Milanos in Ballymena

Been a regular customer for 21 years , never fails in quality and service. 🥂😊

Amazing house sauce on the kebabs

Excellent food and staff were very attentive. Highly recommend

Cozy restaurant and fast service. We ordered a pizza and a burger sandwich . The food was great it’s like homemade food .

Lunch in milanos today and food was beautiful we had salt and chilli chicken and my partner has pizza. Such a beautiful meal and so affordable. The place is beautiful and the staff as so helpful.

We have been a number of times now & loved every meal we have had. The lunchtime menu is great value & if you like a salad this would probably be the best salad you have ever eaten! Instead of being lots of leaves, you get a portion of everything that you want from a salad. We came with friends from America recently and they said that they have never had such a good pizza & the service is exceptional. We will be back again & again, as this is the best wee restaurant in Ballymena.

Lovely, smiley waitresses, food lovely and freshly cooked. Always a pleasure to eat here.

Very disappointed in my experience Garlic bread is from a supermarket Chips are also cheap Yet the prices don't reflect that Offered feedback forms but no pens Overall a meal anyone could make at home with ease and a lot cheaper Sorry to say it's a disappointment

Super lunch, staff excellent will definitely be back

First time absolutely brilliant

My wife and I went to Ballymena on Thursday and went for lunch in Milanos big mistake.We ordered chicken cehabatta and chips each.The best thing we could say about the meal was that the bread was fresh but completely devoid of chicken some lettuce 🥬🍅 completely tasteless. Frozen chips and wilted salad come on Northern Ireland surely we can do better than this.Do not eat here we complained but the staff did not give a sht.

Had a great time, food was good and delivered in a timely and professional manner and the service was excellent.

Friendly staff and food was amazing

Great food😋 ,friendly service and a good atmosphere

Lovely meal, excellent customer service

Fantastic food at a very reasonable price. We will be back.

Great dinner at Milanos, the waitresses pleasant and friendly, the dishes good and well prepared, I recommend! We ordered a pizza, pasta and a salad ;-) so we could taste everything

Yet again the staff at Milanos go above & beyond for the customer. Placed an order via ballymena eats app (it's great). One item wasn't available & my phone wasn't working so I missed the calls to help. When I called using another phone, the staff made my order & an alternative even though the kitchen was closing & had it to my door in less than 30 mins. ( I have allergies & they always keep me safe. Tasted magnificent as always. These people can do no wrong!!!! Order with confidence. The steaks are amazing 😍

Order 3 Pizza’s last night 10th Aug 24 for delivery to say I was disappointed was an understatement the first 2 pizzas looked and tasted like cheap and tasteless supermarket bought, The third was a Calzones chicken ham cheese and garlic butter I was looking forward to this one surely it couldn’t be as bad as the last 2, How wrong was I just as bad as the first 2. The bill came to £35.35 for delivery within 2 mile.. I managed to take photos of the Calzones judge for your self I’m only scoring this 1 star because I can’t score any lower. Stay away from delivery at least if I was in the restaurant I could have sent it back and asked if they needed any advice. Thanks Allan I’ll contact the restaurant now

Staff are absolutely lovely, really make you feel welcome and looked after. Very reasonable priced and decent food.

Food was beautiful and staff were really accommodating to our party with 2 young children. We will definitely be back

Always very friendly waitresses and delicious food. Have never had a bad experience. Definitely recommend.

Pleasant, friendly staff and delicious food. Will definitely be back.

The nicest friendliest staff lovely clean restaurant

Great place, great staff, food fantastic, good price, lovely atmosphere. Worth a visit

One of our go to restaurants when we're in Ballymena. Top quality food at great prices. The staff are excellent, Molly always looks after us!

Food was fine but delivery time is awful. ordered the food at 5:23 and was postponed until 7:15.

Beautiful food and experience as always ! Love coming here, super friendly staff as well :)

The food was absolutely amazing and the service was outstanding and I enjoyed the food a bit more than I probably should have and I'll tell u this I WILL be back here again

Friendly and very helpful staff, and great pizzas. The gluten free pizzas are better than any GF pizzas I have tried out so far! Thank you!

Called in looking for a take away pizza, was given a take away menu and chose 2 x medium pizzas on the offer section, then I was told sorry, that offer isn't on tonight. Picked another offer, again, sorry that's not on either. 3rd time lucky, I just ordered a large pizza, not the cheapest in the world. Took a seat in the restaurant and waited about 10 mins, one of the lovely waitresses brought the pizza to my table. I ordered a large pizza, I'd say that this was definitely a medium. Was it nice? It was cooked to perfection, thin and crispy, nice sauce and toppings. Would it feed 2 people >no. Was it value for money >no. Would I order again >if I was passing yes but if I was hungry I'd definitely be heading elsewhere. Very tasty pizza, but not good value for money.

Love this place, food is amazing and staff are lovely.

We were a party of 4 and had different meals all were happy with the food the staff were professionall and pleasant. We thought the food was very reasonable priced. Happy to return again.

Popped in for a quick feed on a night out. Managed to get a table with no reservation...got lucky lol the food was amazing and the staff were very friendly and attentive. Will definitely be back!

Amazing food and great staff! Molly our waiter was so pleasant and nothing was a problem she was a fantastic server!!!!!!

Fresh hot food delivered every Friday night for me and the kids

Lovely place, good food, big portions. One of the best pizzas in town!

They were during lunch with the family. I was thinking of ordering a pizza from the lunch menu, but at the last moment I changed my mind and ordered a "full house" pizza. and did not miss! the taste is simply wow! I recommend!

Excellent as always Been loads of times they just go above and beyond Definitely would recommend And excellent for large parties

food is amazing and customer service is very friendly and the pizzas are delicious, nachos and mozzarella sticks are a delight too. will definitely come again:)

Food was lovely and reasonably priced highly recommend! Handy for anyone shopping in the town ! And service was great !!

Another lovely meal in Milanos, which is one of our favourites. Great choice of food at reasonable prices, with lovely staff and great atmosphere. Highly recommended.

Love Milanos! Always great food and friendly service. Definitely would recommend.

Love this place, good food and nice friendly service all the time

Food is always very good and served quickly, along with the friendly service! Highly recommend for the gluten free pizza and has to be the best in ballymena!

My friends and I come here every month food atmosphere and staff excellent. Highly recommend Milanos 👌

1st visit and it was really lovely. Food was delicious, well presented and our server was brilliant. Sorry, didn't get name but her customer service was excellent. We will definitely be back👍

Great food and excellent service. Highly recommend...

Lovely meal with colleagues to mark the end of an era.

Love this place 😍😍 food and service always fab

Second time here and i will return. Food & service is top class. If in Ballymena do not miss this place

Excellent food and service, very friendly staff

Service was amazing. We wanted a booth and the waitress ensured we got one whilst escorting us to another table to wait on one becoming available. Provided drinks and menus. Food was amazing. Highly recommended!!

Had the salt and chilli chicken with chips lovely sized portion and delicious too definitely be back

A lovely, busy Italian restaurant, even on a Tuesday night. You can see the pizzas being tossed and made downstairs which adds extra interest to the evening. The staff were very helpful about menu choices etc. Great value for money.

Great pizza as usual. Please Please get baby changing room or station. I had to change my son on floor of toilet not very hygienic.

Great food at an amazing price. Lovely and fresh and served very quickly Staff very friendly.

Milano's restaurant management should pay attention to all feedback, positive or negative. I was simply suggesting that the business should consider look at better communications within their delivery service. I'm not interested in getting into the details of who said what, I know what the waitress told me. To prevent any misunderstandings or attempts to conceal mistakes in the future, it would be helpful if you simply just called your customers and informed them that there will be a delay in their delivery. Lastly, from a public relations standpoint, it is advisable to avoid expressing your frustrations so publicly on platforms like Google's customer service platform.

Great authentic restaurant, great food, and prompt service. The staff are always polite and attentive. The food is delicious with something for everyone and is quite reasonably priced which is unusual these days.

Food was great, really lovely servers

Perfect rustic pizza boutique...

Food was really good. Service was excellant

We've dined here multiple times with friends and family and have always had a great experience! The food is lovely and the staff & service is always great. We'll definitely be back!

Lovely staff, delicious food (to die for!!!). Perfect place for the whole family, 5 stars🌟

My family and I called in during the Easter holidays and were promptly accommodated with a large table upstairs. The food was delicious and everyone cleared their plates. We will definitely be back. Thanks

first class food very pleasant staff value for money

Excellent service from Chelsea, our waitress! Pizza, lasagna, and chocolate cake were all outstanding!

Food was very nice and the atompshere and service was brilliant🙌 I Would recommend the chocolate brownie

Served promptly. The food was served hot. Overall, a lovely experience.

An established restaurant Ver. a reliable pizza delivery service… pick one? Milano has a good and long established reputation for making premium, quality pizza in Ballymena. I don’t normally order takeaway pizza as I’m usually underwhelmed by the quality of made-to-order, delivered pizza but with a recent recommendation I thought I’d try their restaurant this evening. I called by phone and ordered two large pizzas for delivery this evening where the restaurant’s waitress informed me that they were unable to take online card payments and required ‘cash on delivery’. Already suspicious as most online delivery services take payment by debit card, I agreed to pay with cash upon delivery. The waitress took my order, told me the cost and stated my order would be delivered in 45 - 60 mins. After 110 minutes I called the restaurant to check the status of my order where I was casually informed that my order was just going into the oven now!!! I hung up and briefly considered my options, I called the restaurant back 30 seconds later to be told “I had lost my appetite” due to the late delivery and requested for my order to be cancelled. The waitress then informed me that my order was now “baked, boxed and on-route” !?!? Knowing the time it takes to bake an authentic, premium pizza, I wasn’t sure what to believe. I reconfirmed the definite cancellation of my order. Restaurants who offer a delivery service need to decide what type of customer service they can offer; a customer-focused, sit-in restaurant or a premium delivery service. If they have the experience, scope and staff to deliver both options, great… if not then hard decisions need to be considered. If I were sitting in Milano’s restaurant this evening and I waited 20 minutes to be told my order we being put into the oven then told by the same person 30 seconds later that my meal was on a tray and being prepared for serving, what would go through your mind… confusion, frustration, where is my food order, what value is my business to this restaurant and can they genuinely serve in-house as well as deliver? The night-time hospitality economy in Ballymena is on its knees, it’s time for established and reputable businesses like Milano to-step, re-consider and re-evaluate their business model and decide what customer facing services can they genuinely offer?

Milano has a good and long established reputation for making premium, quality pizza in Ballymena. I don’t normally order takeaway pizza as I’m usually underwhelmed by the quality of made-to-order, delivered pizza but with a recent recommendation I thought I’d try their restaurant this evening. I called by phone and ordered two large pizzas for delivery this evening where the restaurant’s waitress informed me that they were unable to take online card payments and required ‘cash on delivery’. Already suspicious as most online delivery services take payment by debit card, I agreed to pay with cash upon delivery. The waitress took my order, told me the cost and stated my order would be delivered in 45 - 60 mins. After 110 minutes I called the restaurant to check the status of my order where I was casually informed that my order was just going into the oven now!!! I hung up and briefly considered my options, I called the restaurant back 30 seconds later to be told “I had lost my appetite” due to the late delivery and requested for my order to be cancelled. The waitress then informed me that my order was now “baked, boxed and on-route” !?!? Knowing the time it takes to bake an authentic, premium pizza, I wasn’t sure what to believe. I reconfirmed the definite cancellation of my order. Restaurants who offer a delivery service need to decide what type of customer service they can offer; a customer-focused, sit-in restaurant or a premium delivery service. If they have the experience, scope and staff to deliver both options, great… if not then hard decisions need to be considered. If I were sitting in Milano’s restaurant this evening and I waited 20 minutes to be told my order we being put into the oven then told by the same person 30 seconds later that my meal was on a tray and being prepared for serving, what would go through your mind… confusion, frustration, where is my food order, what value is my business to this restaurant and can they genuinely serve in-house as well as deliver? The night-time hospitality economy in Ballymena is on its knees, it’s time for established and reputable businesses like Milano to-step, re-consider and re-evaluate their business model and decide what customer facing services can they genuinely offer?

Celebrated Mother's day here with family. It was very nice 👍

Food was excellent as always great customer service and food was brought to our table quickly

Amazing as always, so well priced, food amazing and staff always friendly and attentive 💗

The food was delicious and Chelsea was very friendly and helpful, one of the best waiters ever. Highly recomend!

Very good place it's me and my bestie's fav restaurant.

Staff always so friendly and food always lovely. Ideal for a spot off lunch

I was in today 28th February 2pm, the waitress was fantastic her customer service was amazing, just a lovely lovely girl I’m just sorry I forgot to ask her name

Waitress was brilliant, very attentive and food was first class

What a gem, the food was lovely and the service fantastic. Reasonable prices for quality food and plenty to choose from the menu.

Top class food. Can’t wait to come back. The burger was absolutely gorgeous and the chips were amazing. Went here before the cinema. Glad I visited and i definitely will be back.

May still be OK for pizza but was disappointed with pulled pork and lasagne. Portion size and how food was presented was poor. Definitely would no longer recommend it to anyone.

Food excellent and the service was very good too.

Lovely little restaurant with good food and friendly staff

I'd have given 0 stars if it was an option. £4 for a tiny portion of chips. I mentioned to the girl I was paying & who served us that it was very expensive for such a small portion to be snapped at 'I don't make the prices.' She had absolutely no manners at all, no please or thank you at any time. Generally if I'm not happy with somewhere I just won't go back but to be spoke to with such a bad attitude and treated like we were was disgusting. She shouldn't be interacting with people in any capacity.

Lovely menu, really cosey nice atmosphere , food was lovely , carers for big parties

Excellent food and service. Staff were excellent attentive but not in your face. Food was absolutely amazing, arrived after a very short wait and was piping hot, we had starters and main. 💯A⭐️ 👌👍🤛

Great pizza and the young girls serving were absolutely brilliant. Been there loadsa time, try to book downstairs though, better atmosphere.

wonderful service and lovely servers, best pizza around! ♥️♥️

Great food and service as always.

Always 5* food and service. Our favourite place to eat

A great spot for lunch. Service was friendly and quick.

Small, cosy and comfortable. Great food and attentive staff. Definitely recommended

Good food and great service if you would like good food come here

Great little Italian. Wonderful service Wonderful food Wonderful atmosphere and almost the most Wonderful 😀 time of the year@

loved it great service as always great food

Always excellent food and the service is even better! Friendly and cheery staff who are keen to ensure a positive experience.

Staff are so lovely & friendly. Great food & value for money.

Great service. Food was amazing and really good value. Highly recommend

Had a wonderful pineapple pizza! Would come back again :)