Mcdonald's Restaurants in Pembrokeshire

Terrible service. Ordered Big Mac with just cheese and sauce to find little onions in to be told the Big Mac sauce has onions in when done my research was clearly only onion powder. Got given new one with just cheese, to find loads of tiny onions in again, they didn’t take the fact that my partner could be allergic to onions they rolled their eyes laughed and spoke about the matter amongst theirselves not with the paying customer. The service was really poor bunch on 16-20 year olds working and not fulfilling their customer service skills. Was really diss appointed. Our drinks were only half filled brushed this off as this is every time we go I have to ask them to fill our drinks up for what we’re paying. The chips were freezing. Huge disappointment.

Here I am again…why do I bother? Yet again I ordered large cappuccinos only to get small ones in large cups and of course I paid for large ones. This is an ongoing issue that is not being rectified no matter how many times I complain. Go to St Clears instead and get a full cup.

Give this a miss if u can my porridge was cold took it back twenty minutes later still no porridge I went ask was told three had over spilled in the microwave I couldn't have any other items for breakfast as it had finished so my husband had breakfast I didn't Useless staff sitting outside like tramps smoking never again No milkshakes ice cream or frappes available x

What a fabulous environment. The service was quick and with a lovely smile. Special appreciation for Julie who went above and beyond with the children encouraging them to colour and praising their picture putting them on the all for everyone to see.

food was okay, ive had better. very rude staff, need to learn some customer service skills! very demanding and inpatient

One had already had an evening meal. But as soon as I laid my eyes on this McDonald’s I couldn’t resist. I walked through the doors ( a little startled by all the Halloween decorations lol)! I sat down and ordered through my mobile device. One ordered a Big Mac with fries and a coke… I waited 2 minutes at my table until a member of staff delivered my food and apologised for the long wait. That’s right apologised. For two minutes. I was astonished! I couldn’t believe it. A smile came to my face before I tucked into my meal. ( it was a bad day to be a Big Mac lol )! I left feeling nourished and full. Thank you McDonald’s because I was lovin it!!

So here I am again complaining about this place. In the last few weeks….one day didn’t open until 11am, another day there were no cappuccinos, lattes etc and then today we ordered two cappuccinos only to find we’d been given one coffee and one toffee flavoured drink. Honestly I despair. We only ever order large cappuccinos and quite often visit Caerphilly and St Clears McDonalds and they are so much better, consistently nice frothy drinks, always full. I just wish someone would give Pembroke McDonalds a good shake-up and sort out whatever issues they have once and for all.

I’d give it a zero if I could customer service was shocking food looked like it had been kicked around the kitchen then used as a basket ball before throwing it at me

They get my food wrong and they rapped my chicken mayo wrong I wait 30 minutes for a chicken mayo chips and a drink and my chicken mayo was half eaten

Food was cold as anything some burgers didn’t have seeds on them. And my friend ordered a ham burger and it had no ham or lettuce or cheese. It did not fill us up

All of the food was hot and the team were friendly. Forgot to order dips for granddaughter on the app but these were easily added when the team member took our order.

0 was cold and the staff can’t seem to able to make a burger. Worse McDonald’s I’ve ever been to and there is no simple way to make a complaint because the automated response is as much use as the creatures they have working there

I am absolutely devastated. We ordered in the drive-thru, the food was cold and the worst thing and dangerous thing was that the 2 chocolate milkshakes we bought tasted like soil (normally they are fine) clearly something was wrong. My little sister vomited not long after drinking a few sips saying it tasted "off". McDonald's are very lucky I haven't come in myself and complained about this, this is ridiculous and very dangerous as it made someone ill. I will not be ordering from here again!!!

On the way home we discovered that 3 hash browns were missing from our order so we turned around and drove back, the kids starting eating their McMuffin's on the way. I went into the restaurant and was met by a rude lady who categorically swore that she had put them in the bag and even turned to her Manager and promised him that she had! He stood there looking gormless and said nothing. I was asked to bring back my order which I was happy to do but explained some of it had been eaten, but the wrappers were in the car. The young man at the till was clearly embarrassed by her behaviour, I expect she's well known by staff as being rude and bully like and said that he believed me. She returned handing me a bag containing my missing order and made no effort to apologise. Make sure you check your order before you leave as some staff clearly can't admit when they've made a mistake or bring themselves to apologise.

If I wanted a regular cappuccino I would order one. I usually order a large cappuccino only to find that it is quite often only half full. Today’s large cappuccino was so empty and I feel so fed up that I was compelled to write this. Service is slow and inconsistent. Coffee is so nice, what a pity that the experience is so disappointing.

we found the staff polite and helpful. food was good too. the children love going there as a treat. the restaurant is clean and tidy. only down side is the parking. not a big car park.

Still waiting for the phone call promised within 48hrs on Jubilee weekend. CCTV was being checked to find the disgusting person who put a half eaten chicken nugget in our order. Apparently because it was at the bottom (of course it would be) and the last one, I could not be believed. Not great .

Was waiting for my food and all I could hear from the kitchen staff was them arguing for and telling each other to f**k off. Was very rude.

Rating is for drive thru on this occasion, again, a fair sized family order missing a burger when we got home. This seems to be a frequent event at this Mcdonalds having happened at least 3 times before to us. I didn't bother contacting them as I wasn't going to travel back for one burger but that's £5 wasted. We had to wait for the food so it wasn't like they had no time to check the order before bringing it out. 2 stars given because the food that we did get tasted quite nice (I was told by those that had theirs).

Absolutely shocking scenes, staff miserable can’t wait for you to leave, having to park up for literally 1 item what a joke, All the staff look like they are chewing a wasp

Ordered 2 meals using the screen. Screen prompted me to insert vouchers which was ACCEPTED and then proceeded to payment. Continued to collect my order only to be told that they do not accept vouchers because it's a drive through. This is just not acceptable, why on earth did the machine accept them? And my money? Complete waste of time.

We have used the McDonald’s in Pembroke dock a few times and recently their food has been cold! I have complained more than once about this but every time we go to the drive through it’s the same problem. The chips were cold, the burger...

Only went there as it was late and most other decent food outlets were closed. Purchased the usual slop they make , ate about a quarter of the offending meal and binned the rest. A few hours later I was suffering with a tummy pains...

Went through drive-thru orders several burgers all without cheese, a total of 6 burgers, and 4 had cheese, with only 2 not having cheese. The burgers were ordered with no cheese due to lactose allergies. We had got home to the amaze that the order...

Took a multiple order from 7 people in my minibus. They were absolutely spot on. The lies from the other guy are disgusting. He abused them first before trying to order. Well done to McDonald’s for refusing him!

Mcdonald's Restaurants Pembroke Dock Would not take multiple order in drive through then literally gave me middle finger Ignorant unhelpful and awkward staff who just ignored me when i said I was now filming to prove their odd behaviour and the fact that they couldnt...

Absolutely awful service and staff appear completely unable to follow a simple order! I’ll with covid and unable to leave the house or cook I ordered McDonalds to be delivered, at the extortionate £3.99 foe delivery less than 1 mile away. On Thursday I ordered...

What an awful experience this evening, just wanted a normal quick meal through the drive through, having waited over 35 mins in the queue, the order takers were not taking orders in any form of consultant manner, three/ Four cars in the other lane had...

MacDonald's has a good reputation on hygiene and litter and rightly so. This is not the case with your Pembroke Dock branch. Higene and litter is a major problem in this MacDonald's. Does anyone in management or head office not understand this. I come from...

This morning for my break in work I went to McDonald’s for myself & other colleagues I ordered my food waited 17 minutes , my food & 1 coffee , to be told my other drinks weren’t ready ! I asked for my food to...

Myself and my fife toulk our children for dinner after work and had to send a burger back because it was cold we then carried on with our meal and the same night 3 out of 4 of us have been down with food poisoning...

blonde woman refused me to let me and my siblings into the building due to “social diatancing” but let nonPOC into the building without issues. feel unwelcomed, unaccomodated and simply discriminated. management is completely useless and made the issue ridiculously worse :(

The website quite clearly shows open till midnight... arrived at 23.18... all lights on but couldn't get into carpark as it was coned off... I went to walk in but was informed by a man who said he was local and that it closes when...

I’m actually disgusted by the customer service in this McDonald’s. Staff and MANAGEMENT are extremely rude but do not care!! Will never be going here again. This McDonald’s store has really let McDonald’s down.

Just got back to 4 grandkids who were strangely expecting chicken nuggets in their chicken nuggets happy meals. None were present so grandkids are in tears. Tried to call but forever engaged. Hopeless so will return tomorrow for my money back - looking at previous...

forgot my bloodclat double sausage and egg mcmuffin, its absurd, inferd i was lying and said they would check the cameras i was waiting for over 20 minutes

Customer service is appalling here. We went through the drive thru and when we started ordering we could hear sniggers from the staff. I am not imaging this as the staff are overall unfriendly there. We then said one of the items incorrectly (because with...

I have never been so upset and cheesed off ever ive waited a hpur for my meal for them to keep ignoring me i went in and asked to speak to the manager and the attitude was appalling never have i been treated so badly...

I think out of maybe 100+ visits over years, I’ve had maybe 3 correct orders. Haverfordwest seem to understand an order and fulfil it. Pembroke dock either claim to have a broken machine or forget half the order. It’s honestly embarrassing. Please send staff to another McDonald’s site training!

Visited this McDonald’s for a change as fed up with Haverfordwest’s McDonald’s cold food. Anyway this was very busy and on walking in we were greeted by two ladies who were very polite and helpful and offering assistance to all using the self serve machine...

Thought we'd give it a second visit as the previous time had been awful. Ordered the Tasty burgers and took the table service. After 10 mins my partner said he could see our meals sitting on the side. It wasn't too busy at the time....

Woman who was cleaning Pembroke Dock McDonald’s around 9:30 this morning was super nice, went up to collect my order and she asked if I wanted her to collect it for me while I wait at a table. She bought the food over and after...

They occasionally get your order right. They occasionally listen to you properly over the speakers. Food is occasionally warm and sometimes you don't even have to park up for it. Staff are always friendly though

First lot food cane freezing and second lot came back with onions all over the bun as if it was done on purpose and all messy. Service was not great at all. Lucky I can only go to a 1 and not a zero

for starters, my friend ordered a cheeseburger without pickles and it came back with extra pickles. the cheese is appauling and tastes like plastic. my other friend ordered a free cup of WATER, water is an essential thing you need to live and you'd think...

So I understand it gets very busy during lunch hour, fair enough, however this has been my worst experience yet. I go to the kiosk drive through and sit there for 5 minutes waiting for someone to greet me, 3 cars in the next lane...

I would not recommend coming here they did not have bacon the staff were halve deaf and there was cleaning formula in our food

We had gone to McDonald’s for food on our break and we purchased a salad, once we opened the salad we noticed there was a earwig crawling inside! This is appalling and I wound not recommend anyone going there!

We had a freebie via the App so thought let's use this.... The restaurant is clean and tidy, the staff seemed very knowledgable and friendly and the food was ok, not disappointed but you know what you are getting with these restaurants... cheap cheerful but...

Worst Mcdonalds you'll ever go to, female manager, name begins with a J ruins the place. Wouldn't recommend anyone going until she has been sacked.

Got treated awfully after I went back and asked for the wrap that they had gotten wrong they treated me like dirt! Telling all my friends to stay away the staff are exceptional rude and didn’t help my at all. I will be taking my...

It’s a McDonald’s , you are going to get what you pay for when you go to a McDonald’s - this one just so happens to provide good service

Unfortunately I have to give one star otherwise I can’t print this review. I had a takeaway so unfortunately couldn’t return the food .The food was cold ,so cold the burger was inedible the chips were horrible as eating cold chips is not the norm , when I contacted McDonalds They didn’t seem to care all I received was an email stating this didn’t meet their usual standards,,I had the distinct impression they were not interested.Over the years I’ve eaten at many McDonalds outlets but never encountered anything approaching this standard of food quality.. The most annoying part of this no one in the company or franchise cares. I don’t usefully write revues but was so appalled when I looked at the reviews for this outlet obviously the company couldn’t care .

Walked into restaurant with 4 friends was treated like I was the antitchrist and they were horsemen friend was tokd they had to order now or get nothing and then after waitinf nearly 10 minutes food was cold completely unacceptable shall not be returning

Entrance partially blocked by teenagers "hanging out". You had to push between them to get it. Once in only one person serving although several propped up on their mops. One person ahead of me but service was so slow i left, running the gauntlet of the teenagers some of which were smoking beside the entrance. Not a great welcome for paying customers. i wondered why the manager hadn't moved them off premise but he/she seemed absent. Not what I expect from MacDonald's and nothing i have experienced at their other restaurants.

We pop in here quite often for coffee whilst shopping in the area. The staff are always friendly and efficient and the coffee consistent.

Pity I cannot give less than one star! Went through the drive through and asked for two chicken mayos and two fries!

The screens are easy to use and make ordering simple. The staff were friendly, efficient and helpful. My order prep came up on the screen then when ready for collection it popped up on the other side and didn’t take long.

Every time I go there ( kids keep nagging me ) the service is always appalling. Food is cold and dry and the people that work there are always messing around!

Cold, tasteless burger. cold chips. Tables full of teens not eating but swearing and shouting, staff do nothing about it.

Usual MacD food! But not everybody wants to order from a touch screen! Maybe I am getting old, but I do like a little service and human contact when I eat out! But then what can you expect from a typical American fr@nchise?

Not the best McDonald's Wouldn't recommend it cold food not good Roll on burger king coming to Pembroke dock

Arrived at the drive thru at 10:15, sat in the second queue with 1 car in front of me - it’s now 10:35 and I’m sat in the waiting bay - all I ordered was a flatbread. I also asked for a Strawberry Lemonade but was informed at the pay kiosk that they had run out. 10am on the warmest predicted day of the year so far and they have run out!!! It’s now 10:39 and i’m Still waiting

Complete chaos I this restaurant today . Food not stocked up , wanted donuts but after paying for them they realised they were still frozen, drinks didn’t come back as ordered . Tray taken away while still using it and asked the family behind if they were leaving even though the children were still eating . Would not recommend

Sorry but I think I would rather chew cardboard. I used to love a McDonalds but everything was tasteless including the fries which were slightly warm and too salty.

Nothing good to say about this place.

The staff are rude and the manger is clueless as the floors are dirty and there no level of customer service or export also there a lot fly dead and around and food over cooked terrable

Went there tonight food cold not happy it went in bin they just had refit what a joke will I be back its a big no no

Visitamos en coche a través hacia el final de un viaje de 6 horas y recibió uno de los más groseros en coche a través de los miembros de personal. Su actitud era asqueroso. Nosotros apresurarla ordenar y corte después oyó media un artículo "sí. ¿Algo más? ! "Tuvimos que aparcar por la comida y la espera fue más larga de lo esperado. Cuando la comida nos trajeron una personal miserable miembro subimos por el muelle para comer. Patatas fritas reales con capas de sal todo ellos y estaban llenos de grasa, así como el fuerte vinieron. Hamburguesas estaban secos y bollos no eran los más frescos. McDonald's peor experiencia de mi vida. Obviamente no es comida rápida y que no se esperan una comida de cinco estrellas, pero puede esperar un consistente estándar. Este era pésimo de principio a fin.

Fuimos en coche tiró después de una breve y dando mi orden Waite mediante máquina que era ilegible y sucio. La señora/chica agresiva era la persona más aptos iv encontrado ella tomó mi dinero sin contacto visual o cualquier por favor y gracias. Ella tenía horrible sucio clavos con los dedos. Me dirigí a recoger mi pedido de patatas fritas frías y una caja de lo que debería haber sido 20, pero fue de 15 de nuggets más frío y divertidos colores que he visto. nuggets Para colmo nunca recibí ninguna de las salsas que pedí. Bonito uno nunca estoy comiendo o comprando la comida basura de nuevo increíble.

He estado aquí dos veces! La primera vez habituales Mc. Comida d, pero el servicio es muy impredecible!

La comida regular, servicio regular, todo era normal. La comida no llenarte, pero le durará hasta llegar a casa.

Muy limpio, el personal es amable lugar agradable, la comida puede llegar a estar muy concurrida en horas de la comida con el tráfico ferry irlandés, pero bien merece la pena una visita

Nosotros somos visitantes habituales de este restaurante, pero han notado un deterioro en el comportamiento de los jóvenes que vienen, comprar una bebida entre cuatro y luego interrumpir todo el restaurante con su ruido y comportamiento general. Fue especialmente malo el domingo pasado con seis...

Hará que no bienvenida y no volver allí, personal/empleados son muy grosero y son un insulto a que esto no es de ninguna manera profesional a los clientes que hablan. Estoy impresionada y sentirse muy ofendido en ningún momento perder la molestia de visitar este...

Nos encanta un McDonald's ahora y entonces y no puedo bajarlos para su comida. pero por eso tienen las estrellas.

Pop aquí café con bastante regularidad y su agradable para eso. A menudo tiene un olor sucio en el lugar que nunca puede comprender, con un personal bastante amable y su conveniente y barato para un café rápido.

We popped in for a drive through and you get what you pay for the burgers are tasty although they never look like the picture! And the chips are always good, partner finished with a Mcflurry which he said was nice :)

After a long day on a Monday in Penbroke Dock searched for something to eat in desperation. Found this site and was my first experience of the chain. I will certainly not be going back, ended with bining the purchase and travelling home through two hours of car journey.

Terrible always full of kids, use of bad language,constantly loud and shouting. Can never enjoy nice family time here as our children are young and attitude her is appalling. And no staff interaction to move them on. Easier and nicer to go thru drive thru and park up!!!

We actually went to McDonalds Carmarthen but I couldn't find it on here! We ordered on large touch screens and like Argos had a number and collected afterwards. We sat whilst we waited and there were several tablets on the tables which the kids loved! Very clean and chilled and no queuing due to this new system. The tablets at the tables do freeze as they are in use all day pretty much but the kids (and hubbie!) could play on several versions of Angry birds, logo quiz and a few others as well as there being a McDonalds options - info about the brand, food etc. There was also a couple of TVs with a kids area showing 'In the night garden' whilst we were there. Up to you whether you see this as a positive or a negative. I would never usually advocate the use of tablets whilst they eat, but we'd been for a day out and this was a nice chilled meal on the way back. As a treat or one off, it was fine. Very clean and friendly restaurant and the atmosphere was really chilled, I think the system takes the pressure off the staff too. (Although we did discuss if human interaction is reducing so much these day will customer service soon be a thing of the past!!) Also a small play climbing area for the kids outside. Many people probably have seen this already, but for us it was new and a modern approach to eating which also gave us 'food for thought'!

Fancied a quick family bite to eat. Was a bit reluctant as last time we were here there was a fight between one of the employees and a man (they obviously knew each other) & the place was full of flies. Anyway took the plunge again. Was served by a young lad who seemed a bit preoccupied. Ordered food. Got home to find a big mac missing from order. Definitely the last time - avoid is the advice.

Do not waste your money, go to Tesco 100m away and get value for money. Went there 10 mins ago 1/4 pounder with cheese with large coffee, extra large fries plus 2 x sour cream and chive dips @ 20p each. Don't expect your extras in your bag!!!! Go somewhere else and get value for money and some good customer service.

Went for breakfast this morning, food was fine. But the manager pushed down rubbish in a bin with his hands, he then proceeded to serve people their food without washing his hands, disgusting. He then had the cheek to say he only touched a bottle on top of the bin. Have since reported Mr S****R to head office. I could not believe it.

If you're going to try a Macdonalds just to get a meal out of the way, I wouldn't rush to this Macdonalds. Full of flies, the staff were grumpy, there was an air of depression and to cap it off the police were there.

No question the worst Big Mac and Fries I've had in any McDonalds. The burger was cold and the bun was defective. The queue was so long I just left it. Even the kids didn't enjoy the experience. I don't think its entirely the staffs fault its just not able to cope with the crowds coming off the boat. Something the local management could review.

Good service the food is good not far from pembroke dock ferry terminal ideal if your going to Ireland or people coming over close to tesco and a tesco petrol station

Awful organisation.Regular here with a young family.arleast once a week and everytime through the drive through the order is always wrong! Having to go in and rectify everytime..more than poor service!Better service eating in..staff polite, and the tables are cleaned very quickly.

I don't, as a rule, do fast food. But we were desperate, after a long journey for something quick. BIG mistake! McDonalds, well, you know what you're getting, right? WRONG! I didn't want bread so ordered chicken nuggets with chips and opted to nick a bit of my husbands milkshake, Nuggets tasted really strange - I think they had over used the oil, but obviously not by cooking chips for too long as you could have lost them in a snowstorm they were so white. Husbands milk shake could be done under the trades description act - I love thick shakes, but when you cannot get it up the straw you know that they have given you ice cream instead. AVOID this place, there are supermarkets nearby!

They are slow, they forget half of the stuff you've ordered and most of the staff treat you horrendously just for walking in!!The only decent thing about this McDonalds is they keep the toilets in good shape.

The restaurant is easily accessible near to the large Tesco supermarket. It has an adequate sized car park and the entrance is familiar to any other McDonalds users. The restaurant was clean and the staff serving at the counter were welcoming.....once they had stopped having their personal conversation! One interesting point to note is the unavailability of barbeque sauce and tomato ketchup..... It is held behind the counter and I understand that they charge for it! Quite unusual-as I've not seen this at any other McD.

Breakfast roll and 2 hot drinks. Food was fine. Staff were pleasant and quick. Place was clean and tidy. You get what you pay for, so my visit was ok.

Stopped here today to purchase lunch.As soon as we walked in the smell of drains hit you.It is disgusting! I asked the staff and they just said we can't smell anything!! Really??.The franchisee really needs to sort this ASAP.

Shocking. The staff are fine, the location is fine. The food is run of the mill. The problem is the stench of backed up toilets, and worse still the place is a haunt for a towns worth of teenagers who descend on their dozens to abuse the staff and be little s***s in general. One buys a burger, the rest just hang about putting off anyone else who enters the joint. These kids aren't kids, they are gobby animals whose parents should be ashamed. Get some security staff macdonalds, quickly.

Slow slow service, our server needs to remember to smile and not give scornful looks when taking our order. Burger buns burnt, and burgers literally thrown together. This branch can learn a lot from other franchises in the area.Only saving grace was the lady on table clearing duties.

Early breakfast, 2 cap, 2 sausage and bacon. Drinks fine, but good was not very hot at all. Area clean and tidy, staff quite pleasant, just required hotter food.

Regular here, always different staff and everytime through the drivethrough they get the order wrong. Always have to double check order on leaving, very small portion on fries and the hot drinks are far too hot as in boiling literally, tables are not cleaned quick enough and always have to empty table when eating in.

Got into Pembroke quite early as like to travel then as it's quiteter and saw McDonald's open so had two breakfasts with tea and coffees all very good! staff all very nice! and it's all very clean and spotless!

Early morning Saturday breakfast. Food was hot and fresh. Coffee was great. Place was clean and tidy with staff working quickly. Staff friendly and helpfull. Happy to return soon.

Enjoyable enough to keep returning to the fast food chain. Any issues on any visits are sorted right away.