Mcdonald's Restaurants in Darlington

Really poor, slow in correct order, now dive 15 mins extra to avoid and visit one at Morton park. Staff clueless, management non existent.

Wouldn’t recommend. Been scammed out of £9 by ordering food that I had been given the cheaper option

Just called in for 2 ketchup breakfast buns and a cheesy flatbread. The guy who was operating the drive thru had a definite edge when I ordered and when I went to pay 2 cheesy flat breads and 1 ketchup breakfast roll flashed up on the screen. I told him it should have read 2 rolls and 1 flat bread. He corrected it & I paid only to be asked to confirm what I ordered at the next window which I did. I was then handed what I thought was my order and drove the 5/6 miles home. Imagine my surprise (not) when I found 2 cheesy flatbreads, 1 breakfast roll and a hash brown inside. I'm not a moaner or a whinger, but this isn't the 1st time they have got the orders wrong in recent months and I would advise people to check the contents of the bag before driving away.

We visited this branch during half term, with friends and their children, travelling back from a break. It was extremely busy. The car park was full, drive thru was tailed back and the restaurant was heaving. Service took ages due to the volume of customers and we waited so long that I thought they’d mislaid our order. Our friends waited even longer for theirs. Today I got a notification of a parking fine as we apparently were there for over 2 hours. Considering how busy the car park was and the number of cars, none of us noticed any signs-how silly of us to keep our eyes on the traffic rather than looking for signage!! We were legitimate customers and between us bought 7 meals. And waited a long time for them. Definitely don’t recommend unless you’re happy to throw the food down your throat or happy to get a parking fine. Sheer robbery and deception.

Issued me with £100 parking fine, whilst I was being a genuine customer inside their restaurant. Customer service team refused to look into this. I have been a frequent visitor to this restaurant over recent years but I will never visit again. I was in the restaurant for a particularly long time, waiting for my son to finish his driving test, but I was a genuine customer and I made several orders whilst I was there. My downfall was returning to the restaurant to buy my son a meal once he had passed his test. Restaurant was pretty much empty, so service for first order was quick. Second order didn't get brought to table, so after a while i went looking for it. ?My coffee was sat on the counter and had clearly been there some time, so was not in great condition. However, a coffee for <£2 is no big deal compared to £100 fine.

Me and the lads went on our way to the boro game was a gud big mac and 20 nugs but no pints so was a bit of a let down. UTB🔴⚪️🏴󠁧󠁢󠁥󠁮󠁧󠁿🍺🐶

Arrived just after 9pm to find the place looking closed as chairs were on top of tables. Informed by a member of staff that they were just cleaning. Placed our order on one of the digital boards to be collected at the counter and waited…and waited…and waited. My number hardly loved at all in the queue. They were extremely busy and a small queue of people formed behind us. Could be wrong but it seems they put drive-thru and orders to be delivered ahead of those standing there patiently in the restaurant itself. After about 15-20mins I had to ask what was happening just as my number transferred over to he collected. It took another 5 mins for it to be put together and put on the tray ready by a manager (large lady with a white grubby creased shirt that looked like it had been worn for several shifts in a row). She picked up our shakes from an array of pre-made ones which meant they had gone soft and runny by the time we got them. Fries great it has to be said but the burgers were dry as if they had been sitting for some time. Shakes were meh. Not our favourite branch. Won’t be back.

I might regret giving this 4 stars but I feel like this mistake needs to be brought up. They gave me a banana milkshake instead of a vanilla one and it happens loads. The person admitted she did it by accident and she was very apologetic. It's an easily done mistake but it did take some of our time.up even though the drive thru was quick. Shame because the fries were one the best at macdonalds.

Perfect burgers, usually they are just thrown together and soppy from other McDonald’s but it was perfect

Ordered food for table service and picked up numbered tent card. Restaurant was busy so when I saw the staff member with our order I held up the numbered card to help her see it. She brought the food over and said “ next time make sure we can see the number “ in a gruff voice which was a totally unnecessary comment. Maybe she would be more suited to a position where she didn’t actually have to deal with customers like emptying the trash or something as she was a rude individual devoid of basic good manners and not suited to dealing with the public. Coffee was slightly bitter fries just warm and chicken selects chewy. standard McDonald’s tbh nothing special.

4 minutes agoNEW If I could give this a - 100 I would, I went over 10 mins on the car park and was charged 100 pound(that's £10 a minute) for overstaying. I hadn't seen the signs and when I wrote to macdonlds twice (even head office) they were not interested at all. So much for looking after regular customers. I won't ever buy anything at macdonlds for my family again since you obviously do not care about your customers. Beware at of these ridiculous parking charges they Will still charge you!

Met my friend, ordered meals and then coffees and desserts. No issues. Was there just over 1 hour. However, nearly two months later I recieved a £100 parking "fine" for staying over 1 hour. This is a scam. I'll never visit again. It's easy to stay over 1 hour when meeting friends, particularly with young children.

Went here yesterday... ordered on screen and waited ages for the food to be delivered to the table. Not helped by more staff being on breaks than working and service themselves instead of customers... won’t be returning.. COVID situation should make it easier for them to simply cook food and deliver it to tables by not having to deal with customers ordering face to face.... shocking and manager needs replacing....

Ordered off the lad through drive through who was full of attitude and couldn’t be bothered then after requesting no gherkins on any of the burgers, the burgers were opened and the gherkins must have been pulled off as just left in the boxes, unbelievable and I would have returned if I wasn’t on the motorway

Car park available. Clean restaurant with clean toilets. Stopped prior to attending a business meeting. Service - used table service (good idea). Food - coffee excellent. Food good. You know what to expect. Keep it up.

Grabbed a coffee whilst passing. The coffee was good the staff were friendly and polite, I would get coffee here again.

Not having been to MacDonalds for some years I entirely missed the self-order panels when I went in. Customers a mix of families and lone travellers. I had to wait about 3 minutes at the counter and was only served because the manageress noticed me....

Had a Canadian stack with fries and a milkshake on a deal, food was tasty and the banana shake was lovely, well worth the money.

It's been a while since I have been to macdonalds, but was excited by the cheese share box so I thought Id try it out. Bad mistake! I ordered the share box and a mayo chicken at the drive through. I took it home and...

We visited for lunch in the summer holidays and none of the games terminals were working because the were all upside down. Staff just said they had nothing to do with them as they are not computer programmers. Kids were disappointed but did enjoy getting...

Me and my family were on our way to Devon when we stopped to get some dinner before we set off. Firstly the staff were getting A LOT of people’s orders wrong including giving someone cheese on a burger when they stated they were lactose...

Visited today as hot and friends and i wanted cool drinks, not all drinks machines were working and One staff member name tag Gina. Very rude, taking personal issues out on me as customer. Went out to my friends causing seen in front of customers,...

Went for dinner whilst at work and was served a Big Mac including a woodlouse. Not hygienic! Do not visit! Simply brushed off my complaint saying it was meat from the grill. Disgusting

OK you get what is usual for a McDonalds. However, there were no meat options (?) as some equipment down. As a veggie that didn't bother me. Convenient location, steady stream of customers. Not a lot you can say really - you could be anywhere...

Conveniently located just off the motorway, easy turning to get back on the motorway, busy, easy to park, drive thru too, could have done with some wiping down and sweeping

Only ordered a sausage with pancakes meal and they missed out the syrup and hash brown. Tried ringing but no answer. Left my details but haven't had a call back yet.

Found that two items were missing from an order I placed this morning. It was only a breakfast meal, nothing big. Staff just don't seem to be able to handle it.

Service and food what you would expect in this restaurant and it is open 24 hrs and is handy for the holiday inn

The food is standard McDonald’s fair, so nothing to comment there. The place was very clean, staff pleasant and food received in good time.

Visited late in the afternoon fairly busy drive thru lane and I store was so so, toilets were clean if a little smelly

Really not the best. Wrong order given although labelled correctly. No apology just a member of staff grumbling at other staff. Car park used as a race track late at night. Not safe to take young children.

I'm not the biggest fast food fan although I do indulge in the odd Maccy D breakfast however their coffee is always tasty.

I rarely go to a fast food restaurant- for many reasons, not least because of the feeling of being processed. Today, in a torrential downpour (with thunder and lightening) we were treated by an amazing employee( I really wish I'd checked her name on her...

My daughter, husband and I visited a few weeks ago. I had a chicken legend, husband had a quarter pounder and daughter had a plain cheeseburger happy meal. We all had Galaxy McFlurries for pudding. Brilliant restaurant, nice and clean with hard working staff. Really...

Stopped off for a coffee on the way home , wasn't that busy but must be one of the slowest for serving restaurants I've been in . Staff were friendly there's iPads to kids entertained, just the service so slow

Stopped off on our way back to Scotland as wanted a coffee. Service was slow - our wraps and coffee was stood for 10 mins before we got them. Wraps when they arrived were not overly hot.

Once again, got back from drive through and coke it two or more mixed drinks!! Sick of this happening! Disgusting!! Complain? Having a laugh!!

Es justo en la carretera de mí, pero esta noche será la última vez que visita. Cada vez que visita es o falta algo o mal con el orden. Me dicen que lo trae de vuelta, pero es apenas conveniente o el punto. Su máquina batido nunca es. He probado 3 días esta semana y siempre hay un problema. Una vez que consiguieron un batido de banana me dieron. Confían en el hecho de que ya están allí. Para rematar mi pescado hamburguesa no estaba lista, así que me pidieron que buscase a la ventana siguiente. Llegué a una de las bahías de espera en su lugar y estaba "dije de "a pesar de no tener productos listos o batidos. Servicio despreciable

On a drive to Blackpool we went through the drive through and ordered breakfast, I asked for no cheese on my fiancées sausage & egg bagel. After driving away she discovered that they had put cheese on and after working for McDonald's years ago she knew that the bagel had been out for a while so it wasn't a mistake, just pure laziness!!! Queue a hormonal pregnancy outburst of tears at 70mph on the A1. Won't be back.

Just called in for coffee, typical fast food place O.K. for a break on the journey but not what you would call fine dining.

Was treated terrible rude woman over disabled parking all I said was excuse me do you have badge which appears you don't need one but she continues to intimidate me and my kids inside I spoke manager but she and her family are good customer to mcds she then continues to bad mouth me to cleaning staff I am severely disabled I felt intimated she was giving looks at my kids we had enough staff staring so we left feel I can no longer go back be careful if you're disabled some horrible people if don't fit with staff stay away sad day

IT does hamburgers and the usual pants Makky D rubbish - its the same as everywhere else - that said I use it regularily for brekky and coffee

Yes, I know it's a McDonald's. ..and justly deserves 5 stars!Arrived late for breakfast. The friendly staff made the effort to provide the two breakfasts that involved going into store to get the hash browns and then to cook them fresh.Friendly, polite and efficient. Food served at table...hot and tasty.The colleague who was cleaning the eating areas was super diligent. ..window ledges...awkward slatted displays and screen came under her careful cleaning.I don't give '5' lightly...see other reviews, this venue deserves it!

Went there twice recently. Does what it says on the tin. Staff OK but that's all. Layout quite pleasant and there is some outside seating if weather is nice.

this is by far the worst macdonalds I've ever been too....the burgers where burnt, cold and squashed not sure whats going on but the manger needs to get a grip of his staff!! my meal came to £25 and it was awful, the nuggets where cold and greasy, the coke was flat, the cheese bits where still frozen.....when i complained it was blatantly ignored by the staff!! all in all i would avoid this place as there are much better fast food outlets in the area

On 2 occasions Me and my beautiful girlfriend went for a breakfast they missed items off. Food very much poor and as for this monopoly thing they have got going, what a waste of time! Cash prize won every minute what a load of rubbish! I gave that a go with 7 today, 7 last week and 10 (yes TEN!) the week before and not even a £10 win. Complete rip off and staff look as happy as a corpse. Never again will I waste my money in ANY McDonald's restaurant ever! I'd rather starve myself.

Very slow despite not being busy, and that wasn't just the service! The lad behind the counter looked at me blankly when I repeated the same question x3, then asked his mate to take over.Food took 15 minutes to arrive then it was only after a reminder. Did get complementary hash browns which we didn't ask for or like tbh which is why we didn't order them. Egg not cooked to expected standard.Need to sort staff out.

service is not very good at this branch at all. firstly, when we walked in, we were greeted by an unpleasant lady who had cornered off the majority of the restaurant for cleaning, so we could either sit cold next to the door or smelly next to the toilets. probably wouldn't return

Had a family festive meal today with 6 adults and 7 children. We had to find someone to ask them to clean the tables as the restaurant was filthy. We had to refuse 2 trays of foods as it was standing for more than 5 minutes. They had no cheese melt dips or Galaxy mcflurry which were on the festive menus. Chicken burgers x 3 were made to order but we're obviously standing for too long as they were cold when brought to the table. Ordered a festive chocolaty banoffe pie and was served it cold. I then had to join a queue to get it heated and after 10 minutes of waiting I had to get up to ask where it was as my family were leaving. I was then asked "were u not told it takes 7 min to heat" I replied obviously not as I was given it cold. I then informed them that our food was cold with all of the meal and I am disgusted by the poor attitude of the people serving us . My nephew (who works at another franchise) was disgusted with the attitude of the staff, at how many new members of staff were left without help and that there was only one shift manager on duty. We will never return to this franchise of McDonald's again. It's the worst experiences I've ever had and I wish I hadn't wasted my time and money

We've stopped here a number of times on our way home from a sporting competition as it is just before the A1. It's a handy place to stop right by the A1 and a service station and just the place for a stop off before you drive back down from the North East.It's always a busy place but service is good and it's the usual Mac Donald's fare - you know what you're getting and when you're hungry, it hits the spot.

Awful place and only went for the ease! The food is terrible and the effect on the environment is clear to see. all you can taste is salt! Never Again!