Mcdonald's Restaurants in Newtownabbey

I placed a pickup order through the app on my way home, hoping it would be quicker. Unfortunately, it was the opposite. My order number was 68, but I hadn’t received my food even after number 78 was called. I asked the staff about my order, and eventually I received it — but it was immediately obvious that the fries were missing, even though I had ordered two large ones. The staff added them after I pointed it out. When I got home, I realized one of the burgers was missing. I tried calling the store but got no answer. I also attempted to use the “Talk to McDonald’s Virtual Assistant” feature in the app, but it wouldn’t let me send any messages. So I drove back to the store to request a refund for the missing burger. However, the staff told me I could only get a refund if I returned all the food — but my son had already taken a bite of one burger and eaten some fries. At that point, I regretted driving back, as it just wasted my time and fuel. On the bright side, this experience might help my family cut back on fast food — I’m honestly fed up after today.

Something missing from the drive through order again....every time !

Typical McDonald's, nothing to complain about.

paid and ordered for 2 curry dips, didn't receive them. other than that, order was good

Have not got it even though it is saying that it was delivered

When the food finally arrived the driver give me my large cup half empty ? Plus food was cold …

driver was no problem, food items missing restaurants fault again

It was absolutely freezing it went in the bin I didn’t eat it ridiculous

Yet another mistake by this restaurant, I ordered one strawberry milkshake and one chocolate milkshake but got two chocolate ones. My son doesn’t like the chocolate one so had to do without. Not the first time this restaurant has made an error with my order!

missing big mac meal and 2 chips and the food came cold

order was cold and my son didn't get his minecraft collectable with his nugget meal.

Very poor. Waited an hour for my food. The restaurant is not even that far away. App said 30 minutes. It counted down to 7 three times and went back to 12 minutes. The food was near cold. Maybe make some priority the fact I paid at least my hourly wage for a burger. Also the fact it was meant to be my dinner because I only got to sit down after 10pm and only got it after 11pm

Every order Ive made has had missing items, tonight’s order is missing 3 medium fries 2 small fries and not one sauce came and they should of came with 4 different meals, I left a note for the delivery driver to double check the order and gave directions to my house as they always drive past our street and you could see the driver didn’t read the note either

drink came without lid on properly the drink was spilt all over bag.

Didn't recieve 3 of the triple cheese burgers that were ordered

Excellent delivery driver. Very pleasant to deal with

Generally okay just need to wait if your customising anything.

shocking service! Food was cold & half of the drink was spilled. Driver sat outside my house for nearly 10 mins then rang to day the drink had spilled out & asked uf I still wanted it. Obviously if I had known the food was freezing I would not have accepted it!

Why is the food there so cold? Ordered online. Ok, I can understand because delivery takes a time and this kind of thing could happens. Three months ago with my family while shopping at the mall. Fries cold and soggy, all three packages, burgers cold too. My veggie burger as if it was yesterday. We ate meals, despite that. 2 days ago I stopped there after work while driving through and decided to give it another chance. I was very hungry because I hadn't eaten anything for 7 hours, during a busy day. I bought a chicken katsu wrap and it was limp, rubbery, tasted weird. I threw it away after a few bites, despite being hungry. I drove to another Mac, 2 miles away on Shore Road. There's a huge difference there. Fries warm, crispy. Chicken wrap delicious, fresh. Not recommended.

Times kept changing and our Chios were lying all over the bag. Wasn’t the warmest.

Food was nice but missing an item and also the toy that came with the Minecraft meals which I am kinda dissatisfied with, as that’s the reason i purchased this meal in the first place

Website has shown courier at the restaurant for almost 50 minutes food is cold and inedible, the delivery once leaving the restaurant took less than 10 minutes so there should not have been a long wait

hot food was absolutely freezing and ice cream was runny 😔 defrosted... terrible service 😞

Bits missing as usual and freezing

Delivery driver drove 20 mins in the wrong direction before coming to my house food was stone cold and driver refused to go back and get us new food I want a refund

no Minecraft toy with meal reason for buying children disappointed

Got the wrong food and had to reorder. no refund yet.

all perfect and hot when we got it

we ordered Minecraft meals and didn't receive the toys

ordered at 18.22 arrived at 19.46 ridiculous

1 cheese burger with just ketchup missing from order.

Ordered minecraft meal for son- collectable was missing… was the whole point of ordering the meal.

ordered the new minecraft meals and of course they were sent without the collectibles!!!! kids are devastated. ALWAYS something wrong when you order from Newtownabbey branch!!!

Ordered a happy meal and it took far too long and they didn't give the toy or fries

My order was absolutely freezing when it came

Ordered x3 9 nugget meals with 1 missing fries, all 6 dips missing and it was cold. First time I’ve ordered from here and I won’t be ordering again!!

delivery driver was very pleasant and got everything including dip

Went and done 2 orders and brought us the wrong items beyond disgraceful to be honest

forgot my dips and wrap order wrong

Friendly driver, nothing missing from order

Clearly the staff are on drugs and haven't a clue every time the order is wrong how hard is it to follow simple instructions seriously need to fire and actually hire people who know what they're doing useless

Bad service u guys dont even get our orders right we ordered food and only half of it came u need to start paying atention to people orders

received someone else order, when questioned there isn't anything anyone can do. this McDonald's is shocking as there is always something wrong with every order.

Food opened on arrival mising drink

missing 1 iced latte coffee and the other was upside down so no iced lattes

I ordered a happy meal, as well as tea for myself and wrap with grilled chicken with vegs. The service was quick, but anyway I heard from my daughter that the fries and nuggets in the happy meal were cold. My wrap was a totally mistake. After taking it out of the tube it just fall flat. I tried the cucumber that fell out of the packaging and I could already feel that something was wrong. The vegetables in the wrap were just old, bitter, the meat was also bad, as if it had been made a few days earlier, a completely strange taste (and I had eaten these wraps in a few McDonald's before and they were tasty). Literally cold inside, as if they had been in the fridge for some time. I tried to give it a chance, but after 6 bites, I had already eaten a lot, most of the wrap ended up in the bin. I felt disgusted, just felt like I had eaten something old. Even the tea was not hot as usual either. My worst mac experience to this time.

Food was cold when it got here

That’s is a joke every time I get food something’s missing every time that’s 4 chips and 2 Big Macs say you get free ideas and it doesn’t come to

every single time I order always stuff missing ,maybe the staff needs to understand the orders more as this isn't normal for every delivery 😑

I did not receive 70% of my order. I am disabled with 3 disabled children. driver made me come to my main door and still give the wrong order.

Driver was excellent. However no sauces x10 and food was very cold. Very disappointing expected McMore from a McMassive company. Not McSatisfied l

I ordered a burger and a milkshake, no milkshakes with my order and no connection to your phone. You charged me for it. I want my shake or my money

45minute delivery time, well packaged, missing a few items.

Absolutely disgusted took over 2 hours for my food to arrive I want a full refund.

Received a beef burger instead of a chicken burger, not to mention it was cold, no sauces and wait time was ages.

No straws. No free chicken selects and cold food

No dips again with my order every single time I order there is dips that come with it? It’s absolutely brutal, who eats McDonald’s without a dip? How hard can it be to put a dip in the bag Sort it out

The driver delivers my order to someone else’s and gave me their order in turn very confusing

asked for double muffin n got single

very greasy lot of oil sitting in the bag

Ordered 2 large fries but they were 2 small fries in large cartons

went to wrong address and food was freezing ibeant another delivery

I didn’t even receive my order it said it’s been delivered and I’m sitting here with no food

Friendly driver nothing missing all good

food is freezing and no sauces were given which were paid for

there was a burger missing from my order always something when I order from this app

no order delivered at the costvof over 30 pounds

Didn’t give any of the dips we ordered

Food always spot on, lower score because 90% of the time there is stuff missing from the order

Never received our order your driver got a £3 tip and gave my order to someone else i demand a refund and his tip back

I have a small order usually and most of the times previously have been ok ... I've given the fries the benefit of the doubt lately but yet again I got a portion of cold floppy fries. Just very poor. I don't know if they are being left out for ages but i expected hot crispy fries....sadly they no longer seem to exist here.. so it's not somewhere I will be back to ... also, surely it's standard practice to put a napkin in the brown bag...seriously, it's takeaway food. It's abc surely. I always have to ask which is poor and quite shoddy. Also the signs on leaving obscure the cars coming up the entrance to McDonald's itself and Abbey centre and means you can't see these cars to the last minute!...please please address this before someone gets hit by a car.

Whole order was cold. Uneatable had to go in the bin. Very unhappy customer.

chips were soggy and they forgot my red onion in my burger

Ordered tea it came with no milk. I also ordered milk separately and they me a bottle of water. I ordered because I needed the milk as I had none in the house and couldn't get to the shop so left with tea I can't drink and no milk

always something missing in orders.. should always double check to make sure everything is there

more stone cold food as these drivers have no sat navs, 40 mins i m 3 mins away

Worst service ever nearly 2 hours wait my wife drove over to be told not our problem 3rd party so never again if they can't deliver don't take the order and another thing when my wife got to McDonald's the place was empty so no excuse about being busy!!

Honestly I think this is the longest I have ever waited for a mcdonalds. It was busy when I went in but I was not expecting to wait 25mins for food. The boards weren't working either so no one knew what numbers had been called etc. It honestly came across as if the staff weren't really interested and didn't really seem like anyone was in charge of organising the chaos.

No food delivered , very unhappy

only thing was wrong milkshakes. other than that great food

delivery took 2 hours food was no longer wanted but was unable to cancel because the courier was already assigned

Wrong house and never received order fuming …. Want a refund

classic fast food nothing new service ok place clean

Food cold and the drink was flat and also food cold.

order wasn't delivered to 7 glenhurst drive

Very friendly delivery driver, restaurant didn’t put dips in the bag

Order never came, Refund was rejected. Horrific service

Food was cold burger was dressed when asked for it not to be

Wrong items as per usual, unfortunately they never get it right. Been a while from I've ordered and won't be again. Nothing has changed!

Food was freezing and didnt get some of my stuff ?not happy

2nd time in a week use have marked order as delivered and I haven't received!!

second time in a row I've got 9 nuggets instead of 9 chicken selects

the food arrive in good condition an actually roasting

Do not order from this place, foods always cold, never give sauces when paid for, worst shop in the area

My food hasn't been delivered to 124 whitewell road

Wrong order delivered, got Mcstormzy meal and small chip only 2 small chips got delivered, and they were freezing.

Driver didn’t even bother to come to my door with the food just drove off, tr*mp

Delivery was quick and not to a fault mc Donald’s no drinks or fries with meals

always have a problem with my order.. tonight, says delivered and wasn't, don't no how as u need the 4 digit pin. don't no why I continue to order threw yourselves

order dips and pay for them but never got them