Mcdonald's Restaurants in Richmond upon Thames

Too expensive noisy packed makes me feel uneasy trust no one

my friend got her order wrong and when she specifically put “no ketchup” on her burger, she found a murder scene in her food. Ketchup everywhere and just a cheese and patty when she ordered extra pickles, extra onions and the other condiments. She did manage to win a big mac but she is so traumatised she will redeem it elsewhere. The upstairs was so beautiful but it was ruined by sad look upon my friends face when she opened her burger to look inside. I was disappointed with my vegan burger, it was sloppy and looked like it had been tossed around as a baseball. A very nice woman served us, and its not her fault but i’m sure it was unpleasant to see my friend bawl her eyes out in disappointment when her day was ruined with uncooked chips, unmixed chocolate milk shake and just about safe to eat burger. I can’t say i want to return, because i’m done having her cry on my sleeves over the dramatic amount of ketchup. richmond mcdonald’s, stop making kids cry.

Service is quite slow to be honest, average wait time is around 15 minutes but the seating area upstairs is reasonable.

I visited here with my 3yr old granddaughter- we both sat there shivering even with our coats on - the air con was on full blast and they had both the doors to the entrance wide open - I mentioned how uncomfortable it wad to sit there to 3 members of staff and asked if they could turn the air con down or at least close the doors and each one totally ignored me other than shrugging their shoulders- will definitely not be visiting here again

Been here twice in the past month and the service has been way too slow.

What a dump. Terrible in all aspects, avoid.

It's a McDonald's... but it is open 24-7... Went for the classic Quarter pounder with fries & a Tropicana 😋

The service was quick, staff were helpful and the whole place was kept clean and tidy.

Just eat delivery, I was the 5th delivery en route so food was stone cold. Terrible service

Ordered 2 large meals but was delivered with zero fries. Seriously? One job to do.

Both of the chicken burgers I ordered were as hard as rocks. Their explanation was that there was nothing wrong with the burger, it was just overcooked. They had an extremely careless attitude. Also, whenever I order home, there are always 1 or 2 items missing. I was hopeful that things would change when they reopened, but everything turned out to be much worse.

The restaurant was not crowded and service was very quick

Absolutely no problems with the food, service or staff. However, the security guard is a different story. I was sat down eating my food when a strange, drunk man sat right next to me, trying to interact with me. He was incredibly close to me, touching me, and would not listen to me when I asked him repeatedly to leave. I felt so uncomfortable and unsafe, so I tried to alert the security guard to help me. The security guard was only just two metres away from us - with his headphones in, his head buried in his phone, hunched over a table. He didn’t hear me, was not aware of anything, did not interfere or think to look up once in a while. A lovely man sat a few seats ahead of me interfered, however. This makes me never want to come back to this branch again. As a young female, I understand that I will encounter weird and strange people, and that no one and nothing can stop this. However, the least I would expect is for security guards to be alert and aware. That is, quite literally, their job. The fact that he is meant to protect and help people, yet was more focused on his phone, confirms to me that this is not a safe place to go to anymore. It is a shame as the staff are lovely, and the food is what you’d expect from a good McDonald’s.

Absolutely pathetic. Can't even cook fries when it's literally something you can't get wrong if you follow a timer. This is the worst Mcdonalds in the whole of the UK. There is always something wrong

I ordered home about 5 times and each time one or two items were either the wrong size or not included at all. Or the product arrived stale and overcooked. The taste is zero.

The delivery was very late the food was very cold

I came in on Saturday at 3.30pm. The security man is profiling people that come into the store, and blocking entrance to the toilets. The refit has left the place cold because of excessive ventilation. There is reduced seating everywhere. The prices are high for everything and food is substandard

The quality of the food doesn't match the refurbished interior. The toilets are also incredibly cramped.

The restaurant staff was exceptionally friendly, and I appreciated the clean and inviting atmosphere in the eating area. My order was delivered promptly, which was a positive aspect of my visit. However, I must admit that the food quality left something to be desired. Unfortunately, when it arrived, it felt a bit cold, which affected the overall dining experience. Despite this, I believe in second chances, and I'm willing to give this restaurant another try. Perhaps it was just an off day in the kitchen.

Lately, McDonald's has not been working as perfectly as it used to.

Ordered via app to table. Quick and easy

Refused our entry at 11:50 despite being advertised as being open until 12:00. Staff member standing at the door refusing our entry

Busy place, but we are always greeting (twice a week) with a big smile by Amy and lovely David. He is always kind and helpful. If he is a manager - well done, customer service 10 out of 10 - if not, promote him!

Many staffs are there, order not much but need wait for long time

McDonald's is a quick stop to grab hot sandwiches, fries, cold drink all at once. Nothing special about it...

Really friendly and hardworking staff, all made us feel very welcome. Amy, in particular, greeted us when we arrived and then helped sort out a slight mistake with the order, but all staff - kitchen, serving and cleaning - seemed lovely.

Generally patchy. I've had more than one order with items missing. Today they had no ketchup 😂 Otherwise it's the usual McD's experience of below average food for a below average price. Typically busy with delivery drivers. Toilets are serviceable but seriously cramped. If someone is using the urinal you won't be able to dry your hands - that kind of cramped.

Amy and her work college were very friendly and polite. The food was great also. It’s a 5* from us. Thank you

Went just before closing & they were absolutely lovely & gave me a few extra bits because they didn’t have what I ordered. Wasn’t an issue at all but was a lovely gesture. Staff were so kind & generous! Thank you :)

Fast, clean and friendly. Seats and toilets upstairs. Turn left out of Richmond station and you are there in minutes.

Just been here for some takeout and when I got home I discovered this is what they class as large fries. Quite the difference from what's pictured on their signs. My advice is check your order before leaving the restaurant to make sure you are getting value for money as I shouldn't have bothered paying the extra for large as I certainly didn't get a large portion.

The worst McDonald’s around. Never gets an order correct even though it’s on the receipt they staple to bag. Will be avoiding this branch as any other local McDonald’s can get it correct but this one can’t

Its a joke,,, they don’t know which food come with which sauce and every time you have to tell them chicken select come with sweet chilli ( last time the lady on the counter said you have to pay for sweet chilli and I tried to explain their menu to THEM😂 Missing items is a part of their mission , they do their best to miss something on your takeout order😂😂

Finally found strawberry milkshake here ☺️ This branch is too good. Every item was available and was delivered within minutes. That's how fast food chains should work. Excellent 🤝🏻

I took my tray in to upstairs. Few kids are playing he'll there, Mc employer was having a chat with them. But these children didn't pay any respect to her. One teenager was smoking VAP. Richmond MC:D NEED TO BE TUFF WITH THIS KIND OF TEENAGERS.

The manager was very helpful and friendly when I had a problem with the mcdapp 21/04/2023

I’m pretty sure I posted a review on here before, I just came back to edit it and noticed it’s gone, they must have had it removed. This is by far the worst McDonald’s in the world I am actually bewildered, I watched someone lift a basket of chips out the fryer and put a fresh portion in my bag. Literally 5 minutes later they were stone cold and stale, this McDonald’s is honestly cursed please avoid.

Very smaller McDonald's not a lot of space

It was quite reassuring to see this sign.... despite popular belief, their eggs are actually laid by hens. Nice to see the sign. Thanks very much for confirming.

A small restaurant, with the usual McDonalds stuff... Friendly staff

No sope in the gents for a week toilets all blocked stinking and rotten

Good old Mcds... veggie burger was nice

Lukewarm burger and chips ... but what else can you expect.

Everything was good apart from the chips！(◎_◎;) they were the most important part Then again , the McDonald’s truck went past us as we went out so I assume that it had restocked after we bought there . How outrageous (⊙v⊙)!?!

Lovely guy named Zak at customer service really polite really patient and helpfull

This has got to be the worst McDonald's I have ever been too! I was there with some family members. I needed the mens room and found it on the 1st floor. As soon as I opened the door, the stench got me. Urine smell was burning the back of my throat and I had to get out of there! I went to speak to the manager, who's response was 'yes, I know. I'll send a cleaner to clean it'. Informed her it had gone way past that. I demanded that she locked the door until it was sorted. I also asked her if she was comfortable treating her customers like animals! To add insult to injury, our food came from the counter to 5 yards from the counter. Opened my burger and found it to be like warm. We all left as I couldn't be arsed to go back and complain again. Enter this establishment at your own risk. If you need the lave, take a gas mask with you! I won't ever go back there

Wonderful service and I would like to mention one of the crew, Parisa.

Good fast service including for the McPlant.

Never anything available for delivery on a Friday night. Absolutely useless

Keeps up to the standards of Mcdonald's. Loved the atmosphere and food. Great customer service and very helpful security.

A friendly place for family. Affordable and friendly.

Not the fastest service but the food is consistently good probably the best McDonald's I have visited in London

I come to this McDonalds quite regularly during my commutes through Richmond. Zak never fails to put a smile on my face. He’s always so polite and cheery when interacting with customers, and, whilst the staff at McDonalds are never rude, he has a certain enthusiasm and buzz about him that other employees, at most branches, just don’t have. It’s employees like him who make a difference.

Fantastic burger house in the heart of Richmond Upon Thames Surrey

Couldn't be better. What can I say! McDonald's is always the greatest time of my life. On this occasion, I was there with my wife. I was newly wedd. I was the most happy I have ever been and so cannot be a reliable judge of this McDonald's. Hence I've not judged the atmosphere in my review. The rest I all to the standard it would be at whether I was conscious of it or not.

Came 3days running- cheap snack + Hot chocolate hit the spot @99p bargain/needed a receipt/but the printer empty didn't wait for it !! **Kids after school weren't allowed there in big groups together as told Smoking in loos/was the new craze Few seats available to eat .. food delivery bikers sat inside.. texting !

Coffee cold. Seriously slow service. Glad only had a coffee as watched a food prep guy handling all the muffins with his bare hands. No catering gloves at all. Someone else complained about it to a manager whilst I was there and they got looked at as though they were making trouble and manager just walked off. They need to employ staff who know what they are doing and health and safety rules. Won't be using it again.

Found some seats for my family could only pay with cash extremely busy though had to wait 15 minutes for the food and even then it was that hot but it was neat and tidy in there I feel they are very understaffed

First time ever to McDonalds without ketchup. Staff didn’t really care or offer apology.

Had a McDonalds breakfast ‘Mighty McMuffin’ meal this morning whilst visiting Richmond. I’ve had horrendous food poisoning with D&V ever since. I can only assume the bacon wasn’t cooked well, as my partner had a sausage McMuffin and he’s ok. Completely ruined our day and I’m very very unwell. Will never be having a McDonald’s breakfast again.

Absolutely embarrassing place. Order on uber eats completely wrong. This isn't the first time. Ridiculous, never coming here again.

We ordered some menus from Mc donalds richmond upon thames and after half an hour we didn't receive any of the foods but just the drinks. We reordered it and second time french fries were missing. There is no phone number to call, noone is even calling us or saying sorry or making any explanation. This is not just not doing the job properly but also being rude.

To be fair it was late, 11pm. Big Mac tasted of cardboard. Dry beef burger, lukewarm, flavourless, dry old bun and tasteless cheese. Just awful though. My stomach is cramping at the memory.,Five Guys is the way forward if you need a late night burger.

Anushka what an outstanding MacDonald assistant you are especially with autistic adults x

11:00 in the evening and this place is filled with the dregs of society. One fella sniffing glue from a balloon. Nice.

Well a Mac is a Mac and nothing but a Mac: you want quick in quick out. As long as the place is clean then that's fine.

Not fast at all. Plus it was only a small order which took 20 mins. Stone cold on arrival as well

The singhni duty manager expediting orders was a cracker. The self service machines upstairs were slow and card machine faulty, so had to wait in line to pay for my order. Food was quick to arrive and quality average, and they totally ignored request to customise some items. Tables and chairs were grubby, counter service was slow and confused, and not the best experience.

We are here looking after our grandchildren and thought a Macdonalds would be a treat. My son who is away, ordered the meal. Delivered at 5.30 pm today, it was the most appalling meal ever. Cheeseburgers did not contain any cheese and were cold. It said Cheeseburger on the wrapper. Fries were also cold. My grandson left most of his burger which is unheard of. If this is their standard, Macdonalds Richmond should be closed down.

The potatoes were horrible, they tasted more like cardboard every day.

The service was fast, the ace was kept nice and clean, and the prices are reasonable.

The reason I'm only giving it to stars it's because only one member of staff is on every morning at 7 and I've always got 15 20 customers in there and takes ages to get your food

Love the fries! The barbecue sauce was a bit underwhelming tho…

Order always has something wrong. Who cares......they do not. Ordering from cafes from now on.

Buzzing outlet with people of all age groups, neat and tidy, serviced by efficient Staff

Not very helpful staff. I waited for 10 minutes at the counter for a staff member to take my order as I only had cash. Chicken nuggets were fairly thin compared to normal. Chips were bland.

For the 6 years pre COVID, it was fine. Middle of the road. The 2 years of covid improved quality. Since COVID in the last 6 months, this branch has nose dived hard. Mistakes every order and slow service. Definitely the worst it's been in the 8 years I've been coming here. Sorry.

It was a nice chicken wrap . Succulent chicken but not much salad.

If you have to close your store 30+ minutes early at the very end of the day please have the decency and customer service skills to find a pen an paper to put a sign in your window to explain why. Don’t stand in the kitchen in plain sight of the door ignoring your customers outside as they try the door. Furthermore, don’t turn round after they knock on the door and gesture that you are closed. It’s patently obvious you are closed, your customers want to know why! Why?

Shut a lot earlier than it was supposed to.

Good location, a lot of space inside and very fast service. From order to realisation it took them less than 10 minutes. Plus i got missing Pokemon cards so double win there

Well organised and quick service too, just great

Terrible service. Look at the way you serve people idio.s

Yes it is the only one in Richmond and food wise you know what your getting, but Every time I've visited, it's been sh#t show tbh. Over run at busy times, touch screen ordering receipt printers don't work, causing all manner of confusion at the counter. Long waits for food, which at best is tepid when you finally get it. Various pieces of equipment in the kitchen regularly broken, flurry and thick shake machines regually out of action. Manager seems to hide out the back and clearly doesn't want to be there. If you actually need a receipt, no one except the manager know how to print one and even then has difficulty. Staff look presentable in their unforms but the manager seems to wear 'comfies' dressed like a customer, not the best way to lead by example !!! Uber eats, deliveroo etc. Seem to take priority over waiting customers I hope who ever has the franchise for this outlet, reads this and takes some action, cause operationally it's pi$$ poor.

It was a tasty food and the staff were very friendly and helpful 😀

Food is good but service was very slow the day we visited

Gets really busy, but staff are really quick with orders and all of a sudden doesn't get too busy. Currently after 6 or 7pm upstairs toilets are closed and downstairs disabled tpilets is out of service. :(

Great for burgers , apple pies or the occasional milk shake. Not so great if you're looking for a pair of size 9 Reebok trainers or an exhaust for a Ford Fiesta.

Ordered breakfast ahead on the app. Food was super quick once I arrived and everything was as ordered. Nice to be able to customise in the app. Usual Macdonald's fare.

The manger has there hand full with the teenages. But I must say the manger does a great job well done.

I came here to eat with my classmates. Misaki and I went upstairs and chatted in her native language instead of English. Because they were both hungry for their native language.

I didn't go in ear because I was in the pub next door

Slow service. Management unprofessional

Google says it closes at midnight however this is the third time I have been turned before this time to order. However, on this night we were let in at 11:49 and then at 11:56 told we could no longer order as they "had no food left". This was obviously not true. The Shift Manager, Shai, said that it was our fault for standing without ordering for 5 mins when in fact it was the staff that ignored us. As a regular customer I find this attitude and behaviour unacceptable and expect better even from a McDonald's.

It is McDonalds. To order you don't have to queue as you can use the self service screens. It could be a bit more tidied up and cleaner though.

Often very busy and sometimes slower than expected. Not fault of staff, just too busy.

Appeared to be understaffed on this occasion, there was a long wait.

Lazy staff can’t be bothered to order stock or even open up most of the time Should be ashamed of themselves. Have now wrote to head office. This has gone on for far too long now, well overdue an inspection

The staff at this branch are the dumbest people this world has to offer, we've lost count of the refunds we have to apply for due to orders being wrong or items missing, do yourself a favour and cook.

Agh disappointed again drinks came flat food came cold and stale no sauce again I’m surprised they remember the straws this time why do I even bother