggressive .. Ordered Via Just Eat! Took they money, then when I called to follow up my order they cancelled it, after a very aggressive exchange with the driver. I would not recommend this take away at all. Didn't get a chance to taste the food! But when the customer service is this poor, its really not worth taking the risk. You will not get a satisfactory resolution.

Always use this restaurant when staying here. Lovely food all the time.

Driver “forgot” our 1.5L of coca-cola that we ordered with the food and had to be called up by the restaurant in order for him to bring it back. The restaurant dealt with it very well but the driver thought it was funny. Considering we paid £2.50 for the drink. Overall, great customer service from the restaurant but the drivers’ customer service was poor.

Foods always good, never disappointed

Love this place. Food was great and on time too 😊

Not happy with food have ordered before not again 😢😢 absolute terrible!!!! Sweet sour sauce just water chicken balls just ??? Sorry never again

The spare ribs were the tiniest ribs I have ever seen, they were meant to be in Bbq sauce there was only a little bit in the tray and the ribs were dry and tough. We also ordered 1 Singapore chow mein and 1 chicken chow mein apart from the colour difference they both tatsed the same. The Singapore had plenty of meat in but no shrimps and definitely no heat in it. Havnt had a Chinese in ages and I won't be having one again any time soon. I rang the restaurant and they said next time I order they will add more shrimps. I won't be ordering again from here.

Lovely hot food and tasty thank u

Food arrived early was lovely and hot and delicious

Amazing value. Had salt and pepper munchie box. You get a bit of everything. Ribs could do with a bit more meat on them.

Food very hot and lovely but had to wait 1hr and 10mins for delivery slot then another 15mins on top. We ordered at 5.10pm.

First time ordering. Without doubt the worse chicken batter balls ive ever had the inner batter was far too stodgy and bland, sweet and sour sauce was water not a sauce, fried rice was oily, beef green peppers in black bean was ok but too hot and the chips was ok, overall quite poor wont be ordering again.

Don't take me wrong, food is okay, but I've ordered face to face with sauce got food without, and portions are way too small for that price. Couple of more disappointments not worth to mention.

My meal was a bit late but it was worth waiting for, excellent quality good food

Even though there is alot of bad reviews on delivery time, food came at a good time and was very nice. Thank you also diet coke cane instead of coke lady called just eat to amend so good customer service

Improve delivery service by having more than one delivery driver

Great food, great quality, great service, top delivery driver.

Never again will I order from here 2 hours I waited for food yes I know it’s New Year’s Eve if you knew you were gonna be busy you should of stopped taking orders simple. And then you forget my drink which I had to tell you about my drink finally turned up after I ate my food and to be honest the taste of the food wasn’t very nice and wasn’t worth the wait.

Ordered food at 7.35 told delivery 9pm. Called at 9.20 and told at least another half hour! No notice and now too late to order elsewhere. Appalling service and no NYE dinner. Disgusted.

Ok it's new years eve we knew it might be a little late but 1.5hrs late! Plus side is it was still hot and tasty

I ordered at 6.25 and was told it would be here by 7.40pm I rung at 7.55 to be told 20 minutes, rung again at 8.35 to be told sorry another 20-25 minutes it’s now 9.15pm and I’ve just rung to be told it’ll be 10 minutes as the driver has to drop of other delivery’s first so expecting it to also be cold aswell so really not happy considering this was £42 worth of food by the time it gets here it will of been atleast 3 hours.

food ok but yet again delivered late and not told till the last minute...

Not very nice yuk sung avoid with all costs

very late delivery but not told till the last minute.

Their are many Chinese takeaways in West Bromwich and I’ve tasted quite a few! This is without doubt the best

Duck had some weird noodles stuff with it and wasn’t usual plumb sauce.

Really tasty food and hot when delivered....thank you

Food was really nice just took a long time to arrive may be that’s a good sign there busy because the food was great

Food was nice as always but may be good to jump onto Uber eats if you haven’t got enough drivers to deliver. Really like the food but better to collect than wait 2 hours for delivery.

Decent food and delivered hot.Friendly driver too!

Food was 45 minutes late and was cold. Sweet and sour chicken balls were stodgy and inedible. Would not recommend.

Nice food, usually ok service but tonight my order took over two hours to arrive. I rang the takeaway after 1.30hr and they hadn’t even started cooking it yet. They apologised and I was told it would be with me in 15 minutes, another 35 minutes later it arrived! We’ve been offered no refund and they didn’t even put a free bit of food in, not even a spring roll and the delivery driver didn’t even apologise either. Not good enough.

Always good service and on time

The best Chinese food 👍😊 always have the best

Ordered at 7.40 and was told food would arrive by 9pm. Called at 9.10 for an update and was told they were going to start cooking my food now and it would be 15-20 minutes. The food eventually arrived at 9.45pm. By this time everybody in the house has been snacking on other things because of the long wait and are no longer hungry. Food is average. Not worth the 2 hour wait at all.

Food was delicious and arrived on time.

Arrived hot, good portion size and tasty. Would order again 👍🏻

Ordered at 6pm after two phone calls received 20.25pm

Not great. My special black bean curry came with only half the meat and seafood that it should have.

Really lovely food and a nice delivery guy. Bang on time. I did have to microwave it as it was only warm, but this was no issue. Thanks xx

Very oily food and hardly any vegetables in chow mein.

Always outstanding food and service. Wouldnt order from anywhere else!

We ended up waiting 1 hour 40 minutes in total for our food. It arrived 21 minutes after the already long wait

Some of my food was cross tamermination, in which I had to end up throwing away as I had king prawn curry and half way through I found a piece of beef in it 😠😠

Great food as always! Fantastic service. Never made any mistakes on orders and food always perfect!

What food was given was half decent however got kung po wrong, not sure what they gave us and the saur sauce wasnt very nice. Usually have nice food from the restaurant tonight wasnt great

My only takeaway shop I'll ever buy from x

Food was cold under cooked watery and taste less called restaurant said was freshly cooked but wasn't

Always have food from here.always excellent.however although it was delivered early we found some of it quite cool.once microwaved was better.will still order again.

Delivery was slightly late which is fine, but the food was bland and flavourless

Amazing tasting food! Will order again soon

75 minutes, uncooked batter on chicken balls, sweet and sour sauce very thin, shame you have to order first before they give you a delivery time but thats justeat not this takeaway, chips were lovely, sausages cooked but not browned?, chow mein was good too, expected better

Good food & service have been using this restaurant for ages & never had a complaint

Food was lovely as always but crackers were soft and soggy

This is my favourite Chinese takeaway, food is great, and they are very friendly when you collect

The food took an hr as advertised. It was very hot. Unfortunately, not much taste - very British with no spice, bland. The soup was not advertised as spicy but it was too spicy to eat.

Delicious food. Good prices. Lovely !

very poor quality . seaweed chewy. ribs cold and dry with the sauce. crispy chicken chewy and cold . chow mein not sure what the meat was. will never use again.

Went down a treat. Ordered the set meal for 3 people 1st time tried and will be coming back for more! Excellent x

Chips, crispy duck and sweer and sour chicken balls all soft rather than crispy, as if reheated. Chicken was rubbery and horrible. Curry sauce ok. Disappointing and actually expensive for a takeaway.