Milkshake Factory in Stoke-on-Trent

Have ordered a few times expecting it to improve as I thought due to it being a newer place, maybe they’re still finding their feet. Nope. The 3x I’ve ordered has been a constant waste of money. Milkshakes are so bland and tasteless, ordered a mango shake for it to taste like expired milk with no mango to be seen in sight. The jam and coconut sponge is drier than Gandi’s slipper. Chocolate cornflake cracknel is half decent and so is the iced sponge. On top of that, delivery takes ages to come. LAST time i'm wasting my money on this business. Sorry but literally have no good words for this business.

How come a mango shake is white

Made the nicest biscoff milkshake for me even when I couldn’t decide what to get!! Definitely order from here!!

Very very nice desserts. Super friendly staff but here a few times and staff are just amazing, great service, great communication and Max was amazing!

Called to ask for strawberries with my online order and didn’t get any, there was no option to purchase and I was told by someone over the phone to add it in the notes and I’d get it. When I called back I was told that it’s basically my fault for not purchasing strawberries when there’s no option for that

Food was really nice, and customer service was absolutely brilliant, couldn’t be any friendlier.

Very nice dessert. Tasted fresh came warm. Customer service was very good. They also give a free crepe. Will definitely be ordering again.

Ordered Ferrero Rocher milkshake just after midnight, definitely the worst i had completely tasteless could of made it better at home.

Ordered from here last night. It all went in the bin. The custard was cold, cake was hard. Never again. Called takeaway multiple times, but there no answer. Waste of money.

The package arrives very quickly and tastes great.

Very nice staff amazing milkshakes and icecream its a must for birthday 10/10

Perfect place great staff some of the best desert ive ever had

Really great service and delicious desserts. Our crepe with ice cream and cookie dough with ice cream were perfect. Definitely recommend and will go again. The staff were very kind too.

Absolutely banging. I had a carrot cake, fruit waffle, chocolate doughnut. With 3 different types of custard. Mint, chocolate, and standard. Everything arrived nice and warm. And to top it off I got some gummy sweets. This place is a kids dream. I love it defo going to be ordering again. 😁😁 Edit 4 months later: wonderful place had a major sugar cravings they were very accommodating about half an hour before close. Thank you to the gentleman that called me cuz they hadn't got red velvet cheese cake but the substitute recommendation ( I asked for a substitute) was bang on. Customer service is amazing. Thanks you milkshake factory 😘🥰

Had a mixed ferrero Roche and bueno milkshake mixed and it was the best milkshake I’ve had from within the city we also ordered a banana shake too and that too was bangin absolutely amazing shakes wont now go anywhere else for my milkshakes

Ordered waffle came burnt to crisp ended up throwing it. Won’t be ordering again.

First time I order dessert from here it was very good n taste recommend 10/10

Ordered 2 bueno milkshakes, really tasty and good value for money 10/10!

Honestly, best cookie dough I’ve had in a while! Very soft on the inside just how I like it and for a good price too. Amazing service, made me and my friends feel welcome, they were very kind. Will definitely order from them again.

Service & dessert are spot on ,highly recommend

Ordered cheesecake and old school cake and both came frozen, you could still taste the ice. Paid extra for strawberry custard and it tasted nothing like it. Also ordered 2 milkshakes the MJ which was basically just milk, you couldn’t taste any chocolate and the Shirley Bassey was daim and kinder bueno and it tasted like a biscuit. It also states 3 slices of cheesecake, only one had come. Will not be ordering from here again.

This was the worst night ever I ordered late I checked Deliveroo and it said this was open I double checked the closing times they closed at 4am so I went ahead and placed a large order it said it came around 3am it never came I called the restaurant multiple times and no one picked up if ur going to run a rate night restaurant where order tracking is limited atlesst pick up the phone to tell people ur not going to deliver!!! I want my money back

The creps it’s amazing, I like it.😊

Not a good first experience. Ordered a Cherry Bakewell milkshake but received a strawberry one with no apology. Ordered the Cookie Monster cookie dough but added a note asking to remove the bubblegum sauce and replace with caramel, but they ignored it and included a print out of the receipt which shows my note in big writing. Driver couldn’t find us and we got a very angry, aggressive phone call from the restaurant. Definitely not returning. Do not reccomend

10/10 milkshake and cakes and the lot recomend 100

pretty tasty! i’m from cornwall and pretty friendly for 1am and with what i’ve been told stoke is like👍🏼 10/10 definitely recommend!

The food is very good, I love it ☺️

everything was perfect i like it very much thanks for everything

I ordered chips they were lovely and very nice the staff are lovely and friendly

We ordered 12 inch pepperoni pizza. Base was very fresh, came to us very quickly with a friendly driver. Can't fault the service.

Waited about hour an half multiple times now. By the time it comes I wasn’t even hungry. Ordered it at 11:30 came at 1:20.

Best milkshakes in town and food amazing too

We go everyday for a milkshake at least! The food is on point and the shakes the best I’ve found in stoke by far I travel hour round trip! 💯 Ferraro Roche one my faves!

Best in stoke!! Always appreciate their service!! 100% best in stoke

Quality milkshakes and deserts would highly recommend if you want to try something new

Amazing quality milkshakes I would highly recommend, great service and amazing staff I would order here every night if I could

Desserts are fantastic! Customer service is on point too. Delivery driver is very polite. Will be ordering again very soon 10/10

Well I ordered and online came up saying I had received my order when I clearly hadn't been keeping an eye out for them so they have no excuses

delivery was quick and driver was very polite and food is amazing. Will order again!

Ordered from here a couple of times now, usually the desserts are amazing but tonight was a bit disappointing, I tried the “Bert & Erniee cookie dough” which didn’t come as well presented as other things we’ve had from here, it says on the menu it would come with a separate salted caramel ice cream however once the order arrived my partner called the shop back as we hadn’t received it and was told that they now serve all cookie doughs with vanilla gelato instead which had been added to the biscoff ice cream we’d ordered separately, one of the j20s was missing too, however the person on the phone said that they would make a note of it we could have it delivered on our next order. On the other hand the biscoff cake slice we ordered looked amazing and my partner really enjoyed it, hopefully next time we order it’ll be back to it’s usual amazing quality 😃

I have ordered waffle and crepe through deliveroo. Both of the dough are sour and the crepe was hard couldn’t cut through it without shaking the whole table. We have waited for an hour and a half. I wouldn’t order from this place again. Felt like I have been scammed by the reviews.

My daughter has just made our first and last order from here never again I spent over 40 pounds for cakes and custard and milkshakes I am very disappointed I must say I asked for mint custard I can only describe it as just normal custard that's looks like it's been added with food colouring looked like mushy peas and the milkshake didn't have much taste at all I rang and asked why my custard looked like mushypeas and no hint of mint he couldn't tell me why never order from here day light robbery

We have ordered from here so many times but the last two times have been really rubbish orders have been wrong sent the wrong items out

First time ordering and we were not disappointed! Cakes are beautiful and the custard is delicious! Staff and drivers are very polite , will be ordering again! X

Personally I could wait to upload this idk what strawberry icecream came with the strawberry fields waffle but it was sooooo nice I love the school sponge cake I haven’t seen the waffle yet but Ik it’s finna be amazing I’m obsessed with this icecream

Rubbish. Half of order was missing and the cookie dough was raw and cold. The crepe was cold and thick which was raw in the middle. Couldn’t tell which milkshake actually arrived because all it tasted of was milk.

Lovely experience and lovely sweets ❤❤ I loved the test of the chocolate

the best dessert takeaway.just amazing

Best Cadbury mini Rolls cake shake ever <3 one of my favourite places already :) :)

Best dessert ever, definitely recommended

the best milkshake ive ever had in my life, super friendly staff.

amazing place & dessert , definitely ordering again

the best of the best dessert takeaways , the best milkshakes I ever had , I definately recommend it

amazing milkshakes as always, best place in stoke

Visited yesterday, food delicious, staff and service 10/10 Best takeaway in town hands down thanks for having us

Great prices, very fast delivery

Great dessert place all my family loved them.

Beautiful desserts fast delivery good prices recommend

Friendly staff and always good portions

I do not know about all these other reviews but I will never go this place again, I will never order from these again, the staff RUDE, the dessert wasn’t even edible, the donuts were disgusting and wasn’t even the flavours we asked for, my lil brother couldn’t even eat it, I mean personally If you looking for good dessert to get your moneys worth I suggest “ my little dessert” or “my dessert” or “ dessert shop” This might of been an off day so I suggest you find out for yourself if you like it or not, we all got different taste but my opinion I wouldn’t come here again Also suggest they update their closing and opening times seeing as online it said it was closed but it wasnt

I have been ordering milkshakes from this shop for a few weeks now. The delivery times have been spot on and every single milkshake was absolutely gorgeous. Thank you.

Nasty discusting shakes could make better at home. Extortionate price for poor product very very poor management. 😢 will not use in future.

The strawberry milkshake was lovely , but the strawberry and cream cheescake was frozen so I couldn't eat all of it which was a shame because everything else we had was lovely

wow! i am amazed honestly. me and my boyfriend decided order from here for the first time, we don’t usually order desserts but both felt in the mood for them. I ordered the Ferrero Temptations Crepe, Raffaello milkshake and a side of custard. My boyfriend had a concrete cake with custard and a lotus biscoff milkshake. we paid £22 for all of that!!! anddd we got 2 slices of honeycomb golden nugget cheesecake for free😍 I will say that when i’m next wanting a dessert or something sweet, we will definitely be ordering from here. The delivery driver was really sweet as well. Thanks guys x

Took over an hour to come last night and when it did arrive it was freezing cold and the milkshakes didn’t taste fresh like they normally do.

Best milkshake place in Stoke. Could improve on delivery time

The cookie dough were lovely but disappointing we had to wait 2 hours for delivery.

Never had a bad experience here all ways fast delivery and love the cookie dough and cheesecakes and the shakes are amazing on par with five guys

Always tasty desserts and the gelato is delicious. Great portion sizes too for the price

The chocolate shortbread and plain shortbread is 10/10. The chocolate shortbread is exactly how they used to make it in school. Tastes like concrete cake. It’s so delicious . Love that this place also has different flavour custards like mint , strawberry etc most places don’t offer this! Also love that there is plain shortbread like school days we haven’t found this at any other dessert place except here . The menu has a a lot to offer , a lot of variety. If there was more of a seating area would’ve gone more but it’s more like a takeaway place. Will definitely go back for the shortbread though it’s the best hands down. Ordered again and had a issue which the lady resolved with great customer service , they definitely listen to customers which would make me order again and again. I’ve never gone anywhere which does so many old school cakes and trust me I’ve gone so many dessert places . 10/10 customer service. On a cheat day I treat myself to milkshake factory. Best dessert in stoke!

Just tried the oreo cheese cake and must say one of the best