Mcdonald's Restaurants in Sevenoaks

shocking stone cold and took over an hour

The driver was so friendly, he made me happy, how do I leave him a tip

Missing any dips that were ordered

absolutely diabolical service. ordered at 18.50 food turnt up 20.30!!! it's stone cold and the driver despite trying to explain did nothing to change the situation. I want a full refund!!!

I would have given zero if I could. Ordered several times from here on delivery and every time the majority of the food is missing, which makes it a redundant service. Given that in person visits are "slow" rather than "fast" food. Just don't bother.

My worry is I ordered 4 drinks only to receive 2 and just as I’m looking at the drinks I stated no ice in instructions and the two drinks have ice. The food quality is ok it’s just the instructions that were not adhered to that’s saddening

For once the food was nice and hot the delivery person was really polite apologied for being late but he wasn’t late in all a pleasant experience

Order at 5.30, delivery time told 6.05-6.25. Turned up at 7.00 exactly. Food all cold, literally not any warmth at all. McFlurry totally melted. Stuck all the food in microwave. Terrible. Please refund me, i didn’t order wanted cold late food

Ordered through the app, had missing items. And have had no luck trying to contact them as customer services is useless and they won’t answer the phone

I hate using this app as there's always something missing i ordered 2 boxes of 20 nuggets and only got 1 box it's really not good enough

My food came cold no sauces or drink

the driver took so long and my food was cold, also when i answered the door they were just on the phone, just rude

Great for a quick meal on the go

Great friendly staff and sevice ❤️❤️❤️

Great delivery, even wasn’t bothered by my loud barking puppy.

Worst McDonald’s I’ve ever been to, slow service from drive through had to wait in car park for 20 minutes, they still got the order wrong, food was cold. Absolute joke, McDonald’s should be ashamed.Last time I ever use this branch

Only received 1 drink and 1 ice cream out of two full meals and two ice creams ordered . Very poor service

this branch of Mc D's a joke always missing items from the burgers and just totally missing simple sides, don't the staff know how to read?? clearly not. sad times, too busy looking on phone to actually take time to READ AND DO UR JOB PROPERLY. Food tastes like its been heated loads of times already as well.

Very nice people. Very friendly, professional and patient service. Appreciate for it.

It was a really nice and clean place the staff are friendly and the service is pretty quick

My order was never delivered, yet the driver said it was. Very poor

Again my order came incomplete that employers need more training is ridiculous is thirt time when my order came incomplete and I pay for that shame

Absolutely ridiculous. They can’t get a basic order correct , ordered 2x Big Mac meals and they send fries and drinks only. Now have to argue back and forth to get a refund. AVOID.

Food was only warm when it arrived. Not great service.

Orders are never complete. Always missing items. Staff too busy messing around in clear public view. Not very professional.

40 minutes for a 10 minute drive

Generally great. Just can be long waits for drive-thru service at times, however food is always hot

I went to macdonalds for breakfast with my dad today I really enjoyed my breakfast I had there this morning it was very delicious and tasty You do very lovely macdonalds breakfast there in the mornings That was one of the best macdonalds breakfasts I have ever had in the whole wide word You have such lovely music playing in macdonalds this morning It's so lovely to have some music playing in the background The staff that work there are very kind lovely friendly The service there is very good amazing wonderful I had a lovely experience there today at mcdonalds otford This place gets another 5 out of 5 star rating by me Enjoy reading this google review by me Have a lovely rest of your day 5 stars all around

Is second time when we have problems with our order ! Our order came incomplete I have to ask for my refund and I have to order the food again waiting another 40 minutes paying again for the delivery half of the food was cold very disappointed I will not recommend Mc donalds from sevenoacs never

Food arrived cold and medium fries there wasn’t any there

Food cold coffee cup empty icecream liquid

I am on a health kick at the moment, so McDonald's is a natural place to go for healthy nutritional fine dining. I went last night (my wife didn't cook enough, so I sneaked out for a quick burger and freedom fries), and it was like stepping into the Rizt - such a refined place to frequent and consume.

Staff are always helpful and friendly

The delivery was fine but again only a few fries in the large fries boxes. Also I was supposed to get credit for a short order last time but it disappeared when I entered delivery time. Absolutely the last time I use either of these companies.

Great friendly delivery driver should give him a rise.

McDonald’s missed 5 items from my order. Totally useless

forgot double quarter pounder cheese burger now my son ain't happy

Whenever I have a certain driver (can never remember his name) it’s always spot on and always friendly. Cheers!

Ordered way in advance but still food was late

Man who delivered my food was lovely and delivered straight to my door on time and was very kind

Absolutely useless as always. Workers!! READ THE ORDER THEN PACK THE ORDER. It’s not rockets science. Missing items. Remind yourself never to do anything more technical

Service great, not so great sitting in carpark and seeing atleast 3 rats running around outside

Driver took multiple orders that were not near eachother. Driver then ignored delivery instructions and left food on the floor outside apartment building. No notice of this was given

Unfortunately didn't get what I orfered! Just found out at home! Chips were awful- old!

The order never came . And my money was taken.

I asked for 4pm but it was delivered at 4.25

Lovely service, and food was hot! Thank you!

Was ok but never got the apple pies I ordered

Courier was very polite generally how do you do

Lovely place, friendly staff and clean facilities.

Did not include straw with order

No straw again, what is wrong with this place?

These guys don’t know how straws work, they’re completely incompetent and continually make this mistake.

food was missing several items. food was very cold. food was very late. awful service

The drivers are always polite I had an order last night and today the foods been cold so I’ve had to heat it up in the microwave hate hot food that is meant to be hot but is cold when I receive it I’ve approached Just eat for a refund long while ago for items I didn’t receive but they don’t give refund’s apparently x

I DON’T HAVE MY FOOD! i chose the wrong address, my fault. it was delivered to my mom’s house instead of mine. So I asked my mom to go out and ask a courier if she can re-deliver it to my place. She said no, took the food with her and drove away. Now I don’t have my food and don’t have the money. I request a refund.

excellent service esp given appalling weather conditions. driver was so polite.

You know where you are with a McDs. Breakfast of kings.

When selected to order it was an estimate of 25mins. I ordered at 10:10 but food did not arrive until 11:30 which was not worth the wait for what was ordered.

I did not receive my drink not happy at all

Service is incredibly slow- have waited over an hour for breakfast before. Will not get your food within half an hour. Food is severed cold and a mess- unable to eat the last burger I got here. McFlurry was melted. Honestly avoid and go to another McDonalds, this one is not worth it.

I had a big tasty burger with bacon there was more fat than bacon it was cold tasteless was told bacon comes in like that already prepared was offered another but I declined as there was no point service was good I will not go there again as food is always cold there just like the McDonald's at prince's road in dartford should replace it with burger king

The food arrived and the drinks had been spilt all over the food. Terrible service and have been told I won't be getting a refund for damaged food

Great mcdonald's only one thing no milkshake

Stone cold, the delivery guy didn’t even have it in a bag to keep it hot.

I had food poisoning after eating in at this sevenoaks otford branch. First burger we both sent back due to smell, then received another fresh burger. I still got food poisoning- they are not cooking or storing meats correctly!

sausages were near burnt and pancakes were hardly cooked i had to chuck it away, the wrap was the wrong sauce it came with ketchup when i asked for brown, the food was cold, the only thing warm on arrival was coffee

food stone cold and this was no fault of delivery, cheese dippers were overcooked and not edible missing dipping sauces and missing the desert no refund was given and really not happy paying over £40 for the order we received

Order didn't arrive got partial refunded thankful for that but still left out of pocket not a happy chappy. 🌸🎶

I ordered 2 hamburgers 1 large fries and a chicken mayo but no mayonnaise and 3 bbq dips I got 1 hamburger 1 chicken mayo with mayonnaise not without and no bbq dips

Yet again the staff in Sevenoaks McDonald’s drive through have missed a double quarter pounder off our take away bags. Shocking service, surely it can not be that difficult to put items into a bag from a list.

Conned by the app. Ordered on the way got to restaurant, opened app and it reported error please reorder so I did. Big mistake out came 2 orders both the same. Told the member of staff what happened and accepted one order . Guess what I have been charged for both orders. Won’t use the app there anymore.

The food turnt up cold and a meal was missing

Updated my review from two years ago. They are *still* messing up delivery orders. They always forget to give dips and sauces and always get one or two items wrong. It's so unreliable.

Missing my burger . I order many times from this restaurant last few times always missing items . Today my main burger never got send . No straws that defeats the point of having a milkshake that you can’t drink . Definitely an issue on packaging the food . More attention required when packaging people’s orders .

Says delivered but I haven't received my order!

food took 2+ hours, was cold and soggy, would not recommend

You missed off an item which is annoying as one of my children didn’t eat and was very upset

I ordered through the mc Donald’s app twice this week and my order was missing items on both occasions. They clearly don’t check the orders whilst they make them up which I feel is rude as this is their fault not Ubers fault.

Missing a full meal as only delivered one burger and chips, poor poor service - why can’t they double check what was ordered!!!!!!!!!!

Chicken meal ordered but not delivered and no refund

On time and driver was really nice.

This is the worst McDonald's I've used. If you drive through, check your order before you drive away. There will always, almost without exception be something missing and often an item will be incorrect. It's so annoying to get home and find food missing or not how you ordered it (muffin instead of donut, cheese on a no-cheese order etc)

I was missing parts of my burger and it was cold… also I didn’t get a straw to drink my drink with

As far as McDonalds go, this is a pretty bad one. Although the problem is it's far too small for a growing town like Sevenoaks with no other fast food burger joints etc. so I have some sympathy and depending on expectation levels, it's hard to criticise too much. But. Cold food, no food, drive through bad, always asked to park up, staff slow, forget to put things in bag, if ordering inside have to wait ages, place is filthy....This is all common. It's obviously run really badly but at the end of the day it's a McDonalds. What do you expect?

delivery man went to wrong house, I had to leave my child and find him. also food is missing

Lots of food missing, very late and cold. App takes Drivers to the wrong address at the wrong end of the road with pinpoint even though I always write in the correct address.

Ordered at 2.15 delivered at 3.15. Cold and missing items

The food was a very cold, took over an hour to be delivered and a time kept on changing

Where my order u havnt delivered it yet saying u have where is it I’ve not spent £26 for nothing I’m livid

10/10 very good delivery driver as usual

had two items missing no straw's for drinks and no napkins

It never arrived. I was stuck in hospital and ordered food over 2 hours ago for kids. Now back and standing in McDonalds and they said order was ready 45 minutes ago and gone stone cold. They are remaking it for me.

one of my items was missing from the order

Every time we try and order a Deliveroo from here they always forget something. Tonight we had 3 meals ordered and received no chips and no drinks!

The food was ok but my order wasn't correct so had to go back to get what had been missed off!

Food luke warm at best, new burger buns split and fall apart, ridiculous amounts of sauce, dirty tables and they have the cheek to charge 40p for 1 extra slice of burger cheese, while not giving a rebate for the 2 ingredients we took out. Shame on you mega-corp!

awfull chips stone cold he was at twitton lane for over ten mins shocking never again

Great delivery guy friendly and polite.

Missing a drink because it spilled